Operations Manager Jobs in Boston

40

Associate Director, Proposal Management

Humana Studio_h
Greater Boston Area
15 hours ago
+47
The Associate Director, Proposal Management provides strategic direction for the capture, content development and creation to successfully respond to state RFA/RFI/RFPs.  They will manage the development process of complex Medicaid proposals from beginning to submission. Responsible to ensure our customer’s perspective is reflected through Humana’s strategic vision and capabilities to deliver a compelling and successful response.  Manages and provides development, compilation, editing, and submission of compliant, member focused, and technically accurate Medicaid proposals. Ensures 100% compliance with proposal requirements; 100% of proposals must be submitted by state provided deadline. Establishes and maintains a compliant work plan, a proposal schedule, all other proposal documentation, and provides overall RFP analysis. Supports RFA/RFI/RFP response projects, while contributing to procurement opportunities and development of strategies and content that enhance response quality.

Manager, Telecomm/Voice Engineering-Avaya(remote virtual home office eligible)

Director, Contact Center Infrastructure Operations

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Services Operations Coordinator

Bullhorn
Greater Boston Area
18 hours ago
+54
A Services Operations Coordinator will help create, roll out and monitor the processes and procedures for the Professional Services organisation.  You will act as a resource to uphold quality and increase productivity within the PS organization, while also providing administrative and analytical support to the existing Operations Team. 

Vice President, Business Systems

Dynatrace
Waltham
1 day ago
+28
We are seeking an accomplished Leader with an extensive background managing Business Systems in the software industry, utilizing a cloud-only approach. The Vice President, Business Systems is responsible for building strong business relationships across global functions to drive an integrated strategic roadmap, and to lead the delivery of Business Systems’ services across the organization. This includes, management of the Business Systems strategy, architecture, development, governance, and program management; including, management of a growing team with maturing processes. The Vice President must have broad experience and knowledge of all aspects of SaaS business functions and processes; and have a strong record of successful collaboration and service delivery. The successful candidate will have the ability to work well in a fast-paced growth-oriented environment, have a demonstrated ability to drive meaningful change cross-functionally, have influencing skills, executive presence, expertise in portfolio management, and firm understanding of all IT compliance controls.

Director of Core Platform

ezCater
Greater Boston Area
1 day ago
+39
We’re looking for a passionate leader that is ready to tackle complex, foundational engineering problems. As the Director of Core Platform, you will have the unique ability to collaborate with senior engineering leadership across the organization to craft and implement the vision for Platform Engineering that will set the stage for the company’s technical maturation. Not only will you have the autonomy to shape your department but you will be provided the support required to serve the changing needs of our dynamic business.

Manager, Customer Success

VMware Carbon Black
Waltham
3 days ago
+59
We are looking for an innovative, driven and inspiring Customer Success leader that can help to build and drive our Customer Success organization. As the Manager of Customer Success of our Enterprise team, you will lead, manage, and develop a team of Senior Customer Success Managers (Enterprise Customers) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are maximizing the VMWare Carbon Black security products for their need, tracking successes and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization while we strive to meet our growth goals for customer renewals and expansion.

Strategic & Technical Operations Manager

Acquia
Greater Boston Area
4 days ago
+20
We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

Vice President, Security

VP of Operations

Gravyty
Newton
4 days ago
Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a dynamic, energetic, and safe company. The measurement and effectiveness of all processes internal and external.  Spearhead the development, communication, and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization. Foster a success-oriented, accountable environment within the company.

Senior Director Enablement CS

Toast
Greater Boston Area
5 days ago
+50
This role will be responsible for implementing enablement programs across the Toast Customer Success teams with a goal of driving higher productivity and consistency across the organization. This will include leading the teams focused on Customer Success employee onboarding and on-going training for individual contributors and managers at all levels, as well as partnering with Toast’s Leadership and Development teams - who focus on general employee onboarding - to ensure proper comprehensive onboarding. The person in this role will help define the CS Enablement vision, and lead and manage a team that will execute on that vision. This is a high impact, high visibility role that will have direct impact on Toast’s largest team – Customer Success.

