IT Jobs in Boston

34

IT Technician

Datadog
Greater Boston Area
1 day ago
+39
Provide amazing day to day hardware and software technical support for our users. Configure laptops as part of onboarding and refresh cycles. Assist with new hire orientations covering policies, best practices and services used within Datadog. Handle general ticketing, account management, and problem escalation. Maintain hardware and software inventory. Support audio visual needs for Datadog employees in conference rooms and other common areas. Create and maintain internal and user facing documentation. Participate in deployment and security related projects.

Associate Service Desk Engineer

ezCater
Greater Boston Area
1 day ago
+30
We are looking for a customer-focused, hands-on Service Desk Engineer, for our Boston office, to join our talented Corporate IT team. You will help support a growing diverse team of marketing, sales, support, and engineering specialists. Serving as the initial point of contact for all technical inquiries, you will gather and analyze information about the user's issue to answer basic questions to determine the best way to resolve their problem.

Technical Support Engineer

Everbridge
Greater Boston Area
1 day ago
+43
We are looking for an experienced Senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.

Customer Support Engineer

MineralTree
Cambridge
2 days ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

SmartSense Technical Analyst

SmartSense by Digi
Greater Boston Area
3 days ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
3 days ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Sr. Manager, End User Support

Agero
Greater Boston Area
3 days ago
+14
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations. 

ITOC Analyst - Day Shift (E-Commerce)

Chewy
Greater Boston Area
4 days ago
+35
We are seeking a highly motivated ITOC Analyst - Day Shift (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

Vice President, Corporate Systems

Senior Information Technology Administrator

Tamr
Greater Boston Area
4 days ago
+33
We are currently looking for a Senior Information Technology representative to work as part of our fast-growing environment and lead our IT help desk. We're looking for someone who is motivated, smart, interested in the IT and DevOps fields and would like to learn more.

Senior Systems Engineer - Managed Services

Vestmark, Inc.
Greater Boston Area
5 days ago
+40
We are looking to add a senior level member to the Vestmark Managed Services team. As a senior systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, re-engineering or implementing the next generation of our service. You will be a primary problem solver for IT service issues. You will work on routine system performance analysis, automation of system management, network troubleshooting, setup, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges. Software development, systems integrations and deployment experience is key for this role. We’re looking for someone who has written more than just a few scripts. We need someone who loves to code, dreams about automation and also understands the system infrastructure side as well. 

Netsuite / Finance Systems Administrator

Rapid7
Greater Boston Area
5 days ago
+24
● Take an ownership role in the daily administration and support of our Netsuite platform including (but not limited to) user setup and access, customization of records, fields, page layouts, validation of data integrations. ● Provide day-to-day support for our rapidly growing business; manage and prioritize ongoing support requests. ● Design and build workflows, records, fields, scripts and roles to facilitate complex business processes. ● Identify gaps between current and desired states; deliver solutions that create efficiencies and add value. ● Ensure procedures and processes are being followed when implementing changes to production systems. This includes maintaining a sandbox and making sure 3rd party vendors follow change control rules. ● Ensure through the development and execution of testing plans that production issues are minimal after implementation of new enhancements, changes, and upgrades. ● Stay up to date with best practices and recommend process improvement suggestions. Solutions must support Applications governance, minimizing customizations and leveraging out of the box options.

System Administrator

LeanIX, Inc.
Greater Boston Area
5 days ago
+16
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

IT Risk Analyst

Flywire
Greater Boston Area
5 days ago
+26
This position will lead the collaboration and implementation of IT Security Policies, Procedures, and Standards. This is a hands-on position that requires a strong technical background in security best practices, IT controls, policy and procedure development. Primary responsibility of the position is to monitor, evaluate and implement security controls to ensure the organization maintains its compliance to System and Organizational Controls (SOC), Purchase Card Industry Standard (PCI) and Health Insurance Portability and Accountability Act (HIPAA) across all departments and locations. They will lead the external audit process. The Information Security Manager is a proven thought leader and problem solver, as well as, an effective internal consultant, who will regularly advise business leaders on information security risk issues. To perform this job successfully, an individual must be able to perform the Duties and Responsibilities below

Systems Engineer - Information Technology

Vestmark, Inc.
Greater Boston Area
5 days ago
+40
Vestmark is looking to add a Systems Engineer to the Information Systems team.This team is responsible for all of the IT infrastructure and processes at Vestmark. The team supports all departments in the development and enhancement of computer systems, corporate applications, and related business processes. In this role, you will also work with other members of the Information Systems group in accomplishing a variety of IT related tasks. 

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
6 days ago
+40
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Senior Security Analyst

Nuance Communications
Greater Boston Area
6 days ago
+40
Summary: This position is responsible for key aspects of Nuance’s security governance and compliance program within the divisions. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the division to evaluate the design and effectiveness of the control environment, both operational and technical, develop trending for remediation efforts and overall compliance with operational standards, and build compliance programs including detailed exception reporting and monitoring requirements. Will plan and lead compliance testing controls assessment and documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Senior Security Analyst

Nuance Communications
Greater Boston Area
6 days ago
+40
Summary: This position will join the Nuance Security team and work closely with the divisions and other IT staff to support and manage the schedule and execution of customer required audits, third-party audits and assist with certifications. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the divisions for remediation efforts and overall compliance with operational standards and build compliance programs including detailed exception reporting and monitoring requirements. Will assist with compliance testing documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Principle Network Engineer

Nuance Communications
Greater Boston Area
6 days ago
+40
This position is part of the Global Technology Services team reporting to the Manager of Network Engineering. As a Principal Network Engineer, you will work within the Network Engineering team and be responsible for the development, implementation and operational support of a reliable, secure and scalable global network supporting Nuance’s clients. The ideal candidate will have previous experience in supporting a complex global data and voice network. The ability to maintain high availability of all networking components is critical to the success of this role. The ideal candidate must be creative, energetic and able to work independently as part of a geographically dispersed team.

IT Risk Advisory Analyst

LogicManager
Greater Boston Area
6 days ago
+17
We are currently seeking a candidate experienced in IT Auditing or Risk practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to have a successful and effective IT risk and governance program. Duties of the IT Risk Advisory Analyst include assisting with content development, developing and managing various security-related databases, consulting with customers, and training other advisory analyst team members on best practices.

Director, Solutions Architecture

Interactions
Greater Boston Area
1 week ago
+20
    To work as an evangelist of our technology and capabilities with technical and executive decision-makers within client and prospect organizations.     To work with prospects to understand their contact center technology and strategy and work consultatively with prospects to creatively define an integration architecture that blends Interactions’ solution within that strategy.     To design innovative solutions that allow Interactions’ AI platform to seamlessly and efficiently integrate with a client’s existing back office and data infrastructures with a minimum of client or 3rd party change.     Help suggest and define platform requirements needed to deliver and optimize solution integration and channel offerings. Be a key acceptor of new platform capabilities.     Leadership to instill security, data privacy, and reliability as top-of-mind considerations.

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