Customer Support Jobs in Boston

20

Junior Hedging Specialist

Indigo
Greater Boston Area
1 day ago
+21
Ensure alignment of GCS metrics around customer satisfaction. Support the design and implementation of Portfolio Management and Grower Pricing order management systems. Meet with Account Managers and key members of Food and Fiber Team to align needs. Learn all grain marketing portions of current offers. Minimize fill times for grower orders. Understand and embody Indigo’s mission and core values.

Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Customer Support, Manager

Klaviyo
Greater Boston Area
1 day ago
+44
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

L&D Specialist, Customer Support

Director of Support

Customer Service Representative

ezCater
Greater Boston Area
2 days ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Part-time Customer Service Ninja

Bilingual Customer Support Specialist

Formlabs
Somerville
5 days ago
+16
If you love building relationships and redefining the customer experience, we want you to join us as our Bilingual Customer Support Specialist. You will resolve technical issues with their 3D printers, investigate machine errors, evaluate printer logs, and teach your technical knowledge to empower our distribution and reseller network.

Customer Support Specialist

Customer Care

Customer Service Representative

Agero
Greater Boston Area
6 days ago
+14
The Service Provider Support Associate assists the Service Provider network with all activities related to their relationship with Agero while Researching claim issues and corresponding with service providers to ensure proper resolution of claims. Additionally, they will assist providers with adherence to claims policies and guidelines in accordance with the companies terms and conditions.

VP of Customer Support

DigitalOcean
Cambridge
1 week ago
+53
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

User Operations Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Account Servicing Specialist

Forward Financing
Greater Boston Area
1 week ago
+43
As a Specialist in the Account Servicing Department, you will be challenged daily and find satisfaction helping customers resolve temporary financial and payment issues they are having with us. The department consists of specialized teams across customer service, payments, resolution, and arbitration. Specialists generally start in the payments tier but have opportunities to move across teams based on performance and business needs. In this position, you will play an integral role in the revenue life-cycle of the company and help strengthen our relationships with those customers that need assistance in repaying their financing. 

Senior Enterprise Support Specialist

Grubhub
Greater Boston Area
1 week ago
+29
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Service Specialist

Simply Business
Greater Boston Area
1 week ago
+31
The Service Specialist is an entry level role and will be responsible for providing operational support, as well as managing the administrative support needed to assist the CSC in making sales, providing ongoing customer support, issuing quotes and policy documents, handling inbound calls from customers, processing renewals, cancellations and certificates of insurance. 

Technical Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Customer Care Specialist

Piaggio Fast Forward
Greater Boston Area
1 week ago
+25
Piaggio Fast Forward (PFF) is hiring a Customer Care Specialist (CCS) to join our new and growing Product Support team. The CCS will be a cross-functional role to encourage collaboration with colleagues in marketing, finance, and manufacturing operations. The position requires a close working relationship with other members of the Product Support team as well as the ability to take ownership and work independently in areas of direct responsibility. Successful CCSs will be interested in learning about PFF’s technology and will demonstrate great attention to detail. As a CCS, you will be responsible for troubleshooting our customer’s issues ranging from product use, expectations, technical resolution, warranty issues and exchanges, and other general inquiries.

Customer Success Associate

BISON
Greater Boston Area
2 weeks ago
Bison is looking for an enthusiastic, motivated, hard-working individual to join our Customer Success Team. You should possess strong interpersonal, analytical, and quantitative skills as well as a real passion for private equity, customer relations, and technology. You will build relationships with key team members at each of our clients and work directly with them to unlock the full power and value of Bison's solutions.

Director of Support

Bevi
Greater Boston Area
3 weeks ago
+28
The Director of Support is responsible for ensuring that Bevi’s end customers, partners, and internal team receive quality, effective, and timely responses to their inquiries and questions. Reporting to the Senior Director of Service Operations, the Director of Support leads several teams encompassing support, training, and documentation, and coordinates cross-functional support responses and materials from throughout Bevi. The Director of Support ensures that responses adhere to internal and external SLAs, and simultaneously continuously develops and improves materials, process, and tools to make Bevi’s support function more effective and efficient. Performance is measured through KPIs including response and resolution time, and internal and external customer satisfaction.

Customer Service Associate

Salary Finance
Greater Boston Area
3 weeks ago
+28
We’re looking for an enthusiastic Customer Service Associate with a passion for, and a proven track record in, amazing customer service to join our Customer Operations team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

CRM Loyalty Strategy Support Manager I

Peapod Digital Labs
Greater Boston Area
2 months ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.

Jr. Customer Support Lead

RightHand Robotics
Somerville
2 months ago
+37
We are looking to bring on a Jr. Customer Support Engineer to help build our support organization to  drive customer success at all levels. You will be joining the efforts to lay the foundation for an evolving support organization that not only reacts to customer issues but works towards preventing them.

Customer Care Representative

Owl Labs
Somerville
2 months ago
+11
Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment. This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
3 months ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

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