2019 Customer Support Rep Salary Boston | Built In Boston
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Business Development Manager
Business Development Representative
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Business Intelligence Developer
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Community Manager
Content Manager
Content Marketing Manager
Content Strategist
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Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
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Finance Director
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Inside Sales Manager
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Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
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Visual Designer
Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$45,190
$8,000
Additional Cash Compensation
$53,190
Total Compensation
Median: $45K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $45,190. The average additional cash compensation for a Customer Support Rep in Boston is $8,000. The average total compensation for a Customer Support Rep in Boston is $53,190. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,585
Total number of Tech companies in Boston
39,857
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Boston
19

Desktop Support Specialist

Greater Boston Area
4 days ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Customer Support Engineer

Greater Boston Area
4 days ago
+20
Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

Customer Support Advocate

Greater Boston Area
1 week ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Product Support Specialist

Greater Boston Area
4 days ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Customer Support

Greater Boston Area
1 week ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Dental Technical Support Specialist

Somerville
4 days ago
+16
Help our users in the clinical and dental laboratory markets successfully transition to a digital workflow that includes Formlabs products. Be an expert teacher to our users and Services teammates - both remote and on-site. Communicate via phone, chat, and email with Formlabs users to teach our printing technology, resolve problems, and create solutions. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

IT Support Specialist

Greater Boston Area
5 days ago
+29
This is your opportunity to work directly alongside industry veterans, and learn all you ever wanted to know about IT, Unified Communications, Software-as-a-Service, Business Intelligence, and what goes into creating a world-class service provider environment. In this position, you will provide day-to-day technical support to employees which will enable you to have a deep understanding of our network infrastructure and internal desktop systems, both software and hardware. You will install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. You will also maintain passwords, data integrity and file system security for the desktop environment. Communicating highly technical information to both technical and nontechnical personnel will be required in this role, as well as you may be asked for recommendations for new hardware and software solutions. New solutions may include acquisitions and upgrades. In addition, you will also participate in development of information technology and infrastructure projects as well as conduct training programs designed to educate computer users about basic and specialized applications. In this role you will be responsible for local help desk and remote user support for company-hosted and cloud-based services as well as interfacing with service providers, vendors, and outsourced consultants. This is a fantastic opportunity to spread your wings and do a lot for a company that is growing tremendously in two hot industries, both Cloud and UC! Do you want to be with a leading company in a growing trend that has no boundaries?

Technical Support Specialist

Greater Boston Area
1 week ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Engineering Support Specialist

Greater Boston Area
1 week ago
+51
We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

Technical Support Specialist

Somerville
3 weeks ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Customer Service Outsource Manager

Greater Boston Area
1 week ago
+30
We are looking for a team player who will work with other members within the company to help improve and maintain relationships and increase effectiveness of initiatives and strategies. This person will have great relationship and time management skills, knowledge of call center options and project management practices and a superior customer service mindset.

Customer Service Specialist

Greater Boston Area
2 weeks ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $49,688 on average.

Customer Support Rep Salary by gender

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $59,000. The average salary for <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,875
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Business Analyst $73,020
Min: $43K
Max: $114K
Client Success Manager $73,931
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $89,779
Min: $39K
Max: $148K
Senior Business Analyst $91,847
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,184
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+40
Fintech, Software
+26
Fintech, Payments

Recent Customer Support Rep salaries in Boston

$44,500
Yearly Salary
A Customer Success Ninja reported a yearly salary of $44,500
1-3 Years of Experience
Female
500+ Employees
Boston
$59,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $59,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $48,000
5-7 Years of Experience
Female
201-500 Employees
Boston
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
500+ Employees
Boston
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
500+ Employees
Boston
$62,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $62,000
500+ Employees
Boston
$39,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $39,000
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $45,000
201-500 Employees
Boston
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