Customer Success Jobs in Boston

61

Renewals Manager

LogicManager
Greater Boston Area
14 hours ago
+21
LogicManager is looking for a customer-centric Renewal Manager to help manage our fast-growing customer base. This role is responsible for overseeing all assigned contract renewals and small upgrades and would work directly with customers and internal team members to ensure timely and accurate execution. Once successful, this role has a lot of options for career advancement internally, such as Advisory, Customer Advocacy, or even on the Finance Team. 

Customer Advocate (Account Executive)

LogicManager
Greater Boston Area
14 hours ago
+21
As a Customer Advocate, you work only with inbound leads who request follow-ups and help in their decision making process. Employees will first join our training program to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocate. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional.

Customer Success Specialist

CarGurus
Cambridge
14 hours ago
+41
The Customer Success Specialist will combine a passion for customer engagement with a proven understanding of how CarGurus tools and systems work. The CSA will provide outstanding support to primarily non-paying dealers, shoppers, and private sellers; and balance increasingly impactful support cases as their experience and comfort level grows. As such, coach-ability and a strong desire to learn and grow are the cornerstone of this role.

Customer Success Partner Specialist

Senior Manager, Canada Business Operations

Bilingual Restaurant Success Manager - Inside

Toast
Greater Boston Area
14 hours ago
+50
As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

Sr. Restaurant Success Analyst

Customer Configuration Analyst - Boston, MA

Director of Restaurant Success

Regional Manager, Restaurant Success (Inside)

Load 1 more jobs5 jobs at Toast

Customer Success Manager

CloudLock
Waltham
2 days ago
As a Customer Success Manager, you will ensure the strategic implementation and enablement of the CloudLock product for our most strategic customers focusing on delivering quality through the customer lifecycle, driving tactical implementation and strategic account planning. Act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges ensuring a positive customer experience. Provide expertise regarding a wide range of CloudLock products.

Director of Customer Success

Covalent Networks
Greater Boston Area
3 days ago
+10
As a Director of Customer Success, you will be responsible for ensuring we are delivering value to Fortune 500 customers with complex needs and high expectations. From implementation and adoption to renewal, you will need to be capable of managing all of the elements that turn our customers into our biggest advocates. An ideal candidate is both an exceptional relationship manager with experience managing complex enterprise partnerships and a leader with the potential to create and scale a mission critical function for Covalent.

Customer Success Manager

LogRocket
Greater Boston Area
3 days ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

AI Success Director

DataRobot
Greater Boston Area
3 days ago
DataRobot is looking for a driven, focused, and high impact Senior Account Executive with strong knowledge of Big Data Analytics products or enterprise-wide software technologies and value-driven sales. We're seeking someone experienced in complex selling situations to both very technical customers as well as C-Level and other decision makers. You'll be comfortable selling an advanced analytics solution that empowers organizations to solve their most difficult data science problems. You’ll collaborate with a passionate team and work with industry leaders within the field of Predictive Analytics. This will initially be an individual contributor role, with management and team building responsibilities as opportunities warrant.

AI Support Engineer

Client Services Manager

Interactions
Greater Boston Area
4 days ago
+23
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client. Communicate opportunities for account growth and new business, involving Account Management Director and or VP. Facilitates client status reporting and reviews including:  call reviews, action logs, monthly account reviews, and periodic business reviews.

Client Services Manager

Client Services Manager

Partnership Associate

NeighborSchools
Greater Boston Area
4 days ago
+10
1. Provide Exceptional Customer Success: you’ll work 1:1 with NeighborSchools partners every day as they launch & grow their new home daycares. You’ll become an expert in every aspect of home daycare & small business management, and you’ll be there to support our partners every step along the way. 2. Collaborate with Partnership Managers: you’ll research, identify & contact high-potential child care experts. You’ll continually think of new & creative ways to introduce NeighborSchools to potential partners, and will directly contribute to our expansion throughout Massachusetts & beyond. 3. Do the Needful: as an early-stage startup, opportunities and responsibilities can shift quickly. Every week you’ll work with leadership, marketing, and engineering to continually improve our product and service, and will adapt quickly and embrace change as we expand our focus, refine our processes, and grow our team.

Customer Success Manager, Boston

Privitar
Greater Boston Area
4 days ago
+22
We are expanding our customer success organization in the US and are looking for an experienced Customer Success Manager in the Boston office. You will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. The primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Additional responsibilities will include the ability to influence customer satisfaction; platform adoption; and retention and expansion of the Privitar business.

Client Services Manager

Agero
Greater Boston Area
4 days ago
+14
Serve as a liaison between clients, outside vendors and internal departments to coordinate efficacious business partnerships. Identify new revenue opportunities with existing clients. Suggest new ideas, opportunities and partnerships. Plans and implements client activities and programs. Attend client and industry events to include trade shows and dealer conferences. Review and analyze program profitability and recommend corrective course of action.

Manager of Customer Success Enablement

Drift
Greater Boston Area
4 days ago
+35
The CS Enablement Manager will play a central role in ensuring our CS team is equipped to help our prospects be successful with Drift. This will include both onboarding new reps and leveling up the existing team. We expect our enablement team to understand our broader Customer Success strategy, identify areas to improve, design learning and certification experiences, and execute all the way through to full job readiness. You should be prepared to share your work, and be able to measure the impact you are having on performance. You must learn from every cycle, and constantly improve your process, efficiency, and results.

Customer Solutions Specialist

Drift
Greater Boston Area
4 days ago
+35
Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack. Work seamlessly with the Customer Success team to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs. Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution. Partner closely with the platform development team in leveraging our API to solve customer problems. Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback. Contribute to developing process and practices for future Customer Solution Specialists.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
4 days ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

L&D Specialist, Customer Success

Klaviyo
Greater Boston Area
4 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Success teams.

Product Expert

Onboarding Specialist (Boston)

Customer Success Manager (Boston)

Customer Success Engineer

Channel Customer Success Manager

Manager, Customer Success (Boston)

Manager of Customer Success - Onboarding (Boston)

Growth Success Manager

Load 5 more jobs9 jobs at Klaviyo

Strategic Customer Success Manager - Boston, MA

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Customer Success Manager

BHE
Greater Boston Area
5 days ago
+23
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Customer Success Manager Boston

WhiteSource
Greater Boston Area
5 days ago
+26
The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation and ability to custom tailor solutions for a variety of scenarios.

Customer Advocacy Rotational Program (Associate Ac…

LogicManager
Greater Boston Area
5 days ago
+21
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

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