2019 Director of Customer Success Salary Boston | Built In Boston
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Boston
Boston

Director of Customer Success salary in Boston

Average Base Salary in Boston

$139,184
$19,500
Additional Cash Compensation
$158,684
Total Compensation
Median: $139K
Min: $75K
Max: $190K

How Much Does a Director of Customer Success Make in Boston?

The average salary for a Director of Customer Success in Boston is $139,184. The average additional cash compensation for a Director of Customer Success in Boston is $19,500. The average total compensation for a Director of Customer Success in Boston is $158,684. Director of Customer Success salaries are based on responses gathered by Built In Boston from anonymous Director of Customer Success employees in Boston.

Boston by the numbers

1,580
Total number of Tech companies in Boston
39,015
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

+26
Software
+9
Sales, Travel
Artificial Intelligence, Machine Learning
+40
Fintech, Software

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Boston is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $152,400 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $117,833 and the average Director of Customer Success salary for men is $148,000.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $143,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,875
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Business Analyst $73,020
Min: $43K
Max: $114K
Client Success Manager $73,931
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $90,136
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,184
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Director of Customer Success jobs in Boston
44

Director of Client Success, Districts and Schools

Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Director of Client Success, Large Districts

Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Bilingual Customer Success Associate

Greater Boston Area
4 hours ago
+26
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Flywire customers receive unparalleled individualized attention and service. Customer Success roles

Customer Success Partner Specialist

Greater Boston Area
3 days ago
+24
The Customer Success Partner Specialist will work alongside the account managers, marketing, and support teams as an additional resource to help existing CarGurus dealer clients see their greatest results from our partnership. The ideal candidate will be able to identify opportunities for engagement; be flexible and dynamic on how to best support clients; and have a passion for helping clients learn the tools and techniques to help deliver even better value from their CarGurus relationship. 

Manager of Customer Success

Greater Boston Area
3 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Customer Success Engineer

Greater Boston Area
3 days ago
+42
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Customer Success Manager

Greater Boston Area
3 days ago
+42
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Senior Customer Success Manager

Greater Boston Area
3 days ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

Channel Customer Success Manager

Greater Boston Area
5 days ago
+42
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Customer Success Specialist

Greater Boston Area
6 days ago
+24
As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealer’s experience. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

Customer Success Associate, Support

Greater Boston Area
6 days ago
+24
The Customer Success Associate will combine a passion for customer engagement with a solid understanding of how CarGurus tools and systems work. The CSA will provide exceptional support to primarily non-paying dealers, shoppers, and private sellers; and handle increasingly impactful support cases as their experience and comfort level grows. As such, coach-ability and a strong desire to learn and grow are the cornerstone of this role.

Customer Success Manager

Greater Boston Area
1 week ago
+20
 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Recent Director of Customer Success salaries in Boston

$82,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $82,500
5-7 Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Customer Success Director reported a yearly salary of $160,000 with +$48,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
5-10 Reports
$134,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $134,000
7+ Years of Experience
Female
500+ Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$142,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $142,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Boston
$137,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $137,000
7+ Years of Experience
Female
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
500+ Employees
Boston
$75,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $75,000
51-200 Employees
Boston
$170,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $170,000
500+ Employees
Boston
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