Customer Support Jobs in Boston

16

Supervisor, Support Services

Wellframe
Greater Boston Area
2 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Manager, Customer Support

Klaviyo
Greater Boston Area
3 days ago
+44
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Director, Support

Acquia
Greater Boston Area
3 days ago
+35
We are looking for an experienced, dynamic leader with a proven track record of managing highly technical Support teams in a multi product and dynamic environment. You’ll be part of a close-knit team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their digital experience initiatives and Acquia’s platform.

Technical Support Lead

LeanIX, Inc.
Watertown
4 days ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Platform Support Specialist

SimSpace Corporation
Greater Boston Area
5 days ago
We are looking for a Platform Support Specialist to be the primary owner of our help desk, where we receive support requests from our customers. This person will be responsible for the intake, triage and resolution of all technical support tickets. The Platform Support Specialist will also contribute to the development of training content for our customers.

Customer Support Specialist Tier 1

Thought Industries
Greater Boston Area
6 days ago
+30
Support Thought Industries customers, helping them answer their questions or resolve an issue via support system, email and phone, as appropriate. Manage Tier 1 & 2 customer support, escalating when necessary. Assist the team with in-application support and tutorials. Assist with ongoing iterations and updates of self-help documents. Assist QA with bug testing to ensure customer issues have been resolved. Identify repeat issues and escalate with Product and Engineer management to prioritize the roadmap to reduce customer friction and increase customer satisfaction. Measure and share results of support activities across the company. Create new methods of supporting our customers, such as creating a customer community. Think about how to make improvements; not afraid to implement changes that increase customer success. Special projects that drive Support, Customer Success & Sales effectiveness.

Customer Support Specialist

EverQuote
Cambridge
6 days ago
+41
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Customer Chat Support Representative

Quick Base
Cambridge
1 week ago
+37
The Customer Chat Support Representative will be responsible for managing incoming technical support requests via our chat portal and assisting or directing customers to the appropriate resources as necessary.

User Operations Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Bilingual Customer Support Specialist

Formlabs
Somerville
1 week ago
+16
If you love building relationships and redefining the customer experience, we want you to join us as our Bilingual Customer Support Specialist. You will resolve technical issues with their 3D printers, investigate machine errors, evaluate printer logs, and teach your technical knowledge to empower our distribution and reseller network.

Customer Support Specialist

Customer Service Administrator Tier 2

Nuance
Greater Boston Area
2 weeks ago
+46
This customer service position involves a variety of responsibilities. You are a point of contact for the Executive Escalation Line, you are a liaison for the Nuance Sykes Customer Service team, you will be responsible for tracking and processing complaints from the Better Business Bureau, you will be responsible for third party rebates, as well as processing data for refunds and product returns, and you will be an active participant in quality assurance for customer service agents. 

Customer Support Specialist

Lose It!
Greater Boston Area
1 month ago
+32
Mastery of product knowledge for entire Lose It! family of products (iOS app, Android app, Challenges app, embodyDNA). Delivering accurate and timely responses to customers over multiple channels (email, chat, App Store reviews). Clearly identifying, reproducing and logging bugs / product oversights. Detecting trends in customer issues and escalating appropriately. Updating processes and workflows in Zendesk using automations, triggers and macros. Guiding junior members of the team in their approach to customer care. Identifying opportunities for improvement, both for our team and our processes and the Lose It! suite of products.

Manager, Customer Success Operations

PlacePass
Greater Boston Area
1 month ago
+36
As Manager of Customer Success Operations at PlacePass, you will be responsible for the performance of our small but mighty Customer Success organization. You will come to us with a passion for, and strong track record of, working cross-functionally at senior levels to develop data-driven processes and insights that measurably improve performance in a complex fast-growing environment, while also having the tools, knowledge, and enthusiasm for rolling up your sleeves and tackling the financial, operational, and managerial aspects of Customer Success at PlacePass. 

Customer Success Manager

Klaxoon
Cambridge
2 months ago
- Set up the solution : from the delivery of the product to the mastering of all the features. - Manage customer's requests (functional and technical support). - Make sure your clients receive appropriate advice and support whenever needed. - Track KPIs and make sure that the CQD is respected (Cost/ Quality/Delay). - Build and obtain customer loyalty and a grow your portfolio. - Ensure that the solution is easy to use.

Functional and Technical User Advisor

Klaxoon
Cambridge
2 months ago
- Manage customer's requests (functional support on the platform by live chat, emails or incoming calls). - Handle weekly onboarding sessions for any end-user that attends. - Proactively reach out to end-users to ensure they are fully aware of the capabilities of the platform. - Work with Client Success Manager's to offer support when needed.

Customer Support Representative

Salary Finance
Greater Boston Area
4 months ago
+33
We’re looking for an enthusiastic Customer Support Representative with a passion for, and a proven track record in, amazing customer service to join our Customer Support team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

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