2019 Client Success Manager Salary Boston | Built In Boston
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Business Development Representative
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Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
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Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
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Copywriter
CPO (Chief Product Officer)
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Customer Support Manager
Customer Support Rep
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Director of Analytics
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Boston
Boston

Client Success Manager salary in Boston

Average Base Salary in Boston

$73,931
$9,760
Additional Cash Compensation
$83,691
Total Compensation
Median: $74K
Min: $45K
Max: $130K

How Much Does a Client Success Manager Make in Boston?

The average salary for a Client Success Manager in Boston is $73,931. The average additional cash compensation for a Client Success Manager in Boston is $9,760. The average total compensation for a Client Success Manager in Boston is $83,691. Client Success Manager salaries are based on responses gathered by Built In Boston from anonymous Client Success Manager employees in Boston.

Boston by the numbers

1,587
Total number of Tech companies in Boston
39,907
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Client Success Manager jobs in Boston
46

Customer Success Representative

Greater Boston Area
17 hours ago
+24
The Customer Success Representative will be responsible for renewals, adoption, and expansion related activities for a high volume of a transactional group of customers and partners. Their focus will be on responding to customer inquiries while working proactively to identify customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Customer Success Manager

Greater Boston Area
5 days ago
+20
 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Enterprise Customer Success Manager

Greater Boston Area
6 days ago
Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star. Agility/Rigor: “Give me what I need to get moving” is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn. Scrappiness: You are energized by rolling up your sleeves and making things happen. Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you don’t just roll with it, you run with it. Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change. Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action. Technical capabilities: You’re thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM).

Strategic Customer Success Manager

Greater Boston Area
6 days ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Customer Success Manager

Greater Boston Area
6 days ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Director Customer Success Management

Greater Boston Area
6 days ago
+24
The ideal candidate has extensive experience in working with large customers (F500) in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team. If you are someone who is excited to lead strategy as well as roll up your sleeves and contribute to the team’s goals and evolution, then this may be the role for you!

Bilingual Customer Success Associate

Greater Boston Area
1 week ago
+26
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Flywire customers receive unparalleled individualized attention and service. Customer Success roles

Customer Success Partner Specialist

Greater Boston Area
1 week ago
+41
The Customer Success Partner Specialist will work alongside the account managers, marketing, and support teams as an additional resource to help existing CarGurus dealer clients see their greatest results from our partnership. The ideal candidate will be able to identify opportunities for engagement; be flexible and dynamic on how to best support clients; and have a passion for helping clients learn the tools and techniques to help deliver even better value from their CarGurus relationship. 

Manager of Customer Success

Greater Boston Area
1 week ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Customer Success Manager

Greater Boston Area
1 week ago
+42
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Customer Success Engineer

Greater Boston Area
1 week ago
+42
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Senior Customer Success Manager

Greater Boston Area
1 week ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals. 

Client Success Manager Salary ranges

The most common Client Success Manager salary in Boston is between $70k - $80k.

Average Client Success Manager Salary by Company Size

People with the job title Client Success Manager make the most at companies with 11-50 employees, earning $77,500 on average.

Client Success Manager Salary by gender

The average Client Success Manager salary for women is $74,500 and the average Client Success Manager salary for men is $68,833.

Client Success Manager Salary by Years of Experience

The average salary for a Client Success Manager with 7+ years of experience is $79,500.

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,875
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Business Analyst $73,020
Min: $43K
Max: $114K
Client Success Manager $73,931
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $89,779
Min: $39K
Max: $148K
Senior Business Analyst $91,847
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,184
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Boston Companies with the Highest Operations Salaries

+26
Software
+9
Sales, Travel
Artificial Intelligence, Machine Learning
+40
Fintech, Software

Skills that affect Client Success Manager salaries in Boston

1
Customer Support
8% have this skill
2
Account Management Ops
7% have this skill
3
Team Training & Development
4% have this skill
4
Business Operations
4% have this skill
5
Operations Management
4% have this skill
6
Sales Operations
2% have this skill

Recent Client Success Manager salaries in Boston

$73,000
Yearly Salary
A Client Success Manager reported a yearly salary of $73,000
5-7 Years of Experience
Female
51-200 Employees
Boston
$70,000
Yearly Salary
A Client Success Manager reported a yearly salary of $70,000
3-5 Years of Experience
Female
500+ Employees
Boston
$46,000
Yearly Salary
A Campaign Manager reported a yearly salary of $46,000 with +$2,000 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Boston
$110,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $110,000 with +$11,000 in additional cash compensation
5-7 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$105,000
Yearly Salary
A Technical Account Manager / Solutions Architect reported a yearly salary of $105,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Female
51-200 Employees
Boston
1-5 Reports
$79,500
Yearly Salary
A Account Manager reported a yearly salary of $79,500 with +$4,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Boston
$65,000
Yearly Salary
A Client Success Manager reported a yearly salary of $65,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Boston
$100,000
Yearly Salary
A Team Lead of Customer Success reported a yearly salary of $100,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
$55,000
Yearly Salary
A Program Manager reported a yearly salary of $55,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$45,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $45,000 with +$15,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
Salaries//Operations//Client Success Manager
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