Customer Success Jobs in Boston

66

Manager, Customer Success

VMware Carbon Black
Waltham
1 day ago
+59
We are looking for an innovative, driven and inspiring Customer Success leader that can help to build and drive our Customer Success organization. As the Manager of Customer Success of our Enterprise team, you will lead, manage, and develop a team of Senior Customer Success Managers (Enterprise Customers) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are maximizing the VMWare Carbon Black security products for their need, tracking successes and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization while we strive to meet our growth goals for customer renewals and expansion.

Strategic Success Manager

Senior Customer Success Manager

Customer Renewals Specialist

Senior Account Manager

ClimaCell
Greater Boston Area
1 day ago
+41
Climacell’s Sales Team makes it possible for weather-sensitive industries like construction, aviation, energy, outdoor entertainment, autonomous cars, drones, and other forward-thinking businesses, to operate faster than the speed of weather.  We’re looking for a Senior Account Manager  to work with existing customers to ensure that the customers continue to get value out of the platform and upsell more pieces of the platform to them or other

Sr. Customer Success Manager

detectify
Greater Boston Area
2 days ago
+17
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Manager, Customer Success

Ellevation Education
Greater Boston Area
1 day ago
+43
Mission: In this role you will lead the team responsible for the onboarding and ensuring long term success of our Ellevation partners. You will be responsible for leading a team through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for supporting team members and helping them develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Customer Success Manager, SMB

Skillsoft
Greater Boston Area
2 days ago
+27
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

AI Success Director

DataRobot
Greater Boston Area
2 days ago
DataRobot is looking for a driven, focused, and high impact Senior Account Executive with strong knowledge of Big Data Analytics products or enterprise-wide software technologies and value-driven sales. We're seeking someone experienced in complex selling situations to both very technical customers as well as C-Level and other decision makers. You'll be comfortable selling an advanced analytics solution that empowers organizations to solve their most difficult data science problems. You’ll collaborate with a passionate team and work with industry leaders within the field of Predictive Analytics. This will initially be an individual contributor role, with management and team building responsibilities as opportunities warrant.

AI Support Engineer

Advisory Analyst

LogicManager
Greater Boston Area
2 days ago
+21
Responsible for managing a dedicated portfolio of customer accounts. Analysts will gain exposure to corporations of all sizes, job functions, and industries. Consult with customers to adopt best-practices and gain business value. Analyze and interpret customer data. Enable customers to achieve goals and demonstrate progress to Board and Senior Management. Support existing customers in the expansion of their internal program and usage of the system. Contribute to product development and enhancements. Provide insights for customer marketing and account management. Support on-boarding and implementation of new customers.

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
2 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Support Analyst

CrunchTime!
Greater Boston Area
2 days ago
+26
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
2 days ago
+26
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Regional Manager, Inside Customer (Restaurant) Suc…

Toast
Greater Boston Area
2 days ago
+50
This individual will report to the Director of Restaurant Success and oversee a high-growth team of Restaurant Success Managers, totaling approximately 5 individual contributors (with opportunity for growth). He/She will sit on the Restaurant Success leadership team alongside five other Regional Managers and work closely with other leaders across Customer Success and throughout the broader Toast organization.

Northeast Regional Manager, Customer (Restaurant) Success

Bilingual Restaurant Success Manager - Inside

Sr. Restaurant Success Analyst

Manager of Customer Success - Onboarding (Boston)

Klaviyo
Greater Boston Area
2 days ago
+44
As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

Manager, Customer Success (Boston)

Growth Success Manager

Product Expert

Onboarding Specialist (Boston)

L&D Specialist, Customer Success

Customer Success Manager (Boston)

Customer Success Engineer

Load 4 more jobs8 jobs at Klaviyo

Client Services Executive

MedTouch
Greater Boston Area
3 days ago
+35
The Client Services Executive Role will play a vital role in the architecture design, testing and deployment for our clients. You will work closely with our clients, developers, system administrators, project managers, business analysts and end users to build a state-of-the-art Marketing Platform suite of products.  Experience with Management and Analytics as must. 

Principal Customer Success Manager

Nuance
Greater Boston Area
3 days ago
+46
We are seeking an innovative Customer Success Professional. In this role, as a part of the Enterprise Customer Success team you will work with Nuance Top Tier Enterprise customers to ensure that they are successful and delighted by Nuance’s Enterprise solutions. It is your responsibility to monitor key metrics to ensure that Nuance solutions are meeting customer specific business needs and expectations from the initial stages through the full customer lifecycle while maintaining high customer satisfaction and ensuring revenue achievement for your assigned accounts. You will work with your accounts to continually drive adoption, as well as act as the voice of your customers internally at Nuance. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted advisor and partner, so companies stay and grow with Nuance. You can manage numerous customers at various stages of the customer lifecycle with ease. You also love understanding our omni-channel solutions and then working with customers on adopting and identifying new sales opportunities

Sales and Retention Solutions Leader

MassMutual
Greater Boston Area
3 days ago
+39
Our ideal Sales and Retention Solutions Leader candidate is detailed oriented, experienced in participating in sales finals, is well versed in the different services/solutions offered in the Defined Contribution marketplace, and is a strong presenter. You’ll use your skills to create a tailored customer experience and prepare the presentation team to be high performing and cohesive in all sales finals for opportunities greater than $10 million. You will also become well versed in all service roles at MassMutual to help coach and mentor those representatives in presenting their roles consistently and effectively in sales and retention situations.

Customer Success Manager

Ellevation Education
Greater Boston Area
3 days ago
+43
You will be an expert in our product and best practices, consulting with our partners on how best to leverage Ellevation in their districts. This requires a combination of organizational skills, relationship management, a service orientation, and entrepreneurship. Just as important, we are looking for someone who wants to be in a scaling organization, has tremendous communication skills, is motivated, proactive, and a self-starter.

Consulting Services Manager

athenahealth
Watertown
4 days ago
+34
We are looking for a Consulting Manager to join the Consulting Services team within our Customer Success division. Your job will be to support the design and delivery of athenahealth’s consulting capabilities, with the goal of measurably enhancing the performance of our clients.  

Customer Success Enablement Manager

Everbridge
Greater Boston Area
4 days ago
+42
This role is focused on customer adoption of best practices and successful system usage and should not be confused with a sales role based on customer renewals and retention, which falls under the Account Management team at Everbridge. Because our work is client facing, travel is required for this position. Travel can vary widely depending on the year and desired support and may be as low as 15% or as high as 30%.

Customer Advocate (Account Executive)

LogicManager
Greater Boston Area
4 days ago
+21
As a Customer Advocate, you work only with inbound leads who request follow-ups and help in their decision making process. Employees will first join our training program to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocate. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional.

Customer Success Manager - Strategic Accounts

Zaius
Greater Boston Area
4 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction, and renewal of the customer.

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