Not specified Best Operations Jobs in Boston | Built In Boston

Not specified Operations Jobs in Boston

40

Student Success Manager

Ready4
Greater Boston Area
7 hours ago
This role is perfect for a detail-obsessed and creative self-starter. You should relish the opportunity to develop and execute partner-specific marketing initiatives. You’ll know your partnership agreements outside and in, and stay abreast of SimpliSafe’s marketing initiatives to uncover opportunities to enhance performance. This team moves fast and is always hustling so you will need to be able to effortlessly navigate several projects at the same time. You will vigorously measure, analyze and report program results to ensure that both SimpliSafe's and your partners' goals are always exceeded

Director of eCommerce

SimpliSafe
Greater Boston Area
1 day ago
+33
SimpliSafe’s marketing was built on experimentation and optimization. As a result, today we’re the fastest growing home security company in the country. We’re transforming how people buy, install and experience home security with our user-friendly wireless security system that we sell direct to consumers online. We protect over one million Americans. And we got there by testing: testing everything and testing constantly.

Customer Support Representative

Solutions Consultant

Smartsheet
Greater Boston Area
1 day ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Manager, Customer Experience Operational Strategy

DraftKings
Greater Boston Area
2 days ago
+16
We’re scaling rapidly and are searching for a Manager to lead our Customer Experience Operational Strategy. When you join our team, you will help drive a seamless operational experience that supports our continued growth and efficiency across all business verticals. Through improving workflows in collaboration with key leadership, you will directly support our goal of world-class customer satisfaction. Sound good to you? Join us.

Support Engineer, Data Platform

Senior Risk & Compliance Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are seeking candidates who possess strong problem-solving and analytical skills, have a persistent craving to learn, and genuinely strive to improve processes. At LogicManager, compliance is just the minimum performance standard. This cross-functional role allows you to work collaboratively across teams to help sustain effective and efficient corporate governance. The chief responsibility of the senior risk and compliance analyst is to provide research and analysis for a variety of compliance and legal matters and to support LogicManager’s risk and compliance with federal, state, and contractual requirements. Duties of the risk and compliance analyst include assisting in contract negotiation with LogicManager vendors and customers, assisting with compliance monitoring and content development, developing and managing various compliance related databases, and creating legal summaries and recommendations. This is a perfect position for aspiring attorneys or paralegal professionals with the goal of working in corporate risk and compliance or corporate counsel.

Office Administrator

CarGurus
Greater Boston Area
2 days ago
+24
CarGurus is looking for an energetic and dynamic Office Administrator. This person will be responsible for all activities related to the day-to-day operations of the CarGurus office, including the food ordering, the reception area, mail, large purchasing requests and facilities. This person will also be responsible for directing and coordinating office services and related activities, arranging internal office moves, and providing arrangements for office meetings. CarGurus needs someone in this role who really enjoys the logistics of running a scaling office, has great communication abilities, and is extremely organized.

Customer Service Ninja

ezCater
Greater Boston Area
2 days ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
2 days ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

IT Support Specialist

Aurora Flight Sciences
Cambridge
3 days ago
+23
Aurora Flight Sciences (Boeing Subsidiary), is seeking bright, adaptable, and hardworking applicants to work at our corporate location in Cambridge, MA. IT Client Support Technician will work with Aurora teams to provide and support the IT equipment and services they need. We treat Aurora employees as our customers and provide timely, accurate, and professional support. A successful Client Technician excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a scope of IT software, hardware, and networking disciplines.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Director of Client Success, Large Districts

Panorama Education
Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Quality Engineering Technician

Markforged
Watertown
4 days ago
+25
The Print System Technician role entails ensuring the quality of the parts produced by Markforged printers by printing part test suites on an internal fleet of 3D printers for engineering and development. Test suites will contain variables that must be adjusted and tracked as they progress through the process. We are looking for a person who wants to make an impact in a rapidly growing company that is disrupting the manufacturing space with a critical and exciting technology.

Maintenance Technician

Customer Care

Formlabs
Somerville
4 days ago
+16
Remotely support users in learning the ins and outs of 3D printing. Keep customers ridiculously happy. Print in 3D to your heart’s content.

IT Support

Facilities Operations

VP of Customer Success

BoardOnTrack
Greater Boston Area
4 days ago
This is a revenue-focused position. You will develop and drive all aspects of Customer Success including support, account management, increasing product usage, and ensure low churn/high renewal rate. You will partner with other members of the leadership team to ensure profitability. Your team will be directly responsible for customer renewals.

API Support Engineer

LevelUp
Greater Boston Area
5 days ago
+17
The LevelUp team is looking for an API Support Engineer. This position will work closely with both internal and external engineers and product resources to provide technical support for using LevelUp’s APIs. Ideal candidates will blend a mix of technical problem solving and strong communication skills when working with partners like Google, Facebook, Yelp and Chase.

Senior Director of Technical Brand Management

Technical Support Specialist

Toast
Greater Boston Area
5 days ago
+45
Learn the Toast POS system and become a product expert. Prompt correspondence with customers and partners through support calls, emails, and potentially in person. Responsibilities may include demos, training, and clear communication on how to resolve technical issues. Represent Toast with integrity and professionalism. Help customers make changes to menus, employees, tables, and other parts of the Toast configuration. Help customers with hardware and software upgrades (such as adding a new tablet to their system, setting up online ordering or a gift card program). Help customers with basic network questions. Work with Toast Sales, Implementation, and Engineering teams to ensure customer success. Precise and effective communication with the various organizations within the sales team. Tracking support issue progress in our bug and support ticket management systems (Zendesk and others). Potential after hours emergency support.

Systems Enablement Manager

Customer Support Associate

ASICS Digital
Greater Boston Area
6 days ago
+21
Approach each user’s issue empathetically and work with them towards a resolution. Communicate with our user base across all channels, such as email, technical writings, social media, etc. Troubleshoot issues reported by our user base. Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed. Work with the QA and Product teams to identify and triage bugs and user pain points. Assist in continuously re-evaluating and evolving team processes and how we can continue to do better for our users and our team.

Infrastructure Engineer

Fuze
Greater Boston Area
6 days ago
+29
Provide continuous support for the virtualization infrastructure (VMWare). Automate operational tasks in networking and systems to achieve higher value. Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed. Facilitate infrastructure configuration and design within AWS. Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant. Document designs and procedures in our wiki in a clear and concise manner. Work with the Operations/DevOps and application development groups to ensure that they have the resources required to support the application environments. Manages, upgrades, and patches virtualization and storage systems. Ensures system security, stability, and performance. Responsible for providing support, advice, and coordination for system administrators in other departments.

Regional General Manager- Northeast

Getaround
Greater Boston Area
6 days ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Customer Service Specialist

The Predictive Index
Greater Boston Area
1 week ago
+21
We’re looking for a Customer Service Specialist passionate about helping clients overcome obstacles. The ideal candidate is excited about executing a forward-facing part of our business while gaining vital experience with our product. A candidate with an ability to be authentic and operate in solutions mode can expect to be put in a position to succeed in this role.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Business Analyst $73,208
Min: $43K
Max: $114K
Client Success Manager $73,480
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,875
Min: $48K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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