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Customer Support Rep
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Customer Support Manager
Customer Support Rep
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Design Director
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Visual Designer
Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$49,275
$3,610
Additional Cash Compensation
$52,885
Total Compensation
Median: $49K
Min: $36K
Max: $110K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $49,275. The average additional cash compensation for a Customer Support Rep in Boston is $3,610. The average total compensation for a Customer Support Rep in Boston is $52,885. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

2,223
Total number of Tech companies in Boston
63,906
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Boston

L&D Specialist, Customer Support

Greater Boston Area
3 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Support leaders to analyze, design, develop, and implement learning programs for our team of Product Experts. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Support teams.

Customer Support Representative - Part Time & Remote

Greater Boston Area
3 days ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Bilingual Customer Support Specialist

Somerville
2 days ago
+16
If you love building relationships and redefining the customer experience, we want you to join us as our Bilingual Customer Support Specialist. You will resolve technical issues with their 3D printers, investigate machine errors, evaluate printer logs, and teach your technical knowledge to empower our distribution and reseller network.

Customer Support Specialist

Somerville
5 days ago
+16
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. User satisfaction lies at the heart of Formlabs’ success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. We’re looking for: Expert teachers to help our customers learn the ropes of 3D

Senior Customer Support Specialist

Watertown
1 week ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Product Support Specialist

Greater Boston Area
13 hours ago
+43
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

HELP DESK ADMINISTRATOR

Greater Boston Area
3 months ago
+29
Due to our exciting and rapid growth, HPR is seeking a Help Desk Administrator to help us provide world-class customer service. This is a new and highly visible role that will be supporting our global support operations from the Needham, MA office. This role requires a unique blend of skills including the ability to multi-task, strong interpersonal skills, tact, assertiveness, and a whatever-it-takes attitude.

Desktop Support Specialist

Greater Boston Area
1 day ago
+45
We, at Flywire, our looking for a self-motivated IT professional to oversee IT support needs at our Boston headquarters. You, along with other members of the Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from setting strategy to handling individual requests.

Junior Desktop Support Specialist

Cambridge
3 days ago
+23
• Provide friendly and helpful customer service as first point of contact. • Assist Help Desk customers with troubleshooting of computer related issues such as password resets/email setup/software installs. • Maintain accurate records of completed and pending jobs using the iZotope ticketing system. • Follow IT policies and procedures to include incident/problem escalation. • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees. • Demonstrate good social skills in a professional environment.

Senior Desktop Support Specialist

Greater Boston Area
1 week ago
+46
The Desktop Support Manager’s responsibility is to insure the desktop team provides gold standard end user support and maintenance within the organization's desktop computing environment. Support is to be provided using both hands on and remote management tools and includes the support of desktop computers, mobile devices, printers, audio/video, video conferencing systems and secure authentication systems.

Senior IT Support Specialist

Greater Boston Area
1 week ago
+46
Our company has an exciting opportunity for an experience Senior IT Support Specialist. You will be providing technical support to our Burlington HQ users including Executives & Senior Management who are either located on, or visiting, the US East Coast.

Manager, Customer Support

Greater Boston Area
3 days ago
+43
Product Support is a key part of the strong services reputation Ellevation has in the industry. This team directly supports all Ellevation users through assistance on tickets and via phone, video and screen-share calls. In every interaction, they strive to build users' confidence in our platform and implement long-term solutions that set partners up for success. Our support team continues to expand their responsibility and may grow to include data processing and troubleshooting, as well as configuration support throughout onboarding. Averaging over 95% partner satisfaction, our team is strong, fast-paced, and eager to grow with Ellevation as we continue to partner with additional school districts across the country.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $62,000 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $54,577 and the average Customer Support Rep salary for men is $44,625.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $64,500. The average salary for <1 year of experience is $43,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,275
Min: $36K
Max: $110K
Office Manager $54,145
Min: $37K
Max: $87K
Sales Operations Analyst $60,219
Min: $45K
Max: $79K
Technical Support $63,059
Min: $40K
Max: $109K
Operations Associate $64,091
Min: $39K
Max: $135K
Customer Support Manager $67,727
Min: $42K
Max: $149K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $72,937
Min: $43K
Max: $114K
Client Success Manager $75,564
Min: $43K
Max: $130K
Marketing Operations Manager $86,857
Min: $48K
Max: $150K
Operations Manager $88,978
Min: $39K
Max: $150K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Business Intelligence Analyst $91,731
Min: $61K
Max: $140K
Sales Operations Manager $102,000
Min: $76K
Max: $160K
Director of Operations $134,979
Min: $48K
Max: $200K
Director of Customer Success $141,046
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $161,889
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,893
Min: $95K
Max: $340K

Skills that affect Customer Support Rep salaries in Boston

1
Customer Support
8% have this skill
2
Team Training & Development
5% have this skill
3
Office Management
4% have this skill
4
IT Support
3% have this skill
5
Business Operations
2% have this skill
6
Account Management Ops
2% have this skill

Recent Customer Support Rep salaries in Boston

$45,000
Yearly Salary
A Associate Customer Support Representative reported a yearly salary of $45,000 with +$500 in additional cash compensation
< 1 Year of Experience
Male
51-200 Employees
Boston
1-5 Reports
$60,000
Yearly Salary
A Customer Support Analyst reported a yearly salary of $60,000 with +$3,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
Boston
$47,000
Yearly Salary
A Product Support Specialist reported a yearly salary of $47,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Prefer not to say
51-200 Employees
Boston
$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$110,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $110,000 with +$6,875 in additional cash compensation
3-5 Years of Experience
Prefer not to say
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Care Engineer reported a yearly salary of $45,000 with +$2,250 in additional cash compensation
< 1 Year of Experience
Prefer not to say
500+ Employees
Boston
$57,000
Yearly Salary
A User Support Associate reported a yearly salary of $57,000
3-5 Years of Experience
Female
51-200 Employees
Boston
$44,500
Yearly Salary
A Customer Support Rep reported a yearly salary of $44,500
1-3 Years of Experience
Male
500+ Employees
Boston
$57,000
Yearly Salary
A User Support Associate reported a yearly salary of $57,000 with +$5,700 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Boston
$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
Boston
Salaries//Operations//Customer Support Rep