Manager of Customer Success, Support
Greater Boston Area
16 hours ago
The Manager of Customer Success, Support will lead a team of 20+ people, including both individual contributors and team leads, who support our dealer partners. The team, and the complexity of work has grown steadily as CarGurus has grown and the leader of this team will enjoy the challenge of continuing to provide great support and team development in an ever-evolving landscape. As we look to the future, this leader should be working to help customers receive the best assistance possible (including self-service, phone, email, etc…); work closely with product and engineering teams to reduce friction in the customer experience; and develop a team that continues to fnd new challenges and success opportunities. The ideal candidate is a strong leader, people developer, analytical problem solver, and customer experience evangelist.