Customer Support Specialist
Greater Boston Area
1 week ago
Handle inbound/outbound support requests by phone, chat, and email in a timely fashion.
Juggle multiple open requests simultaneously.
Troubleshoot reported problems by customers.
Help empower our customers by using premium product offerings, functionality and solutions in a warm, inbound lead (sale) process (Have no fear, there is no cold calling!).
Provide training material and guidance to customers.
Maintain constant knowledge of Dispatch products and changes & additions to such products.
Communicate daily with the team as issues and requests arise.
Deal with multiple customer personalities and emotions with grace (Happy, Unhappy, Angry, Impatient, Short, Kind, etc.)
Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.