Boston Startup Jobs & Tech Jobs—Find Startups Hiring | Built In Boston

Boston Tech Jobs and Startup Jobs

8

Customer Success Manager

LeanIX, Inc.
Greater Boston Area
3 days ago
+16
We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

Talent Acquisition Coordinator

FareHarbor
Greater Boston Area
4 days ago
Talent Acquisition Coordinator - (Needham, MA) Role description: The Talent Acquisition Coordinator will be responsible for reviewing, screening, and communicating with FareHarbor applicants in a timely manner. This position will support our Needham, MA office and satellite office recruiting needs.  When recruiting is not active, this position will be responsible for supporting managers with administrative duties.  Responsibilities: Gain a

Office Administrator

FareHarbor
Greater Boston Area
5 days ago
Job Title: Office Administrator Location: Needham, MA Reports to: Director of North American Sales   Role description: FareHarbor is seeking an office administrator in our Needham, MA office. If you’re highly organized and detail-oriented we want to speak with you!   Responsibilities: Assist the office in administrative purchases, managing office supplies and inventory, scheduling conferences and logistics. Update company-wide

System Administrator

LeanIX, Inc.
Greater Boston Area
6 days ago
+16
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

Customer Support

LeanIX, Inc.
Greater Boston Area
6 days ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Customer Support Advocate

Drift
Greater Boston Area
6 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Director, Enterprise Customer Success Management

Drift
Greater Boston Area
6 days ago
Continue hiring a talented and ambitious team of CSMs who can drive the success and growth of our enterprise customers. Develop a strategy for enterprise customer engagement, adoption, project management, change management and growth. Partner with our VP of Enterprise sales to support the expansion of Drift customers. Liaise with our product team to demonstrate enterprise customer product needs. Accurately forecast your team’s business for current and future quarters. Hit your enterprise net retention and customer health quota on a monthly, quarterly, and annual basis.

Customer Success Manager

Drift
Greater Boston Area
6 days ago
Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. We are currently looking to add to all segments of our Customer Success team (Enterprise, SME, SMB)!What you’ll be doing on the Customer Success team at Drift:Customer Success Managers at Drift embody the

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,484
Min: $43K
Max: $130K
Business Analyst $73,038
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+41
Automotive, Consumer Web
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds