Operations Manager Jobs in Boston

53

Head of Business Technology

Drift
Greater Boston Area
1 day ago
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Director Operations Process Management

Agero
Greater Boston Area
1 day ago
+14
Responsible for leading efforts to define and execute best in class strategies for improvements in customer satisfaction/loyalty, process capability and quality across operations. This position will enable the continuous improvement of processes across sites, help establish a culture of operational excellence, elimination of non-value added or duplicate efforts, and other related defects in the business process across the organization. Acts as a central interface & process expert for other stakeholders. This role will help define and evolve business lines, evaluate quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities with process owners / business leaders.

Director, Account Servicing

Forward Financing
Greater Boston Area
1 day ago
+43
Account Servicing plays a critical role helping our small business customers resolve payment issues, and strengthening our position as a trusted partner to them. As Head of Account Servicing, you will lead a high-performing team of 13+ Specialists, driving and continually improving the team’s performance. Your goal will be to enhance the team’s effectiveness in resolving payment issues for our customers, while continually raising the level of service we provide our customers.

Client Success Team Lead

Panorama Education
Greater Boston Area
1 day ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Customer Success Manager

Drift
Greater Boston Area
1 day ago
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, Small/Medium Enterprise and Small Business)

Training Lead

Wellframe
Greater Boston Area
1 day ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

Client Operations Manager

Wellframe
Greater Boston Area
1 day ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Director of Licensing

DraftKings
Greater Boston Area
1 day ago
+27
Drive the licensing process across all products both domestically and internationally. Manage process for obtaining, renewing, and tracking state licensing for Daily Fantasy Sports and future related products. Research licensing requirements based on business needs and objectives. Work with Licensing Specialist to complete business license applications and gather required supporting documents and signatures. Communicate effectively with Executives, Government Relations, Legal and Compliance concerning licensing matters. Properly handle very sensitive personal information of key executives. Maintain established file and tracking systems.

Director, Responsible Gaming

Executive Assistant

Mirakl
Somerville
5 days ago
+22
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are: The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo A rapidly growing organization

Manager, Restaurant Success Analyst

Toast
Greater Boston Area
5 days ago
+45
Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

Chief of Staff, GTM

Director, Corporate Development & Strategy

Senior Director Enablement CS

Post-Live Services Coordinator

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Manager, Customer Success – Co-op

CarGurus
Cambridge
5 days ago
+41
CarGurus partners with car dealers to help more 35 million car shoppers each month have a great car shopping experience. Behind the scenes are some of the world’s best engineers, product managers, account managers, marketing, and support teams are hard at work making this all possible. The Customer Success team is focused on supporting dealers and making sure that both shoppers and dealers have their best possible experience using the CarGurus tools and their most rewarding car buying/selling interactions. The Manager of our Customer Success Co-op team leads a team that is passionate about making sure all the compliant documentation needed for dealers to receive reimbursement from their OEMs happens reliably, efficiently, and effectively. 

Manager, Dealer Relations

Event Manager

Manager, Global Education Services

Transmit Security
Greater Boston Area
5 days ago
+25
Responsible for training content development, delivery, certification, and education infrastructure (LMS) throughout Transmit. Leverage current tools and develop new tools to enable and deliver training for Transmit employees, partners, and customers. Provide the leadership, management, planning for all training deliverables, including resource capacity management for training staff and creation/maintenance of education roadmap based on the Transmit product roadmap and releases. Ensure completion and consistency of all training deliverables and application of training related methods and tools globally. Lead the execution of end user and partner education strategy including the development and rollout of Authorized Training Centers globally and the use of contract instructors as necessary. Manage the end user and partner schedules worldwide.

Director of Support

Klaviyo
Greater Boston Area
5 days ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Support, Manager

Security Risk and Compliance Manager

Manager, Customer Success (Boston)

Field Event Manager

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Startup Founder

Formlabs
Somerville
5 days ago
+16
Formlabs is building a technology company for the long term. The only way to reach that goal is with a team of independent, entrepreneurial leaders. We value people who have the drive and passion to change the company regardless of their background. Take your skills in hardware, marketing, software, sales, materials science, design, finance, operations, or manufacturing and apply them to a host of challenges spanning the product cycle from research and development to shipping at a global scale. The standards are high and the work is hard - but success here means that you will be changing fabrication for designers, engineers, researchers, health practitioners and artists everywhere.

Director of Real Estate & Facilities

SVP Corporate Development

Everbridge
Greater Boston Area
6 days ago
+42
We are looking for a strategic executive to lead our active Corporate Development program in a dynamic, high growth marketplace. The SVP of Corporate Development will be responsible for developing and executing a strategy to develop opportunities that expand our suite of solutions as well as market reach. In this role you will need to be a visionary, planning for the future growth and scale balanced with a understanding of who new opportunities impact our P&L. The SVP of Corporate Development will lead our transaction team and be responsible for all active deal related activity from negotiations through valuation, diligence and integration. In this leadership position you will be expected to work closely with all of the relevant functions as well as our entire executive team to ensure smooth and timely execution of our M&A objectives as well as successful integration and realization of the overall benefits.

Client Development Director-East Coast

Kyruus
Greater Boston Area
6 days ago
+15
You’ll manage the sales process with prospective and current health system clients within your assigned territory. You’ll identify, qualify and close new accounts while building trusted relationships with existing customers to explore opportunities to extend the footprint of the Kyruus platform.  You’ll manage sales campaigns from qualification through deal closure, working with internal resources to facilitate a successful sale, and generating new leads for the sales pipeline. You’ll work cross-functionally with Kyruus teams (Marketing, Management, Account Management, Product, Engineering, and Clinical) to develop sales campaigns.  You’ll play an integral role in forecasting and reporting on the pipeline, target account identification and competitive intelligence.  You’ll provide guidance to internal teams with market feedback to advance Kyruus’ products.  Your typical day will include executing on written sales campaigns with input from Marketing, tailored communications with prospects, traveling to meet with prospects or clients for demos (working with Sales Enablement) and other sales conversations, coordinating with prospects or clients and internal teams to ensure smooth processing of contracting, and internal one-on-ones with your manager and other Sales and Marketing colleagues to unblock your campaigns. 

Sustainability Manager, Facilities

Indigo
Greater Boston Area
1 week ago
+21
Create methods to measure the environmental impact of Indigo’s laboratories and facilities (not just carbon footprint). Create a roadmap of short-, medium-, and long-term initiatives with timeline and deliverables. Determine Indigo’s corporate carbon footprint with the support of an external Life Cycle Analysis (LCA) provider.

Director, Carbon Strategy

Indigo
Greater Boston Area
1 week ago
+21
Build, coach, and develop a team of A players capable of tackling ambiguous qualitative and quantitative problems. Own and prioritize the shifting list of critical projects integral to driving the Terraton program forward. Structure and scope priorities, delegate to the team, and manage to output and resolution. Regularly present this output in front of c-level executives. Work cross-functionally to operationalize and implement decisions and direction from these project parts of the business plan. Own and execute the Carbon US and Carbon new country expansion business plans including content, financial workstreams and project management. Work cross-functionally to lead new and/or manage existing partnerships including driving business discussions and contract terms. Develop a framework that can be consistently applied to structure large, enterprise deals as part of the Carbon sales process.

Director, Supply Chain

Markforged
Watertown
1 week ago
+27
The Director, Supply at Markforged will be responsible for leading the company’s demand and supply planning, logistics, order fulfillment, inventory management and ERP system strategy and process execution while implementing best practices to build a high functioning team to support a rapid growing business and diverse customer base on a global scale. This person will be confident in their skills be eager to face the ever changing challenges of a global supply chain while striving to ensure customer satisfaction through robust and quality process.

Senior Manager, Customer Success - East/EMEA, Stra…

Smartsheet
Greater Boston Area
1 week ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

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