2019 Customer Support Rep Salary Boston (Updated Daily) | Built In Boston
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Boston
Boston

Customer Support Rep salary in Boston

Average Base Salary in Boston

$45,717
$6,500
Additional Cash Compensation
$52,217
Total Compensation
Median: $46K
Min: $36K
Max: $83K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $45,717. The average additional cash compensation for a Customer Support Rep in Boston is $6,500. The average total compensation for a Customer Support Rep in Boston is $52,217. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

1,682
Total number of Tech companies in Boston
47,602
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Rep jobs in Boston
25

Dental Technical Support Specialist

Somerville
1 hour ago
+16
Help our users in the clinical and dental laboratory markets successfully transition to a digital workflow that includes Formlabs products. Be an expert teacher to our users and Services teammates - both remote and on-site. Communicate via phone, chat, and email with Formlabs users to teach our printing technology, resolve problems, and create solutions. Translate technical concepts into clearly-documented, actionable steps for users. Print, print, print - and we don’t mean 2D or paper jam errors.

Technical Support Specialist

Greater Boston Area
4 days ago
+21
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Customer Support, Manager

Greater Boston Area
1 hour ago
+42
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Customer Support Specialist

Somerville
1 week ago
+16
Remotely support users in learning the ins and outs of 3D printing. Keep customers ridiculously happy. Print in 3D to your heart’s content.

Product Support Specialist

Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Help Desk Manager

Greater Boston Area
1 week ago
+45
The Help Desk Manager is accountable for creating and fostering a customer-centric environment. This role will lead a team of customer focused IT Support Specialists, who are committed to delivering an amazing service experience to our employees. The Help Desk Manager will use data, research, and feedback to identify the growing needs of the business, develop initiatives to address those needs, and influence cross-functional leaders to drive projects forward. We are looking for a talented leader, with strong people management experience, who can hit the ground running and make an immediate impact on this key area of the business.

Customer Support

Greater Boston Area
1 week ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Billing Support Representative

Greater Boston Area
1 week ago
+45
The Billing Support Rep will be responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments diagnose and resolve customer issues. They will be relied upon to identify trends and common issues that can be used to educate stakeholders and prioritize process & system changes.

Desktop Support Specialist

Greater Boston Area
1 week ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Customer Service Specialist

Greater Boston Area
1 hour ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Customer Support Engineer

Cambridge
1 hour ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Customer Support Manager

Cambridge
15 hours ago
+23
In this newly created role, you will lead our Customer Support team in assisting our customers with troubleshooting and navigating through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist the team in a player/coach capacity with application support and troubleshooting while demonstrating the highest level of both leadership and customer service.

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 500+ employees, earning $50,556 on average.

Customer Support Rep Salary by gender

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $59,000. The average salary for <1 year of experience is $46,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $66,000
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,250
Min: $43K
Max: $130K
Business Analyst $72,781
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,557
Min: $60K
Max: $135K
Sales Operations Manager $104,111
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

Artificial Intelligence, Machine Learning
+26
Fintech, Payments

Skills that affect Customer Support Rep salaries in Boston

1
Customer Support
7% have this skill
2
Office Management
4% have this skill
3
Business Operations
2% have this skill
4
IT Support
1% have this skill
5
Team Training & Development
1% have this skill
6
HR Ops
1% have this skill

Recent Customer Support Rep salaries in Boston

$57,500
Yearly Salary
A Customer Support Rep reported a yearly salary of $57,500
1-3 Years of Experience
Female
500+ Employees
Boston
$45,000
Yearly Salary
A Customer Support Representative reported a yearly salary of $45,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$44,500
Yearly Salary
A Customer Success Ninja reported a yearly salary of $44,500
1-3 Years of Experience
Female
500+ Employees
Boston
$59,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $59,000 with +$8,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$46,000
Yearly Salary
A Customer Support reported a yearly salary of $46,000
< 1 Year of Experience
Female
500+ Employees
Boston
$53,500
Yearly Salary
A User Advocate reported a yearly salary of $53,500
1-3 Years of Experience
Female
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $48,000
5-7 Years of Experience
Female
201-500 Employees
Boston
$38,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $38,000
500+ Employees
Boston
$40,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $40,000
500+ Employees
Boston
$62,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $62,000
500+ Employees
Boston
Salaries//Operations//Customer Support Rep