2019 Customer Support Rep Salary Boston | Built In Boston
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Account Executive
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Accountant
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Art Director
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Brand Manager
Budget Analyst
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Business Development Manager
Business Development Representative
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Business Intelligence Developer
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Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
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Email Marketing Manager
Engineering Manager
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Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
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Office Manager
Operations Associate
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Principal Software Engineer
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Visual Designer
Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$44,500
Median: $45K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $44,500. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,522
Total number of Tech companies in Boston
34,190
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+26
Fintech, Payments

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $50,429 on average.

Customer Support Rep Salary by gender

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Office Manager $51,238
Min: $37K
Max: $87K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $59,071
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $69,400
Min: $48K
Max: $85K
Client Success Manager $72,159
Min: $45K
Max: $130K
Business Analyst $73,195
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $133,412
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Customer Support Rep jobs in Boston
15

Desktop Support Specialist

Greater Boston Area
1 week ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Product Support Manager

Greater Boston Area
3 days ago
+23
We are seeking a Product Support Manager to help provide world-class technical support and guidance to the thousands of users who are on our platform every day. Our users are educators, families and students; sensitivity to their questions and technical capabilities is a must. We also preserve confidentiality with ironclad integrity. No detail or question is too small.

Customer Support Representative

Greater Boston Area
1 week ago
+22
SimpliSafe is a young, entrepreneurial company, seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution. Visit http://SimpliSafe.com to learn more.

Product Support Specialist

Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Support Specialist / Temp to Hire

Cambridge
10 hours ago
+23
On our technical support team, you will have a great opportunity to learn how to help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist customers with product support while demonstrating the highest level of customer service. This is a full-time temporary opportunity, and given the fast growth MineralTree is seeing there could be potential for a longer term role with our company.

Sales Support Specialist

Greater Boston Area
3 days ago
+21
We’re looking for an energetic and hard-working Sales Support Specialist to join the Partner Success Team. We’re looking for someone passionate about helping partners overcome obstacles, and knows how to get stuff done. The ideal candidate enjoys working in a fast-paced environment. You will need to be authentic and solutions-oriented to succeed in this role.

Technical Support Specialist

Greater Boston Area
4 days ago
+22
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Technical Support Specialist 2

Greater Boston Area
4 days ago
+22
Represent Toast with integrity and professionalism. Learn the Toast POS system and become a product expert. Use various proactive data queries to create outbound call sheet. Using a specific outbound call protocol, the agent makes phone call/email with specific methods and intent. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Assist customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Precise and effective communication with the various functions within the Customer Success team. Tracking support issue progress in our bug and support ticket management systems (Salesforce Service Cloud). Potential after hours emergency support.

IT Support Specialist

Cambridge
1 week ago
+23
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Customer Service Ninja

Greater Boston Area
1 day ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Customer Service Specialist

Greater Boston Area
3 days ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Customer Support Engineer

Cambridge
1 week ago
+23
Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners. Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution. Work directly with customers to provide regular updates regarding outstanding tickets. Escalate unresolved support issues to MineralTree’s Engineering team. Work collaboratively with team members in other functions, such as engineering and customer success, communicating customer feedback. Maintain and grow MineralTree’s knowledge database to ensure there is a future record of customer issues and “how to” resolve these with step by step instructions.

Recent Customer Support Rep salaries in Boston

$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $48,000
5-7 Years of Experience
Female
201-500 Employees
Boston
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
500+ Employees
Boston
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
500+ Employees
Boston
$62,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $62,000
500+ Employees
Boston
$39,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $39,000
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
201-500 Employees
Boston
$43,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $43,000
500+ Employees
Boston
$36,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $36,000
51-200 Employees
Boston
Salaries//Operations//Customer Support Rep
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