Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

133

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
6 days ago
+21
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Customer Success Manager

The Predictive Index
Greater Boston Area
6 days ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
6 days ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Support Manager

Embark Veterinary
Greater Boston Area
6 days ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Customer Onboarding Manager

The Predictive Index
Greater Boston Area
6 days ago
+21
The Onboarding Manager will be the PI expert responsible for helping new clients bring PI to their organization and align their talent goals to their strategic goals. They own the Onboarding program along with its metrics for success. They will use their subject expertise and project management skills to guide clients through the PI Onboarding program and drive initial adoption. This includes hosting kickoff calls to discuss and help clients plan their implementation, hosting online training sessions, and ensuring the client is on track with their onboarding timeline. The Onboarding Manager owns the customer success metrics and is the voice of the customer within PI. This role is ideal for an individual who has the ability to work as part of cross-functional teams, grasp overall strategy while executing specific tasks within a process and can manage the success of multiple customers simultaneously.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
6 days ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

IT Manager

The Predictive Index
Greater Boston Area
6 days ago
+21
We are seeking a driven, efficient IT Manager to contribute their technical leadership and expertise to our quickly growing, fast-paced organization. The ideal candidate has strong communication skills, experience managing technical resources, developing IT policies, systems, and network administration experience. The IT Manager will be responsible for managing all internal technology infrastructure and operations.

Desktop Support Specialist

Flywire
Greater Boston Area
6 days ago
+26
Company Description Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions. Job Description We, at Flywire, our looking for a self-motivated IT

Director of Customer Advocacy

LogicManager
Greater Boston Area
6 days ago
+17
LogicManager is looking for a high-performing Director of Inbound Customer Advocacy who is excited to expand our SaaS new revenue generation efforts as we rapidly expand our operations. With zero cold calling and purely inbound marketing, we have accelerated our revenue growth from 40% to 70% over the last five years. This role presents a major career growth opportunity to scale our uniquely successful inbound marketing strategy. The Director of Inbound Customer Advocacy will report directly to our CEO and manage the Inbound Customer Advocate Managers and Inbound Customer Advocate Representatives. This person will be managing, coaching, and growing our innovative customer advocates teams to scale our closing cycle. The ideal candidate has led inside sales teams, been a sales manager or a director who is overseen a team and is looking to grow in their career.

Customer Success Manager

Drift
Greater Boston Area
6 days ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Staff Pathologist

PathAI
Greater Boston Area
6 days ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Client Operations Manager

Wellframe
Greater Boston Area
6 days ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Advocate - Entry Level

Drift
Greater Boston Area
6 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Executive Assistant

Forward Financing
Greater Boston Area
6 days ago
+43
As an Executive Assistant you will be the right-hand person to the Executives of the company, responsible for all logistical coordination of calendars and communication with internal teams, customers, and other corporate stakeholders. Majority of time spent will be in support of the CEO and founder (75%). The remainder of the time, supporting the President (25%). Ideal candidates will be extremely detail oriented and organized. He/she acts proactively and without much supervision, anticipating needs and following through.

Customer Support

LeanIX, Inc.
Greater Boston Area
6 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Senior Site Operations Manager

ASICS Digital
Greater Boston Area
6 days ago
+32
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Client Development Manager

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Operations Manager

Zagster
Greater Boston Area
6 days ago
+33
Zagster Overview: At Zagster, we are passionate about providing mobility solutions to communities nationwide.  By joining our team, you have a unique opportunity to lead innovation in the high impact and fast-paced field of shared mobility. Our team operates 250+ shared mobility markets nationwide and is rapidly expanding our scope to meet the many operations challenges facing urban transportation.  We partner with cities, universities, real

Bank Channel Customer Success Manager

MineralTree
Cambridge
6 days ago
+23
MineralTree’s Customer Success Manager for the bank channel will be responsible for owning the overall Bank relationship including overseeing implementation, training, and overall go to market and sell through.  In this newly created role the Project Manager for the bank channel will act as the strategic advisor to financial institutions on educating them on AP automation and helping them deliver the solution to their end clients.

Senior Account Executive

GreatHorn
Waltham
6 days ago
+38
We’re looking for an experienced results-driven sales professional with strong cyber security experience, preferably in SaaS, who wants to be part of a high-growth, fast-paced company. As a Senior Account Executive, you will work closely with the founding team on business, sales, and customer relationship development. This is a great opportunity to make waves and be part of building a high-performance sales team, working with cutting edge

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software

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