Director of Customer Success salary in Boston

Average Base Salary in Boston

$141,946
$26,818
Additional Cash Compensation
$168,764
Total Compensation
Median: $142K
Min: $75K
Max: $190K

How Much Does a Director of Customer Success Make in Boston?

The average salary for a Director of Customer Success in Boston is $141,946. The average additional cash compensation for a Director of Customer Success in Boston is $26,818. The average total compensation for a Director of Customer Success in Boston is $168,764. Director of Customer Success salaries are based on responses gathered by Built In Boston from anonymous Director of Customer Success employees in Boston.

Boston by the numbers

2,443
Total number of Tech companies in Boston
171,796
Total number of tech users on Built In Boston
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Boston

Director of Customer Success jobs in Boston

Senior Customer Success Executive

Remote
1 hour ago
+60
The Client Success Executive (CSE) is solely responsible for revenue retention, contract management, and overall customer satisfaction.  This includes managing the adoption, utilization, satisfaction. billing management and overall success of multiple Nuance products and services within various stages of deployment.  The CSE is responsible for building value, growing revenue and increasing margin as outlined in the specific account management plans.  Customer retention and satisfaction, renewal bookings, identifying upsell/cross-sell opportunities, strengthen customer relationships, building customer trust and loyalty, high focus on customer advocacy, issue resolution across portfolio is key to the Customer Experience in all Nuance Healthcare solutions for assigned healthcare accounts.

Channel Customer Success Manager

Greater Boston Area
2 days ago
+44
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem.  Channel Customer Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a cCSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.

Customer Success Engineer

Greater Boston Area
1 week ago
+44
We’re looking for a customer-facing engineer who loves talking to customers, understanding their needs and solving difficult problems.  This position is for someone who loves to dive into code to create new solutions or resolve customer problems. 

Quality Customer Success Manager (Remote)

Greater Boston Area
1 day ago
+26
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Quality Customer Success Manager (CSM) team is specifically focused on the success of our Vault Quality Enterprise customers. Our Quality CSMs are highly skilled individuals with strong life sciences industry experience and Quality Management Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation. This is a remote position.

RIM Customer Success Manager (Remote)

Greater Boston Area
1 day ago
+26
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our RIM Customer Success Manager (CSM) team is specifically focused on the success of our Vault RIM Enterprise customers. Our RIM CSMs are highly skilled individuals with strong life sciences industry experience and RIM Management Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation. 

Safety Customer Success Manager (Remote)

Greater Boston Area
1 day ago
+26
The success of our customers is core to Veeva's mission. Our commitment to customer success is delivered by fostering proactive partnerships and providing best-in-class services. Vault Safety (PV) Customer Success Managers (CSMs) are specifically focused on the success of our Vault Safety customers. They work alongside our product, support, sales, and services teams to ensure full product adoption and best utilization of Veeva solutions in order to achieve optimal business value. 

Clinical Customer Success Manager (Remote)

Greater Boston Area
1 day ago
+26
The success of our customers is Veeva's mission and our commitment, delivered by fostering a proactive partnership and providing best-in-class services. Our Clinical Customer Success Manager (CSM) team is specifically focused on the success of our Vault Clinical Enterprise customers. Our Clinical CSMs are highly skilled individuals with strong life sciences industry experience and Clinical Management Systems know-how. Combining our customer knowledge with product expertise, we help customers identify how to add value, adopt best practices, and drive industry transformation.  Successful candidates for this role will have demonstrated Clinical domain expertise and will be located in North America. This is a remote position.

Director, Customer Success, Data Cloud

Greater Boston Area
1 day ago
+26
Veeva is looking for a dynamic Director to join its Data Cloud team, bringing entrepreneurial energy and passion for client conversations and customer success. Your commercial mindset and focus on customer success will be critical to winning and growing our client relationships. You will be accountable for the following areas: how we set expectations during the sales cycle, how we transition from sales to success, how we implement and optimize utilization of Data Cloud products, how we prevent and resolve client challenges. As our business grows, you will have the opportunity to lead a team within the customer success vertical.

