2019 Technical Support Salary Boston | Built In Boston
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Boston
Boston

Technical Support salary in Boston

Average Base Salary in Boston

$59,071
Median: $59K
Min: $40K
Max: $109K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $59,071. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

1,532
Total number of Tech companies in Boston
34,536
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+26
Fintech, Payments

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 1-10 employees, earning $80,000 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $68,000 and the average Technical Support salary for men is $57,875.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $65,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Office Manager $51,238
Min: $37K
Max: $87K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $59,071
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $69,400
Min: $48K
Max: $85K
Client Success Manager $72,159
Min: $45K
Max: $130K
Business Analyst $73,195
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $133,412
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Technical Support jobs in Boston
15

Support Engineer

Waltham
1 day ago
+19
Our Support Engineers dig into nearly every aspect of technical life at Devoted. You’ll make sure our computers and software never stand between Devoted staff and getting the job done. You’ll be front line tech support for problems large and small, will troubleshoot systems, manage accounts and users, keep our member data safe, and deploy new tools. You’ll grow in this role, and will have time to learn on your own and from our senior engineers. You’ll improve the tech lives of all types of users, from health care domain experts to tech-savvy software engineers.

Desktop Support Engineer

Greater Boston Area
1 week ago
+24
CarGurus is hiring a Desktop Support Engineer to join our international IT Team. We are looking for an individual that enjoys helping others and will contribute to our expansion in the U.S. and overseas. Your ability to be creative and have the initiative to improve processes will be a great part of your success. Your audience will be wildly varied from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s culture. 

Senior Technical Support Engineer

Greater Boston Area
1 day ago
+14
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

IT Support

Somerville
1 week ago
+16
At Formlabs, our teams need systems running smoothly at all times. To get our best work done, we need our IT and systems to run at peak efficiency. You'll be asked to put your creativity to work to develop enduring, new solutions. You will be our in-house technical support by troubleshooting our IT issues and implementing long-term solutions. If you have a passion for technology and love to solve both short and long-term challenges, we want you to join our Systems team in IT Support.

IT Support Specialist

Cambridge
1 week ago
+23
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Technical Support Specialist

Greater Boston Area
4 days ago
+22
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist 2

Greater Boston Area
4 days ago
+22
Represent Toast with integrity and professionalism. Learn the Toast POS system and become a product expert. Use various proactive data queries to create outbound call sheet. Using a specific outbound call protocol, the agent makes phone call/email with specific methods and intent. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Assist customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Precise and effective communication with the various functions within the Customer Success team. Tracking support issue progress in our bug and support ticket management systems (Salesforce Service Cloud). Potential after hours emergency support.

Support Engineer

Cambridge
1 week ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Operations Support Engineer

Greater Boston Area
5 hours ago
+16
Take ownership for the day-to-day operational support for your team, using internal tools, writing SQL, and interacting with SQL databases to ensure the operational integrity of the platform. Manage support and development requests related to your team’s services and processes. You will triage and resolve production issues for key business stakeholders and VIP customers, based on the defined internal SLA timeframes and Escalation policies. Optimize monitoring capabilities including production traffic, data validations, job failures, application health, dashboards and alerts. You will also help improve and maintain support documentation, including runbooks.

API Support Engineer

Greater Boston Area
4 days ago
+17
The LevelUp team is looking for an API Support Engineer. This position will work closely with both internal and external engineers and product resources to provide technical support for using LevelUp’s APIs. Ideal candidates will blend a mix of technical problem solving and strong communication skills when working with partners like Google, Facebook, Yelp and Chase.

Support Engineer, Data Platform

Greater Boston Area
1 week ago
+16
We’re growing quickly and are looking for a Support Engineer, Data Platform to help our engineering team in the operational support of existing and new software systems. In addition to providing day-to-day support for technologies and processes for your team, you will play a vital role is improving, expanding, and maintaining our software and infrastructure. Sound good to you? Join us.

Field Support Engineer

Greater Boston Area
1 week ago
As a senior member of the customer success organization the Principal Customer Success Engineer will be a key member of the Customer Success team ensuring Customers pre- and post-sales experience is exceptional. Providing proactive and reactive help for POC, Customers and partners.

Skills that affect Technical Support salaries in Boston

1
Customer Support
11% have this skill
2
Operations Management
8% have this skill
3
IT Support
8% have this skill
4
Account Management Ops
8% have this skill
5
Business Operations
6% have this skill
6
Team Training & Development
6% have this skill

Recent Technical Support salaries in Boston

$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Technical Support reported a yearly salary of $65,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$80,000
Yearly Salary
A Technical Support reported a yearly salary of $80,000
7+ Years of Experience
Male
1-10 Employees
Boston
$53,000
Yearly Salary
A tech reported a yearly salary of $53,000
1-3 Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$48,500
Yearly Salary
A Helpdesk and IT Specialist reported a yearly salary of $48,500
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
7+ Years of Experience
Male
500+ Employees
Boston
$47,000
Yearly Salary
A Technical Support reported a yearly salary of $47,000
500+ Employees
Boston
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
11-50 Employees
Boston
$50,000
Yearly Salary
A Technical Support reported a yearly salary of $50,000
500+ Employees
Boston
$49,000
Yearly Salary
A Technical Support reported a yearly salary of $49,000
11-50 Employees
Boston
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