Senior Best Operations Jobs in Boston | Built In Boston

Senior Operations Jobs in Boston

41

CRM Loyalty Strategy Support Manager II

Peapod Digital Labs
Greater Boston Area
19 hours ago
+17
The CRM Loyalty Strategy Support manager will be the main DiPLA contact for the brands to help build, execute and maintain their personalized marketing strategies by providing thought leadership on strategy as well as liaising on execution and analytical support. 

Machine Operator 1st Shift

Markforged
Watertown
1 day ago
+25
As a Production Technician – Level D at Markforged, you will be responsible for helping support the operational effectiveness of Fiber Production. You will operate production equipment, maintain tooling and equipment, transfer consumable materials from inventory to production, and support in special projects as required. You will work directly with the Team Leader to ensure operational goals and objectives are either met or exceeded.

Machine Operator 2nd Shift

Machine Operator 3rd Shift

Manager, Restaurant Success

Toast
Greater Boston Area
1 day ago
+45
Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

Director of Customer Success Enablement

Director Real Estate and Workplace Experience

Director, Toast Payments

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
2 days ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Regional Manager - Northeast

Getaround
Greater Boston Area
2 days ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Senior Technical Account Manager

CloudHealth by VMware
Greater Boston Area
2 days ago
+23
You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.

NetSuite Administrator

CarGurus
Greater Boston Area
2 days ago
+24
As CarGurus expands globally, we 'e adding new products internally to enhance our company performance and data. We are looking to hire a NetSuite Administrator for our Engineering Team. The NetSuite Administrator will play a critical role in maintaining and improving the functionality of the various financial systems. They will work closely with Accounting and Finance teams to ensure the highest level of data accuracy. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of financials systems.

Senior Vice President, Professional Services (Life…

SHYFT Analytics
Greater Boston Area
2 days ago
+19
The SVP/VP of Professional Services is responsible for setting vision, direction and driving execution for the team responsible for customer solution delivery. In this role you will lead the delivery of high quality, expert services including program and project management, product implementations and best practices, ongoing subscription and solution support and guidance for commercial and clinical effectiveness through SHYFT software. This role is 60% customer care and 40% internal operations focused. Having the ability to build a highly engaged, best-in-class team through recruiting and retention, training and development and motivation and collaboration is a vital component to success in this role.

Director of Client Success, Districts and Schools

Panorama Education
Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Customer Success Manager

Localytics
Greater Boston Area
3 days ago
+22
The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Manager, Product Education

Ellevation Education
Greater Boston Area
4 days ago
+27
Ellevation is seeking an experienced Manager of Asynchronous Learning to design, build and deliver a suite of best-in-class asynchronous learning materials, programs, and solutions for users of Ellevation’s data-driven software which is specifically designed for ELL educators and the English Learners they serve. Ellevation’s new Asynchronous Learning team will be at the heart of making sure our users are knowledgeable about how to set-up and use Ellevation’s software and build confidence in their ability to own Ellevation in their districts. This is a new role created to build a small team that will develop asynchronous learning materials inclusive of Ellevation’s resource center, onboarding support, and workflow how-tos, and contribute to the overall organization as we redefine our approach to partner success.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
4 days ago
+29
Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Manager, Clinical Guide Team

Devoted Health
Waltham
4 days ago
+19
We call our nursing team here at Devoted, Clinical Guides to reflect the caring approach they take. As the Manager, Clinical Guide Team, you have the opportunity to lead our Clinical Guides to be the nurses you, and they, always wanted to be: nurses who inspire, make a difference every single day and are empowered to follow the health care journey of our members. Working with our Director, Clinical Operations and Health Plan Medical Director, you will help to develop and implement Utilization and Care Management programs which provide member support through assessment, care and ongoing needs. As Manager, you are charged with ensuring compliance with with CMS and any applicable state requirements as well as the appropriate prioritization of the work of your team. As an integral part of our Guide Team you will advocate for our members, coordinate care, and help them ensure they receive the resources and support they need to achieve their health goals (recovering from an illness, improving quality of life, overall well-being). Our Clinical Guide Program is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives. Our ideal Clinical Guides are caring, compassionate, solutions-oriented, team players that exude enthusiasm in providing an outstanding experience for Devoted Health’s members.

Customer Success Manager

BoardOnTrack
Greater Boston Area
4 days ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Senior Zendesk Specialist

Circle
Greater Boston Area
6 days ago
+26
The Customer Experience Zendesk Specialist is a new role, designed for someone who lives and breathes Zendesk. When asked what you like to do in your spare time, the answer almost always involves the word “Zendesk”. If so, and you are someone who loves to optimize workflows, build advanced dashboards, integrate third party software and design transformational support centers, then you should read on. We are seeking a team member to help scale our global operation, using cutting-edge techniques, machine learning and innovative best practices to create new levels of efficiency and automation. Our ideal candidate not only builds the tech, but rallies the business, manages the vendors, and makes sweeping changes a reality. We think it’s pretty cool.

Director, Internal Controls

DraftKings
Greater Boston Area
6 days ago
+16
As Director of Internal Controls, you’ll work closely with stakeholders companywide, but will partner particularly closely with IT, Engineering, Legal, Compliance, and Business Planning. The Director of Internal Controls will be responsible for all aspects of the DraftKings control environment, including the identification and mitigation of risk throughout the organization.

Executive Assistant, CEO

Vice President, Digital Business Operations

ASICS Digital
Greater Boston Area
6 days ago
+21
The VP of Digital Business Operations will lead a global organization focused from 5 year P&L planning through to day-to-day management/execution of our strategies. They will continually work to build our business to meet the demands of our consumers, while staying conscious of the financial bottom line. This role will be the hub of direction/communication for this business, ensuring that our internal and external partners are always well informed by providing insightful views into our business and how it relates to them.

Systems Engineering Manager

Vestmark, Inc.
Greater Boston Area
6 days ago
+40
We are looking to add a Systems Engineering Manager to the Vestmark Managed Services team. You will be a key player on the team and will provide thought leadership while working alongside your dedicated team mates. We are looking for someone with experience managing two small teams of system administrators and system engineers supporting SaaS platform in production data centers. You will need to understand the critical nature of our business, and have a high level of attention to detail. The team is made up of level headed, well organized, and smart individuals that enjoy working together and enjoy the constant flow of new challenges. You will be required to manage multiple projects and periodically communicate with key stakeholders. 

Strategic Program Manager

Acquia
Greater Boston Area
6 days ago
+20
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.   Headquartered in the U.S., we have been named as one of North America’s fastest growing

SEIT Division Manager

Aurora Flight Sciences
Cambridge
6 days ago
+23
Aurora Flight Sciences has an opening for a Systems, Integration, and Test (SEIT) Division Manager. The person in this position has the responsibility for ensuring the highest level of capability, consistency and quality in Aurora’s work in this portion of the engineering organization. This position has the responsibility to lead the division’s engineering teams (the Chief Engineers forum, the Systems Engineering Group, and the Test and Evaluation Group) to envision, develop, test, modify, and deliver practical solutions to technical problems within this area. The division manager is also responsible to mature the company’s technical capabilities and methods (processes, tools, organization, etc.) within the engineering teams that comprise the division.

Executive Assistant

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,208
Min: $43K
Max: $114K
Client Success Manager $73,480
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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