Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

133

Client Success Specialist

Flywire
Greater Boston Area
1 week ago
+26
The Client Success Specialist will work with Business sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution. 

Senior Client Success Consultant

Mirakl
Somerville
1 week ago
+22
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are: The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo A rapidly growing organization

Customer Care Representative

Owl Labs
Somerville
1 week ago
+11
Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment. This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

User Operations Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Operations (Full Time)

Brooklyn Boulders
Somerville
1 week ago
+13
OUR STORY: Brooklyn Boulders (BKB) opened its doors in 2009. With facilities now nestled in the hearts of New York, Boston and Chicago and programs all over the country, BKB operates an adventure lifestyle ecosystem that consists of a diverse community of climbers, creatives, artists, and fitness enthusiasts, with the common vision of Becoming Superhuman Together. We live and breathe our CORE VALUES. They’re what makes BKB…BKB! INSPIRE GET

IT Technician

Datadog
Greater Boston Area
1 week ago
+39
Provide amazing day to day hardware and software technical support for our users. Configure laptops as part of onboarding and refresh cycles. Assist with new hire orientations covering policies, best practices and services used within Datadog. Handle general ticketing, account management, and problem escalation. Maintain hardware and software inventory. Support audio visual needs for Datadog employees in conference rooms and other common areas. Create and maintain internal and user facing documentation. Participate in deployment and security related projects.

Executive Assistant

DraftKings
Greater Boston Area
1 week ago
+24
We are seeking an experienced Executive Assistant needed to support DraftKings’ Chief Executive Officer. Duties include, but are not limited to, complex scheduling and project management. Ideally, you thrive working in a fast-paced, results-driven environment while balancing multiple priorities. You also exercise impeccable judgment in a variety of situations, handling confidential matters with the utmost discretion.

Director of Customer Success

Upserve
Greater Boston Area
1 week ago
+25
ABOUT THE ROLE The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value

Game Director

Demiurge Studios
Greater Boston Area
1 week ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Office Services Coordinator

Connective DX
Greater Boston Area
1 week ago
+16
Connective DX is a growing digital agency seeking an enthusiastic Office Services Coordinator for our employee experience and operations team in our Boston office. Do you love empowering people to succeed? Are you passionate about the way people experience brands in the digital age? Are you naturally curious with a strong drive to grow your career? Do you relish in the details of providing a great experience? If so, we’d love to talk with you. A

Customer Service – Order Handling Support

ZAGENO Inc.
Cambridge
1 week ago
COME JOIN US We are currently seeking enthusiastic individuals to join our customer support team in Cambridge. As part of a growing B2B online marketplace, you will be challenged every day by an exciting, fast-paced environment. You'll manage every step of the laboratory ordering process while creating meaningful relationships with our customers and vendors. Come help today's life science researchers discover tomorrow's innovation! YOUR TASKS

Administrative Assistant II

Peapod Digital Labs
Greater Boston Area
1 week ago
+17
General office management. Manages department/function by distributing and ordering supplies. Manages functional budget, prepares invoices and reports to assist the assigned individual and functional area. Manage travel (includes online research, booking, tracking, preparing the traveler, etc.). Manage meeting and conference rooms. Meeting and event planning (includes negotiation hotel contracts, scheduling catering, preparing for Web and video conferencing, etc.). Serve as coordination point to collect, organize, and present information for the functional area. Function/Department Program Coordination & Support. Serves as the main liaison and communication link to leader and function.

Customer Support Engineer

MineralTree
Cambridge
1 week ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

Partner Support Manager

Fuze
Greater Boston Area
1 week ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Director, Pricing & Monetization

Flywire
Greater Boston Area
1 week ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Solution Implementation Manager

Smartsheet
Greater Boston Area
1 week ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Customer Success Manager

Hi Marley
Greater Boston Area
1 week ago
+31
Hi Marley is transforming the risk industry by helping insurance companies deliver a modern experience that puts customers first.  We are a technology company that is disrupting the often-misunderstood industry of risk. Our mission is to make insurance simple and lovable while protecting people and the things they care about. We are growing rapidly and are looking for a highly motivated, dynamic, talented individual to join our Customer Success

SmartSense Technical Analyst

SmartSense by Digi
Greater Boston Area
1 week ago
+36
· Respond to help desk services requests. · Create, assign and/or complete helpdesk work tickets. · Install hardware and software applications. · Administrate printer/copier/fax. · Troubleshoot workstation/network issues using basic Windows, Apple, and networking tools. · Participate in an on call rotation. · Utilize multiple tools and application to accomplish daily tasks. · Work as point person with vendors as related to break fix issues. · Other duties & projects as assigned by Manager.

Manager, Solution Services

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Office Assistant (Part-time)

edX
Greater Boston Area
1 week ago
+15
Provide coverage for the reception desk and office Monday-Friday preferably from 11-5pm. Create and manage an inventory of office supplies by purchasing and stocking supplies for the office. Manage daily lunches and provide help with events including set-up, catering, and cleaning. Coordinate with administrative assistants and other internal colleagues to prepare for meetings and events. Monitor and restock kitchen inventory of snacks, beverages, and other supplies on a daily basis. Supervise caterers and other service staff during daily lunch. Coordinate with maintenance contractors, vendors, and cleaning crew to monitor plumbing, appliance.maintenance, electrical and other services as needed. Assist with projects as requested or assigned by management.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software

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