Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

119

Customer Success Manager

MineralTree
Cambridge
1 week ago
+23
MineralTree’s Customer Success Manager will be responsible for owning the overall customer relationship with assigned accounts. In this exciting role, your mission is to ensure high customer satisfaction, advocacy, and retention. You will be an expert on our product and partner with our customers.  Internally, you will represent the “voice of the customer” across the organization ensuring that we continue to meet and exceed the needs of our clients.

Customer Service Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Customer Success Manager

The Predictive Index
Greater Boston Area
1 week ago
+21
The Customer Success Manager will be the PI expert and bring the power of PI to our clients. They will use their relationships to manage and grow direct accounts for PI. This will include launching clients on our software, coordinating training with a local Certified Partner, and ensuring the client is actively using the system. This role is ideal for an individual who has the ability to grasp overall strategy while executing on specific tasks and projects at once.

Senior Corporate Account Manager

CloudHealth by VMware
Greater Boston Area
1 week ago
+23
-  Lead a book of high profile accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities. -  Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer’s overall objectives are being met, and they are finding ongoing value through the adoption of product and services. -  Establish and grow key relationships with executive sponsors and decision makers across full book of business. -  Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success. -  Track customer interaction within Salesforce.com and Gainsight. -  Evangelize new product features and provide customer feedback to Sales, Product, Customer Success and Engineering teams. -  Participate in cloud provider events / seminars and maintain a deep understanding the cloud service management space. - Travel onsite to customers 25-50%.

Digital Assortment Lead

Peapod Digital Labs
Greater Boston Area
1 week ago
+17
This position is accountable for delivering a superior understanding (competitive advantage) of company, customer, industry, and category trends and strategies at the highest level, and manage/mentor a team of associates that will be dedicated to brand specific e-assortment support. The role is also will work with other e-commerce teams in the translation of the analytics into clear and actionable insights that are delivered to the brand assortment leads and brand merchandising teams.  This role will materially influence the success of the organization merchandising and marketing strategies by linking strategic insights about customers' overall shopping behavior to what must be done at the category/vendor negotiation level.

Account Management Coordinator

Acquia
Greater Boston Area
1 week ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Manager, Premium Support

Fuze
Greater Boston Area
1 week ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Customer Support Manager

ASICS Digital
Greater Boston Area
1 week ago
+21
Mentor/teach any new employees & current staff. Spearhead training of new employees. Maintain an up-to-date bug list & known issue section. Communicate with our user base across all channels, such as social media, email, technical writings, etc... Maintain an up-to-date Help Center to enable our users with the tools they need to succeed. Work with the QA & Product teams to identify and triage bugs & user pain points. Coordinate with QA & Product teams to ensure customer needs are represented in product decisions. Work directly with engineers when necessary to troubleshoot bugs. Organize & categorize tickets into bugs/known issues. Reproduce & verify any customer complaints.

Senior Manager, Global eCommerce Site Operations

ASICS Digital
Greater Boston Area
1 week ago
+21
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Supply Chain Manager

Bevi
Greater Boston Area
1 week ago
We are seeking a Supply Chain Manager to manage the organization’s supply chains, drive continuous process improvement, and build a rock solid logistics structure as we scale. The Supply Chain Manager will oversee a small team and report directly to the Senior Director of Supply Chain.

Technical Support Specialist

Bevi
Greater Boston Area
1 week ago
Provide remote technical support to Partners in all regions on machine installations, preventative maintenance and troubleshooting problems related to any Bevi units in the field. Drive toward achieving performance measurements (KPIs) for partner service and help the organization meet related targets. Field all inbound email and phone support requests and triage to appropriate Bevi service teams. Keep a detailed service log of all Bevi support tickets in order to chronicle the top Bevi field issues. Regularly monitor Bevi Dashboard to ensure each partner is properly servicing their Bevi units.

Network Implementation Engineer

Fuze
Greater Boston Area
1 week ago
+29
Prepare and conduct Network Design Discovery, via phone or on-site visits, in order to identify major components that would be part of Unified Communication services. Prepare and document a Network Design drawing. Prepare configurations for and assist Customer on installing Appneta Real Time Monitoring units where required. Prepare and document a Risk Analysis Report, based upon findings of the Network Design Discovery, Site Survey reports, and Appneta Monitoring reports. Prepare and document a Network Research summary report, to include Network Design drawings, Risk Analysis report, and site by site details. Prepare and conduct Network Research Summary presentation with Customer and Fuze personnel involved with the project. Perform Network Readiness test, as to vet out issues as to ensure design will support Fuze services. Perform troubleshooting with Customer when required. Perform Network Validation testing when required.

Sales & Fulfillment Associate

Percy
Greater Boston Area
1 week ago
In this role, you will: Assist with everything needed to make a fantastic match between job-seeker and job, to the lasting benefit of both clients and candidates Provide a “wow” level of service to entry-level job-seekers accustomed to being ignored or shunted aside Partake in daily strategy meetings Assist with various projects Widen your skills and expand your responsibilities as you become more comfortable with our processes

Manager of Solution Services

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager of Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Customer Success Associate

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...

Director, Client Strategy & Operations, Health…

Wellframe
Greater Boston Area
1 week ago
+16
The Director is responsible for strategic account management of health plan accounts and will have primary accountability for setting the strategic direction, performance targets, and overall success of the account. The Director will navigate clients through change management and tech-enabled transformation of member-facing services to meet client goals, improve the member outcomes, and enhance effectiveness of member-facing services. This individual will evaluate and communicate client performance relative to mutually defined goals and success measures. The Director will identify opportunities to expand the breadth and depth of our solution offerings within those accounts and share information relative to account performance and market insights to impact product, clinical, and service developments. The Director will excel in relationship-building, strategic thinking, written and verbal communication, problem solving, and navigating complex situations.

Claims Specialist

Agero
Greater Boston Area
1 week ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Customer Support Associate

edX
Greater Boston Area
1 week ago
+15
edX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends. 

Customer Success Manager

Midaxo
Greater Boston Area
1 week ago
+26
The Customer Success Manager position is a consultative, client-facing role – essential to the successful onboarding, training and long-term management of our clientele. You will collaborate with our customers to understand their M&A goals and help them achieve their objectives by leveraging our platform. As part of the Customer Success team, you will provide client services to customers, while expanding platform best practices, improving internal processes, and furthering the business unit’s development. You will ensure the customer’s long-term success by bridging the gap between their status quo and an industry leading M&A management process.

Technical Support Engineer

Attivio
Cambridge
1 week ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $71,000
Min: $48K
Max: $90K
Client Success Manager $71,848
Min: $45K
Max: $130K
Business Analyst $73,208
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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