Customer Success Jobs in Boston

67

Account Manager

The Predictive Index
Greater Boston Area
1 day ago
+21
The Customer Success Manager will be the PI expert and bring the power of PI to our clients. They will use their relationships to manage and grow direct accounts for PI. This will include launching clients on our software, coordinating training with a local Certified Partner, and ensuring the client is actively using the system. This role is ideal for an individual who has the ability to grasp overall strategy while executing on specific tasks and projects at once.

Director, Account Servicing

Forward Financing
Greater Boston Area
1 day ago
+43
Account Servicing plays a critical role helping our small business customers resolve payment issues, and strengthening our position as a trusted partner to them. As Head of Account Servicing, you will lead a high-performing team of 13+ Specialists, driving and continually improving the team’s performance. Your goal will be to enhance the team’s effectiveness in resolving payment issues for our customers, while continually raising the level of service we provide our customers.

Client Success Team Lead

Panorama Education
Greater Boston Area
1 day ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Solution Implementation Manager

Smartsheet
Greater Boston Area
1 day ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Client Development Manager

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

AI Support Engineer

DataRobot
Greater Boston Area
1 day ago
As a Customer Support Engineer, you will take the lead in working with Cloud and Enterprise accounts handling the issues raised through the ticketing system (Zendesk). You will triage and troubleshoot incoming requests, keep the customer informed and engage engineering as needed. On a daily basis you will enjoy collaboration with the top data scientists. Questions related to user account management, application usage and platform operations. 

Operations Analyst

Customer Success Specialist, Onboarding

CarGurus
Cambridge
1 day ago
+41
As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealer’s experience. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.

Manager, Customer Success – Co-op

Customer Success Partner Specialist

Customer Success Manager

Drift
Greater Boston Area
1 day ago
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, Small/Medium Enterprise and Small Business)

Training Lead

Wellframe
Greater Boston Area
1 day ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

Client Operations Manager

Wellframe
Greater Boston Area
1 day ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Director of Implementations

Wellframe
Greater Boston Area
1 day ago
+30
We are looking for an exceptional Director of Implementations to manage and scale the implementation and delivery of Wellframe’s technology-based solution for our payer and provider clients. As Director of Implementations, you will lead internal and client teams to prepare new clients for go-live with the Wellframe solution as well as new rollouts with established clients. This role will involve implementation strategy and methodology development, capacity planning, client relationship management, and people management. The primary responsibilities include positioning clients for long-term success, continuously improving our implementation strategy and processes, working with our Sales and Account Management teams to enable successful handoffs, and ensuring that our implementations are efficient, effective, on target, and an overall positive experience for all involved.

Customer Success Manager

Localytics
Greater Boston Area
1 day ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Customer Success Manager

CrunchTime!
Greater Boston Area
1 day ago
+25
We're looking for a Customer Success Manager to join the growing Client Services team. The successful candidate will exhibit a high level of self-motivation and independence while working in a team environment. This candidate will be expected to interact with all functional areas of the organization and clients through the pre and post-implementation phases. This role will be responsible for building and maintaining relationships with our clients and ensure they are successfully and consistently using the application to its fullest extent. 

Mid-Market Restaurant Success Manager

Toast
Greater Boston Area
1 day ago
+45
The Restaurant Success Manager (RSM) will operate as a key customer advocate for his/her assigned accounts, driving customer satisfaction across his/her territory. This position will be responsible for key performance indicators of their assigned ~30 Mid-Market level customers. KPIs include customer NPS, expansion revenue, retention, and referral revenue. The RSM will own a defined geographic territory of highly valuable Mid-Market Customers. Pivotal to this role is a strong ability to understand customer empathy and to drive a high level of customer satisfaction across their customer base. This is a key role within the business and the employee will proactively engage in the on-going management of their accounts including the topics related to customer satisfaction, feedback on the solution and driving value from our services.

Manager, Restaurant Success Analyst

Restaurant Success Manager - Inside

Restaurant Success Analyst

Onboarding Specialist (Boston)

Klaviyo
Greater Boston Area
1 day ago
+42
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Customer Success Manager (Boston)

Customer Success Engineer

Channel Customer Success Manager

Manager, Customer Success (Boston)

Manager of Customer Success - Onboarding (Boston)

Product Expert - Full-time/Flex (Boston)

Load 3 more jobs7 jobs at Klaviyo

Customer Support Specialist

Punchbowl
Greater Boston Area
2 days ago
+17
At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform. Some Punchbowl Perks: Flexible, semi-remote work option 100%

Customer Experience Associate (Temporary to Perman…

DraftKings
Greater Boston Area
5 days ago
+27
We are searching for multiple Temporary Customer Experience Associates to join our team in Boston for this upcoming NFL season! You will be one of the primary contact points for customer inquiries and customer support related matters. Join our groundbreaking team of sports entertainment leaders.

Client Relationship Manager

MassMutual
Greater Boston Area
5 days ago
+13
Working independently, incumbents maintain and enhance relationships with existing DC/DB clients. Ensure client satisfaction through periodic client meetings and discussions covering service levels, plan utilization, product offerings, and fund investment performance. Work closely with sales, plan administration, and operations staff. Participate in finals presentations. Incumbents have a thorough understanding of clients’ requirements. While incumbents have overall responsibility for client relationships, day-to-day service and administrative issues are handled by plan administration staff.

Customer Success Manager

The Predictive Index
Greater Boston Area
5 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Bilingual Customer Success Associate

Flywire
Greater Boston Area
5 days ago
+26
A confident communicator who will excel in conveying solutions and training via phone, email, and chat to Flywire customers. A determined problem solver willing to focus and commit in finding the best solution for the customer. A relationship builder who is empathetic and able to understand the world in someone else’s shoes. Technically curious to build, configure, and edit customized payment experiences for new and existing customers. Interested in gaining a deep knowledge of various software platforms, dashboards, and technical programs. Globally minded and passionate about collaborating with international Flymates around the world.

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