2019 Technical Support Salary Boston (Updated Daily) | Built In Boston
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Visual Designer
Boston
Boston

Technical Support salary in Boston

Average Base Salary in Boston

$61,984
$4,133
Additional Cash Compensation
$66,117
Total Compensation
Median: $62K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $61,984. The average additional cash compensation for a Technical Support in Boston is $4,133. The average total compensation for a Technical Support in Boston is $66,117. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

1,682
Total number of Tech companies in Boston
47,602
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Technical Support jobs in Boston
13

Frontline Technical Support Engineer

Greater Boston Area
4 days ago
+52
As a Carbon Black Service Desk Analyst, you will provide the first level of contact for queries via phone, email and the web portal of the CRM solution. Queries will range in complexity from ‘how to’ questions, setting up portal access through basic troubleshooting. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This resource will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first level analysis and documentation to the Tier2 support team.

Technical Support Engineer

Greater Boston Area
1 week ago
+29
The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

Dental Technical Support Specialist

Somerville
1 hour ago
+16
Help our users in the clinical and dental laboratory markets successfully transition to a digital workflow that includes Formlabs products. Be an expert teacher to our users and Services teammates - both remote and on-site. Communicate via phone, chat, and email with Formlabs users to teach our printing technology, resolve problems, and create solutions. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Technical Support Specialist

Greater Boston Area
4 days ago
+21
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Technical Support Analyst

Greater Boston Area
1 week ago
+25
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Technical Support Engineer

Greater Boston Area
1 week ago
+43
We are looking for an experienced Senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.

Manager, Tech Support

Greater Boston Area
3 days ago
+43
As a Technical Support Manager you will be supporting and working with our Technical Support Team dedicated to our JARVISS product. This manager will not only work closely with a complex and demanding client, but will also develop strong relationships with our development management, product management, and operations functions to facilitate solutions to customer issues. It is imperative that this manager is comfortable working with cross functional teams to ensure the best possible customer experience is provided.

Support Engineer

Greater Boston Area
5 days ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Customer Support Engineer

Cambridge
1 hour ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Cloud Operations Support Engineer

Greater Boston Area
6 days ago
+25
Job Summary The role requires a deep understanding of Linux server administration, networking and key applications and services running on virtualized and non-virtualized platforms. The role’s primary focus is the simplification of managing instances of the company’s products and services by leveraging software and open source solutions to automate the many cloud operational support tasks. The role also requires a background in ITIL V3 Change,

Product Support Engineer

Cambridge
1 week ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Communications Network Support Engineer

Greater Boston Area
1 week ago
+29
Due to the nature of our technology, which operates across any existing environment, we are dependent on the customer’s network being optimized for our services. Fuze is seeking qualified applicants to join our Network Support Engineering team. You will assist with optimizing and troubleshooting our customers network problems, so our services run seamlessly. We are growing our team in Boston and this role will be part of the global customer support organization, with a focus on the Americas region. The ideal candidate will have hands-on experience supporting networks in an enterprise or service provider environment.

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $62,733 and the average Technical Support salary for men is $69,771.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $71,467.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $66,000
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,250
Min: $43K
Max: $130K
Business Analyst $72,781
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,557
Min: $60K
Max: $135K
Sales Operations Manager $104,111
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+26
Fintech, Payments

Skills that affect Technical Support salaries in Boston

1
IT Support
8% have this skill
2
Customer Support
7% have this skill
3
Team Training & Development
6% have this skill
4
Operations Management
3% have this skill
5
Account Management Ops
3% have this skill
6
Business Operations
2% have this skill

Recent Technical Support salaries in Boston

$52,200
Yearly Salary
A Programmer reported a yearly salary of $52,200 with +$800 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Boston
$94,000
Yearly Salary
A SEE reported a yearly salary of $94,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Boston
$78,500
Yearly Salary
A Technical Support reported a yearly salary of $78,500 with +$1,500 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Boston
$84,400
Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$80,000
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
Male
1-10 Employees
Boston
$53,000
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$48,500
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
Male
500+ Employees
Boston
Salaries//Operations//Technical Support