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Boston Tech Jobs and Startup Jobs

59

Client Services Manager

Interactions
Greater Boston Area
1 day ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.

Member Service Guide

Devoted Health
Waltham
1 day ago
+19
A bit about us:  We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new

Desktop Support Engineer

Manager, Clinical Guide Team

Registered Nurse, Clinical Guide ~ Bilingual English / Spanish

Appeals & Grievances Specialist

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Machine Operator 1st Shift

Markforged
Watertown
1 day ago
+25
As a Production Technician – Level D at Markforged, you will be responsible for helping support the operational effectiveness of Fiber Production. You will operate production equipment, maintain tooling and equipment, transfer consumable materials from inventory to production, and support in special projects as required. You will work directly with the Team Leader to ensure operational goals and objectives are either met or exceeded.

Machine Operator 2nd Shift

1st Shift Supervisor

2nd Shift Supervisor

Technical Trainer

3rd Shift Supervisor

Quality Engineering Technician

Engineering Executive Administrator

Machine Operator 3rd Shift

Facilities Manager

Maintenance Technician

Help Desk Technician II

Logistics Coordinator

Load 9 more jobs13 jobs at Markforged

Strategy & Operation Senior Program Manager

Toast
Greater Boston Area
1 day ago
+45
Our Operations & Strategy team is looking to add a CS Support Ops Senior Program Manager to drive strategic objectives and oversee multiple projects and activities. The ideal candidate will act as an investment Chief of Staff for our Support leaders. In this role you will use data to drive technology investment and operational best practices setting up our Support org for continued success and differentiation. Specifically you will - organize, promote, build cases and implement and measure effective programmatic initiatives. He or she should be highly analytical and focused with keen insight into human behavior and motivational forces. This job involves both short- and long-term programs that inspire and educate our customers and internal Toasters.

Salesforce Administrator

Manager, Restaurant Success

Restaurant Success Manager

Director of Customer Success Enablement

Relationship Manager, Toast Payments

Director Real Estate and Workplace Experience

Technical Support Specialist

Revenue Operations Representative

Systems Enablement Manager

Restaurant Success Analyst

Director, Toast Payments

Workplace Experience Coordinator

Post-Live Services Coordinator

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Solutions Consultant

Smartsheet
Greater Boston Area
2 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Partner Development Manager

MineralTree
Cambridge
2 days ago
+23
The Partner Development Manager should have demonstrated experience developing and managing successful channel relationships and strategic partnerships.  This role will be responsible for the development, growth and revenue contribution of our joint selling efforts with MineralTree’s key channel partners – which include financial institutions, technology providers, and service companies.

Client Development Manager

Smartsheet
Greater Boston Area
2 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Senior IT Security Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are currently seeking a candidate experienced in Service Organization Controls (“SOC”) and other IT Auditing practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to achieve consistent compliance and security assurance. Duties of the IT Security Analyst include assisting with security monitoring and content development, developing and managing various security-related databases, assisting in security due-diligence reviews of LogicManager vendors, and creating recommendations.

Senior Risk & Compliance Analyst

LogicManager
Greater Boston Area
2 days ago
+17
We are seeking candidates who possess strong problem-solving and analytical skills, have a persistent craving to learn, and genuinely strive to improve processes. At LogicManager, compliance is just the minimum performance standard. This cross-functional role allows you to work collaboratively across teams to help sustain effective and efficient corporate governance. The chief responsibility of the senior risk and compliance analyst is to provide research and analysis for a variety of compliance and legal matters and to support LogicManager’s risk and compliance with federal, state, and contractual requirements. Duties of the risk and compliance analyst include assisting in contract negotiation with LogicManager vendors and customers, assisting with compliance monitoring and content development, developing and managing various compliance related databases, and creating legal summaries and recommendations. This is a perfect position for aspiring attorneys or paralegal professionals with the goal of working in corporate risk and compliance or corporate counsel.

