Edtech Jobs Boston

33

VP of Customer Success

BoardOnTrack
Greater Boston Area
48 minutes ago
This is a revenue-focused position. You will develop and drive all aspects of Customer Success including support, account management, increasing product usage, and ensure low churn/high renewal rate. You will partner with other members of the leadership team to ensure profitability. Your team will be directly responsible for customer renewals.

Customer Success Manager

BoardOnTrack
Greater Boston Area
48 minutes ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Partner Development Associate

Ellevation Education
Greater Boston Area
19 hours ago
+27
We're looking for an energetic and resilient Partner Development Associate with a lead generation background and passion for improving education. This individual will play a critical role in the Ellevation sales process, responsible for identifying, nurturing, and delivering high-quality sales opportunities to our Sales Team. The Partner Development Associate will focus on one primary objective – outbound prospecting and lead generation activities with school district leaders that generate a high-volume of qualified online demo meetings to be handed-off to our Partner Development Managers.

Account Executive

edX
Greater Boston Area
1 day ago
+15
The edX sales team continues to grow and we are looking for another self-motivated Account Executive to join our team. If you're looking for a sales position that is a little different than the others...this is it! Leverage your brain power while you sell into Fortune 2000 companies that are looking for quality alternatives to educating their workforce. This is a multi-billion dollar industry that is ripe for disruption and edX has the ideal product. Time to apply your consultative selling skills to a market hungry for an improvement in continuing education and employee reskilling.

Account Manager

Ellevation Education
Greater Boston Area
1 day ago
+27
Ellevation is looking for an Account Manager to spearhead year-to-year K-12 district renewals and expansions, focusing primarily on Ellevation’s best-in-class Instructional Strategies product to support classroom instruction for ELs. As an Account Manager, you will play a key role on our Sales Team responsible for helping Ellevation partner districts broaden district adoption in order to achieve company revenue targets. You will also play a key role in identifying regional trends, collecting feedback from partners, and collaborating with our Product and Engineering teams to inform product development. And most importantly, you will help thousands of educators take advantage of a software solution that helps English Language Learners achieve their highest aspirations.

Senior Software Engineer

Panorama Education
Greater Boston Area
2 days ago
+23
Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to education’s toughest problems. Sure, we have strong technical chops, but we make sure to constantly challenge ourselves and grow. From lunchtime guest talks and...

Director of Client Success, Districts and Schools

Panorama Education
Greater Boston Area
2 days ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Director of Client Success, Large Districts

Panorama Education
Greater Boston Area
2 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Full-Stack Engineer

Panorama Education
Greater Boston Area
2 days ago
+23
Our engineers are changing history way beyond git rebase -i. The engineering team is involved in every step of the product cycle, working closely with many other teams (and our users!) to brainstorm and build solutions to education’s toughest problems. Sure, we have strong technical chops, but we make sure to constantly challenge ourselves and grow. From lunchtime guest talks and...

Senior Product Manager

Panorama Education
Greater Boston Area
2 days ago
+23
Work side by side with engineering and design peers in a team to prioritize, plan, and deliver value to our users. Bring your knowledge and past experiences in high-performing teams to bear in supporting the growth of our product team norms and practices as we scale. Talk with teachers, principals, and district leaders on a regular basis to learn about the challenges...

Software Engineer - Business

edX
Greater Boston Area
2 days ago
+15
EdX is looking for a Software Engineer for our “edX for Business” team here in Cambridge. The Business Engineering team supports organizations that need to provide high-quality education to their workforces at scale. We're looking for a strong engineer to help guide the team as well as implement and propose new features. Your work will be used in production by millions of learners from all over the world.

Product Support Manager

Panorama Education
Greater Boston Area
2 days ago
+23
We are seeking a Product Support Manager to help provide world-class technical support and guidance to the thousands of users who are on our platform every day. Our users are educators, families and students; sensitivity to their questions and technical capabilities is a must. We also preserve confidentiality with ironclad integrity. No detail or question is too small.

