Customer Support Jobs in Boston

38

Client Services Manager

Interactions
Greater Boston Area
1 day ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.

Member Service Guide

Devoted Health
Waltham
1 day ago
+19
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
2 days ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Customer Service Ninja

ezCater
Greater Boston Area
2 days ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Support Genius - Weekend Shift

LevelUp
Greater Boston Area
2 days ago
+17
Each Support Genius serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Support Genius - Daytime (Bilingual)

Genio de Soporte - Horario Extendido

Support Genius - Overnight (Bilingual)

Support Genius - Weekend Shift (Bilingual)

Load 1 more jobs5 jobs at LevelUp

Support Analyst

CrunchTime!
Greater Boston Area
2 days ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Customer Success Manager

Klaviyo
Greater Boston Area
3 days ago
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Director of Support

Manager of Customer Success

Smartsheet
Greater Boston Area
3 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Director of Customer Success Enablement

Toast
Greater Boston Area
3 days ago
+45
At Toast, we don’t just put great technology in the hands of our customers, we know that to be truly successful with technology change, the right training and enablement is paramount . We are seeking an individual to lead these efforts to ensure our customers utilize our technology in the ways that are just right for them. The restaurant community demands an innovative approach to learning that is accessible, personal and affordable.This high energy and results-driven leader needs to design, execute and lead our customer education strategy.

Post-Live Services Coordinator

Customer Success Representative

Tive Inc.
Cambridge
3 days ago
As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with Tive. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.

Director of Client Success, Large Districts

Panorama Education
Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
4 days ago
+29
Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Customer Care

Formlabs
Somerville
4 days ago
+16
Remotely support users in learning the ins and outs of 3D printing. Keep customers ridiculously happy. Print in 3D to your heart’s content.

Customer Success Manager

EverTrue
Greater Boston Area
4 days ago
The Customer Success Manager will build and manage relationships with decision makers in mid-sized accounts to drive usage and adoption and drive return on investment from EverTrue’s products, all the while building your career within a supportive and collaborative culture.

Customer Success Manager

BoardOnTrack
Greater Boston Area
4 days ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Part-time Customer Service Ninja

ezCater
Greater Boston Area
5 days ago
+19
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3.6M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019 and

Customer Support Associate

ASICS Digital
Greater Boston Area
6 days ago
+21
Approach each user’s issue empathetically and work with them towards a resolution. Communicate with our user base across all channels, such as email, technical writings, social media, etc. Troubleshoot issues reported by our user base. Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed. Work with the QA and Product teams to identify and triage bugs and user pain points. Assist in continuously re-evaluating and evolving team processes and how we can continue to do better for our users and our team.

Account Management Director

Interactions
Greater Boston Area
1 week ago
+14
Management of Customer Success with Interactions Solutions including Client Performance. Management and Business Case Achievement. Revenue and Transaction Forecasting and Forecast Realization. Account Planning inclusive of roadmap for business case, product adoption, and account penetration. Customer relationship development. Business development execution and support. Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.

Customer Success Manager

MineralTree
Cambridge
1 week ago
+23
MineralTree’s Customer Success Manager will be responsible for owning the overall customer relationship with assigned accounts. In this exciting role, your mission is to ensure high customer satisfaction, advocacy, and retention. You will be an expert on our product and partner with our customers.  Internally, you will represent the “voice of the customer” across the organization ensuring that we continue to meet and exceed the needs of our clients.

Customer Service Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

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