Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Customer Support Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Associate Product Manager
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
Chief People Officer
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Engineering Manager
Data Scientist
Database Administrator
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Product Marketing
Director of Product Marketing
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
Game Developer
Hardware Engineer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Junior Business Analyst
Junior Data Analyst
Junior Data Scientist
Junior Software Engineer
Lead Software Engineer
Machine Learning Engineer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Engineer
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Site Reliability Engineer
Social Media Manager
Software Engineer
Software Test Engineer
Systems Engineer
Technical Product Manager
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
UX Researcher
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of People
Vice President of Product
Vice President of Sales
Vice President of Talent Acquisition
Visual Designer
Boston
Boston

Customer Support Manager salary in Boston

Average Base Salary in Boston

$67,727
$7,200
Additional Cash Compensation
$74,927
Total Compensation
Median: $68K
Min: $42K
Max: $149K

How Much Does a Customer Support Manager Make in Boston?

The average salary for a Customer Support Manager in Boston is $67,727. The average additional cash compensation for a Customer Support Manager in Boston is $7,200. The average total compensation for a Customer Support Manager in Boston is $74,927. Customer Support Manager salaries are based on responses gathered by Built In Boston from anonymous Customer Support Manager employees in Boston.

Boston by the numbers

2,223
Total number of Tech companies in Boston
64,046
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Customer Support Manager jobs in Boston

L&D Specialist, Customer Support

Greater Boston Area
6 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Support leaders to analyze, design, develop, and implement learning programs for our team of Product Experts. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Support teams.

Customer Support Representative - Part Time & Remote

Greater Boston Area
6 days ago
+19
To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Bilingual Customer Support Specialist

Somerville
5 days ago
+16
If you love building relationships and redefining the customer experience, we want you to join us as our Bilingual Customer Support Specialist. You will resolve technical issues with their 3D printers, investigate machine errors, evaluate printer logs, and teach your technical knowledge to empower our distribution and reseller network.

Manager, Customer Support

Greater Boston Area
6 days ago
+43
Product Support is a key part of the strong services reputation Ellevation has in the industry. This team directly supports all Ellevation users through assistance on tickets and via phone, video and screen-share calls. In every interaction, they strive to build users' confidence in our platform and implement long-term solutions that set partners up for success. Our support team continues to expand their responsibility and may grow to include data processing and troubleshooting, as well as configuration support throughout onboarding. Averaging over 95% partner satisfaction, our team is strong, fast-paced, and eager to grow with Ellevation as we continue to partner with additional school districts across the country.

Director, Customer Support

Greater Boston Area
6 days ago
+43
Mission: In this role, you will lead the department responsible for the teams onboarding and ensuring the long term success of our Ellevation partners. You will be responsible for leading the department through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for providing the overarching vision and thought partnership for teams to ensure that they are set up for success, have access to the structures necessary to develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Customer Support Specialist

Somerville
1 week ago
+16
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. User satisfaction lies at the heart of Formlabs’ success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. We’re looking for: Expert teachers to help our customers learn the ropes of 3D

Senior Customer Support Specialist

Watertown
1 week ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Customer Support Manager Salary ranges

The two most common Customer Support Manager salary ranges in Boston are $40k - $50k and $60k - $70k.

Average Customer Support Manager Salary by Company Size

People with the job title Customer Support Manager make the most at companies with 51-200 employees, earning $98,000 on average.

Customer Support Manager Salary by gender

Customer Support Manager Salary by Years of Experience

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,275
Min: $36K
Max: $110K
Office Manager $54,145
Min: $37K
Max: $87K
Sales Operations Analyst $60,219
Min: $45K
Max: $79K
Technical Support $63,059
Min: $40K
Max: $109K
Operations Associate $64,091
Min: $39K
Max: $135K
Customer Support Manager $67,727
Min: $42K
Max: $149K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $72,937
Min: $43K
Max: $114K
Client Success Manager $75,564
Min: $43K
Max: $130K
Marketing Operations Manager $86,857
Min: $48K
Max: $150K
Operations Manager $88,978
Min: $39K
Max: $150K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Business Intelligence Analyst $91,731
Min: $61K
Max: $140K
Sales Operations Manager $102,000
Min: $76K
Max: $160K
Director of Operations $134,979
Min: $48K
Max: $200K
Director of Customer Success $141,046
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $161,889
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,893
Min: $95K
Max: $340K

Recent Customer Support Manager salaries in Boston

$149,000
Yearly Salary
A Director Customer Success reported a yearly salary of $149,000 with +$15,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Boston
$70,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
201-500 Employees
Boston
1-5 Reports
$65,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $65,000
3-5 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
$95,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $95,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
51-200 Employees
Boston
$56,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $56,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
500+ Employees
Boston
$50,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $50,000
51-200 Employees
Boston
$48,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $48,000
500+ Employees
Boston
$67,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $67,000
500+ Employees
Boston
$60,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $60,000
500+ Employees
Boston
$43,000
Yearly Salary
A Customer Support Manager reported a yearly salary of $43,000
500+ Employees
Boston
Salaries//Operations//Customer Support Manager