2019 Client Success Manager Salary Boston | Built In Boston
Operations
Content
Data + Analytics
Design + UX
Dev + Engineer
Finance
HR
Marketing
Operations
Product
Project Mgmt
Sales
Client Success Manager
Account Executive
Account Manager
Accountant
Analytics Manager
Android Developer
Art Director
Automation Engineer
Brand Manager
Budget Analyst
Business Analyst
Business Development Manager
Business Development Representative
Business Intelligence Analyst
Business Intelligence Developer
Business Intelligence Manager
CCO (Chief Creative Officer)
CFO (Chief Financial Officer)
CIO (Chief Information Officer)
Client Success Manager
CMO (Chief Marketing Officer)
Community Manager
Content Manager
Content Marketing Manager
Content Strategist
Controller
COO (Chief Operating Officer)
Copywriter
CPO (Chief Product Officer)
Creative Director
CRO (Chief Revenue Officer)
CTO (Chief Technology Officer)
Customer Support Manager
Customer Support Rep
Data Analyst
Data Architect
Data Engineer
Data Scientist
Design Director
Desktop Support
DevOps Engineer
Digital Marketing Manager
Director of Analytics
Director of Customer Success
Director of Marketing
Director of Operations
Director of Product Management
Director of Software Engineering
Editor
Email Marketing Manager
Engineering Manager
Event Planner
Finance Director
Financial Analyst
Front End Developer
HR Coordinator
HR Director
HR Manager
HR Specialist
Implementation Manager
Implementation Specialist
Inside Sales Manager
Inside Sales Representative
iOS Developer
Marketing Associate
Marketing Coordinator
Marketing Manager
Marketing Operations Manager
Office Manager
Operations Associate
Operations Manager
Principal Software Engineer
Product Analyst
Product Designer
Product Manager
Product Marketing Manager
Product Owner
Project Coordinator
Project Manager
Public Relations Manager
Public Relations Specialist
QA Analyst
QA Engineer
QA Manager
Recruiter
Sales Development Representative
Sales Director
Sales Engineer
Sales Manager
Sales Operations Analyst
Sales Operations Manager
Salesforce Developer
Scrum Master
Security Engineer
Senior Accountant
Senior Business Analyst
Senior Data Analyst
Senior Data Scientist
Senior Financial Analyst
Senior Marketing Manager
Senior Product Manager
Senior Product Marketing Manager
Senior Project Manager
Senior Recruiter
Senior Software Engineer
Senior Technical Writer
Senior UI Designer
Senior UX Designer
SEO Manager
SEO Specialist
Social Media Manager
Software Engineer
Software Test Engineer
Technical Project Manager
Technical Recruiter
Technical Support
Technical Writer
UI Designer
UX Designer
Vice President of Care
Vice President of Engineering
Vice President of Finance
Vice President of Human Resources
Vice President of Marketing
Vice President of Operations
Vice President of Product
Vice President of Sales
Visual Designer
Boston
Boston

Client Success Manager salary in Boston

Average Base Salary in Boston

$72,159
$12,156
Additional Cash Compensation
$84,315
Total Compensation
Median: $72K
Min: $45K
Max: $130K

How Much Does a Client Success Manager Make in Boston?

The average salary for a Client Success Manager in Boston is $72,159. The average additional cash compensation for a Client Success Manager in Boston is $12,156. The average total compensation for a Client Success Manager in Boston is $84,315. Client Success Manager salaries are based on responses gathered by Built In Boston from anonymous Client Success Manager employees in Boston.

Boston by the numbers

1,522
Total number of Tech companies in Boston
34,248
Total number of tech users on Built In Boston
ALL INFO IS 100% ANONYMOUS & PRIVATE

Boston Companies with the Highest Operations Salaries

+23
Information Technology, Internet of Things
+26
Software
Artificial Intelligence, Machine Learning
+26
Fintech, Payments

Client Success Manager Salary ranges

The most common Client Success Manager salary in Boston is between $60k - $70k.

Average Client Success Manager Salary by Company Size

People with the job title Client Success Manager make the most at companies with 500+ employees, earning $76,350 on average.

Client Success Manager Salary by gender

The average Client Success Manager salary for women is $70,667 and the average Client Success Manager salary for men is $59,167.

