Senior Best Operations Jobs in Boston | Built In Boston

Senior Operations Jobs in Boston

36

Senior Information Technology Administrator

Tamr
Greater Boston Area
15 minutes ago
+33
We are currently looking for a Senior Information Technology representative to work as part of our fast-growing environment and lead our IT help desk. We're looking for someone who is motivated, smart, interested in the IT and DevOps fields and would like to learn more.

Manager, Network Security and Engineering

Rapid7
Greater Boston Area
18 minutes ago
+24
We are looking for a creative person to lead our savvy network team, who understands that technology is meant to empower people. You will be part of a community which is fanatical about security and on a mission to make an impact in the global technology ecosystem.

Vice President, R&D

Intralinks
Waltham
20 minutes ago
+39
Be accountable for one or more line-of-business product development initiatives spanning multiple Scrum teams. Put all your energy into developing motivated, self-organizing teams that will lean on you for help but as much as possible learn to solve their own problems. Be an active proponent of continuous improvement, leading to better iterative outcomes, increased value delivery, and getting working software into production so that the Product Owner’s business hypotheses can be proved. Help the teams and the Product Owner wrestle with the iron triangle of cost, quality, and time-to-market. Collaborate cross functionally with other Product Development constituents (architecture, product management, product design) and stakeholder constituents (product marketing, services & support, sales) to help arm the teams with holistic views on what success looks like. Dedicate yourself to Intralinks’ aggressive talent recruiting mandate, assessing talent, selling them on the opportunity at Intralinks, and onboarding them as productive contributors—in the US, Romania, and India. Coach your direct reports on what it means to be a manager and leader in an agile organization where trust in self-organizing teams nurtures a culture of learning, improvement, and focus on value (outcomes vs. output). Effectively communicate progress (or lack of progress) to executive leadership, knowing when and how to ask for help.

Director of Inbound Customer Advocacy

LogicManager
Greater Boston Area
26 minutes ago
+17
LogicManager is looking for a high-performing Director of Inbound Customer Advocacy who is excited to expand our SaaS new revenue generation efforts as we rapidly expand our operations. With zero cold calling and purely inbound marketing, we have accelerated our revenue growth from 40% to 70% over the last five years. This role presents a major career growth opportunity to scale our uniquely successful inbound marketing strategy. The Director of Inbound Customer Advocacy will report directly to our CEO and manage the Inbound Customer Advocate Managers and Inbound Customer Advocate Representatives. This person will be managing, coaching, and growing our innovative customer advocates teams to scale our closing cycle. The ideal candidate has led inside sales teams, been a sales manager or a director who is overseen a team and is looking to grow in their career.

Manager, Premium Support

Fuze
Greater Boston Area
21 hours ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Sr. Manager, Insurance

Indigo
Greater Boston Area
2 days ago
+21
Indigo is looking for a motivated Insurance expert to join our dynamic team and lead efforts to manage the risk associated with Indigo’s business models. The Sr. Manager, Insurance will report directly to the VP, Treasury & Risk Management, and play an integral role in building and maintaining strong relationships with business partners, brokers, and third-party vendors. This individual will also be tasked with assessing current coverage and costs, and researching and recommending improved insurance products globally.

Information Security Administrator

International CRM Senior Manager

Senior Manager, Systems Integration

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

VP, EPI-Safety Solution

Aetion
Greater Boston Area
2 days ago
The GM, Safety will be responsible for developing and leading Aetion’s safety offering. The person in this role will be accountable for design and execution of a solution built upon Aetion Evidence Platform that addresses key problems for pharmaceutical companies’ safety obligations, including (a) support of product development; (b) detection of safety signals; (c) fulfillment of post-marketing safety requirements in the US and Europe; and (d) rapid response to regulatory inquiries.

Director, Success Operations

DataRobot
Greater Boston Area
2 days ago
The Director, AI Success Operations is responsible for establishing a world-class Success and Services organization within DataRobot. The Director, AI Success Operations will focus on initiatives related to systems, processes, talent, and reporting and analytics that enable DataRobot to scale out its Success and Services team while delivering unbelievable value to clients of DataRobot’s Automated Machine Learning software platform. This person will work closely with the Sales, Finance, Product, and Operations, and Support teams to successfully deliver on key strategic and operational initiatives. This newly created role is an outstanding opportunity for an ambitious and analytically oriented individual who is well versed in implementing services operations excellence to join the defining company in the machine learning revolution.

