SFDC Admin & Sales Ops Analyst
Greater Boston Area
2 days ago
Administrate the internal Salesforce.com (SFDC) instance for sales and marketing.
Provide routine support and user maintenance for SFDC along with working with support on end user issues.
Manage and administrate sales systems including but not limited to: DiscoverOrg, HubSpot, InsightSquared, Zendesk.
Drive best practices in adhering to data quality within our systems.
Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases.
Assist in additional reporting and analytic projects.
Design, configure and test any administration of SFDC including but not limited to: new packages, custom objects, workflow rules, custom fields, and validation rules.
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
Oversee Lead Generation by assigning new inbound leads, processing them, manage follow-up and analyze metrics around response time and time to close.
Coordinate with Marketing to manage assets, campaign calendars, lead ranging (marketing qualified leads).
Manage salesforce activity by running ad hoc reports, monitoring pipeline flow and maintaining data integrity and consistency.