Technical Support salary in Boston

Average Base Salary in Boston

$63,955
$4,350
Additional Cash Compensation
$68,305
Total Compensation
Median: $64K
Min: $40K
Max: $110K

How Much Does a Technical Support Make in Boston?

The average salary for a Technical Support in Boston is $63,955. The average additional cash compensation for a Technical Support in Boston is $4,350. The average total compensation for a Technical Support in Boston is $68,305. Technical Support salaries are based on responses gathered by Built In Boston from anonymous Technical Support employees in Boston.

Boston by the numbers

2,437
Total number of Tech companies in Boston
170,844
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Technical Support
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
Game Developer
Hardware Engineer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Junior Business Analyst
Junior Data Analyst
Junior Data Scientist
Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Engineer
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of People
Vice President of Product
Vice President of Sales
Vice President of Talent Acquisition
Visual Designer
Boston
Boston

Technical Support jobs in Boston

Support Engineer - Remote

Greater Boston Area
1 week ago
+23
Most of your time will be spent doing things like debugging an Appcues implementation within a customer’s application, customizing a customer’s Appcues theme with CSS, debugging potential issues reported by a customer, or fixing broken CSS selectors to get a flow live before a tight deadline. That being said, every person on the support team spends 20% of their time out of the queue working on initiatives and projects to help propel our support strategy into the future, and you will be no different. You will become an essential voice for our mission. You’ll drive happiness for customers and our audience at large both in and out of the inbox.

Technical Support Specialist

Greater Boston Area
2 days ago
+46
The ideal candidate will be an excellent communicator and patient problem solver, and will thrive in a fast-paced environment where task-switching is often required. They will also be eager to learn about our complex and ever-changing product offering. If you like getting to the root of a technical problem, this may be the right job for you.

Dental Technical Support Specialist

Somerville
3 days ago
+16
Be the first point of contact for our dental users to teach our printing technology, identify problems, and create solutions. Communicate and provide these solutions with Formlabs users through phone, email, or chat. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Technical Support Analyst

Remote
3 days ago
+54
As a remote Technical Support Analyst you’re a Bullhorn product guru and the first point of contact for Bullhorn’s customer issues and questions. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs. Our six week paid comprehensive training program will teach you the ins and outs of Bullhorn software, consisting of instructor-led four-week classroom training, followed by an additional two weeks of on the job training. Upon completion, you will have the skills and knowledge to tackle the dynamic needs of Bullhorn customers as a Technical Support Analyst.

Senior Support Engineer

Newton
4 days ago
+11
Senior Support Engineer Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Senior Support Engineer to join the growing team in our Newton, MA location. Position Overview The Senior Support Engineer is responsible for providing technical expertise to identify solutions for Tier 2/Tier 3 tickets in support of all Examity applications. This team member will

Integration Support Engineer

Cambridge
4 days ago
+37
Reporting to the Senior Manager of Customer Care, this role will be responsible for troubleshooting customer issues, integrating systems with the Pipelines platform, and partnering with Product Development and Development Engineering to identify and triage platform bugs.  This role will also be responsible for creating Pipelines platform training content for our Customer Care team. 

Senior Postgres Support Engineer

Remote
6 days ago
+38
Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products. Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file bugs, and offer patches when possible. Collaborate with Engineering resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks. Serve as the primary point of contact to premium customers on priority engagements. Document solutions, procedures, and standards for customers as well as for internal use.

Tier-3 Support Engineer

Remote
1 week ago
+38
We are looking for a bright Technical Support Tier-3 Engineer who will provide enterprise level technical support for our customers. As a part of the ongoing job, the ideal candidate will perform customer support tasks for Cybereason’s innovative hunting platform and be scheduled for a 9a-6p PT (12p-9p ET) shift. 

Senior Customer Support Engineer - Software

Watertown
1 week ago
+34
Become a subject matter expert (SME) on all Markforged software product(s). Including API implementations, system networking, and enterprise level software features. Become an escalated resource to investigate and troubleshoot customer issues and questions. Represent Markforged by providing excellent reseller and customer support while driving experience through a customer-first support model. Become a thought leader on how our team provides first-class support via email, web, and phone. Implement tools and processes that will resolve customer pain points and improve daily operations. Drive key projects with the Markforged Development teams regarding the customer experience with current and upcoming products while improving efficiencies to the feedback loop. Represent the Customer Solutions team in Sustaining Engineering and drive issue prioritization. Train the Customer Solutions team on troubleshooting processes and product changes.

