Customer Support Rep salary in Boston

Average Base Salary in Boston

$49,213
$3,334
Additional Cash Compensation
$52,547
Total Compensation
Median: $49K
Min: $5K
Max: $110K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $49,213. The average additional cash compensation for a Customer Support Rep in Boston is $3,334. The average total compensation for a Customer Support Rep in Boston is $52,547. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

2,501
Total number of Tech companies in Boston
194,549
Total number of tech users on Built In Boston
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Customer Support Rep
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Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
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Client Success Manager
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Community Manager
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Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
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Data Engineering Manager
Data Scientist
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Design Director
Desktop Support
DevOps Engineer
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Director of Analytics
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Technical Support
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UI Designer
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UX Researcher
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Visual Designer
Boston
Boston

Customer Support Rep jobs in Boston

Billing Support Representative

Greater Boston Area
6 days ago
+55
The Billing Support Representative will be responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments diagnose and resolve customer issues. They will be relied upon to identify trends and common issues that can be used to educate stakeholders and prioritize process & system changes.

Director of Program Management, Customer Support

Remote
16 hours ago
+55
As a Director of Program Management you will partner directly with the Customer Care and CS Leadership Team to drive consistent, high quality employee performance and deliver a best in class customer experience. In this role you will design and deliver programs that measure, monitor and improve performance across technical topics as well as soft skills including  empathy, good judgment, and a consultative, additive approach to all customer care interactions. 

Director of Program Management, Customer Support

Remote
1 week ago
+55
As a CS Enablement Director you will partner directly with the Customer Care and CS Leadership Team to drive consistent, high quality employee performance and deliver a best in class customer experience. In this role you will design and deliver programs that measure, monitor and improve performance across technical topics as well as soft skills including  empathy, good judgment, and a consultative, additive approach to all customer care interactions. 

Customer Support Representative

Greater Boston Area
1 week ago
+30
Embark is the only dog DNA test using a research-grade DNA microarray, letting us give our customers the most accurate and comprehensive results on the market. More importantly, it allows us to do ongoing research into the genetics of dogs, which are a fantastic population for genetic discovery due to selective breeding over time. Our research focuses on mapping new traits and diseases, improving personalized veterinary medicine, and developing new breeding programs to eliminate preventable diseases in pets.

Customer Support Specialist

Remote
1 week ago
+41
 The Customer Support Team is an essential part of our Customer Success organization. You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Customer Support Representative

Greater Boston Area
18 hours ago
+43
Interface with sales, customer success, and product teams to support client requests and development needs. Provide the first line of support for incoming calls and emails to our Technical Support Center for customers. Address non-technical requests, resolve a variety product issues, or address product related questions through available resources such as Definitive’s solutions database, product documentation as well as previous customer cases. Provide administrative assistance on various ongoing and one-off projects such as creation of how-to guides. Uncover additional needs and opportunities where Definitive Healthcare may add value to its customer base.

Customer Support Specialist

Somerville
5 days ago
+16
Support users in learning the ins and outs of 3D printing. Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels. Become an expert in the product, service, and sales process. Keep customers ridiculously happy. Print in 3D to your heart’s content.

Customer Support Specialist

Greater Boston Area
1 week ago
+58
You’ll own the monitoring of the support queue, including triage, prioritization and execution on requests. You’ll own monitoring daily customer data ingestions and assist in troubleshooting data related requests. You’ll own troubleshooting and communicating outages whenever they may occur.  You’ll understand how our Product solutions work from end-to-end, and support other functions within the organization as the solutions expert. You’ll complete configuration tasks related to customer implementations and work orders. You’ll master the permissioning and authorization backends for Kyruus’ suite of products to assist in customer set-ups and user creations.

Product Support Specialist

Remote
3 days ago
+44
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Support Specialist (West Coast Hours)

Greater Boston Area
1 week ago
+58
You’ll own the monitoring of the support queue, including triage, prioritization and execution on requests. You’ll own monitoring daily customer data ingestions and assist in troubleshooting data related requests. You’ll own troubleshooting and communicating outages whenever they may occur.  You’ll understand how our Product solutions work from end-to-end, and support other functions within the organization as the solutions expert.

