Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

134

Facilities Operations

Formlabs
Somerville
22 hours ago
+16
Ongoing organization and maintenance of our workspaces. Inventory, procurement, and stocking of tools and supplies Maintenance of safety systems in engineering and print spaces. Coordination of shipping and receiving throughout the office Learning to maintain machinery and systems in the machine shop and engineering areas.

Junior Salesforce Administrator

Customer Care

IT Support

Customer Success Associate

Datadog
Greater Boston Area
22 hours ago
+37
The Customer Success Associate will train, drive adoption, and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention. You’ll be an advocate for the customer internally and focus on ensuring a positive customer experience for a high volume of accounts. As a Customer Success Associate, you’ll develop core business skills that will enable you to grow your career at Datadog!

Customer Success Manager

Datadog
Greater Boston Area
22 hours ago
+37
Partner with sales team to ensure smooth transition and on-boarding experience. Run the full sales cycle for any opportunity for any existing customer account. Proactively build relationships with customers to achieve loyalty. Identify growth opportunities and bring them to close. Act as advisor to customers to ensure they’re leveraging the solution effectively. Monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Cloud Engineer

SHYFT Analytics
Greater Boston Area
22 hours ago
+19
The Systems Administrator is responsible for the design, implementation, operation, deployment, maintenance and troubleshooting of our cloud based infrastructure services and systems - with a strong focus on automation. The Systems Administrator will deploy, monitor, and troubleshoot infrastructure components in SHYFT Analytics’ production, cloud based hosting environment and develop/maintain services for infrastructure management. A Systems Administrator is expected to provide deep technical expertise and will be a key player in driving change in how product is provisioned, maintained and monitored to be resilient and stable enabling SHYFT Analytics to meet its SLA’s with customers. The Systems Administratoris responsible for maintenance and troubleshooting of live production systems in the event of outage, performance, or functionality issue. The Systems Administrator will have hands-on skills in hybrid clouds. This position promotes sharing information with others in changing skillsets and thought processes.

Order Operations Analyst

Datadog
Greater Boston Area
23 hours ago
+37
We are looking for an Order Operations Analyst to join our evolving Sales Operations team in Boston, MA. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of fast-growing sales team.

Senior Director of Technical Brand Management

LevelUp
Greater Boston Area
1 day ago
+17
The Head of Account Management will lead the Account Management and Client Services department in building and expanding relationships with existing clients. Manages a team of Account Directors, each of which who will be managing their own teams of Account Managers. Will oversee and develop strategy for the retention and growth of the existing client base while ensuring that the Account Management team delivers cost-efficient, high-quality service.

Support Genius - Weekend Shift

Support Genius - Daytime (Bilingual)

Executive Assistant

Genio de Soporte - Horario Extendido

Support Genius - Overnight (Bilingual)

Support Genius - Weekend Shift (Bilingual)

API Support Engineer

Load 4 more jobs8 jobs at LevelUp

Customer Success Manager

Rapid7
Greater Boston Area
1 day ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Director Customer Success Management

Rapid7
Greater Boston Area
1 day ago
+24
The ideal candidate has extensive experience in working with large customers (F500) in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team. If you are someone who is excited to lead strategy as well as roll up your sleeves and contribute to the team’s goals and evolution, then this may be the role for you!

Manager, Customer Success Management

Rapid7
Greater Boston Area
1 day ago
+24
The ideal candidate has experience in working with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer experience, and has a proven track record for coaching and advancing their team to high standards of excellence. This leader has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.

Manager, Customer Adoption

Rapid7
Greater Boston Area
1 day ago
+24
The Manager, Customer Adoption is responsible for expediting Rapid7’s customers time to value and ensuring ongoing success by engaging and driving usage of Rapid7 solutions. Rapid7 is looking for a candidate with strong communication skills, a history leading teams that help customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter with a passion for solving complex problems, leading teams, working cross-functionally and using data / insights to drive meaningful customer engagements.

