Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

133

Customer Advocacy Manager

CloudHealth by VMware
Greater Boston Area
2 days ago
+23
Develop and drive a customer advocacy program that supports sales and marketing efforts and highlights the strength of the CloudHealth by VMware brand. Create well-written, compelling content such as case studies, video testimonials, blog posts and the like. Maintain a measurement, tracking and reporting process that includes an up-to-date database . Execute on customer advocacy initiatives like sourcing, asset management and tracking, etc. Collaborate with teams like sales, product, customer success, and other customer-facing functions to ensure alignment between groups. Assist with the CloudHealth Customer Advisory Board. Identify effective strategies for embedding customer advocacy into cross-functional areas including marketing campaigns.

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
2 days ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Facilities Manager

Markforged
Watertown
2 days ago
+25
The Facilities Manager will join the rapidly growing Business Operations team to ensure success Markforged scales rapidly in 2019. In this role you will: Responsible for facilities projects for existing and future Markforged office locations - scopes Markforged operational and physical space requirement needs as team grows, manages budgets, and ensures projects completed on time Oversees physical security infrastructure, access controls, and policies Manages relationships with property management, facilities vendors, contractors, and building engineers Troubleshoot and problem solve facilities related incidents, and manage landlord relationships Manage office management team across Markforged offices Own global EHS compliance and required reporting Run emergency / incident response planning for all facilities

Maintenance Technician

Product Support Specialist

Ellevation Education
Greater Boston Area
2 days ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

IT Risk Advisory Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are currently seeking a candidate experienced in IT Auditing or Risk practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to have a successful and effective IT risk and governance program. Duties of the IT Risk Advisory Analyst include assisting with content development, developing and managing various security-related databases, consulting with customers, and training other advisory analyst team members on best practices.

Account Management Coordinator

Acquia
Greater Boston Area
3 days ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Strategic Program Manager

Manager, Customer & Solution Programs & Operations

Director, Solutions Architecture

Interactions
Greater Boston Area
4 days ago
+20
    To work as an evangelist of our technology and capabilities with technical and executive decision-makers within client and prospect organizations.     To work with prospects to understand their contact center technology and strategy and work consultatively with prospects to creatively define an integration architecture that blends Interactions’ solution within that strategy.     To design innovative solutions that allow Interactions’ AI platform to seamlessly and efficiently integrate with a client’s existing back office and data infrastructures with a minimum of client or 3rd party change.     Help suggest and define platform requirements needed to deliver and optimize solution integration and channel offerings. Be a key acceptor of new platform capabilities.     Leadership to instill security, data privacy, and reliability as top-of-mind considerations.

Request for Proposal (RFP) Coordinator

Product Support Engineer

Attivio
Cambridge
4 days ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Director of Network Strategy & Development

Catalant Technologies
Greater Boston Area
5 days ago
+25
Catalant is looking for a Director of Network Strategy & Development to lead the strategy and execution for building out our network of consultants and firms to serve our evolving customer needs. In this role, you will manage the Network Development team, composed of Network Development Analysts, Associates and Managers. The Network Development team is responsible for supporting our technology in matching the right talent to all projects posted to our external marketplace. This includes inviting experts to bid on open opportunities, evaluating expert profiles and bids, and recruiting individuals for live project needs. You will be responsible for ensuring the team is efficiently meeting customer needs by improving deal conversion rate and speed to close and driving forward our long term vision for network expansion. You must be willing to help the Network Development team structure their processes and further define measurement and success in this role. You will also be expected to mentor your team on creating successful, productive relationships internally with all partners involved in our sales cycle. As a leader on the Marketplace Strategy team, you will work closely with Sales Leaders and cross functional teams to ensure we’re best positioned to execute on the strategic needs of our customers. This is an exciting opportunity to shape and run a core go-to-market function for the Catalant business.

Desktop Support Technician

PrismHR
Greater Boston Area
5 days ago
In the Desktop Support Technician position, you will provide help desk services and basic technical support for the company’s LAN and phone systems.  You will be responsible for ensuring timely setups for new hires and swift problem resolution. You will also be required to conduct training for new hires on internal IT systems, procedures and software to ensure a smooth onboarding process and compliance with company IT policies.