Senior Help Desk

Somerville
1 week ago
+42
Senior Help Desk Position Summary: This is a full-time position that reports to the IT Service Desk Manager. Part of a global team, this individual will provide support to our employees worldwide. The position requires strong customer service skills, the ability to stay organized, and solid problem-solving skills.   What You'll Do Frontline incident and request management Monitor the ticketing system for incoming incidents/requests  Log and

Engineering Support Specialist

Greater Boston Area
5 days ago
+61
As an Engineering Support Specialist, you will be tasked with supporting our internal customers. Your passion for teamwork and collaboration will be highlighted as you work with the Engineering Support team to monitor and maintain various pieces of the infrastructure used by our teams as they grow inside the incubator. You will serve as front-line support for any problems the teams have, including triaging tickets and escalating issues. You will be tasked with monitoring our infrastructure and server health with DataDog, troubleshooting technical issues in our production systems, and building tools to automate and streamline processes using Go and Python. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $68,500 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $50,435 and the average Customer Support Rep salary for men is $46,200.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $57,667. The average salary for <1 year of experience is $43,667.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,213
Min: $5K
Max: $110K
Office Manager $58,075
Min: $37K
Max: $97K
Operations Associate $63,465
Min: $38K
Max: $135K
Sales Operations Analyst $65,227
Min: $45K
Max: $93K
Technical Support $65,669
Min: $40K
Max: $110K
Desktop Support $72,813
Min: $31K
Max: $93K
Customer Support Manager $75,222
Min: $42K
Max: $149K
Business Analyst $76,133
Min: $43K
Max: $150K
Client Success Manager $84,246
Min: $43K
Max: $152K
Operations Manager $86,404
Min: $39K
Max: $150K
Marketing Operations Manager $87,168
Min: $48K
Max: $150K
Business Intelligence Analyst $88,735
Min: $61K
Max: $140K
Senior Business Analyst $92,287
Min: $60K
Max: $135K
Sales Operations Manager $112,107
Min: $76K
Max: $193K
Director of Customer Success $138,983
Min: $75K
Max: $190K
Director of Operations $139,959
Min: $48K
Max: $201K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $167,909
Min: $125K
Max: $225K
COO (Chief Operating Officer) $192,688
Min: $95K
Max: $340K

Skills that affect Customer Support Rep salaries in Boston

1
Customer Support
8% have this skill
2
Team Training & Development
5% have this skill
3
Office Management
3% have this skill
4
Business Operations
3% have this skill
5
Account Management Ops
2% have this skill
6
IT Support
2% have this skill

Recent Customer Support Rep salaries in Boston

$53,500
Yearly Salary
A User Support Specialist reported a yearly salary of $53,500 with +$5,350 in additional cash compensation
1-3 Years of Experience
Prefer not to say
51-200 Employees
Boston
$50,000
Yearly Salary
A Service Specialist reported a yearly salary of $50,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$50,000
Yearly Salary
A Support Specialist reported a yearly salary of $50,000
1-3 Years of Experience
Female
51-200 Employees
Boston
$50,000
Yearly Salary
A Product Support Specialist reported a yearly salary of $50,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Male
51-200 Employees
Boston
$60,000
Yearly Salary
A Customer Support Analyst reported a yearly salary of $60,000 with +$5,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Boston
$75,000
Yearly Salary
A Customer Support reported a yearly salary of $75,000
3-5 Years of Experience
Prefer not to say
11-50 Employees
Boston
$4,500
Yearly Salary
A Customer Experience Representative reported a yearly salary of $4,500 with +$4,500 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$52,000
Yearly Salary
A Customer Support Specialist reported a yearly salary of $52,000 with +$2,500 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$55,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $55,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
Boston
$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000
< 1 Year of Experience
Female
51-200 Employees
Boston
Salaries//Operations//Customer Support Rep