Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

119

Executive Assistant

SHYFT Analytics
Greater Boston Area
1 week ago
+19
SHYFT is seeking a skilled Admin Professional who will be responsible for performing administrative duties of advanced degrees of complexity for the assigned Executive. This individual will have customary responsibilities such as managing correspondence which is often of a confidential nature, preparing research, screening incoming phone calls and mail, communication on behalf of the Executive, and acting as the "gatekeeper;" as well as handling more complicated special projects such as coordination of complex meetings.

Senior Underwriter - Small Commercial

Simply Business
Greater Boston Area
1 week ago
+17
As a pivotal member of the Commercial Team, you will be responsible for portfolio management of the MGA book of business. This position will have wide ranging responsibilities, including maintaining underwriting guidelines, line profitability results, referral management and product development. You will work closely with the MGA, Commercial and Insurance Product teams on a day to day basis. Additionally, you will serve as the primary point of contact for the relevant capacity providers. This is a highly technical and market facing position, which requires experience with General Liability and BOP lines of business. Additionally, you will work alongside the Customer Team, the Marketing Team, Product Management teams and the UK functional teams as needed.

Executive Assistant

Kensho Technologies
Greater Boston Area
1 week ago
+24
Handle communications with executive leadership team including scheduling meetings, events, emails, and calls in a timely manner. Manage the scheduling and expensing of travel and accommodation. Prepare presentations, reports, data and research for upcoming meetings/events. Help deliver on company goals and objectives. Assist with HR-related functions around recruiting, people operations, or communication of information to employees. Maintain company organization charts and the employee directory. Maintain human resource information system records and assist with reporting. Be comfortable performing clerical duties. Assist with new employee onboarding as needed. Assist with event planning for key company events, internally and externally.

Product Support Specialist

Ellevation Education
Greater Boston Area
1 week ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Desktop Support Specialist

Flywire
Greater Boston Area
1 week ago
+26
We, at Flywire, our looking for a self-motivated IT professional to provide IT support at our Boston headquarters. You, along with other members of the Boston and Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests.

Chief of Staff

Cogo Labs
Greater Boston Area
1 week ago
+51
Shadow Mira to develop an understanding of overall business strategy and operations. Monitor Mira’s calendar for upcoming meetings/events as well as her email inbox to make sure it is organized, conflicting commitments are rescheduled or delegated, and nothing slips through the cracks. Add structure to meetings and obtain meeting materials in advance. Develop charts, data visualizations, and/or prototype simple tools and software products. Within three months, attend meetings on Mira’s behalf, gather relevant information for decision-making, understand the context for discussion, and report back. Develop an opinion of what should come next, recommend a course of action, and assist in implementing next steps. Within six months, take lead on one or more strategic project(s). Delegate when necessary to the appropriate people to complete tasks or projects on Mira’s behalf. Follow up on assigned work and ensure timely, high-quality execution. Lay a strong foundation to take on a senior role at Cogo Labs or a Link Ventures portfolio company in the next stage of their career.

Engineering Support Specialist

Cogo Labs
Greater Boston Area
1 week ago
+51
We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

Partner Manager

LeanIX, Inc.
Greater Boston Area
1 week ago
+16
As a Partner Manager, you are a leader creating the interface between LeanIX and our international partner ecosystem. This is your chance of building an industry leading partner ecosystem from the ground up!You have a passion for business development and will be responsible for identifying, recruiting, enabling and managing a number of our advisory-, SI- and technology partners. You will build relationships on all levels with your partners and execute towards joint business plans in order to support the joint strategic goals of LeanIX and our partners. For this, you will coordinate and collaborate with cross-functional teams (marketing, sales, R&D, customer success) to deliver a world-class experience for your partners and our joint customers.

Customer Success Manager

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

Director, Enterprise Customer Success Management

Drift
Greater Boston Area
1 week ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Customer Success Manager

ProfitWell
Greater Boston Area
1 week ago
+27
It's not just about pushing code. It's about pushing high quality code that sets the product apart and defines the ethos of the experience of the product. You'd rather take an extra 30 minutes to work out a better process than simply wait for all of the bugs to appear. Of course, there are times bugs teach you an even better way of solving the problem and the way forward is simply relentless execution. No problem shouldn't be considered and your teammates enjoy working through them with you. It's not personal, it's all about creating the very best product possible. If this is you, come join the team at ProfitWell as an Engineer where you'll have a chance to get your hands dirty and learn from others who share your passion for building amazing products.

