Operations Manager Jobs in Boston

35

Dental Customer Success Manager

Formlabs
Somerville
37 minutes ago
+16
Collaborate with 100-200 major Dental Labs and Orthodontic Labs across the US. Partner with our sales and services teams to provide a streamlined customer experience end-to-end. Partner with our marketing, product and business development teams to bring the voice of the customer into decision making across the organization. Focus on driving improved customer health across your account base. Initiate and complete the customer onboarding process for new customers. Grow your accounts by refining workflows and introducing new Formlabs products.

Customer Success Manager

Logistics Coordinator

Startup Founder

Director of Strategic Initiatives

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Vice President, R&D

Intralinks
Waltham
38 minutes ago
+39
Be accountable for one or more line-of-business product development initiatives spanning multiple Scrum teams. Put all your energy into developing motivated, self-organizing teams that will lean on you for help but as much as possible learn to solve their own problems. Be an active proponent of continuous improvement, leading to better iterative outcomes, increased value delivery, and getting working software into production so that the Product Owner’s business hypotheses can be proved. Help the teams and the Product Owner wrestle with the iron triangle of cost, quality, and time-to-market. Collaborate cross functionally with other Product Development constituents (architecture, product management, product design) and stakeholder constituents (product marketing, services & support, sales) to help arm the teams with holistic views on what success looks like. Dedicate yourself to Intralinks’ aggressive talent recruiting mandate, assessing talent, selling them on the opportunity at Intralinks, and onboarding them as productive contributors—in the US, Romania, and India. Coach your direct reports on what it means to be a manager and leader in an agile organization where trust in self-organizing teams nurtures a culture of learning, improvement, and focus on value (outcomes vs. output). Effectively communicate progress (or lack of progress) to executive leadership, knowing when and how to ask for help.

Director of Inbound Customer Advocacy

LogicManager
Greater Boston Area
44 minutes ago
+17
LogicManager is looking for a high-performing Director of Inbound Customer Advocacy who is excited to expand our SaaS new revenue generation efforts as we rapidly expand our operations. With zero cold calling and purely inbound marketing, we have accelerated our revenue growth from 40% to 70% over the last five years. This role presents a major career growth opportunity to scale our uniquely successful inbound marketing strategy. The Director of Inbound Customer Advocacy will report directly to our CEO and manage the Inbound Customer Advocate Managers and Inbound Customer Advocate Representatives. This person will be managing, coaching, and growing our innovative customer advocates teams to scale our closing cycle. The ideal candidate has led inside sales teams, been a sales manager or a director who is overseen a team and is looking to grow in their career.

Manager, Premium Support

Fuze
Greater Boston Area
21 hours ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Senior Manager, Global eCommerce Site Operations

ASICS Digital
Greater Boston Area
1 day ago
+21
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Sr. Manager, Insurance

Indigo
Greater Boston Area
2 days ago
+21
Indigo is looking for a motivated Insurance expert to join our dynamic team and lead efforts to manage the risk associated with Indigo’s business models. The Sr. Manager, Insurance will report directly to the VP, Treasury & Risk Management, and play an integral role in building and maintaining strong relationships with business partners, brokers, and third-party vendors. This individual will also be tasked with assessing current coverage and costs, and researching and recommending improved insurance products globally.

International CRM Senior Manager

Associate Manager, International

Senior Manager, Systems Integration

Associate Manager, GeoInnovation

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VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Facilities Manager

Markforged
Watertown
2 days ago
+25
The Facilities Manager will join the rapidly growing Business Operations team to ensure success Markforged scales rapidly in 2019. In this role you will: Responsible for facilities projects for existing and future Markforged office locations - scopes Markforged operational and physical space requirement needs as team grows, manages budgets, and ensures projects completed on time Oversees physical security infrastructure, access controls, and policies Manages relationships with property management, facilities vendors, contractors, and building engineers Troubleshoot and problem solve facilities related incidents, and manage landlord relationships Manage office management team across Markforged offices Own global EHS compliance and required reporting Run emergency / incident response planning for all facilities

1st Shift Supervisor

2nd Shift Supervisor

3rd Shift Supervisor

VP, EPI-Safety Solution

Aetion
Greater Boston Area
2 days ago
The GM, Safety will be responsible for developing and leading Aetion’s safety offering. The person in this role will be accountable for design and execution of a solution built upon Aetion Evidence Platform that addresses key problems for pharmaceutical companies’ safety obligations, including (a) support of product development; (b) detection of safety signals; (c) fulfillment of post-marketing safety requirements in the US and Europe; and (d) rapid response to regulatory inquiries.

