Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

119

Customer Success Manager

EverTrue
Greater Boston Area
4 days ago
The Customer Success Manager will build and manage relationships with decision makers in mid-sized accounts to drive usage and adoption and drive return on investment from EverTrue’s products, all the while building your career within a supportive and collaborative culture.

VP of Customer Success

BoardOnTrack
Greater Boston Area
4 days ago
This is a revenue-focused position. You will develop and drive all aspects of Customer Success including support, account management, increasing product usage, and ensure low churn/high renewal rate. You will partner with other members of the leadership team to ensure profitability. Your team will be directly responsible for customer renewals.

Customer Success Manager

BoardOnTrack
Greater Boston Area
4 days ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Part-time Customer Service Ninja

ezCater
Greater Boston Area
5 days ago
+19
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3.6M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019 and

Events Specialist

Interactions
Greater Boston Area
6 days ago
+14
The Event Specialist is responsible for assisting with the management of all trade shows and other marketing events that support thought leadership, demand generation and other sales and marketing goals. You’ll leverage your excellent organization, communication and project management skills, along with your enthusiasm and customer service mindset to assist the Sr. Events Manager with the planning and execution of various events globally.

Senior Zendesk Specialist

Circle
Greater Boston Area
6 days ago
+26
The Customer Experience Zendesk Specialist is a new role, designed for someone who lives and breathes Zendesk. When asked what you like to do in your spare time, the answer almost always involves the word “Zendesk”. If so, and you are someone who loves to optimize workflows, build advanced dashboards, integrate third party software and design transformational support centers, then you should read on. We are seeking a team member to help scale our global operation, using cutting-edge techniques, machine learning and innovative best practices to create new levels of efficiency and automation. Our ideal candidate not only builds the tech, but rallies the business, manages the vendors, and makes sweeping changes a reality. We think it’s pretty cool.

Customer Support Associate

ASICS Digital
Greater Boston Area
6 days ago
+21
Approach each user’s issue empathetically and work with them towards a resolution. Communicate with our user base across all channels, such as email, technical writings, social media, etc. Troubleshoot issues reported by our user base. Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed. Work with the QA and Product teams to identify and triage bugs and user pain points. Assist in continuously re-evaluating and evolving team processes and how we can continue to do better for our users and our team.

Vice President, Digital Business Operations

ASICS Digital
Greater Boston Area
6 days ago
+21
The VP of Digital Business Operations will lead a global organization focused from 5 year P&L planning through to day-to-day management/execution of our strategies. They will continually work to build our business to meet the demands of our consumers, while staying conscious of the financial bottom line. This role will be the hub of direction/communication for this business, ensuring that our internal and external partners are always well informed by providing insightful views into our business and how it relates to them.

Infrastructure Engineer

Fuze
Greater Boston Area
6 days ago
+29
Provide continuous support for the virtualization infrastructure (VMWare). Automate operational tasks in networking and systems to achieve higher value. Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed. Facilitate infrastructure configuration and design within AWS. Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant. Document designs and procedures in our wiki in a clear and concise manner. Work with the Operations/DevOps and application development groups to ensure that they have the resources required to support the application environments. Manages, upgrades, and patches virtualization and storage systems. Ensures system security, stability, and performance. Responsible for providing support, advice, and coordination for system administrators in other departments.

Systems Engineer - Mid-Day Shift

Vestmark, Inc.
Greater Boston Area
6 days ago
+40
We are looking to add a mid-senior level member to the Vestmark Managed Services team. As a systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, contracting, re-engineering or implementing the next generation of our service. You will be the primary problem solver for IT service issues. You will work on routine system performance analysis, recurring system maintenance, network troubleshooting, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges.

Systems Engineering Manager

Vestmark, Inc.
Greater Boston Area
6 days ago
+40
We are looking to add a Systems Engineering Manager to the Vestmark Managed Services team. You will be a key player on the team and will provide thought leadership while working alongside your dedicated team mates. We are looking for someone with experience managing two small teams of system administrators and system engineers supporting SaaS platform in production data centers. You will need to understand the critical nature of our business, and have a high level of attention to detail. The team is made up of level headed, well organized, and smart individuals that enjoy working together and enjoy the constant flow of new challenges. You will be required to manage multiple projects and periodically communicate with key stakeholders. 

Executive Assistant + Team Support

MedTouch
Somerville
6 days ago
+23
Working closely with our CEO and Senior Leaders, the Executive Assistant will serve a critical support role with dynamic teams at MedTouch. Your proactive support style and impeccable attention to detail will enable our leaders to maximize time and accomplish more. As a master of initial impressions, you’ll thrive in engaging visitors and keeping the office in tip-top shape. Your ability to simultaneously juggle several requests will set you up for success and enable many others to put their best foot forward. This role necessitates incredible perspective, optimism, and flexibility – assuming a posture of, “nothing is above or beneath me”.

Regional General Manager- Northeast

Getaround
Greater Boston Area
6 days ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Operations Manager

Acquia
Greater Boston Area
6 days ago
+20
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named as one of North America’s fastest growing software

Strategic Program Manager

Acquia
Greater Boston Area
6 days ago
+20
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.   Headquartered in the U.S., we have been named as one of North America’s fastest growing

Seed Applied Technology Regulatory & Complianc…

Indigo
Greater Boston Area
6 days ago
+21
Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of

Head of Productivity & Training

Sr. Manager, Quality Management System

Office Manager

Wellframe
Greater Boston Area
6 days ago
+16
Wellframe believes that all people should get the care they need, when and where they need it. We help healthcare organizations support every aspect of health beyond the four walls of care delivery, by providing care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement. Wellframe translates evidence-based, peer-reviewed guidelines and

Senior Technical Support Engineer

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

Account Management Director

Interactions
Greater Boston Area
1 week ago
+14
Management of Customer Success with Interactions Solutions including Client Performance. Management and Business Case Achievement. Revenue and Transaction Forecasting and Forecast Realization. Account Planning inclusive of roadmap for business case, product adoption, and account penetration. Customer relationship development. Business development execution and support. Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.

Senior Vice President of Americas

Mendix
Greater Boston Area
1 week ago
+13
The SVP Americas is responsible for revenue generating functions in North and South America. Mendix has experienced triple digit growth in the Americas year to date and is investing significantly to build out a scalable Go to Market infrastructure globally with the Americas representing the most lucrative growth opportunity for expansion. As the leader of the Americas this person’s top priority is to ensure the team is appropriately staffed and that the machine is executing at scale. Specific objectives include staffing the regional field-based teams and building the associated ecosystems to enable and execute against the sales plan.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $44,500
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $71,000
Min: $48K
Max: $90K
Client Success Manager $71,848
Min: $45K
Max: $130K
Business Analyst $73,208
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,476
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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