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Boston
Boston

Client Success Manager salary in Boston

Average Base Salary in Boston

$73,403
$11,053
Additional Cash Compensation
$84,456
Total Compensation
Median: $73K
Min: $43K
Max: $130K

How Much Does a Client Success Manager Make in Boston?

The average salary for a Client Success Manager in Boston is $73,403. The average additional cash compensation for a Client Success Manager in Boston is $11,053. The average total compensation for a Client Success Manager in Boston is $84,456. Client Success Manager salaries are based on responses gathered by Built In Boston from anonymous Client Success Manager employees in Boston.

Boston by the numbers

2,141
Total number of Tech companies in Boston
57,822
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Client Success Manager jobs in Boston

Client Success Manager

Greater Boston Area
6 days ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.

Client Success Manager, Large

Greater Boston Area
1 week ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 10-12 of Panorama’s largest state and district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and renewals of our contracts. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and create and share custom resources to ensure success for all of Panorama’s partners.

Client Success Team Lead

Greater Boston Area
1 week ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Client Success Operations Specialist

Greater Boston Area
1 week ago
+40
As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our team’s effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. You’ll also manage all of Panorama’s survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Customer Success Manager

Greater Boston Area
11 hours ago
+31
Cogito is searching for a Customer Success Manager to support clients who have licensed the Cogito Dialog platform to improve the behavioral intelligence of their sales and service agents. The ideal candidate will be a self-starting problem solver who has a track record of getting things done! On a daily basis the Customer Success Manager will work cross-departmentally to oversee a portfolio of clients and ensure each client is fully utilizing the platform and set up for long-term success. The candidate must possess a strong desire to support and grow a client base by driving to make things better, demonstrating consistent follow-up, and continually delivering value to Cogito’s customers. Cogito is willing to consider a remote working arrangement for the right candidate.

L&D Specialist, Customer Success

Greater Boston Area
4 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Success teams.

Customer Success Manager, Boston

Greater Boston Area
5 days ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Customer Success Manager

Greater Boston Area
1 week ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, Small/Medium Enterprise and Small Business)

Customer Success Manager

Greater Boston Area
1 week ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Customer Success Manager

Greater Boston Area
1 week ago
+25
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Bilingual Customer Success Associate

Greater Boston Area
1 week ago
+26
A confident communicator who will excel in conveying solutions and training via phone, email, and chat to Flywire customers. A determined problem solver willing to focus and commit in finding the best solution for the customer. A relationship builder who is empathetic and able to understand the world in someone else’s shoes. Technically curious to build, configure, and edit customized payment experiences for new and existing customers. Interested in gaining a deep knowledge of various software platforms, dashboards, and technical programs. Globally minded and passionate about collaborating with international Flymates around the world.

Customer Success Manager (Boston)

Greater Boston Area
1 week ago
+44
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Client Success Manager Salary ranges

The most common Client Success Manager salary in Boston is between $60k - $70k.

Average Client Success Manager Salary by Company Size

People with the job title Client Success Manager make the most at companies with 51-200 employees, earning $78,406 on average.

Client Success Manager Salary by gender

The average Client Success Manager salary for women is $73,514 and the average Client Success Manager salary for men is $69,375.

Client Success Manager Salary by Years of Experience

The average salary for a Client Success Manager with 7+ years of experience is $91,125.

Average Sales salaries in Boston

Job Title Average Salary Salary Range
Business Development Representative $48,852
Min: $36K
Max: $112K
Sales Development Representative $49,677
Min: $37K
Max: $130K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Inside Sales Representative $54,362
Min: $36K
Max: $75K
Account Manager $63,885
Min: $39K
Max: $120K
Account Executive $70,741
Min: $37K
Max: $138K
Client Success Manager $73,403
Min: $43K
Max: $130K
Inside Sales Manager $80,000
Min: $60K
Max: $94K
Sales Manager $88,387
Min: $47K
Max: $135K
Business Development Manager $93,188
Min: $40K
Max: $151K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Sales Engineer $113,105
Min: $55K
Max: $160K
Sales Director $130,788
Min: $73K
Max: $218K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Sales $221,328
Min: $90K
Max: $420K
CRO (Chief Revenue Officer) $253,000
Min: $175K
Max: $450K

Skills that affect Client Success Manager salaries in Boston

1
Customer Support
6% have this skill
2
Account Management Ops
6% have this skill
3
Team Training & Development
3% have this skill
4
Account Management
3% have this skill
5
Customer Relationship Management
3% have this skill
6
Client Services
3% have this skill

Recent Client Success Manager salaries in Boston

$95,000
Yearly Salary
A Client Operations Manager reported a yearly salary of $95,000 with +$9,500 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
Boston
$80,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $80,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
Boston
$100,000
Yearly Salary
A Client Success Manager reported a yearly salary of $100,000
7+ Years of Experience
Female
51-200 Employees
Boston
$66,200
Yearly Salary
A Team Lead reported a yearly salary of $66,200 with +$6,620 in additional cash compensation
5-7 Years of Experience
Female
500+ Employees
Boston
5-10 Reports
$75,000
Yearly Salary
A Manager, Customer Success reported a yearly salary of $75,000 with +$11,250 in additional cash compensation
7+ Years of Experience
Female
500+ Employees
Boston
5-10 Reports
$60,000
Yearly Salary
A Client Success Manager reported a yearly salary of $60,000
3-5 Years of Experience
Male
51-200 Employees
Boston
$75,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $75,000 with +$4,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Boston
$110,000
Yearly Salary
A Client Success Manager reported a yearly salary of $110,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Prefer not to say
51-200 Employees
Boston
$64,500
Yearly Salary
A Customer Success Manager reported a yearly salary of $64,500 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Boston
$65,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $65,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Male
11-50 Employees
Boston
Salaries//Sales//Client Success Manager