IT Jobs in Boston

53

Head of Business Technology

Drift
Greater Boston Area
1 day ago
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

IT Systems Administrator

Datadog
Greater Boston Area
1 day ago
+39
The IT Operations team is responsible for the infrastructure and services that Datadog employees around the world use on a daily basis to successfully do their jobs. This means managing thousands of devices, Identity and Access Management, services like G Suite, Slack, Jamf and Zoom as well as our network infrastructure and AV setups in our offices.

Customer Engineer - Level 2 Support (Morning Shift…

Vestmark, Inc.
Greater Boston Area
1 day ago
+40
As a Morning Ops Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform, with a focus on our nightly processing cycle. Your goal will be to use that knowledge to respond to overnight issues with urgency to prevent SLA violations and ensure smooth processing flow for our clients. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

Customer Engineer - Level 2 Support

Vestmark, Inc.
Greater Boston Area
1 day ago
+40
As a Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform. Your goal will be to use that knowledge to troubleshoot and provide solutions for client issues in a timely manner, while ensuring feedback is given to the engineering team to further improve the product. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

IT Service Desk

Simply Business
Greater Boston Area
1 day ago
+31
Provide technical support to end-users within the company User account support Resolving software errors Installing and updating software. Adding new employees to the system. Create user accounts. Setting up email accounts. Installing and replacing hardware, and training end-users. Handle employee termination. Removing them from the system. Wiping computer and disabling accounts. 

IT Risk Advisory Analyst

LogicManager
Greater Boston Area
1 day ago
+17
We are currently seeking a candidate experienced in IT Auditing or Risk practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to have a successful and effective IT risk and governance program. Duties of the IT Risk Advisory Analyst include assisting with content development, developing and managing various security-related databases, consulting with customers, and training other advisory analyst team members on best practices.

Director of IT

BHE
Greater Boston Area
1 day ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Product Support Engineer

Attivio
Greater Boston Area
1 day ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Network Engineer

DataRobot
Greater Boston Area
1 day ago
DataRobot is looking for Network and Security engineers to help us build out, maintain and improve our highly reliable cloud based and on-premise infrastructures. You will work with other team members to build and maintain highly available, high performance, and scalable systems. You will participate in building, maintenance and support our networks to support our global users and employees. You will participate in systems and network security testing. You will be part of our Core Infrastructure team, and will work closely with our Release Engineering, Test Automation and Development teams on automation of infrastructure processes. You will participate in creating and improving our security policies and procedures that will ensure the protection of customer and corporate data. You are expected to assist other team members on system and infrastructure related issues when necessary. You will participate in on-call rotation.

IT Operations/DevOps Engineer

IT Support Specialist

edX
Cambridge
1 day ago
+35
You’ll be the primary point of contact for IT support related matters at edX. This will involve in-person, support ticket, and occasional phone based support as needed to keep our company running. You’ll work closely with members of the IT, Business Systems, and DevOps teams to escalate and resolve issues. You’ll build relationships with new hires when you on-board them and support them throughout their tenure at edX. You’ll continually learn new things and provide strategic feedback to IT management about what’s happening on the ground based on end-user needs and support trends.

Technical Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

IT Operations Administrator

Klaviyo
Greater Boston Area
1 day ago
+42
The Demand Generation Manager reports to the Director of Demand Generation and will drive the creation and management of marketing campaigns, the promotion of and delivery of events and webinars. This position takes the lead on planning, budgeting and managing account-based and paid programs and events, and works closely with cross functional teams on the development and measurement of all demand generation programs.

Security Risk and Compliance Manager

Support Engineer, Data Platform

DraftKings
Greater Boston Area
1 day ago
+27
We’re growing quickly and are looking for a Support Engineer, Data Platform to help our engineering team in the operational support of existing and new software systems. In addition to providing day-to-day support for technologies and processes for your team, you will play a vital role is improving, expanding, and maintaining our software and infrastructure. Sound good to you? Join us.

Internal Controls Manager, Technology

Operations Support Engineer

Operations Support Engineer

Senior Cloud Security Engineer

Abacus Insights
Greater Boston Area
2 days ago
+26
Apply if you are… Excited about Cyber Security and have expert knowledge of cybersecurity concepts, risk management, and threat modeling. Energized about working in a Start-up Organization building a cloud-native security program Desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare Experienced with security frameworks on cloud platforms (AWS, GCP, Azure), and protecting

Principal Business Continuity Specialist

Nuance
Greater Boston Area
2 days ago
+40
The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Sales Enablement Manager, Systems and Tools

Toast
Greater Boston Area
5 days ago
+45
Toast is looking for an experienced sales trainer to join our Revenue Operations team to own the on-boarding and ongoing development of our sales team. You’ll work closely with both the operations and enablement teams to ensure that the people we support are taking full advantage of our entire tech stack. Further, you’ll help provide feedback to operations on the most difficult parts of our process today to focus our energy on the most impactful challenges. You should have a track record of successfully motivating teams and should be comfortable taking ownership of developing a new program. This role is ideal for someone who is deeply technical, but still loves to help people learn.

Technical Support Specialist 2

NetSuite Administrator

Systems Solutions Architect

New Grad: Systems Engineer

Transmit Security
Greater Boston Area
5 days ago
+25
Transmit is hiring a New Grad Systems Engineer superstar to grow our team. We are seeking an recent graduate with a computer science, management informations systems or engineering degree who will be responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Systems Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Senior Network Engineer

Chewy
Greater Boston Area
5 days ago
+35
As part of the infrastructure engineering team based in our Boston, MA office, the Senior Network Engineer will plan, design, implement, and support enterprise networking infrastructure across on premise and public cloud environments (AWS direct connect preferred). Key responsibilities include configuring, maintaining, optimizing, and troubleshooting new and existing network hardware, software, and communication links. Works on complex network issues; documentation, analysis and resolution of escalated tickets. The successful candidate will be a self-starter who exceeds with minimal supervision and works within teams using agile engineering principles.

ITOC Engineer (E-Commerce)

CloudHealth - Technical Support Engineer

CloudHealth by VMware
Greater Boston Area
6 days ago
+55
Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets. Reproduce, document, and call out product defects to the Engineering team. Effectively communicate customer feedback and feature requirements to Engineering and Product Management. Identify commonly asked questions and generate knowledge base articles based on this content. Utilize product domain expertise to serve as a trusted technical advisor to customers. 

Systems Administrator

CarGurus
Cambridge
6 days ago
+41
The System Administrator is responsible for the daily monitoring, management, troubleshooting and issue resolution for all CG corporate enterprise software platforms. These systems include, O365, Okta, Jumpcloud, Carbon Black, Atlassian platforms, In Contact, and Ring Centra. You will be responsible for implementing new systems to meet the challenges of a growing global company. The management of these systems requires a familiarity with SOX standards and requirements. You will work closely with all of the corporate system owners across the company including sales, finance, HR, and engineering. You will need to have several years’ experience managing a complete lifecycle MFA solution. You will provide level 3 support to application issues and problems. You will need to document, design, and train users on the new systems implemented.

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