Customer Support Manager salary in Boston

Average Base Salary in Boston

$75,222
$9,750
Additional Cash Compensation
$84,972
Total Compensation
Median: $75K
Min: $42K
Max: $149K

How Much Does a Customer Support Manager Make in Boston?

The average salary for a Customer Support Manager in Boston is $75,222. The average additional cash compensation for a Customer Support Manager in Boston is $9,750. The average total compensation for a Customer Support Manager in Boston is $84,972. Customer Support Manager salaries are based on responses gathered by Built In Boston from anonymous Customer Support Manager employees in Boston.

Boston by the numbers

2,500
Total number of Tech companies in Boston
194,421
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE
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Data + Analytics
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Marketing
Operations
Product
Project Mgmt
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Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
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CFO (Chief Financial Officer)
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Client Success Manager
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Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
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Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
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Finance Director
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SEO Manager
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Software Engineer
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Visual Designer
Boston
Boston

Customer Support Manager jobs in Boston

Director of Program Management, Customer Support

Remote
16 hours ago
+55
As a Director of Program Management you will partner directly with the Customer Care and CS Leadership Team to drive consistent, high quality employee performance and deliver a best in class customer experience. In this role you will design and deliver programs that measure, monitor and improve performance across technical topics as well as soft skills including  empathy, good judgment, and a consultative, additive approach to all customer care interactions. 

Director of Program Management, Customer Support

Remote
1 week ago
+55
As a CS Enablement Director you will partner directly with the Customer Care and CS Leadership Team to drive consistent, high quality employee performance and deliver a best in class customer experience. In this role you will design and deliver programs that measure, monitor and improve performance across technical topics as well as soft skills including  empathy, good judgment, and a consultative, additive approach to all customer care interactions. 

Customer Support Specialist

Remote
1 week ago
+41
 The Customer Support Team is an essential part of our Customer Success organization. You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.

Customer Support Representative

Greater Boston Area
1 week ago
+30
Embark is the only dog DNA test using a research-grade DNA microarray, letting us give our customers the most accurate and comprehensive results on the market. More importantly, it allows us to do ongoing research into the genetics of dogs, which are a fantastic population for genetic discovery due to selective breeding over time. Our research focuses on mapping new traits and diseases, improving personalized veterinary medicine, and developing new breeding programs to eliminate preventable diseases in pets.

Customer Support Associate

Remote
16 hours ago
+32
In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you! 

Customer Support Representative

Greater Boston Area
18 hours ago
+43
Interface with sales, customer success, and product teams to support client requests and development needs. Provide the first line of support for incoming calls and emails to our Technical Support Center for customers. Address non-technical requests, resolve a variety product issues, or address product related questions through available resources such as Definitive’s solutions database, product documentation as well as previous customer cases. Provide administrative assistance on various ongoing and one-off projects such as creation of how-to guides. Uncover additional needs and opportunities where Definitive Healthcare may add value to its customer base.

Customer Support Specialist

Somerville
5 days ago
+16
Support users in learning the ins and outs of 3D printing. Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels. Become an expert in the product, service, and sales process. Keep customers ridiculously happy. Print in 3D to your heart’s content.

Customer Support Analyst

Greater Boston Area
1 week ago
+58
You’ll execute on the mission and vision by providing our customers with high quality support, while answering questions the customer may have on Kyruus’ suite of products. In all you do, you’ll care and advocate for yourself, your team, our products and our customers.

Customer Support Specialist

Greater Boston Area
1 week ago
+58
You’ll own the monitoring of the support queue, including triage, prioritization and execution on requests. You’ll own monitoring daily customer data ingestions and assist in troubleshooting data related requests. You’ll own troubleshooting and communicating outages whenever they may occur.  You’ll understand how our Product solutions work from end-to-end, and support other functions within the organization as the solutions expert. You’ll complete configuration tasks related to customer implementations and work orders. You’ll master the permissioning and authorization backends for Kyruus’ suite of products to assist in customer set-ups and user creations.

Customer Support Specialist (West Coast Hours)

Greater Boston Area
1 week ago
+58
You’ll own the monitoring of the support queue, including triage, prioritization and execution on requests. You’ll own monitoring daily customer data ingestions and assist in troubleshooting data related requests. You’ll own troubleshooting and communicating outages whenever they may occur.  You’ll understand how our Product solutions work from end-to-end, and support other functions within the organization as the solutions expert.

Customer Support Manager Salary ranges

The most common Customer Support Manager salary in Boston is between $60k - $70k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 1,000+ employees, earning $105,000 on average.

Customer Support Manager Salary by gender

The average Customer Support Manager salary for women is $87,000 and the average Customer Support Manager salary for men is $85,800.

Customer Support Manager Salary by Years of Experience

The average salary for a Customer Support Manager with 7+ years of experience is $82,000.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,213
Min: $5K
Max: $110K
Office Manager $58,075
Min: $37K
Max: $97K
Operations Associate $63,465
Min: $38K
Max: $135K
Sales Operations Analyst $65,227
Min: $45K
Max: $93K
Technical Support $65,669
Min: $40K
Max: $110K
Desktop Support $72,813
Min: $31K
Max: $93K
Customer Support Manager $75,222
Min: $42K
Max: $149K
Business Analyst $76,133
Min: $43K
Max: $150K
Client Success Manager $84,246
Min: $43K
Max: $152K
Operations Manager $86,404
Min: $39K
Max: $150K
Marketing Operations Manager $87,168
Min: $48K
Max: $150K
Business Intelligence Analyst $88,735
Min: $61K
Max: $140K
Senior Business Analyst $92,287
Min: $60K
Max: $135K
Sales Operations Manager $112,107
Min: $76K
Max: $193K
Director of Customer Success $138,983
Min: $75K
Max: $190K
Director of Operations $139,959
Min: $48K
Max: $201K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $167,909
Min: $125K
Max: $225K
COO (Chief Operating Officer) $192,688
Min: $95K
Max: $340K

Skills that affect Customer Support Manager salaries in Boston

1
Customer Support
3% have this skill
2
Team Training & Development
2% have this skill
3
Business Operations
2% have this skill
4
Operations Management
1% have this skill
5
Account Management Ops
1% have this skill
6
Office Management
0% have this skill

Recent Customer Support Manager salaries in Boston

$105,000
Yearly Salary
A Manager, Customer Success reported a yearly salary of $105,000
3-5 Years of Experience
Prefer not to say
1,000+ Employees
Boston
$90,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $90,000
1-3 Years of Experience
Male
1-10 Employees
Boston
$75,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $75,000
3-5 Years of Experience
Prefer not to say
51-200 Employees
Boston
$60,000
Yearly Salary
A Customer Success Program Lead reported a yearly salary of $60,000
1-3 Years of Experience
Male
11-50 Employees
Boston
$82,000
Yearly Salary
A Manager of Customer Care reported a yearly salary of $82,000 with +$16,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Boston
>10 Reports
$82,000
Yearly Salary
A Manager of Customer Care reported a yearly salary of $82,000 with +$16,000 in additional cash compensation
7+ Years of Experience
Male
501-1,000 Employees
Boston
>10 Reports
$115,000
Yearly Salary
A Associate Director reported a yearly salary of $115,000 with +$10,000 in additional cash compensation
5-7 Years of Experience
Male
501-1,000 Employees
Boston
5-10 Reports
$149,000
Yearly Salary
A Director Customer Success reported a yearly salary of $149,000 with +$15,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Boston
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
201-500 Employees
Boston
1-5 Reports
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
3-5 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
Salaries//Operations//Customer Support Manager