Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

132

Customer Experience Analyst

LogicManager
Greater Boston Area
1 day ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Customer Support Team Lead

Toast
Greater Boston Area
1 day ago
+45
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Sales Enablement Manager, Systems & Tools

Post-Live Services Coordinator

Executive Assistant

Help Desk Manager

Strategy & Operation Senior Program Manager

Restaurant Success Manager

Director, Corporate Development & Strategy

Load 4 more jobs8 jobs at Toast

Technical Support Specialist

3Play Media
Greater Boston Area
1 day ago
+27
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
1 day ago
+30
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Senior Security Analyst

Nuance Communications
Greater Boston Area
1 day ago
+30
Summary: This position is responsible for key aspects of Nuance’s security governance and compliance program within the divisions. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the division to evaluate the design and effectiveness of the control environment, both operational and technical, develop trending for remediation efforts and overall compliance with operational standards, and build compliance programs including detailed exception reporting and monitoring requirements. Will plan and lead compliance testing controls assessment and documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Senior Security Analyst

Nuance Communications
Greater Boston Area
1 day ago
+30
Summary: This position will join the Nuance Security team and work closely with the divisions and other IT staff to support and manage the schedule and execution of customer required audits, third-party audits and assist with certifications. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the divisions for remediation efforts and overall compliance with operational standards and build compliance programs including detailed exception reporting and monitoring requirements. Will assist with compliance testing documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
1 day ago
+30
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Principle Network Engineer

Nuance Communications
Greater Boston Area
1 day ago
+30
This position is part of the Global Technology Services team reporting to the Manager of Network Engineering. As a Principal Network Engineer, you will work within the Network Engineering team and be responsible for the development, implementation and operational support of a reliable, secure and scalable global network supporting Nuance’s clients. The ideal candidate will have previous experience in supporting a complex global data and voice network. The ability to maintain high availability of all networking components is critical to the success of this role. The ideal candidate must be creative, energetic and able to work independently as part of a geographically dispersed team.

Enterprise Support Specialist - Weekend Shift (Bil…

Grubhub
Greater Boston Area
1 day ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Service Desk Lead

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift

Enterprise Support Team Lead

Senior Enterprise Support Specialist

Enterprise Support Specialist - Daytime

Load 4 more jobs8 jobs at Grubhub

Field Service Technician

XL
Greater Boston Area
1 day ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Customer Advocacy Manager

CloudHealth by VMware
Greater Boston Area
1 day ago
+23
Develop and drive a customer advocacy program that supports sales and marketing efforts and highlights the strength of the CloudHealth by VMware brand. Create well-written, compelling content such as case studies, video testimonials, blog posts and the like. Maintain a measurement, tracking and reporting process that includes an up-to-date database . Execute on customer advocacy initiatives like sourcing, asset management and tracking, etc. Collaborate with teams like sales, product, customer success, and other customer-facing functions to ensure alignment between groups. Assist with the CloudHealth Customer Advisory Board. Identify effective strategies for embedding customer advocacy into cross-functional areas including marketing campaigns.

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
1 day ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Facilities Manager

Markforged
Watertown
1 day ago
+25
The Facilities Manager will join the rapidly growing Business Operations team to ensure success Markforged scales rapidly in 2019. In this role you will: Responsible for facilities projects for existing and future Markforged office locations - scopes Markforged operational and physical space requirement needs as team grows, manages budgets, and ensures projects completed on time Oversees physical security infrastructure, access controls, and policies Manages relationships with property management, facilities vendors, contractors, and building engineers Troubleshoot and problem solve facilities related incidents, and manage landlord relationships Manage office management team across Markforged offices Own global EHS compliance and required reporting Run emergency / incident response planning for all facilities

Maintenance Technician

Life Sciences General Manager

DataRobot
Greater Boston Area
1 day ago
DataRobot is seeking an experienced Life Sciences professional to lead our Life Sciences practice as Life Sciences General Manager (GM). The Life Sciences GM is responsible for developing and executing on the worldwide go-to-market strategy for DataRobot in Life Sciences including sales, marketing, partners, and product. The Life Sciences GM will have an executive-level grasp of trends...

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

IT Operations/DevOps Engineer

AI Success Director

Executive Assistant

Load 3 more jobs7 jobs at DataRobot

Product Expert

Klaviyo
Greater Boston Area
1 day ago
+42
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Specialist

Director of Support

Customer Support, Manager

Manager of Customer Operations

Load 1 more jobs5 jobs at Klaviyo

Product Support Specialist

Ellevation Education
Greater Boston Area
1 day ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

IT Risk Advisory Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are currently seeking a candidate experienced in IT Auditing or Risk practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to have a successful and effective IT risk and governance program. Duties of the IT Risk Advisory Analyst include assisting with content development, developing and managing various security-related databases, consulting with customers, and training other advisory analyst team members on best practices.

Vice President, Corporate Systems

Chewy
Greater Boston Area
2 days ago
+35
Chewy is looking for a Vice President, Corporate Systems to join our team in our Boston, MA location. This person will be responsible for leading the project delivery and ongoing management of our enterprise applications across the Corporate functions of Chewy. This driven and talented individual will work with a cross-functional team to manage the overall technology portfolio and deliver forward thinking creative solutions in a collaborative environment. This is a leadership role with direct interactions with C-Level Executives and their leadership teams, reporting to the Chief Technology Officer. The team is comprised of developers, Project Managers and Business Analysts and works closely with other cross functional teams in IT, HR, Finance and Business. 

ITOC Analyst - Day Shift (E-Commerce)

Account Management Coordinator

Acquia
Greater Boston Area
2 days ago
+20
The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Strategic Program Manager

Manager, Customer & Solution Programs & Operations

Director, Solutions Architecture

Interactions
Greater Boston Area
4 days ago
+20
    To work as an evangelist of our technology and capabilities with technical and executive decision-makers within client and prospect organizations.     To work with prospects to understand their contact center technology and strategy and work consultatively with prospects to creatively define an integration architecture that blends Interactions’ solution within that strategy.     To design innovative solutions that allow Interactions’ AI platform to seamlessly and efficiently integrate with a client’s existing back office and data infrastructures with a minimum of client or 3rd party change.     Help suggest and define platform requirements needed to deliver and optimize solution integration and channel offerings. Be a key acceptor of new platform capabilities.     Leadership to instill security, data privacy, and reliability as top-of-mind considerations.

Request for Proposal (RFP) Coordinator

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software

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