Chatbot Writer

| Greater Boston Area
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Job Description

AdmitHub is seeking a Chatbot Writer to produce content used by our chatbots to communicate with student users. This position will contribute to our efforts to enhance the student experience by developing a bot persona that is highly conversational, interactive, supportive, enjoyable. 

About AdmitHub

We bring the power of artificial intelligence and machine learning to higher education through a chatbot-driven text-messaging platform that guides students to and through college. Our bots help students find the answers they need, wherever they are, whenever they need it--and offer colleges a way to give one-on-one support to vast numbers of students. 

We are both mission and margin driven. We’re committed to helping colleges operate more effectively and helping their students succeed on the path to and through college. We also believe in rigorous independent research of our products, especially with respect to at-risk students. (See the results of a recent study on our work with Georgia State University here.)

At AdmitHub, you will be working in a cutting edge space on new and exciting problems, driving large scale social impact, help solve unique scalability challenges and be part of an exciting stage of a high-growth company.

Key Responsibilities

  • Produce engaging and impactful content to support students as they navigate their way to and through college:
    • Develop a deep understanding of our chatbot functionality, our student and partner needs, and how our bots add value to these relationships
    • Utilize research on resources and best practices for student success
    • Leverage insights from behavioral science to produce content intended to drive positive student behaviors
  • Work cross-functionally to develop content to support new types of learners and partners
  • Help to define and develop overall voice and personality of our bots in their role as trusted, empathetic assistants to students
  • Iterate and incorporate feedback as our bot personalities evolve along with their conversational functionality


Qualifications

  • Excellent communication skills, both verbal and written
  • Excellent copywriting skills - be able to write concise and digestible copy
  • Impeccable grammar
  • Experience in or deep knowledge of college access and persistence preferred
  • Experience with or insight about the challenges faced by students from historically underrepresented or disadvantaged socioeconomic groups preferred
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Location

Our office is located in Downtown Crossing, but we've been working remotely since March 2020 and will continue to do so until the pandemic subsides.

What are AdmitHub Perks + Benefits

AdmitHub Benefits Overview

We have a great, comprehensive healthcare package, Flexible Time Off, paid parental leave, and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
AdmitHub's 401(k) retirement plan contributes 3% of an employee's annual base salary, regardless of whether they make an contribution or not, with no vesting period for the contribution.
Company Equity
Employee Stock Purchase Plan
We offer stock option grants when you start that vest over a period of 4 years.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Our remote work program includes the opportunity for employees to be full-time remote for specific positions, and all employees are encouraged to work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
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