Senior Customer Success Manager

Rapid7
Greater Boston Area
1 day ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Strategic Customer Success Manager

Rapid7
Greater Boston Area
1 day ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Technical Support Engineer

Rapid7
Greater Boston Area
1 day ago
+24
As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in our office in Boston.

Director Sales Enablement (Growth Development…

Rapid7
Greater Boston Area
1 day ago
+24
The Director, Growth Development & Programs will ​be a key​ ​member​ ​of​ ​the​ ​global​ ​Rapid7​ ​go-to-market​ ​team,​ ​instrumental​ ​in developing​ ​and​ ​enabling​ ​Rapid7​ ​team​ ​members,​ ​and​ ​helping​ ​us​ ​develop​ ​and​ ​deliver​ ​our​ ​growth​ ​plans.​ ​You will be responsible for creating and scaling learning and development programs through the Rapid7 Growth Studio for all level of go-to-market employees (BDR, SDR, AE, CSMs) at the company, with a focus on developing the best possible sellers. In short, you will be a driving force for the Growth teams - for both new and tenured employees alike. You are passionate about continuous learning and the idea of creating scalable learning opportunities that drive results is what gets you out of bed in the morning. Get excited because you're about to have a huge impact on this fast-growing firm in a high-growth field!

Senior Network Engineer

Carbon Black
Waltham
1 day ago
+31
We’re hiring a Senior Network Engineer interested in scaling enterprise environments to help support our continued high growth. As a Senior Network Engineer, you’ll handle Carbon Black’s internal and external network infrastructure, including core/access switching, firewalls, WAN, VoIP communications, and remote office connectivity. 

Senior IT Support Manager

ezCater
Greater Boston Area
1 day ago
+19
Run our growing Corporate IT team and build out necessary process and functionality. Manage and mentor our growing team, helping them to work through projects and keep pace with our growing organization. Support us with technology needs that help automate day-to-day support functions. Work with managers to determine the right size solutions for technology needs. Provision, maintain, and support the equipment and services that our employees use. Manage projects of various size including planning and execution of technology rollouts, migrations, etc. Manage vendor and support contracts ensuring value. Take part and lead in business continuity and disaster recovery operations. Implement security and company policies. Streamline and review existing standard operating procedures for efficiency.

Director, Facilities

Cogo Labs
Greater Boston Area
1 day ago
+51
Cogo Labs is searching for a proactive leader with experience in facilities management to lead and build this area of our operation as we continue to scale in all areas of our business. We use a wealth of data to build companies and are expanding aggressively in the Cambridge, MA area with future plans beyond. Our physical space is a mix of high energy collaborative efforts and comfortable focused workspaces, that help us build success stories like CourseAdvisor, Autotegrity, Hopjump, and Everquote. We are not afraid to invest in a top tier environment and are looking for someone who can make sure we're doing everything we can to provide a top-notch working environment. We are data driven in everything we do and our facilities investments are no different, measurable results count!

Director of Support

Klaviyo
Greater Boston Area
1 day ago
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Success Manager

Product Expert

Onboarding Expert

Community Events Manager

Load 1 more jobs5 jobs at Klaviyo

Client Support, Panel Operations

TVision
Greater Boston Area
1 day ago
+21
Our “panel” is the set of people who have our attention-monitoring equipment installed in their home, and the Panelist Success Specialist will ensure all panelists are provided with a friendly, consistent, and best-in-class experience as participants in the TVision Viewership Study. Working in conjunction with the rest of the Panel Ops team, this role will: manage compliance, conduct troubleshooting and effectively resolve support tickets and inquiries through multiple channels including email, incoming and outgoing telephone calls, and ticket platforms.

Customer Support

LeanIX, Inc.
Greater Boston Area
1 day ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,208
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Client Success Manager $75,192
Min: $45K
Max: $130K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
Productivity, Software
+24
Automotive, Consumer Web
AdTech, Big Data

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