Client Strategist

ProfitWell
Greater Boston Area
1 week ago
+27
Are you great at building relationships? Do you love data and presenting it to others? Smirking a bit because those first two questions seem too on the nose? Then you may just be a perfect fit for the Client Strategist role at ProfitWell. As we grow, our current customers are valuable resources for future engagements and we want to nurture these relationships in a fun and thoughtful way. That’s where the Client Strategist comes into play. You should be a natural at establishing rapport, asking questions, and building meaningful relationships to the benefit of both our customers and ProfitWell.

Customer Success Director - Northeast

Mendix
Greater Boston Area
1 week ago
+13
Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made. Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers. Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap. Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success. Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.

Customer Success Manager

Acquia
Greater Boston Area
1 week ago
+20
 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Chief of Staff

ProfitWell
Greater Boston Area
1 week ago
+27
We are looking for a Chief of Staff to join our Operations team. This unique role is an integral part of the organization that will work cross-functionally with everyone in the company and will be responsible for a myriad of tasks ranging from large and highly impactful projects down to daily office requests from all team members. The right person for this role will thrive while juggling multiple projects at once and working with both internal and external stakeholders. You should be a self-starter comfortable with ambiguity and working with little to no direction.

Customer Experience Representative - Boston

Drizly
Greater Boston Area
1 week ago
+11
You are a highly motivated problem solver. People tend to describe you as a hardworker - but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as quickly, politely, and professionally as possible. You aren’t easily rattled. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you don’t need to promise the world, but instead be honest, understanding, and exhibit good judgment. You are a supercommunicator, both written and verbal; and you love to share what you learn.

IT Engineer - POS Integrations

Drizly
Greater Boston Area
1 week ago
+11
Own and drive multiple projects through close coordination with retailer teams, internal teams, and 3rd parties. Connect remotely into store POS systems and install / write custom data extraction scripts. Write complex SQL queries to join tables, pull necessary fields, and export data to CSV. Maintain a code repository of scripts in git. Troubleshoot in-store networking issues (connecting to remote databases, firewall issues, outbound FTP issues, etc). Provide documentation and establish troubleshooting procedures for the retailers and internal teams. Work with our engineering team to integrate the extracted data into Drizly's ecommerce platform.

Technical Support Specialist

Owl Labs
Somerville
1 week ago
+11
As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Enterprise Customer Success Manager

Drift
Greater Boston Area
1 week ago
Customer Centricity: You are a trusted partner and advisor to your customers, and their needs are your north star. Agility/Rigor: “Give me what I need to get moving” is your mantra. As things change and move quickly, you are excited by the fast pace, and opportunity to constantly learn. Scrappiness: You are energized by rolling up your sleeves and making things happen. Extreme ownership: You hold yourself accountable to a high bar. You are supremely organized, you see what needs to happen, and you don’t just roll with it, you run with it. Implementation Chops: You know what it takes to get customers moving quickly and seeing value from software for their business. You also know what it takes to drive change through an organization, and to guide customers through that change. Problem solving: Getting to the root cause of a challenge and coming up with a solution is second nature to you. You have an eye for identifying problems, and an even stronger skill in taking positive proactive action. Technical capabilities: You’re thrown something SaaS Software/Internet related and can move quickly through it with a strong sense of comfort and confidence (e.g. Integrations, APIs, JavaScript, CRM).

Executive Assistant

edX
Greater Boston Area
1 week ago
+15
EdX is hiring an Executive Administrative Assistant to support our Chief Product Officer. A strong EA candidate is a highly­ organized, detail­ oriented, self­ starter with a strong track record of demonstrating sound judgment. The keys to this role will be pragmatic thinking, strategic support and passion for executing efficiently in a fast­ moving environment filled with competing priorities.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $71,000
Min: $48K
Max: $90K
Client Success Manager $71,848
Min: $45K
Max: $130K
Business Analyst $73,208
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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