Kids + Family Jobs Boston

4

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
1 day ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Customer Success Lead

CozyKin
Greater Boston Area
3 days ago
+22
-Measure satisfaction of families through regular care ratings checks. -Identify areas for improvement that systematically improve family experience. -Proactively implement systems & processes to improve experience. -Collect care ratings to gather direct feedback from families about their ongoing care. -Use insight from care ratings and other feedback to continually improve quality of care and family on boarding. -Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups. -Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays. -Coordinate with other teams to drive outreach through community events.

Performance Marketing Lead

CozyKin
Greater Boston Area
1 week ago
+22
Create, execute, manage, report and analyze multiple client and internal SEM, video, social and display campaigns. Manage implementation of campaigns - including tag creation, trafficking, creative testing/troubleshooting, and reporting. Set up campaign strategies such as targeting, bidding, platforms, and provide hands on management and optimizations to exceed goal expectations. Generate and distribute weekly, monthly, and quarterly campaign performance reports with channel level KPI targets, to the leadership team as well as provide strategic analysis and optimization recommendations. Provide integrated analytical solutions to improve decision-making on various channels such as programmatic display, video, mobile, SEM and social. Gather feedback from families, nannies, etc. to inform creative optimizations. Work alongside our Brand Manager to develop and test new creative concepts designed to increase the engagement and efficiency of our marketing. Create acquisition strategies designed to acquire new consumers of our core product (i.e., nanny share childcare services), as well as emerging products (i.e., babysitting/care on demand). Partner with our engineering/product and Brand Manager to improve our landing page experiences, making it easier for consumers to find the services and information they are looking for.

Software Engineer

CozyKin
Greater Boston Area
2 weeks ago
+22
- Be an early leader of the engineering team. - Collaborate with the product team to establish scope, priority, and schedule of product deliverables. - Help to define the vision of the engineering organization and drive developer productivity. - Work on general architecture, API development, frontend, and backend applications.

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