Customer Success Jobs in Boston

74

Solutions Consultant

Smartsheet
Greater Boston Area
8 hours ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Customer Engagement Associate

Dispatch
Greater Boston Area
13 hours ago
+44
Build long-term relationships with distributors at our lead-generation based clients and help to advocate Dispatch’s new technology products. Help the distributors understand the value of Dispatch’s product offerings, and how to communicate that value to their extended network of Service Providers— you teach the teachers so they can go out and train their network of contractors how to leverage Dispatch to improve their business. Become a trusted source of industry best practices and creative product solutions, and help inform and develop that content. Take a proactive approach of offering advice and insights so that territory managers love Dispatch and are empowered to enable the companies within their territory/region. Keep your ear to the ground about new developments and goals at the client level and know how to insert Dispatch’s expertise as needed. Work closely with Dispatch’s product and support teams, so you can catch problems before they happen. Meet regularly with territory managers in order to understand their pain points, and where Dispatch can help them succeed. Have fun building long-lasting relationships and driving adoption of Dispatch’s core software products and services.

Online Recovery Community Manager

Marigold Health
Greater Boston Area
16 hours ago
We’re looking for an empathetic Recovery Community Manager to onboard and engage new members to Marigold, an app allowing patients currently in outpatient substance use treatment to join an online community of text-based support groups 24/7. Marigold Health exists to give every patient with a mental health or substance use condition (~25% of American adults) a place to feel heard. This role is an opportunity to join a laser-focused + mission

VP Client Engagement

Wellframe
Greater Boston Area
16 hours ago
+30
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity. The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.

Manager of Customer Success, Support

CarGurus
Greater Boston Area
16 hours ago
+41
The Manager of Customer Success, Support will lead a team of 20+ people, including both individual contributors and team leads, who support our dealer partners. The team, and the complexity of work has grown steadily as CarGurus has grown and the leader of this team will enjoy the challenge of continuing to provide great support and team development in an ever-evolving landscape. As we look to the future, this leader should be working to help customers receive the best assistance possible (including self-service, phone, email, etc…); work closely with product and engineering teams to reduce friction in the customer experience; and develop a team that continues to fnd new challenges and success opportunities. The ideal candidate is a strong leader, people developer, analytical problem solver, and customer experience evangelist. 

Manager of Dealer Relations

Customer Success Specialist, Onboarding (French Speaking)

Customer Success Specialist, Onboarding (Spanish Speaking)

Customer Success Partner Specialist

Load 1 more jobs5 jobs at CarGurus

Manager, Premium Support

Fuze
Greater Boston Area
16 hours ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Renewal Specialist

Carbon Black
Greater Boston Area
1 day ago
+52
The Renewal Specialist is responsible for maintaining and growing renewal revenue for Carbon Black's expanding customer base. As a member of the Customer Success team in the Sales organization, the Renewal Specialist must be efficient and accurate across a range of time-sensitive activities. In addition, they will work closely with Inside Account Managers to assist with add-on business to their portfolio of accounts.

Customer Success Engineer

Customer Success Manager

Alyce
Greater Boston Area
1 day ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
1 day ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Customer Success Manager (Siftrock)

Drift
Greater Boston Area
1 day ago
We are looking for an entrepreneurial minded CSM to service our customers of Siftrock, a Drift product providing email reply management for marketing automation. We’re looking for someone who will not only service and develop the onboarding strategy for these customers, but who can help us in growing the overall SIftrock go-to-marketing strategy and shaping the long term success plan for our customers. 

Manager, Customer Success Management

Rapid7
Greater Boston Area
1 day ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Senior Customer Success Manager

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Customer Success Manager

Senior Advisory Services Consultant

Customer Adoption manager

Load 3 more jobs7 jobs at Rapid7

Customer Support Engineer

DataRobot
Greater Boston Area
1 day ago
As a Customer Support Engineer, you will take the lead in working with Cloud and Enterprise accounts handling the issues raised through the ticketing system (Zendesk). You will triage and troubleshoot incoming requests, keep the customer informed and engage engineering as needed. On a daily basis you will enjoy collaboration with the top data scientists. Questions related to user account management, application usage and platform operations. 

Director of Enterprise Customer Success

Datadog
Greater Boston Area
2 days ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
2 days ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Customer Experience Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Customer Onboarding Specialist

3Play Media
Greater Boston Area
2 days ago
+27
3Play Media is hiring a Customer Onboarding Specialist! The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. 3Play Media prioritizes delivering an amazing customer experience and this is the first step in

Field Service Technician

XL
Greater Boston Area
2 days ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Customer Advocacy Manager

CloudHealth by VMware
Greater Boston Area
2 days ago
+23
Develop and drive a customer advocacy program that supports sales and marketing efforts and highlights the strength of the CloudHealth by VMware brand. Create well-written, compelling content such as case studies, video testimonials, blog posts and the like. Maintain a measurement, tracking and reporting process that includes an up-to-date database . Execute on customer advocacy initiatives like sourcing, asset management and tracking, etc. Collaborate with teams like sales, product, customer success, and other customer-facing functions to ensure alignment between groups. Assist with the CloudHealth Customer Advisory Board. Identify effective strategies for embedding customer advocacy into cross-functional areas including marketing campaigns.

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
2 days ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Customer Success Lead

CozyKin
Greater Boston Area
2 days ago
+22
-Measure satisfaction of families through regular care ratings checks. -Identify areas for improvement that systematically improve family experience. -Proactively implement systems & processes to improve experience. -Collect care ratings to gather direct feedback from families about their ongoing care. -Use insight from care ratings and other feedback to continually improve quality of care and family on boarding. -Create checklists and SOPs to ensure standardization of care across shares. -Facilitate family circles and neighborhood groups. -Encourage and organize meetups for current familiesIncorporate delightful moments for milestones or holidays. -Coordinate with other teams to drive outreach through community events.

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