Not specified Best Operations Jobs in Boston | Built In Boston

Not specified Operations Jobs in Boston

43

Deputy Director of Customer Service

ActBlue
Somerville
3 hours ago
WHO WE ARE: ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations —  build people-powered movements. We’re a

Manager of Customer Operations

Klaviyo
Greater Boston Area
14 hours ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Onboarding Specialist

Customer Support, Manager

Solutions Consultant

Smartsheet
Greater Boston Area
22 hours ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Enterprise Support Specialist - Daytime

Grubhub
Greater Boston Area
1 day ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Service Desk Lead

Enterprise Support Specialist - Daytime Shift (Bilingual)

Online Recovery Community Manager

Marigold Health
Greater Boston Area
1 day ago
We’re looking for an empathetic Recovery Community Manager to onboard and engage new members to Marigold, an app allowing patients currently in outpatient substance use treatment to join an online community of text-based support groups 24/7. Marigold Health exists to give every patient with a mental health or substance use condition (~25% of American adults) a place to feel heard. This role is an opportunity to join a laser-focused + mission

Renewal Specialist

Carbon Black
Greater Boston Area
1 day ago
+52
The Renewal Specialist is responsible for maintaining and growing renewal revenue for Carbon Black's expanding customer base. As a member of the Customer Success team in the Sales organization, the Renewal Specialist must be efficient and accurate across a range of time-sensitive activities. In addition, they will work closely with Inside Account Managers to assist with add-on business to their portfolio of accounts.

Daycare Director / Care Management Lead

CozyKin
Greater Boston Area
2 days ago
+22
- Develop and maintain a positive, professional relationship with nannies. - Coordinate with families and care recruitment to facilitate successful nanny placement. - Manage nanny performance with quarterly reviews and performance improvement plans when needed. - Assess high performers for promotion. - Promptly coordinate backup care in response to call-outs and other issues. - Respond effectively to care emergencies; always calm, collected, and two steps ahead. - Effectively communicate with families to resolve issues. - Work to resolve conflict in any area of care operations amicably and in the best interest of the children.

Netsuite / Finance Systems Administrator

Rapid7
Greater Boston Area
2 days ago
+24
● Take an ownership role in the daily administration and support of our Netsuite platform including (but not limited to) user setup and access, customization of records, fields, page layouts, validation of data integrations. ● Provide day-to-day support for our rapidly growing business; manage and prioritize ongoing support requests. ● Design and build workflows, records, fields, scripts and roles to facilitate complex business processes. ● Identify gaps between current and desired states; deliver solutions that create efficiencies and add value. ● Ensure procedures and processes are being followed when implementing changes to production systems. This includes maintaining a sandbox and making sure 3rd party vendors follow change control rules. ● Ensure through the development and execution of testing plans that production issues are minimal after implementation of new enhancements, changes, and upgrades. ● Stay up to date with best practices and recommend process improvement suggestions. Solutions must support Applications governance, minimizing customizations and leveraging out of the box options.

System Administrator

LeanIX, Inc.
Greater Boston Area
2 days ago
+16
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

Customer Experience Analyst

LogicManager
Greater Boston Area
3 days ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Sales Enablement Manager, Systems & Tools

Toast
Greater Boston Area
3 days ago
+45
Toast Overview: We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be

Technical Support Specialist

3Play Media
Greater Boston Area
3 days ago
+27
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Customer Advocacy Rotational Program

LogicManager
Greater Boston Area
3 days ago
+17
As an Inbound Customer Advocate on the Business Development team, you will work directly with potential customers who request follow-ups and help in their decision making process. LogicManager’s well established inbound marketing program produces a steady stream of prospects that are seeking LogicManager’s help to evaluate and implement the award winning product and service we offer. LogicManager has the industries highest rate of customer satisfaction which makes your job easier as the sales closing rate is higher. This role is customer facing and more consultative than a traditional sales role. Through demonstrations and helping potential customers clarify their needs and priorities, you are helping them make an important decision.

Product Support Specialist

Ellevation Education
Greater Boston Area
3 days ago
+27
We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:

Maintenance Technician

Markforged
Watertown
5 days ago
+25
As Maintenance Technician, you will perform general maintenance, repairs and preventative maintenance on manufacturing facility equipment and property structures. All work will be done in compliance with EPA, Hazmat and OSHA safety rules and regulations.

Logistics Specialist

Fuze
Greater Boston Area
6 days ago
+29
Fuze is seeking a motivated and conscientious team player to join the Logistics team as a Shipping & Inventory Associate. This role is not customer facing but requires strong communication skills and the ability to manage workload and prioritize tasks to meet the needs of internal teams. The Associate will be responsible for maintaining, shipping, and documenting the use of company inventory, in addition to assisting with the general needs of the Logistics department. The candidate for this role is going to ensure customer satisfaction by enabling internal teams to meet set timelines.

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
6 days ago
+23
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Customer Support Lead

BookBub
Greater Boston Area
6 days ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Director of Strategic Initiatives

Formlabs
Somerville
6 days ago
+16
As a Director of Strategic Initiatives, you will work closely alongside members of the senior management team and functional leaders to address the challenges and opportunities most pressing in moving our business forward. If you are a highly motivated individual who can quickly understand new problems, develop and implement solutions, and deliver impact, you’ll be able to add immediate value to the team at Formlabs.

Global Head of Services

Startup Founder

Customer Care

Customer Support Specialist

Load 1 more jobs5 jobs at Formlabs

Renewals Manager

Appcues
Greater Boston Area
1 week ago
Responsible for all assigned contract renewals, which includes partnering with customers and internal team players (Customer Success Managers and Account Executives) to ensure timely and accurate execution. Ownership of contract processes and customer communications including usage upgrades and related renewals. Responsible for working with internal team players to convert customers paying monthly into paying annually.  Creating, updating and innovating new functional processes, playbooks and supporting materials for renewals at Appcues. Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction. Working with the CSMs and customers on difficult situations with an eye for problem solving. Establish and maintain effective, cooperative working relationships with customers. Communicate and effectively partner with Finance to develop new strategies for revenue generation. Lead discussions around forecasting and pipeline status with internal stakeholders (i.e. maintain renewal schedule and forecast up to 120 days out).

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,607
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+7
Marketing Tech, Sales

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds