2019 Director of Customer Success Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Director of Customer Success salary in Boston

Average Base Salary in Boston

$139,725
$24,600
Additional Cash Compensation
$164,325
Total Compensation
Median: $140K
Min: $75K
Max: $190K

How Much Does a Director of Customer Success Make in Boston?

The average salary for a Director of Customer Success in Boston is $139,725. The average additional cash compensation for a Director of Customer Success in Boston is $24,600. The average total compensation for a Director of Customer Success in Boston is $164,325. Director of Customer Success salaries are based on responses gathered by Built In Boston from anonymous Director of Customer Success employees in Boston.

Boston by the numbers

1,649
Total number of Tech companies in Boston
45,020
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Boston
42

Director Customer Success Management

Greater Boston Area
6 days ago
+24
The ideal candidate has extensive experience in working with large customers (F500) in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team. If you are someone who is excited to lead strategy as well as roll up your sleeves and contribute to the team’s goals and evolution, then this may be the role for you!

Customer Success Manager

Greater Boston Area
1 week ago
Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, SME, SMB)!What you’ll be doing on the Customer Success team at Drift:Customer Success Managers at Drift embody the

Senior Customer Success Manager

Greater Boston Area
1 week ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

Customer Success Manager

Greater Boston Area
1 week ago
+42
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Customer Success Engineer

Greater Boston Area
1 week ago
+42
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Channel Customer Success Manager

Greater Boston Area
1 week ago
+42
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Strategic Customer Success Manager

Greater Boston Area
2 weeks ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Manager, Customer Success Management - Enterprise

Greater Boston Area
5 days ago
+24
The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Director, Enterprise Customer Success Management

Greater Boston Area
1 week ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Director of Customer Success, East/EMA

Greater Boston Area
1 week ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Customer Success Director

Greater Boston Area
5 days ago
+24
Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption. More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over

Customer Success Associate, Support

Greater Boston Area
10 hours ago
+41
The Customer Success Associate will combine a passion for customer engagement with a solid understanding of how CarGurus tools and systems work. The CSA will provide exceptional support to primarily non-paying dealers, shoppers, and private sellers; and handle increasingly impactful support cases as their experience and comfort level grows. As such, coach-ability and a strong desire to learn and grow are the cornerstone of this role.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Boston is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $152,400 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $117,833 and the average Director of Customer Success salary for men is $148,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $144,167.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,519
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Operations Associate $66,385
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,250
Min: $43K
Max: $130K
Business Analyst $72,518
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Senior Business Analyst $88,705
Min: $60K
Max: $116K
Operations Manager $89,007
Min: $39K
Max: $148K
Sales Operations Manager $104,111
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

+26
Software
Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Skills that affect Director of Customer Success salaries in Boston

1
Account Management Ops
1% have this skill
2
Business Operations
1% have this skill
3
Operations Management
1% have this skill
4
Customer Support
1% have this skill
5
Team Training & Development
1% have this skill
6
Sales Strategy
1% have this skill

Recent Director of Customer Success salaries in Boston

$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Male
500+ Employees
Boston
1-5 Reports
$82,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $82,500
5-7 Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Customer Success Director reported a yearly salary of $160,000 with +$48,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
5-10 Reports
$134,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $134,000
7+ Years of Experience
Female
500+ Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
$137,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $137,000
7+ Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$75,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $75,000
51-200 Employees
Boston
Salaries//Operations//Director of Customer Success