Regional Manager, Inside Customer (Restaurant) Success

Regional Director, Services - Central

Director of Procurement

Director of Business Operations

Travel Manager

Senior Manager, Strategic Operations

Loan Operations Manager - Toast Capital

Director of Business Systems

Director, Enterprise Systems Architect

Chief of Staff Supporting CBO/CFO

Business Operations Team Lead

Load 8 more jobs12 jobs at Toast

Security Risk and Compliance Manager

Klaviyo
Greater Boston Area
5 days ago
+44
• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

Manager, Customer Success (Boston)

Manager of Customer Operations

Field Event Manager

Director of Security Operations

Load 1 more jobs5 jobs at Klaviyo

Principal Customer Success Manager

Nuance
Greater Boston Area
5 days ago
+46
We are seeking an innovative Customer Success Professional. In this role, as a part of the Enterprise Customer Success team you will work with Nuance Top Tier Enterprise customers to ensure that they are successful and delighted by Nuance’s Enterprise solutions. It is your responsibility to monitor key metrics to ensure that Nuance solutions are meeting customer specific business needs and expectations from the initial stages through the full customer lifecycle while maintaining high customer satisfaction and ensuring revenue achievement for your assigned accounts. You will work with your accounts to continually drive adoption, as well as act as the voice of your customers internally at Nuance. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted advisor and partner, so companies stay and grow with Nuance. You can manage numerous customers at various stages of the customer lifecycle with ease. You also love understanding our omni-channel solutions and then working with customers on adopting and identifying new sales opportunities

Business Operations Manager

Cricket Health
Cambridge
5 days ago
We are seeking a passionate, strategic, and analytical Business Operations Manager to join our team in Cambridge, MA. You will be responsible for strategic initiatives across all of Cricket Health, with a focus on product and operations. The ideal candidate will have strong communication and analytical skills, will feel comfortable working cross-functionally and approaching problems in a data-driven and strategic way. This role will report to our Business Operations Lead.

Director of IT

CircleCI
Greater Boston Area
6 days ago
As Director of Information Technology your main goal is to enable our global organization through the effective use of Information Technology. You will be responsible for defining CircleCI’s technology strategy, and a vision for how that should unfold over the upcoming 3-5 year horizon. You will build and lead the IT team, and shape our systems architecture and technology choices. You will define and communicate key IT policies and procedures, and set clear expectations that our employees and departments can understand and be accountable to uphold. You will collaborate with other teams to choose a rational roster of systems, tools, and integrations that maximize our efficiency as an organization, and the employee experience. The Director of IT will report directly to the VP of Customer Engineering. 

Head of Grain Quality

Indigo
Greater Boston Area
1 week ago
+21
Work with Commercial leadership so that Indigo becomes the gold-standard of agriculture quality testing. Execute with excellence against program plan on the launch of grain quality offerings by grower and buyer segment. Develop and refine the roadmap for grower and buyer offerings, including value propositions for each to launch a test and deliver. Understand the currently contemplated models, impact on P&L and be able to set financial targets beyond revenue. Manage operations to ensure on-time product offering delivery by launching testing programs for each crop and geography and execution of grain testing. Develop, hire and manage team performance. Create strong relationships and maintain strong integration with customer teams.

Director, Carbon Strategy

Head of Internal Sustainability

Manager, Global Education Services

Transmit Security
Greater Boston Area
1 week ago
+27
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Head of Strategic Risk

MassMutual
Greater Boston Area
1 week ago
+39
MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include creating and evolving a framework for managing strategic, competitive, talent, sustainability and other risks as they emerge. The ideal candidate will employ models to create financial analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and influence the lines of business to implement strategies to mitigate them.

Senior Manager, Travel

Dynatrace
Waltham
1 week ago
+28
Reporting to the VP of Finance, the Senior Manager of Travel will assume the responsibilities of organizing and building out a global travel program. They will support the VP in driving the needs of our employee travel needs. This candidate will work cross functionally to understand near and long-term demands and needs to improve the consistency and quality of our travel experiences and governance with our global travel program.

Senior Business Operations Manager

Markforged
Watertown
1 week ago
+34
The Senior Business Operations Manager will focus on helping Markforged continue to scale - managing a team which oversees elements of company bookings, forecasting, sales analysis, order entry and operational planning. You will work with directors, executives and cross-functional leadership to analyze historical trends and forecast future productivity; solve problems; innovate better processes; and provide control to a continuously evolving sales process.

SVP Corporate Development

Everbridge
Greater Boston Area
1 week ago
+42
We are looking for a strategic executive to lead our active Corporate Development program in a dynamic, high growth marketplace. The SVP of Corporate Development will be responsible for developing and executing a strategy to develop opportunities that expand our suite of solutions as well as market reach. In this role you will need to be a visionary, planning for the future growth and scale balanced with a understanding of who new opportunities impact our P&L. The SVP of Corporate Development will lead our transaction team and be responsible for all active deal related activity from negotiations through valuation, diligence and integration. In this leadership position you will be expected to work closely with all of the relevant functions as well as our entire executive team to ensure smooth and timely execution of our M&A objectives as well as successful integration and realization of the overall benefits.

Marketing Operations Specialist

Head of Business Technology

Drift
Greater Boston Area
1 week ago
+35
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
1 week ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

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