Support Analyst

CrunchTime!
Greater Boston Area
2 days ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
2 days ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Manager of Customer Success

Smartsheet
Greater Boston Area
3 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Customer Support Analyst

Kyruus
Greater Boston Area
3 days ago
+15
The Customer Support Analyst is an integral part of the Customer Support team, focused on ensuring the health and success of each client account after they’ve implemented Kyruus products. This individual will work closely with the Account Management, Implementation, and Engineering teams at Kyruus as well as interfacing directly with our clients. This is an exciting opportunity for professionals who are interested in applying their customer service, project management, and technical expertise on a daily basis. You will gain unique exposure to leading healthcare organizations while working closely with our account teams to support our customers’ strategic objectives.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
3 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Customer Success Representative

Tive Inc.
Cambridge
3 days ago
As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with Tive. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.

Director of Client Success, Large Districts

Panorama Education
Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations in the Large Districts segment. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Define and continuously improve Panorama’s client success model and client lifecycle. Build and optimize repeatable client success processes, and pursue smart automation and systems, so that Panorama can grow revenue without scaling headcount linearly. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. As a leader in a high growth environment, continuously plan for the future and build the next generation of client success at Panorama.

Director of Client Success, Districts and Schools

Panorama Education
Greater Boston Area
3 days ago
+23
Own Panorama’s client success strategy and operations for the Districts and Schools segment, evolving from primarily supporting clients in a one-to-one model to including “one-to-many” practices, leveraging online resources and activity-driven outreach. Own business metrics, including profitability. Own key goals around client love/NPS, user engagement and impact, renewals, referrals, sourcing expansions, and lifetime value. Ensure high-quality delivery of services to Panorama’s clients in this segment. Hire, grow, and evaluate members of the team; build this segment as a high-performing team. Seek out “moonshot” opportunities to 10x the impact of Panorama’s client success function, and working cross-functionally to make these moonshots real. Continue and strengthen the deep love for clients and the deep focus on student outcomes that runs through this team - and across Panorama. Deeply understand our clients and the market, and be an important voice in the product development process. Continuously plan for the future and build the next generation of client success at Panorama, working as an integral member of the Client Success leadership team.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
4 days ago
+29
Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Junior Salesforce Administrator

Formlabs
Somerville
4 days ago
+16
The right person for this opportunity is interested in growing their career in Salesforce either as an administrator or developer, and is excited to help improve our systems and how we do business. To that end, you are motivated to understand complex problems ranging over multiple teams, bringing forward solutions, and accomplishing those projects. If you are excited to sit at the intersection of our Systems, Sales, Service, Channel, Web, and Marketing teams and know every detail of managing our CRM, we want you as our Salesforce Administrator.

Customer Care

IT Support

Facilities Operations

Events Specialist

Interactions
Greater Boston Area
6 days ago
+14
The Event Specialist is responsible for assisting with the management of all trade shows and other marketing events that support thought leadership, demand generation and other sales and marketing goals. You’ll leverage your excellent organization, communication and project management skills, along with your enthusiasm and customer service mindset to assist the Sr. Events Manager with the planning and execution of various events globally.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,225
Min: $36K
Max: $83K
Customer Support Manager $52,286
Min: $42K
Max: $67K
Office Manager $52,682
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Operations Associate $57,000
Min: $39K
Max: $73K
Technical Support $60,223
Min: $40K
Max: $109K
Desktop Support $65,083
Min: $31K
Max: $91K
Marketing Operations Manager $71,000
Min: $48K
Max: $90K
Business Analyst $73,208
Min: $43K
Max: $114K
Client Success Manager $73,480
Min: $45K
Max: $130K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Operations Manager $88,952
Min: $39K
Max: $148K
Senior Business Analyst $90,567
Min: $69K
Max: $108K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $132,457
Min: $48K
Max: $200K
Director of Customer Success $142,333
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $195,273
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Automotive, Consumer Web
Productivity, Software
+19
Healthtech, Software
+20
Cloud, Software

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