Do you want to be part of a growing dynamic product team that is revolutionizing the restaurant industry? Do you get excited when you work directly with customers and then develop products that solve their painful problems? If so, you are a Toaster.

Who we are

Toast has built a powerful and easy to use cloud-based restaurant technology platform for restaurants, helping them operate more efficiently and delight guests in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring the best designs and products to our users. The product management team works hand in hand with the engineering team to steer and guide the process of developing new and improved products from conception to launch.

The opportunity we are going after is massive, with 15 million restaurants globally.

Job Description

As an Associate Product Manager on the product management team, you will interface with other team members across Engineering, UX designers, Marketing, Sales, Finance, Customer Support, Field Reps, and other parts of the organization. You will also get the opportunity to interface with both independent and enterprise customers directly and in getting feedback regarding designs and usability in order to inspire and inform how Toast continues to build and shape it"s innovative products.

Responsibilities:

• Work closely with other product managers to analyze product usage data and suggest product enhancements to improve user experience
• Coordinate with the engineering department to deliver product features.
• Perform quality assurance on product features to ensure they will meet user needs.
• Collaborate with product managers, developers, and UX designers as well as gather feedback from customers and other team members
• Conduct research to identify customer needs and market gaps
• Prioritize the implementation of new features and set specific timelines
• Work closely with product marketing, documentation, and training departments to ensure successful feature rollouts to customers.
• Monitor and report on product or feature usage patterns after release.

Requirements:

• At least 1-year product management experience working in an Agile development environment.
• Strong organizational and analytical skills
• Excellent written and oral communications skills
• Strong technical abilities with passion in using software products. Mobile application experience would be considered a strong plus.
• Deep passion for creating and building products and services.
• Bachelor’s degree required.