Director of Customer Success
Greater Boston Area
4 weeks ago
OpenCounter is seeking a Director of Customer Success to build a new department in the company as we expand from 50 to 500 government clients over the next several years.
As the first member of the Customer Success team, the Director of Customer Success will help define what success means to our clients, and develop strategies to expand and deepen customer engagement, and reduce churn.
This includes proactively engaging with customers to educate them on how to best get value from OpenCounter products and services, ensuring customer issues are escalated and resolved appropriately, and recommending additional products or tiers of service that will provide maximum value to our customers.