Lead Technical Writer

| Greater Boston Area


The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is “Better work, better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.

There’s a reason more than 7,500 companies—including Nissan, Citizens Bank, Drift, Subway, Blue Cross Blue Shield, Docusign, and Omni Hotels—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.


As a Lead Technical Writer, you will make it easy to learn our product, and you will create compelling management insights based on our talent science. You’ll play a critical role in taking ownership of our existing product content portfolio and authoring new content as we continue to bring new solutions to market in the talent optimization space.

You’ll partner with members of our Product Team including product managers and user experience designers. You’ll also work closely with others from around the company including our Science Team members as well as contributors from our Brand and Content Marketing teams. You’ll develop a variety of product content ranging from user interface instructions to report copy to workshop and digital learning content.

You’ll create and publish content standards, and you’ll use these to evaluate our existing product content portfolio. Your external audience will include business and human resources stakeholders who seek an informative yet approachable interaction style.


  • Create and edit exceptional UI copy for product tours and interactions, as well as supplemental help documentation.
  • Create and edit assessment report content and related observations, insights, and recommendations based on our core science and consulting methodologies.
  • Develop principles, guidelines, and best practices for product language and tone.
  • Conduct user research and collect product data to evaluate and improve content.
  • Articulate and document your content strategy and rationale.
  • Collaborate with and influence product management, design, and engineering teams, as well as customer-facing services teams.
  • Provide input regarding marketing messaging and direction.
  • Develop and maintain a content prioritized content development roadmap.
  • Work with localization team members to ensure the intention behind translated copy is accurately captured.


  • Three to five years of experience in creative, marketing, or product writing preferred.
  • Ability to distill complicated topics into language that anyone can understand.
  • Marketing copywriting and basic copyediting experience highly desirable.
  • Attention to detail and accuracy.
  • Ability to effectively communicate using multiple methods.
  • Excellent organizational skills.
  • Ability to work independently with minimal supervision.
  • Writing for internationalization a plus.
  • Undergraduate degree in English, Creative Writing, Marketing, a related field, or equivalent preferred.

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.

The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

The Predictive Index is an Equal Opportunity Employer.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavascriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • .NET CoreFrameworks


Our office is close to lots of restaurants and a huge shopping area! Just minutes from the Rt. 128 train station, we're commuter friendly to everyone!

An Insider's view of The Predictive Index

How would you describe the company’s work-life balance?

Employees have flexibility in where and how they work. I feel empowered to build a work-life model that reflects the needs of my life situation and still achieve maximum productivity. When my husband was ill, I was able to rearrange my schedule to care for him. PI offered me the flexibility to work at home so that I could balance family and career.


Localization Program Manager

What does your typical day look like?

I'd say a good third of a "typical" day is spent meeting with people to make sure our team is building the right stuff and in the right way. Another sixth my day is spent interviewing or thinking about hiring and onboarding since we’re growing so fast. The last half of my day is hopefully spent programming! Building cool stuff is my favorite!


Lead Software Engineer

How does the company support your career growth?

Career growth is at the center of this company. My manager appreciates when I have career conversations with him and proactively schedules a development meeting on a quarterly basis. We’re also growing quickly which is naturally creating opportunities for growth. Want proof? We’ve had 40 promotions in the last two years while having 115 employees!


Team Lead, Account Executives

What’s the vibe like in the office?

It’s vibrant and full of energy with animated discussions every direction you turn. It may sound weird, but it feels like there is knowledge in the air you breathe. You learn something new every day just by interacting with the talented people you work with.


UX Researcher

What are The Predictive Index Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at The Predictive Index16 open jobs
All Jobs
Design + UX
Dev + Engineer
Design + UX