Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

130

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
1 week ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Desktop Support Specialist

Flywire
Greater Boston Area
1 week ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Customer Success Manager

Drift
Greater Boston Area
1 week ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Staff Pathologist

PathAI
Greater Boston Area
1 week ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Client Operations Manager

Wellframe
Greater Boston Area
1 week ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Advocate - Entry Level

Drift
Greater Boston Area
1 week ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Executive Assistant

Forward Financing
Greater Boston Area
1 week ago
+43
As an Executive Assistant you will be the right-hand person to the Executives of the company, responsible for all logistical coordination of calendars and communication with internal teams, customers, and other corporate stakeholders. Majority of time spent will be in support of the CEO and founder (75%). The remainder of the time, supporting the President (25%). Ideal candidates will be extremely detail oriented and organized. He/she acts proactively and without much supervision, anticipating needs and following through.

Customer Support

LeanIX, Inc.
Greater Boston Area
1 week ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Senior Site Operations Manager

ASICS Digital
Greater Boston Area
1 week ago
+32
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Client Development Manager

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Operations Manager

Zagster
Greater Boston Area
1 week ago
+33
Zagster Overview: At Zagster, we are passionate about providing mobility solutions to communities nationwide.  By joining our team, you have a unique opportunity to lead innovation in the high impact and fast-paced field of shared mobility. Our team operates 250+ shared mobility markets nationwide and is rapidly expanding our scope to meet the many operations challenges facing urban transportation.  We partner with cities, universities, real

Bank Channel Customer Success Manager

MineralTree
Cambridge
1 week ago
+23
MineralTree’s Customer Success Manager for the bank channel will be responsible for owning the overall Bank relationship including overseeing implementation, training, and overall go to market and sell through.  In this newly created role the Project Manager for the bank channel will act as the strategic advisor to financial institutions on educating them on AP automation and helping them deliver the solution to their end clients.

Senior Account Executive

GreatHorn
Waltham
1 week ago
+38
We’re looking for an experienced results-driven sales professional with strong cyber security experience, preferably in SaaS, who wants to be part of a high-growth, fast-paced company. As a Senior Account Executive, you will work closely with the founding team on business, sales, and customer relationship development. This is a great opportunity to make waves and be part of building a high-performance sales team, working with cutting edge

Director of Client Training

Wellframe
Greater Boston Area
1 week ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

IT Systems Support Analyst

PathAI
Greater Boston Area
1 week ago
+21
We're looking for a skilled and experienced IT Systems Support Analyst to join our team and help lay the groundwork for our growing technology team, which is currently composed of the Director of IT and an IT Specialist

Vice President of Customer Advocacy

LogicManager
Greater Boston Area
1 week ago
+17
The Vice President of Customer Advocacy will report directly to our CEO and will manage a team of customer advocacy managers and representatives. This person will be managing, coaching, and growing our innovative customer advocacy team to scale our sales closing cycle while sustaining the highest customer satisfaction and referral rate in our industry. The ideal candidate is thoughtful, accountable, and has managed others through inspiration and innovation. They should also be looking to accelerate their professional career in one of Boston’s most innovative companies.

Customer Advocacy Team Lead

LogicManager
Greater Boston Area
1 week ago
+17
As a Customer Advocacy Team Lead, you will help coach and mentor a team of Customer Advocacy Specialists. You will work only with inbound leads who request follow-ups and help in their decision making process. New employees will first join our training program, rotating through roles in our business advisory and marketing teams to receive industry and solution certifications, before transitioning into a full-time position as a Customer Advocacy Team Lead. This program is designed to provide a cross-functional view of our sales operations and our customer life-cycle to accelerate your skills as a subject matter expert in the governance, risk, and compliance field and as a consultative sales professional.

Customer Support Manager

Drift
Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Chief of Staff

Panorama Education
Greater Boston Area
1 week ago
+23
Partnering with the CEO to identify and prioritize areas of impact and leverage across Panorama, and providing counsel - To be successful in this role, you will build a strong understanding of all aspects of Panorama and ensure that the CEO is focused on what is most important. Leading and supporting key projects and initiatives on behalf of the CEO - Examples include fundraising, goal-setting, executive searches, strategic planning, conference presentations, investor relations, reviews of company performance, board management, company-wide communication, and action planning based on team survey results. Offering targeted support where needed across the organization - When key areas of need emerge across the company, you will take on special projects to support those needs, such as helping one team revamp their hiring strategy, or troubleshooting a cross-functional challenge. Building relationships across Panorama and driving improvement - You will stay connected with people across Panorama, listening to feedback and using this perspective to drive continuous improvement.  Growing communication, collaboration, and culture across Panorama - Ensuring we stay strong in these areas is one of the CEO’s core responsibilities, and you will play a leadership role here. Supporting CEO-organized meetings and events - For example, weekly Leadership Team meetings, monthly all-hands team meeting, and quarterly managers meetings.

Customer Support Representative - Science Communic…

Embark Veterinary
Greater Boston Area
1 week ago
+17
Embark Veterinary is searching for a Full-Time Customer Support Representative with a focus on general science/biology. To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve questions about the inheritance of conditions and traits, assisting customers in interpreting their results, and interfacing with our Science and Veterinary teams to answer more challenging questions. This role also requires the ability to extend support to outlying questions outside of scientific inquiries as necessary.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software
+7
Marketing Tech, Sales

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