Customer Support Jobs in Boston

10

Customer Care Chat Agent (Temporary)

iZotope
Cambridge
3 days ago
+29
Receiving and promptly responding to live chats about product and pricing inquiries.  Making recommendations for specific iZotope products based on customer needs, and informing customers of current promotions. Providing live support for basic troubleshooting and authorization issues.  Identifying and escalating website errors to the Customer Care Team Leader.  Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

Customer Support Specialist

Formlabs
Somerville
3 days ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Bilingual Customer Support Specialist

Member Support Specialist

BookBub
Cambridge
1 week ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Manager, Customer Support

Zaius
Greater Boston Area
1 week ago
+32
We’re looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

Customer Support Manager

Wistia
Cambridge
1 week ago
+38
As Support Manager, you support our team’s success by managing the productivity, happiness, and professional development of Customer Champions through direct mentorship and communication. You also keep a pulse on the customer support experience by helping our customers through direct reactive support and analyzing trends within the inbox. You work alongside other managers and the director to ensure that the team is being successful with everyday work and longer term projects, and maintaining communication to keep the rest of Wistia informed of the customer support experience.

Agent Support Representative (WAH)

Humana Studio_h
Remote
1 week ago
+47
The MarketPoint Agent Support Representative 2 provides timely and effective sales support to Humana’s selling agents. The Agent Support Representative will handle a high volume of inbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions.

Customer Support Specialist

EverQuote
Cambridge
2 weeks ago
+41
The Customer Support Team is an essential part of our Customer Success organization. As a Customer Support Specialist, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

Customer Chat Support Representative

Quick Base
Cambridge
1 month ago
+37
Provide first point of contact for technical issues and escalate via the appropriate channels. Provide both in chat support as well as phone support as required for password, billing, and other issues. Excellent problem-solving skills and the ability to learn the Quick Base product. Provide basic problem resolution and solution guidance for customers. Creatively solve problems with a bias toward innovation. Understand, navigate and utilize our home-grown CRM to assist our large growing customer base.

Manager, Customer Success Operations

PlacePass
Greater Boston Area
3 months ago
+36
As Manager of Customer Success Operations at PlacePass, you will be responsible for the performance of our small but mighty Customer Success organization. You will come to us with a passion for, and strong track record of, working cross-functionally at senior levels to develop data-driven processes and insights that measurably improve performance in a complex fast-growing environment, while also having the tools, knowledge, and enthusiasm for rolling up your sleeves and tackling the financial, operational, and managerial aspects of Customer Success at PlacePass. 

Customer Support Representative

Salary Finance
Greater Boston Area
6 months ago
+33
We’re looking for an enthusiastic Customer Support Representative with a passion for, and a proven track record in, amazing customer service to join our Customer Support team. Reporting to the Director of Operations, you’ll learn our products inside out, build relationships with our customers to understand their needs and identify and apply the appropriate solutions.

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