Customer Support Jobs in Boston

29

Enterprise Support Administrative & Scheduling…

Grubhub
Greater Boston Area
21 hours ago
+29
The Enterprise portion of Grubhub’s business continues to grow, and our dedicated Enterprise Support department grows along with it! We are in need of a calendar-savvy administrative and scheduling coordinator who will ensure pristine coverage for all of our ticketing needs, as well as assist our 70 agents with any administrative questions or concerns. Here is a robust list of responsibilities, which should not be assumed to be comprehensive:

Enterprise Support Specialist - Weekend Shift (Bilingual)

Customer Support Specialist

Formlabs
Somerville
1 day ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Customer Care

Member Support Specialist

BookBub
Cambridge
1 day ago
+23
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Customer Service Specialist

Agero
Greater Boston Area
1 day ago
+14
The Customer Service specialist leads the resolution of all client issues to completion. Additionally, this role analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Customer Success Manager

Drift
Greater Boston Area
1 day ago
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, Small/Medium Enterprise and Small Business)

Technical Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Customer Support Specialist

Punchbowl
Greater Boston Area
2 days ago
+17
At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform. Some Punchbowl Perks: Flexible, semi-remote work option 100%

Customer Experience Associate (Temporary to Perman…

DraftKings
Greater Boston Area
5 days ago
+27
We are searching for multiple Temporary Customer Experience Associates to join our team in Boston for this upcoming NFL season! You will be one of the primary contact points for customer inquiries and customer support related matters. Join our groundbreaking team of sports entertainment leaders.

Director of Support

Klaviyo
Greater Boston Area
5 days ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Support, Manager

Customer Service Representative

Agero
Greater Boston Area
6 days ago
+14
The Network Management Associate II services and motivates a strong nationwide service provider network while monitoring fraud, improving current service provider performance, and recruiting new partners. Additionally, the Network Management Associate II will research claim issues and corresponds with service providers to ensure proper resolution of claims.

Support Analyst

CrunchTime!
Greater Boston Area
1 week ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Account Manager

Nexgen Packaging LLC
Greater Boston Area
1 week ago
+17
Join Our Team! This is an exciting opportunity to join Nexgen Packaging as an Account Manager! We’ve built the best technology and service… now we are looking for a hands-on leader, highly energic and motivated individual to hit the ground running within our fast-growing company. At Nexgen Packaging we are building a team of talented, experienced, and creative individuals! We embrace independent thinking self-starters who are looking to be part

Post-Live Services Coordinator

Toast
Greater Boston Area
1 week ago
+45
The Post-Live Services Coordinator is responsible for managing a queue of service requests, and resolution of these requests is made by scheduling and dispatching appropriate resources. These services may include, but are not limited to, onsite or remote installation/configuration, maintenance, repair, and training.

Senior Technical Support Engineer

Carbon Black
Greater Boston Area
1 week ago
+52
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success. The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The Sr. TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in

Customer Service Representative

ezCater
Greater Boston Area
1 week ago
+39
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Director of Customer Service Insights and Metrics

Part-time Customer Service Ninja

Customer Support Specialist

Dispatch
Greater Boston Area
1 week ago
+44
Handle inbound/outbound support requests by phone, chat, and email in a timely fashion. Juggle multiple open requests simultaneously. Troubleshoot reported problems by customers.  Help empower our customers by using premium product offerings, functionality and solutions in a warm, inbound lead (sale) process (Have no fear, there is no cold calling!). Provide training material and guidance to customers.  Maintain constant knowledge of Dispatch products and changes & additions to such products. Communicate daily with the team as issues and requests arise.  Deal with multiple customer personalities and emotions with grace (Happy, Unhappy, Angry, Impatient, Short, Kind, etc.)  Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.

Customer Support Specialist

Kyruus
Greater Boston Area
1 week ago
+15
You’ll execute on the mission and vision by providing our customers with high quality support, while answering questions the customer may have on our ProviderMatch products. In all you do, you’ll care and advocate for yourself, your team, our products and our customers.

CRM Loyalty Strategy Support Manager I

Peapod Digital Labs
Greater Boston Area
1 week ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support.

VP of Customer Support

DigitalOcean
Cambridge
1 week ago
+25
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

User Operations Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

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