Director of Client Success, Large Districts
Greater Boston Area
3 days ago
Own Panorama’s client success strategy and operations in the Large Districts segment.
Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value.
Ensure high-quality delivery of services to Panorama’s clients in this segment.
Hire, grow, and evaluate members of the team; build this segment as a high-performing team.
Define and continuously improve Panorama’s client success model and client lifecycle.
Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly.
Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function.
Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama.
Deeply understand our clients and the market, and be an important voice in the product development process.
As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.