Operations Manager Jobs in Boston

58

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
5 hours ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Operations Associate (Nonprofit)

ActBlue
Somerville
8 hours ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a

Senior Associate, International Business Operation…

CarGurus
Greater Boston Area
15 hours ago
+41
Are you looking to join the international team at a dynamic and fast-paced technology company? The Senior Associate, International Business Operations will work cross-functionally to implement critical business initiatives. You'll have the opportunity to work alongside leadership teams in Sales, Marketing, Business Development, Finance, and Product. You’ll not only be helping to guide the strategy, but you’ll also be gaining operational experience in leading projects through to completion. A successful candidate will have strong analytical and presentation skills and an ability to work cross-functionally to implement change.

Manager of Customer Success, Support

International Business Operations Manager

Manager, Build/Delivery

Manager of Customer Operations

Klaviyo
Greater Boston Area
15 hours ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Director of Support

Customer Support, Manager

Sr. Manager, End User Support

Agero
Greater Boston Area
22 hours ago
+14
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations. 

Enterprise Support Team Lead

Grubhub
Greater Boston Area
1 day ago
+29
Support Team Leads directly manage an average of eight Product Specialists. These Level 1 agents are the primary points of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. As their manager, the Team Lead will be expected to serve as an escalation point, a deeply knowledgeable resource for questions in Slack, and the L1s’ guide as they pursue growth into more specialized roles. This individual will work as one of several Leads in the department to manage a team of 45 L1 agents, which includes overnight and weekend agents. Note that the number of agents (and needed leads!) may change as our business needs evolve, so any Team Lead should be ready to manage more agents than the average or current expectation.

Online Recovery Community Manager

Marigold Health
Greater Boston Area
1 day ago
We’re looking for an empathetic Recovery Community Manager to onboard and engage new members to Marigold, an app allowing patients currently in outpatient substance use treatment to join an online community of text-based support groups 24/7. Marigold Health exists to give every patient with a mental health or substance use condition (~25% of American adults) a place to feel heard. This role is an opportunity to join a laser-focused + mission

VP Client Engagement

Wellframe
Greater Boston Area
1 day ago
+30
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity. The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.

Manager, Premium Support

Fuze
Greater Boston Area
1 day ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Business Operations Manager - Technical Services

Carbon Black
Greater Boston Area
1 day ago
+52
Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Program and Operations Manager - Customer Support

Federal Operations Director

Principal Information Security Engineer / Analyst

Head of Strategic and Competitive Risk

MassMutual
Greater Boston Area
1 day ago
+13
MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include creating and evolving a framework for managing strategic, competitive, talent, sustainability and other risks as they emerge. The ideal candidate will employ models to create financial analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and influence the lines of business to implement strategies to mitigate them.

Head of Consultant Relations

Associate Manager, GeoInnovation

Indigo
Greater Boston Area
1 day ago
+21
The Associate Manager will drive initiatives to maximize internal and external business impact of Indigo’s GeoInnovation function. This includes building and managing a pipeline of new business opportunities, as well as supervising business development processes. The role will present many tough but exciting challenges, and the ideal Associate Manager will be called upon to demonstrate perseverance and hunger to learn while doing.

Manager, Systems Innovation

Sr. Manager, Insurance

Director, Portfolio Management

Sr. Manager, Quality Management System

Senior Manager, Systems Integration

Pilot Plant Manager

Sr. Regulatory Manager, Consumer Food Products

Load 4 more jobs8 jobs at Indigo

Customer Success Manager

Alyce
Greater Boston Area
2 days ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Gift Experience Director

Alyce
Greater Boston Area
2 days ago
+21
The Gift Experience Director is responsible for creating a surprise-and-delight, goosebumps-inducing gift invitation experience for each recipient of an Alyce gift invitation. Drawing heavily on the B2C world, eye-catching and bespoke invitation methods are fully created, from concept to design and manufacturing through the leadership, guidance and resource management of the Gift Invitation Experience Director. While each invitation type is novel, consistent brand elements should unite the effort in a way that evokes the feeling of seeing the Tiffany’s robin-egg blue: premium, thoughtful, exciting and unique. 

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
2 days ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
2 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
2 days ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Manager, Customer Success Management

Rapid7
Greater Boston Area
2 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Sr. Director, Security Outcomes & Program Development

Director of Enterprise Customer Success

Datadog
Greater Boston Area
2 days ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Regional Manager - Northeast

Getaround
Greater Boston Area
3 days ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

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