Customer Support Rep salary in Boston

Average Base Salary in Boston

$49,000
$2,901
Additional Cash Compensation
$51,901
Total Compensation
Median: $49K
Min: $36K
Max: $110K

How Much Does a Customer Support Rep Make in Boston?

The average salary for a Customer Support Rep in Boston is $49,000. The average additional cash compensation for a Customer Support Rep in Boston is $2,901. The average total compensation for a Customer Support Rep in Boston is $51,901. Customer Support Rep salaries are based on responses gathered by Built In Boston from anonymous Customer Support Rep employees in Boston.

Boston by the numbers

2,421
Total number of Tech companies in Boston
161,516
Total number of tech users on Built In Boston
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Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Rep
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
Game Developer
Hardware Engineer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Junior Business Analyst
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Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
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Sales Director
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Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Engineer
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of People
Vice President of Product
Vice President of Sales
Vice President of Talent Acquisition
Visual Designer
Boston
Boston

Customer Support Rep jobs in Boston

Customer Support Specialist

Somerville
5 days ago
+16
Our incredible Customer Support team connects with those users in a variety of  different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Dental Technical Support Specialist

Somerville
6 days ago
+16
If you want to define the customer experience and dedicate your time to supporting users in the dental industry, as well as our users in other various industries, we want you as a Dental Technical Support Specialist. 

Customer Support Representative

Greater Boston Area
1 week ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Inquiries involve shipping, tracking, and order placement, explaining and answering questions about our products, and discussing results with customers.

Senior Customer Support Specialist

Watertown
12 hours ago
+43
LeanIX is searching for a rock-solid Sr. Customer Support Specialist who is a master of the Customer Support domain. Based on broad and, in relevant areas, deep technical knowledge, this person is able to solve all kinds of support requests. Our Sr. Customer Support Specialist will serve as a mentor and give guidance to less senior colleagues and new hires. The ideal candidate is able to identify problem patterns and removes them systematically, as well as drive automation and scalability in Customer Support.

IT Help Desk Technician

Watertown
7 hours ago
+34
As an IT Help Desk Technician, you will be a strong and independent team member that is passionate about solving big problems with simple solutions, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

User Support Specialist

Greater Boston Area
4 hours ago
+35
PURPOSE: The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe). Our mission is “Better work, better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart,

Senior Enterprise Support Specialist

Greater Boston Area
1 week ago
+32
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Director, Customer Support & Training

Watertown
1 week ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Enterprise Support Specialist - Weekend Shift

Greater Boston Area
1 week ago
+32
Each Enterprise Support Specialist (Weekend) serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Customer Support Rep Salary ranges

The most common Customer Support Rep salary in Boston is between $40k - $50k.

Average Customer Support Rep Salary by Company Size

People with the job title Customer Support Rep make the most at companies with 11-50 employees, earning $62,000 on average.

Customer Support Rep Salary by gender

The average Customer Support Rep salary for women is $52,417 and the average Customer Support Rep salary for men is $44,625.

Customer Support Rep Salary by Years of Experience

The average salary for a Customer Support Rep with 7+ years of experience is $57,667. The average salary for <1 year of experience is $43,857.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,000
Min: $36K
Max: $110K
Office Manager $55,629
Min: $37K
Max: $97K
Sales Operations Analyst $58,861
Min: $45K
Max: $79K
Technical Support $62,745
Min: $40K
Max: $109K
Operations Associate $63,864
Min: $39K
Max: $135K
Desktop Support $68,471
Min: $31K
Max: $93K
Customer Support Manager $72,267
Min: $42K
Max: $149K
Business Analyst $74,221
Min: $43K
Max: $114K
Client Success Manager $79,102
Min: $43K
Max: $152K
Marketing Operations Manager $86,824
Min: $48K
Max: $150K
Operations Manager $87,182
Min: $39K
Max: $150K
Business Intelligence Analyst $88,281
Min: $61K
Max: $140K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $105,231
Min: $76K
Max: $160K
Director of Operations $137,979
Min: $48K
Max: $201K
Director of Customer Success $141,946
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

Skills that affect Customer Support Rep salaries in Boston

1
Customer Support
9% have this skill
2
Team Training & Development
5% have this skill
3
Office Management
4% have this skill
4
Business Operations
3% have this skill
5
Account Management Ops
3% have this skill
6
IT Support
2% have this skill

Recent Customer Support Rep salaries in Boston

$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000
< 1 Year of Experience
Female
51-200 Employees
Boston
$55,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $55,000
1-3 Years of Experience
Female
201-500 Employees
Boston
$45,000
Yearly Salary
A Customer Success Associate reported a yearly salary of $45,000
< 1 Year of Experience
Female
501-1,000 Employees
Boston
$44,000
Yearly Salary
A Senior Customer Service Coordinator reported a yearly salary of $44,000 with +$6,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Boston
$40,000
Yearly Salary
A Mutual Fund Services Representative reported a yearly salary of $40,000
< 1 Year of Experience
Female
501-1,000 Employees
Boston
$45,000
Yearly Salary
A Associate Customer Support Representative reported a yearly salary of $45,000 with +$500 in additional cash compensation
< 1 Year of Experience
Male
51-200 Employees
Boston
1-5 Reports
$60,000
Yearly Salary
A Customer Support Analyst reported a yearly salary of $60,000 with +$3,000 in additional cash compensation
3-5 Years of Experience
Female
201-500 Employees
Boston
$47,000
Yearly Salary
A Product Support Specialist reported a yearly salary of $47,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Prefer not to say
51-200 Employees
Boston
$50,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $50,000 with +$5,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
$110,000
Yearly Salary
A Customer Support Rep reported a yearly salary of $110,000 with +$6,875 in additional cash compensation
3-5 Years of Experience
Prefer not to say
201-500 Employees
Boston
Salaries//Operations//Customer Support Rep