Director, Success Operations

DataRobot
Greater Boston Area
2 days ago
The Director, AI Success Operations is responsible for establishing a world-class Success and Services organization within DataRobot. The Director, AI Success Operations will focus on initiatives related to systems, processes, talent, and reporting and analytics that enable DataRobot to scale out its Success and Services team while delivering unbelievable value to clients of DataRobot’s Automated Machine Learning software platform. This person will work closely with the Sales, Finance, Product, and Operations, and Support teams to successfully deliver on key strategic and operational initiatives. This newly created role is an outstanding opportunity for an ambitious and analytically oriented individual who is well versed in implementing services operations excellence to join the defining company in the machine learning revolution.

Transportation General Manager

Life Sciences General Manager

Manufacturing General Manager

Retail General Manager

Telecommunications General Manager

IT Manager

AI Success Director

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Game Director

Demiurge Studios
Greater Boston Area
3 days ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Director, Toast Payments

Toast
Greater Boston Area
3 days ago
+45
The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

Enterprise Mid Market Associate Restaurant Success Manager

Strategy & Operation Senior Program Manager

Revenue Operations Representative

Systems Enablement Manager

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Community Events Manager

Klaviyo
Greater Boston Area
3 days ago
+42
The Community Events Manager is the creative and strategic lead behind our many offline events, including our customer workshops and cornerstone annual event, Klaviyo:BOS. Klaviyo:BOS (pronounced “Klaviyo Boston”) is our largest gathering (500+ attendees) of the Klaviyo community — last year we had 3 conference tracks, 30+ talks, and a super fun afterparty. You will own the planning, budget, entire project plan, logistics, promotional plans, and execution activities of all offline events and work with the Marketing team (and outside consultants) to create highly engaged and exciting experiences. And when we say engaged and exciting experiences, we mean it — our events continue to register industry-leading NPS scores of 80+ from our awesome attendees, with the last one clocking in at 94.

Director of Support

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
3 days ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Operations Manager

MineralTree
Cambridge
4 days ago
+23
Manage and Lead MineralTree’s Operations team. Manage on-call and off-hours application deployments for a 24x7x365 operation. Act as a mentor team members. Participate in the development of a strategic vision for making the MineralTree Operations team a world class organization. Deploy and maintain cloud (AWS) infrastructure and the MineralTree application to support MineralTree’s development, QA and Production environments. Utilize and update scripts (e.g. Bash, python) and automation tools (e.g. Puppet, AWS Cloud Formation). Adopt and deploy new tools and methods to enable continuous improvement. Implement and maintain security best practices and risk management. Provide effective communication of projects and tasks to the Operations team and stake-holders in other departments. Support users and maintain internal IT systems and applications (SSO, office network, user systems, account provisioning).

Manager, Customer Success Management - Enterprise

Rapid7
Greater Boston Area
4 days ago
+24
The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Senior Customer Success Manager

Customer Success Manager

Chief Information Security Officer, Senior Vice Pr…

Intralinks
Waltham
4 days ago
+39
Chief Information Security Officer (CISO) Waltham, MA From the Manager: This team secures and protects the world's largest exchange of M&A deal activity across an ecosystem of the most notable financial institutions in the industry. Our global SaaS solutions are trusted and continuously tested for bank grade security, regulatory compliance, and industry certifications.  We are looking for a visionary leader with a “big picture” mindset,

Project Manager and Operations Lead

Marigold Health
Greater Boston Area
4 days ago
We’re looking for a hands-on Project Manager & Operations Lead to serve as the glue holding our team together. Marigold Health exists to give every patient with a mental health or substance use condition (~25% of all American adults) a place to feel heard. The product is a mobile platform for chat group support with a natural language processing (NLP, the form of AI that runs on human language) backend that detects clinically relevant sentiment

VP, EPI-Safety Solution

Aetion
Greater Boston Area
5 days ago
The GM, Safety will be responsible for developing and leading Aetion’s safety offering. The person in this role will be accountable for design and execution of a solution built upon Aetion Evidence Platform that addresses key problems for pharmaceutical companies’ safety obligations, including (a) support of product development; (b) detection of safety signals; (c) fulfillment of post-marketing safety requirements in the US and Europe; and (d) rapid response to regulatory inquiries.

Director, Procurement & Strategic Sourcing

Intralinks
Waltham
6 days ago
+39
About the Job: As the Director, Procurement & Strategic Sourcing, you will be responsible for driving efficiency and simplification across the company. Your role will help facilitate growth by alleviating current roadblocks, analyzing current state business processes and partnering with functions to identify future opportunities. You will play a key role in defining and leading the sourcing and procurement strategy across the Company and develop

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