Customer Success Manager - Master Data Management (Remote)

Greater Boston Area
1 day ago
+26
The Customer Success Manager will provide strategic guidance to named Veeva customers to increase the value they get from Veeva’s Master Data Management software (Veeva Network). In addition, the CSM team will identify and promote best practices for the management of a SaaS MDM program.

Customer Success Manager, Clinical - R&D (Remote)

Greater Boston Area
1 day ago
+26
The success of our customers is Veeva's mission and our commitment, delivered by fostering a pro-active partnership and providing best-in-class services. Our Customer Success Manager (CSM) team is specifically focused on the success of our small and mid-market customers, a fast-growing and exciting segment of the industry!

Senior People Success Partner - Customer Success

Greater Boston Area
1 week ago
+50
Reporting to the Senior Director of People Success, you will be a senior business partner to Customer Success, primarily to the CARE organization with secondary support to Onboarding, Restaurant Success, and  Operations & Enablement at Toast.  Partnering directly with VPs and their leadership teams at the helm of those groups, the ideal candidate will bring strong functional human resources expertise, business acumen, consultative skills, and customer service orientation to advance employee engagement and performance, management capability, and efficient people process. The person in this role should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business, particularly at senior leadership/executive levels.  Said in a sentence, the candidate should be prepared to unlock the full potential for each Toaster inclusively and creatively, fostering peak moments and inspiring people to be their best selves.

Customer Success Manager - US

Remote
14 hours ago
+31
Scandit is currently seeking a Customer Success Manager to strengthen our growing team. You will ensure our customers get the best out of Scandit and have a successful and positive experience with us all the way from their initial project through to expanding into other key areas of the enterprise. You are a high-performing customer success professional with both a commercial and product background. You thrive in a fast growing, dynamic high-tech environment, and are motivated to make our customers into strong advocates of Scandit.

Director of Customer Success Salary ranges

The two most common Director of Customer Success salary ranges in Boston are $130k - $140k and $160k - $170k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 1,000+ employees, earning $165,000 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $128,917 and the average Director of Customer Success salary for men is $150,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $148,462.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,191
Min: $36K
Max: $110K
Office Manager $55,950
Min: $37K
Max: $97K
Sales Operations Analyst $59,825
Min: $45K
Max: $79K
Technical Support $63,955
Min: $40K
Max: $110K
Operations Associate $65,154
Min: $39K
Max: $135K
Desktop Support $68,471
Min: $31K
Max: $93K
Customer Support Manager $72,438
Min: $42K
Max: $149K
Business Analyst $74,395
Min: $43K
Max: $150K
Client Success Manager $79,237
Min: $43K
Max: $152K
Operations Manager $87,182
Min: $39K
Max: $150K
Marketing Operations Manager $87,833
Min: $48K
Max: $150K
Business Intelligence Analyst $88,281
Min: $61K
Max: $140K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $105,231
Min: $76K
Max: $160K
Director of Operations $138,794
Min: $48K
Max: $201K
Director of Customer Success $141,946
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

Skills that affect Director of Customer Success salaries in Boston

1
Customer Relationship Management
1% have this skill
2
Client Services
1% have this skill
3
Client Relations
1% have this skill
4
Account Development
1% have this skill
5
Account Management
1% have this skill
6
Forecasting
1% have this skill

Recent Director of Customer Success salaries in Boston

$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
1,000+ Employees
Boston
5-10 Reports
$120,000
Yearly Salary
A Director of Technical Support reported a yearly salary of $120,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
>10 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$22,500 in additional cash compensation
7+ Years of Experience
Prefer not to say
501-1,000 Employees
Boston
$115,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $115,000 with +$47,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
Boston
5-10 Reports
$165,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $165,000
7+ Years of Experience
Male
51-200 Employees
Boston
$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000 with +$17,500 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$155,000
Yearly Salary
A Director of Implementations reported a yearly salary of $155,000
7+ Years of Experience
Male
51-200 Employees
Boston
$135,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $135,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
>10 Reports
$150,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $150,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Boston
1-5 Reports
$82,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $82,500
5-7 Years of Experience
Female
501-1,000 Employees
Boston
Salaries//Operations//Director of Customer Success