Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

106

Customer Support

LeanIX, Inc.
Greater Boston Area
6 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Director, Procurement & Strategic Sourcing

Intralinks
Waltham
6 days ago
+39
About the Job: As the Director, Procurement & Strategic Sourcing, you will be responsible for driving efficiency and simplification across the company. Your role will help facilitate growth by alleviating current roadblocks, analyzing current state business processes and partnering with functions to identify future opportunities. You will play a key role in defining and leading the sourcing and procurement strategy across the Company and develop

Systems Engineer - Mid-Day Shift

Vestmark, Inc.
Greater Boston Area
6 days ago
+40
We are looking to add a mid-senior level member to the Vestmark Managed Services team. As a systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, contracting, re-engineering or implementing the next generation of our service. You will be the primary problem solver for IT service issues. You will work on routine system performance analysis, recurring system maintenance, network troubleshooting, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges.

Staff Pathologist

PathAI
Greater Boston Area
6 days ago
+21
PathAI is seeking a full-time pathologist with strong general surgical pathology skills to work with our team on building state-of-the-art artificial intelligence algorithms. US board certification in anatomic pathology is required, and subspecialty expertise and experience in practice is preferred. The right candidate is structured and disciplined, has a natural curiosity about the details of the machine learning field, and an ability to communicate effectively. The candidate must be an excellent collaborator and team player.

Technical Engineer - Production Support

Vestmark, Inc.
Greater Boston Area
6 days ago
+40
As a Technical Engineer on our production support team, you will be responsible for all aspects of production and technical support for clients using our Managed Accounts solutions platform. This hands-on position requires significant client contact and coordination with internal operations and technology teams to service new and existing clients. The Technical Engineer will work with clients analyze, research, and resolve customer support cases. 

Customer Support Advocate

Drift
Greater Boston Area
6 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Director, Enterprise Customer Success Management

Drift
Greater Boston Area
6 days ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Client Operations Manager

Wellframe
Greater Boston Area
6 days ago
+16
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Success Manager

Drift
Greater Boston Area
6 days ago
Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, SME, SMB)!What you’ll be doing on the Customer Success team at Drift:Customer Success Managers at Drift embody the

Executive Assistant

Localytics
Greater Boston Area
6 days ago
+22
Localytics is looking for a rockstar Executive Assistant to provide a full range of support to the CEO and assist with operational and administrative tasks. This person will be responsible for ensuring streamlined activities within the organization based on the priorities of the CEO. They will organize and prioritize critical issues and information for the CEO to facilitate efficient decision making. The ideal candidate is extremely organized, a great communicator, confident, detail oriented, proactive, calm under pressure, and has excellent interpersonal skills.

Senior IT Security Analyst

LogicManager
Greater Boston Area
6 days ago
+17
We are currently seeking a candidate experienced in Service Organization Controls (“SOC”) and other IT Auditing practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to achieve consistent compliance and security assurance. Duties of the IT Security Analyst include assisting with security monitoring and content development, developing and managing various security-related databases, assisting in security due-diligence reviews of LogicManager vendors, and creating recommendations.

Senior Risk & Compliance Analyst

LogicManager
Greater Boston Area
6 days ago
+17
We are seeking candidates who possess strong problem-solving and analytical skills, have a persistent craving to learn, and genuinely strive to improve processes. At LogicManager, compliance is just the minimum performance standard. This cross-functional role allows you to work collaboratively across teams to help sustain effective and efficient corporate governance. The chief responsibility of the senior risk and compliance analyst is to provide research and analysis for a variety of compliance and legal matters and to support LogicManager’s risk and compliance with federal, state, and contractual requirements. Duties of the risk and compliance analyst include assisting in contract negotiation with LogicManager vendors and customers, assisting with compliance monitoring and content development, developing and managing various compliance related databases, and creating legal summaries and recommendations. This is a perfect position for aspiring attorneys or paralegal professionals with the goal of working in corporate risk and compliance or corporate counsel.

Client Development Manager

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Customer Support Specialist - Full-Time

PlacePass
Greater Boston Area
1 week ago
+25
PlacePass’s exceptional Customer Success team helps make customers' trips seamless and memorable by providing exceptional support through phone, email, and chat. Overview: At PlacePass, we believe that the most important things in life aren’t things at all, and celebrate the power of travel to connect, inspire, educate, and empower. Since our founding in 2016, we have been building the world’s largest e-commerce marketplace for in-destination

Business Operations Associate

Owl Labs
Somerville
1 week ago
+11
Optimize, automate and own workflows to keep operations moving forward smoothly. Implement continuous improvements to how hardware is delivered into the hands of customers. Coordinate with Sales and manage the end to end customer purchase order process.  Work with the support team to process returns and refunds. Assist in making strategic decisions on improving the efficiency of current business systems. Bring your own ideas to the team for how we can improve and streamline our operations. Gain experience in a venture-backed hardware startup and have a direct impact on it’s success.

Care Management Lead

CozyKin
Greater Boston Area
1 week ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Regional General Manager- Northeast

Getaround
Greater Boston Area
1 week ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Customer Success Manager

Appcues
Greater Boston Area
1 week ago
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of our customers. To us, customer success doesn’t mean support or account management; it means helping customers reach their desired outcomes and building an amazing experience in the process.  In this role you'll be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will

Merchandising Associate

Drizly
Greater Boston Area
1 week ago
+11
Who we are Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 100 cities across North America to serve up the best buying experience. Drizly offers a

Executive Assistant

LevelUp
Greater Boston Area
1 week ago
+17
We are looking for a talented, highly motivated and proactive Executive Assistant in our Boston office to support the Enterprise Leadership Team. A positive attitude, flawless execution and an enthusiasm for making a difference are key desirable attributes.

Enterprise Support Specialist - Weekend Shift

Genio de Soporte - Horario Extendido

Enterprise Support Specialist - Weekend Shift (Bilingual)

Enterprise Support Specialist - Daytime (Bilingual)

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Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,900
Min: $43K
Max: $130K
Business Analyst $73,038
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+41
Automotive, Consumer Web
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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