Data Analyst

edX
Greater Boston Area
3 days ago
+15
Provide analytical decision support across all departments and for end customers. Identify, implement, and drive adoption of analytics-based solutions to business problems. Develop, document, automate, and monitor metrics and reports, ensuring accuracy and alignment with desired objectives. Innovate new ways analysis of data can be used to support the organization and its mission.

Engineering Lead

Ellevation Education
Greater Boston Area
3 days ago
+27
Be closely engaged with the team product manager to define, clarify, and evangelize the “how” and “why” product strategy that is in service of achieving your team’s objectives; Lead your diverse, cross-functional team to ship numerous enhancements, new features, and improvements to production several times a week to elicit feedback from customers and measure successes; Enable your agile team to regularly show off new work to the rest of the company, to wild applause, at our weekly “Demo Friday” celebration; Spend 75% of your time focused on hands-to-keyboard coding across the stack using various technologies. We use tools such as Elasticsearch, C#, .NET Core, SQL, Aurelia, AWS, Couchbase, Docker, OctopusDeploy, and Python. Investigate and solve at least one tricky application performance problem; Collaborate (in a whiteboard session or via pair or mob programming) with your peers to solve, sequence, and break down several complex engineering challenges; Add value to our shared libraries, infrastructure, and patterns though code and design reviews, building in quality from the start; Learn at least one new technology from the team, and likewise propose a new pattern, practice or tool at our recurring “Tech Tuesday” sessions; Provide technical coaching and mentorship for engineers who are committed to continuous improvement.

Site Reliability Engineer

edX
Greater Boston Area
3 days ago
+15
DevOps Engineers at edX help develop and maintain the infrastructure in AWS for all services and systems required to run the edX website. We're seeking engineers with programming skills and a systems administration background. The DevOps team primarily focuses on the provisioning, configuration, deployment, and monitoring of services at edX. If you have a passion for automation, configuration as code, metric-based decision making and continuous improvement then we want to hear from you.

Data Engineering Team Lead

edX
Greater Boston Area
3 days ago
+15
The Data Engineering Team Lead is responsible for leading the edX data engineering vision and practice. Empowered to shape edX’s data engineering strategy, you will be leading our data engineering team to architect and build out data pipelines and analytics infrastructure. You will collaborate closely with our data science and analytics team to prototype and deploy data-driven solutions to business problems. You will be doing a combination of leadership and hands on work. This is a critical role for edX and the person hired will have a major impact on our success.

VP of Client Success

Panorama Education
Greater Boston Area
4 days ago
+23
Now, we are looking for the right VP of Client Success to set the long-term vision for CS at Panorama and grow Panorama’s CS organization to the next level. We currently have a CS team of 35 people, across Account Management, Services, Support, and Teaching and Learning. The VP of Client Success sits on Panorama’s Leadership Team and reports to the CEO.

Account Representative

edX
Greater Boston Area
1 week ago
+15
The edX sales team is growing and we’re looking for a self-motivated Account Representative to join our team. If you are looking for a sales position that is different than the others...this is it! Leverage your brain power while you sell into Fortune 2000 companies that are looking for quality alternatives to educating their workforce. This is a multi-billion dollar industry that is ripe for disruption and edX has the ideal product. Time to apply your consultative selling skills to a market hungry for an improvement in continuing education and employee reskilling.

Full Stack Software Engineer

Ellevation Education
Greater Boston Area
1 week ago
+27
As a Full Stack Engineer at Ellevation, you play a key role in building dynamic web applications and services, help implement complex data and API integrations, and drive the conception-to-design-to-implementation product development process. You help define our software architecture principles and standards through direct coding activities. Your ideas translate our product...

Product Manager

Thought Industries
Greater Boston Area
1 week ago
We’re looking for a Product Manager to help us build out our SaaS Learning Business Platform. Your day to day would consist of working to gather requirements and create complete project plans for new functionality and enhancements to our learning platform. This involves creative problem solving and working closely with stakeholders to shape ideas into a narrative that a developer can follow. 

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