Senior Best Operations Jobs in Boston | Built In Boston

Senior Operations Jobs in Boston

52

Executive Assistant

DraftKings
Greater Boston Area
3 hours ago
+24
We are seeking an experienced Executive Assistant needed to support DraftKings’ Chief Executive Officer. Duties include, but are not limited to, complex scheduling and project management. Ideally, you thrive working in a fast-paced, results-driven environment while balancing multiple priorities. You also exercise impeccable judgment in a variety of situations, handling confidential matters with the utmost discretion.

Head of Consultant Relations

MassMutual
Greater Boston Area
6 hours ago
+13
Define enterprise capability strategy and multi-year roadmap to leverage existing consultant relationships to support corporate strategic objectives, customer needs, and industry trends to retain clients and influence sales. Identify any gaps or opportunities for improvement and work with business owners to develop tangible action plans for improvement and penetration of consultant community. Based upon voice of the customer data (market competitive data) identify desired gains, and work with business owners to develop tangible actions. Meet regularly to re-assess market conditions and identify trends and potential risks or threats to our competitive positioning. Recommend adjustments to leadership as required. Continually reassert our competitive advantage and position within industry periodicals prevalent within the market.

Head of Strategic and Competitive Risk

Executive Liasion

Technical Support Engineer

Everbridge
Greater Boston Area
7 hours ago
+43
We are looking for an experienced Senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.

Executive Assistant Contractor

Customer Success Enablement Manager

Partner Support Manager

Fuze
Greater Boston Area
1 day ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Director, Pricing & Monetization

Flywire
Greater Boston Area
1 day ago
+26
Optimize existing pricing structure to drive group KPIs using competitor data, customer feedback, and running thoughtful tests. Execute new pricing tools/strategies in collaboration with product team to increase customer conversion, retention and revenue. Become an expert with respect to pricing and cost related matters for the entire organization. Track competitive landscape globally and ensure Flywire’s offering continues to be attractive for customers from a pricing perspective. Execute strategies to reduce risk associated with movements in FX market. Optimize existing FX risk management processes to reduce risk and improve KPIs. Manage external partnerships with FX vendors. Work in close collaboration with other key members of Global Payments team to ensure success of Pricing & FX function.

Manager, Solution Services

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Senior Associate, International Business Operation…

CarGurus
Greater Boston Area
1 day ago
+41
Are you looking to join the international team at a dynamic and fast-paced technology company? The Senior Associate, International Business Operations will work cross-functionally to implement critical business initiatives. You'll have the opportunity to work alongside leadership teams in Sales, Marketing, Business Development, Finance, and Product. You’ll not only be helping to guide the strategy, but you’ll also be gaining operational experience in leading projects through to completion. A successful candidate will have strong analytical and presentation skills and an ability to work cross-functionally to implement change.

Manager of Customer Success, Support

International Business Operations Manager

Manager, Build/Delivery

NetSuite Administrator

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Executive Assistant

DataRobot
Greater Boston Area
2 days ago
DataRobot is seeking a hungry, multitasking, and ambitious individual to support three senior executives based. You will have an extraordinary attention to detail, the ability to meet tight deadlines, and the composure to juggle multiple critical requests. This role requires a high level of discretion in handling confidential information and integrity when supporting senior professionals inside and outside the company.

Life Sciences General Manager

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

AI Success Director

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Sr. Manager, End User Support

Agero
Greater Boston Area
2 days ago
+14
This position will lead a technology team that is front facing in support of the organization’s key initiatives. Supports the end user community of the organization by administering an evolving catalog of user service platforms. This individual will combine superior customer service with technical leadership in areas such as mailbox support, user maintenance, cloud technologies, and end user device configurations. 

ITOC Analyst - Day Shift (E-Commerce)

Chewy
Greater Boston Area
2 days ago
+35
We are seeking a highly motivated ITOC Analyst - Day Shift (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

Vice President, Corporate Systems

VP Client Engagement

Wellframe
Greater Boston Area
2 days ago
+30
The VP of Client Engagement will cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. The VP of Client Engagement will build and maintain executive level relationships. In addition, this individual will collaborate and deliver consulting services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity. The VP of Client Engagement will be part of the Client Strategy and Operations team and work closely with sales in achieving growth goals. This position success measures will focus on: client satisfaction and advocacy, adoption, retention, and growth and report to the Chief Client Officer.

Manager, Premium Support

Fuze
Greater Boston Area
2 days ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Business Operations Manager - Technical Services

Carbon Black
Greater Boston Area
3 days ago
+52
Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Program and Operations Manager - Customer Support

Senior Network Engineer

Federal Operations Director

Principal Information Security Engineer / Analyst

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Senior Information Technology Administrator

Tamr
Greater Boston Area
3 days ago
+33
We are currently looking for a Senior Information Technology representative to work as part of our fast-growing environment and lead our IT help desk. We're looking for someone who is motivated, smart, interested in the IT and DevOps fields and would like to learn more.

Customer Success Manager

Alyce
Greater Boston Area
3 days ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Gift Experience Director

Alyce
Greater Boston Area
3 days ago
+21
The Gift Experience Director is responsible for creating a surprise-and-delight, goosebumps-inducing gift invitation experience for each recipient of an Alyce gift invitation. Drawing heavily on the B2C world, eye-catching and bespoke invitation methods are fully created, from concept to design and manufacturing through the leadership, guidance and resource management of the Gift Invitation Experience Director. While each invitation type is novel, consistent brand elements should unite the effort in a way that evokes the feeling of seeing the Tiffany’s robin-egg blue: premium, thoughtful, exciting and unique. 

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
3 days ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Manager, Customer Success Management

Rapid7
Greater Boston Area
3 days ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Senior Advisory Services Consultant

Sr. Director, Security Outcomes & Program Development

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Manager, Systems Innovation

Indigo
Greater Boston Area
3 days ago
+21
Lead high-impact initiatives to incorporate cutting-edge ag technologies into Indigo’s businesses by crafting strategy, managing internal and external relationships, and leading meetings. Create frameworks for finding, valuing, and operationalizing new technologies that enable Indigo’s business model. Create visually compelling slides in PowerPoint to communicate core findings across Indigo and to outside stakeholders. Partner with Systems Innovation leadership to craft team strategy that supports Indigo’s objectives and Innovation Team mission.

Sr. Manager, Insurance

Director, Portfolio Management

Sr. Manager, Quality Management System

Senior Manager, Systems Integration

Pilot Plant Manager

Sr. Regulatory Manager, Consumer Food Products

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Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,276
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software
+7
Marketing Tech, Sales

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