2019 Technical Support Salary Boston | Built In Boston
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Account Executive
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Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
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Client Success Manager
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Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
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Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
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Email Marketing Manager
Engineering Manager
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Finance Director
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Front End Developer
HR Coordinator
HR Director
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HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
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iOS Developer
Marketing Associate
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Office Manager
Operations Associate
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Principal Software Engineer
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SEO Manager
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Technical Project Manager
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Technical Support
Technical Writer
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Visual Designer
Boston
Boston

Technical Support salary in Boston

Average Base Salary in Boston

$60,223
$2,500
Additional Cash Compensation
$62,723
Total Compensation
Median: $60K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $60,223. The average additional cash compensation for a Technical Support in Boston is $2,500. The average total compensation for a Technical Support in Boston is $62,723. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

1,585
Total number of Tech companies in Boston
39,857
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Boston
16

Technical Support Analyst

Greater Boston Area
5 days ago
+25
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Customer Support Engineer

Greater Boston Area
4 days ago
+20
Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

Desktop Support Engineer

Waltham
1 week ago
+19
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

Technical Support Engineer

Greater Boston Area
6 days ago
+43
We are looking for an experienced Technical Support Engineer to join our Technical Support department. This position will work with our Customers providing product support, troubleshooting and resolving technical issues. The ideal candidate is self-motivated, friendly, out-going, enjoys technology, working independently as well as on teams and transitioning knowledge to customers and co-workers.  This is an exciting opportunity to help build our fast growing international company and your career. The ideal candidate will be passionate about technology and learning.  This position is Sunday to Wednesday.

Senior Technical Support Engineer

Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

IT Support

Somerville
3 days ago
+16
At Formlabs, our teams need systems running smoothly at all times. To get our best work done, we need our IT and systems to run at peak efficiency. You'll be asked to put your creativity to work to develop enduring, new solutions. You will be our in-house technical support by troubleshooting our IT issues and implementing long-term solutions. If you have a passion for technology and love to solve both short and long-term challenges, we want you to join our Systems team in IT Support.

IT Support Specialist

Greater Boston Area
5 days ago
+29
This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

IT Support Intern

Greater Boston Area
1 week ago
+21
The role of the IT Support Intern will be to enable a highly productive, efficient, IT environment by supporting the Memphis IT Support Team. The IT Support Intern will help with ongoing IT operations and building up and optimizing the infrastructure that will scale with Indigo’s ambitious goals.

IT Support Coordinator

Greater Boston Area
1 week ago
+21
We are seeking an energetic, solution-oriented, IT Support Coordinator who has proven experience providing technical day to day support to employees located at the main office and remote sites via remote access software. The IT Support Coordinator troubleshoots hardware and software application issues, installs and upgrades software, repairs computer equipment, and other as various tasks as needed.

Dental Technical Support Specialist

Somerville
4 days ago
+16
Help our users in the clinical and dental laboratory markets successfully transition to a digital workflow that includes Formlabs products. Be an expert teacher to our users and Services teammates - both remote and on-site. Communicate via phone, chat, and email with Formlabs users to teach our printing technology, resolve problems, and create solutions. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Technical Support Specialist

Greater Boston Area
1 week ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist

Somerville
3 weeks ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $68,000 and the average Technical Support salary for men is $63,180.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,467.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,875
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Business Analyst $73,020
Min: $43K
Max: $114K
Client Success Manager $73,931
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $89,779
Min: $39K
Max: $148K
Senior Business Analyst $91,847
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,184
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Skills that affect Technical Support salaries in Boston

1
Customer Support
11% have this skill
2
IT Support
9% have this skill
3
Operations Management
7% have this skill
4
Team Training & Development
7% have this skill
5
Account Management Ops
7% have this skill
6
Business Operations
4% have this skill

Recent Technical Support salaries in Boston

$84,400
Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$80,000
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
Male
1-10 Employees
Boston
$53,000
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$48,500
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
Male
500+ Employees
Boston
$47,000
Yearly Salary
A Technical Support reported a yearly salary of $47,000
500+ Employees
Boston
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
11-50 Employees
Boston
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
500+ Employees
Boston
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