Executive Administrator

PrismHR
Greater Boston Area
5 days ago
PrismHR is looking for an experienced Executive Assistant to support our CEO and other members of the senior leadership team based at their corporate offices in Hopkinton. The Executive Assistant will provide a high level of administrative support, anticipating and executing on the needs of the CEO and his leadership team. The Executive Assistant functions as an extension of the CEO by anticipating needs and proactively addressing issues with an emphasis on sound judgment, initiative and confidentiality, with appropriate but minimal direction. This position facilitates efficient execution of the CEO activities by vetting internal and external requests, working closely with leadership team members, managing internal and external correspondence, taking the lead in briefing preparation, and managing special events.

IT Operations and Project Manager

BHE
Greater Boston Area
5 days ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Logistics Specialist

Fuze
Greater Boston Area
5 days ago
+29
Fuze is seeking a motivated and conscientious team player to join the Logistics team as a Shipping & Inventory Associate. This role is not customer facing but requires strong communication skills and the ability to manage workload and prioritize tasks to meet the needs of internal teams. The Associate will be responsible for maintaining, shipping, and documenting the use of company inventory, in addition to assisting with the general needs of the Logistics department. The candidate for this role is going to ensure customer satisfaction by enabling internal teams to meet set timelines.

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
5 days ago
+23
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Client Engagement Manager

ProfitWell
Greater Boston Area
5 days ago
+30
Work to solve client challenges in direct partnership with a Business & Pricing Analyst. Manage the full life-cycle and communication for a client relationship, including: Kickoff and onboarding activities; Project timelines and deliverables; Build custom, visually appealing presentations delivered to both middle management and C-suite executives. Upsell and cross-sell opportunities among our many products and offerings; Provide valuable, implementable results and recommendations using strategic business analysis. Collaborate with our internal team members to deliver a consistent, high-quality experience for clients.

Customer Support Lead

BookBub
Greater Boston Area
5 days ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Technical Support Analyst

CrunchTime!
Greater Boston Area
5 days ago
+25
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Office Manager/Admin

Silverthread
Greater Boston Area
5 days ago
About Silverthread Silverthread is a startup/growth company founded in 2013 to commercialize MIT Engineering and Harvard Business School.  Silverthread founders and leaders are recognized experts in finance & technology management.  We are a very casual workplace, and the 5 of us in Boston enjoy our WeWork office near North Station.  We also have a software development team in Reno, NV. It’s becoming increasingly apparent that we need an ‘Office

Director of Strategic Initiatives

Formlabs
Somerville
5 days ago
+16
As a Director of Strategic Initiatives, you will work closely alongside members of the senior management team and functional leaders to address the challenges and opportunities most pressing in moving our business forward. If you are a highly motivated individual who can quickly understand new problems, develop and implement solutions, and deliver impact, you’ll be able to add immediate value to the team at Formlabs.

Global Head of Services

Startup Founder

Customer Care

Customer Support Specialist

Dental Technical Support Specialist

Facilities Manager and Safety Officer

Load 3 more jobs7 jobs at Formlabs

Renewals Manager

Appcues
Greater Boston Area
6 days ago
Responsible for all assigned contract renewals, which includes partnering with customers and internal team players (Customer Success Managers and Account Executives) to ensure timely and accurate execution. Ownership of contract processes and customer communications including usage upgrades and related renewals. Responsible for working with internal team players to convert customers paying monthly into paying annually.  Creating, updating and innovating new functional processes, playbooks and supporting materials for renewals at Appcues. Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. Working with the CSMs and customers on difficult situations with an eye for problem solving. Establish and maintain effective, cooperative working relationships with customers. Communicate and effectively partner with Finance to develop new strategies for revenue generation. Lead discussions around forecasting and pipeline status with internal stakeholders (i.e. maintain renewal schedule and forecast up to 120 days out).

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software

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