Client Success Manager Salary by Years of Experience

Average Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Office Manager $51,238
Min: $37K
Max: $87K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $56,111
Min: $39K
Max: $73K
Technical Support $59,071
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $69,400
Min: $48K
Max: $85K
Client Success Manager $72,159
Min: $45K
Max: $130K
Business Analyst $73,488
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $133,412
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Client Success Manager jobs in Boston
35

VP of Client Success

Greater Boston Area
4 days ago
+23
Now, we are looking for the right VP of Client Success to set the long-term vision for CS at Panorama and grow Panorama’s CS organization to the next level. We currently have a CS team of 35 people, across Account Management, Services, Support, and Teaching and Learning. The VP of Client Success sits on Panorama’s Leadership Team and reports to the CEO.

Manager of Customer Success

Greater Boston Area
1 day ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Bilingual Customer Success Associate

Greater Boston Area
2 days ago
+26
Handle customers' questions and concerns by phone, chat, and email with speed and professionalism. Provide efficient and personalized solutions to Flywire users. Conduct daily follow-up with previously unresolved customer requests. Find ways to make our services more convenient for customers. Be a brand ambassador and make a positive first impression to all customers. Help us define and implement top notch customer service policies. Inspired to take initiative in new projects. Solve complex problems with different software tools. Have fun while working hard with a goal-oriented team.

Program Director, Customer Success

Greater Boston Area
1 week ago
+13
Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers. Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap. Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success. Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.

Customer Success Manager

Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

Customer Success Manager

Greater Boston Area
1 week ago
+20
 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Enterprise Customer Success Manager

Greater Boston Area
1 week ago
Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star. Agility/Rigor: “Give me what I need to get moving” is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn. Scrappiness: You are energized by rolling up your sleeves and making things happen. Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you don’t just roll with it, you run with it. Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change. Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action. Technical capabilities: You’re thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM).

Director of Client Success, Districts and Schools

Greater Boston Area
2 days ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Director of Client Success, Large Districts

Greater Boston Area
2 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Enterprise Customer Success Manager- Boston

Greater Boston Area
1 week ago
Smartsheet is looking for a proven Enterprise Customer Success Manager based in our new Boston office to manage a small number of large existing customers in the Boston Market. In this role you will help drive: customer satisfaction, successful product use, retention, and account growth.   For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should

Director, Enterprise Customer Success Management

Greater Boston Area
1 week ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Client Success, Panel Operations

Greater Boston Area
1 week ago
+21
Our “panel” is the set of people who have our attention-monitoring equipment installed in their home, and the Panelist Success Specialist will ensure all panelists are provided with a friendly, consistent, and best-in-class experience as participants in the TVision Viewership Study. Working in conjunction with the rest of the Panel Ops team, this role will: manage compliance, conduct troubleshooting and effectively resolve support tickets and inquiries through multiple channels including email, incoming and outgoing telephone calls, and ticket platforms.

Skills that affect Client Success Manager salaries in Boston

1
Customer Support
8% have this skill
2
Account Management Ops
7% have this skill
3
Team Training & Development
6% have this skill
4
Business Operations
5% have this skill
5
Operations Management
3% have this skill
6
Customer Relationship Management
2% have this skill

Recent Client Success Manager salaries in Boston

$100,000
Yearly Salary
A Team Lead of Customer Success reported a yearly salary of $100,000 with +$1,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
$55,000
Yearly Salary
A Program Manager reported a yearly salary of $55,000 with +$10,000 in additional cash compensation
1-3 Years of Experience
Male
11-50 Employees
Boston
1-5 Reports
$45,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $45,000 with +$15,000 in additional cash compensation
1-3 Years of Experience
Female
11-50 Employees
Boston
1-5 Reports
$65,000
Yearly Salary
A Senior Client Services Manager reported a yearly salary of $65,000
5-7 Years of Experience
Female
51-200 Employees
Boston
$65,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $65,000 with +$1,500 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
Boston
$57,500
Yearly Salary
A Client Success Manager reported a yearly salary of $57,500 with +$17,400 in additional cash compensation
1-3 Years of Experience
Male
500+ Employees
Boston
$70,000
Yearly Salary
A Client Success Manager reported a yearly salary of $70,000 with +$10,000 in additional cash compensation
3-5 Years of Experience
Female
51-200 Employees
Boston
$72,000
Yearly Salary
A Client Success Manager reported a yearly salary of $72,000 with +$35,000 in additional cash compensation
3-5 Years of Experience
Female
500+ Employees
Boston
$95,000
Yearly Salary
A Customer Success Manager reported a yearly salary of $95,000 with +$19,500 in additional cash compensation
5-7 Years of Experience
Prefer not to say
500+ Employees
Boston
$72,000
Yearly Salary
A Client Success Manager reported a yearly salary of $72,000
3-5 Years of Experience
Female
201-500 Employees
Boston
Salaries//Operations//Client Success Manager
Live your purpose. Work your passion.