Client Support Engineer

Greater Boston Area
1 week ago
+20
Ekotrope is an emerging leader in the residential energy efficiency industry and prides itself on its top tiered client support. As our Client Support Engineer, you will be the primary point of contact for support of our flagship product, Ekotrope RATER, the most widely used HERS Rating Software Tool on the market. Your role will include all levels of technical support, problem-solving for customers, quality assurance, and minor infrastructure

Technical Support Salary ranges

The most common Technical Support salary in Boston is between $50k - $60k.

Average Technical Support Salary by Company Size

People with the job title Technical Support make the most at companies with 201-500 employees, earning $88,625 on average.

Technical Support Salary by gender

The average Technical Support salary for women is $74,033 and the average Technical Support salary for men is $66,540.

Technical Support Salary by Years of Experience

The average salary for a Technical Support with 7+ years of experience is $83,480. The average salary for <1 year of experience is $60,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,191
Min: $36K
Max: $110K
Office Manager $55,950
Min: $37K
Max: $97K
Sales Operations Analyst $59,825
Min: $45K
Max: $79K
Technical Support $63,955
Min: $40K
Max: $110K
Operations Associate $65,154
Min: $39K
Max: $135K
Desktop Support $68,471
Min: $31K
Max: $93K
Customer Support Manager $72,438
Min: $42K
Max: $149K
Business Analyst $74,395
Min: $43K
Max: $150K
Client Success Manager $79,237
Min: $43K
Max: $152K
Operations Manager $87,182
Min: $39K
Max: $150K
Marketing Operations Manager $87,833
Min: $48K
Max: $150K
Business Intelligence Analyst $88,281
Min: $61K
Max: $140K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $105,231
Min: $76K
Max: $160K
Director of Operations $138,794
Min: $48K
Max: $201K
Director of Customer Success $141,946
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

Skills that affect Technical Support salaries in Boston

1
IT Support
5% have this skill
2
Customer Support
4% have this skill
3
Team Training & Development
3% have this skill
4
Operations Management
1% have this skill
5
Account Management Ops
1% have this skill
6
Business Operations
1% have this skill

Recent Technical Support salaries in Boston

$53,000
Yearly Salary
A Technical support analyst reported a yearly salary of $53,000
3-5 Years of Experience
Female
1,000+ Employees
Boston
$110,000
Yearly Salary
A Technical Support Engineer reported a yearly salary of $110,000
7+ Years of Experience
Female
201-500 Employees
Boston
$60,000
Yearly Salary
A Support Engineer reported a yearly salary of $60,000 with +$5,000 in additional cash compensation
< 1 Year of Experience
Male
51-200 Employees
Boston
$60,000
Yearly Salary
A Technical Support Specialist reported a yearly salary of $60,000
1-3 Years of Experience
Male
51-200 Employees
Boston
$93,000
Yearly Salary
A sr IT Specialist reported a yearly salary of $93,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Boston
$52,200
Yearly Salary
A Programmer reported a yearly salary of $52,200 with +$800 in additional cash compensation
1-3 Years of Experience
Female
501-1,000 Employees
Boston
$94,000
Yearly Salary
A SEE reported a yearly salary of $94,000 with +$15,000 in additional cash compensation
3-5 Years of Experience
Male
501-1,000 Employees
Boston
$78,500
Yearly Salary
A Technical Support reported a yearly salary of $78,500 with +$1,500 in additional cash compensation
3-5 Years of Experience
Male
201-500 Employees
Boston
$84,400
Yearly Salary
A Sr. IT Support Engineer reported a yearly salary of $84,400 with +$7,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$71,000
Yearly Salary
A Technology Consultant reported a yearly salary of $71,000
1-3 Years of Experience
Female
51-200 Employees
Boston
Salaries//Operations//Technical Support