Transportation General Manager

Life Sciences General Manager

Manufacturing General Manager

Retail General Manager

Telecommunications General Manager

IT Manager

AI Success Director

Load 4 more jobs8 jobs at DataRobot

Customer Success Enablement Manager

Everbridge
Greater Boston Area
2 days ago
+43
Building and running our Webinar Program – including program creation, content creation, delivery of webinars, driving attendance, measuring impact. Building and run our User Groups – including in-person coordination and management of these user groups across the US. Assisting with customer enablement and retention efforts – serving as a product expert to assist with ad-hoc requests from our Account Management and Sales teams, as well as programmatic efforts to drive adoption and usage within the customer base.

Technical Support Engineer

Everbridge
Greater Boston Area
2 days ago
+43
We are looking for an experienced senior Technical Support Engineer to join our Customer Support department. This position will work with our customers to provide technical product support for enterprise products in a SaaS environment. The ideal candidate is self-motivated, friendly, out-going, and has a passion for technology and going above and beyond to make our customers successful.  This candidate must be able to work independently and as a team player.

Director, Toast Payments

Toast
Greater Boston Area
3 days ago
+45
The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

Director of IT & Security Operations

Operations Manager

MineralTree
Cambridge
3 days ago
+23
Manage and Lead MineralTree’s Operations team. Manage on-call and off-hours application deployments for a 24x7x365 operation. Act as a mentor team members. Participate in the development of a strategic vision for making the MineralTree Operations team a world class organization. Deploy and maintain cloud (AWS) infrastructure and the MineralTree application to support MineralTree’s development, QA and Production environments. Utilize and update scripts (e.g. Bash, python) and automation tools (e.g. Puppet, AWS Cloud Formation). Adopt and deploy new tools and methods to enable continuous improvement. Implement and maintain security best practices and risk management. Provide effective communication of projects and tasks to the Operations team and stake-holders in other departments. Support users and maintain internal IT systems and applications (SSO, office network, user systems, account provisioning).

Customer Success Director

Catalant Technologies
Greater Boston Area
4 days ago
+24
Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption. More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over

Chief Information Security Officer, Senior Vice Pr…

Intralinks
Waltham
4 days ago
+39
Chief Information Security Officer (CISO) Waltham, MA From the Manager: This team secures and protects the world's largest exchange of M&A deal activity across an ecosystem of the most notable financial institutions in the industry. Our global SaaS solutions are trusted and continuously tested for bank grade security, regulatory compliance, and industry certifications.  We are looking for a visionary leader with a “big picture” mindset,

Programmatic Client Partner

CarGurus
Greater Boston Area
4 days ago
+41
Meet and exceed revenue goals and performance targets related to CarGurus advertising, programmatic and data solutions. Establish and expand Brand and Agency Trading Desk relationships to drive growth of new business relationships. Partner with operations to clearly communicate client objectives and flawlessly execute platform implementation. Prepare pitch materials as needed and present clients the CarGurus offering for direct and programmatic advertising campaign needs. Manage sales pipeline for maximum efficiency and visibility. Be an expert in the evolving technologies and capabilities available in the marketplace.

NetSuite Administrator

Systems Administrator

Wellframe
Greater Boston Area
4 days ago
+16
This role is responsible for the configuration, implementation, and maintenance of leading edge technologies managed by the Information Technology organization. This person will focus on the administration of the corporate infrastructure including hosted software services, workstations, network equipment, and software applications. The Systems Administrator will assess and identify innovative solutions and champion recommendations, while also being responsible for day-to-day administration. There will be a focus on centralized management, automation, and scripting. Security and integrity are key traits for this role. 

Storage Engineer

Aurora Flight Sciences
Cambridge
5 days ago
+23
Aurora is seeking an experienced storage professional to own, manage, and improve our growing storage infrastructure. This role will also be responsible for data and system backups. This role will gather stakeholder storage requirements, analyze storage infrastructure, forecast storage growth, and design, implement, and maintain storage solutions to meet those needs. This position is within the Enterprise Information Systems team and will participate in business and IT projects which allow Aurora to continue growing, inventing, and developing next generation autonomous systems. Storage needs are dominated by engineering data captured as part of Aurora’s research and development efforts. This role will act as an expert in the end-to-end storage life cycle from data creation, access, backups, to disposition.

SEIT Division Manager

Executive Assistant

Executive Assistant

Enterprise Customer Success - Team Lead

Fuze
Greater Boston Area
5 days ago
+29
Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be!

Director of Support

Klaviyo
Greater Boston Area
5 days ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,484
Min: $43K
Max: $130K
Business Analyst $73,038
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+41
Automotive, Consumer Web
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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