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Boston Tech Jobs and Startup Jobs

11

Partner Support Manager

Fuze
Greater Boston Area
1 day ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Manager, Solution Services

Smartsheet
Greater Boston Area
1 day ago
Smartsheet is looking for a proven leader to help build, operate, and scale our Solution Services team in Boston. The right candidate is an experienced manager with a proven ability to create strong implementation programs to drive the customer adoption lifecycle for both large and small organizations, at scale. As Manager, Solution Services, you will build and oversee a team of Solution Implementation Managers. You will be responsible for the

Solution Implementation Manager

Smartsheet
Greater Boston Area
1 day ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Solutions Consultant

Smartsheet
Greater Boston Area
2 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Manager, Premium Support

Fuze
Greater Boston Area
2 days ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Logistics Specialist

Fuze
Greater Boston Area
1 week ago
+29
Fuze is seeking a motivated and conscientious team player to join the Logistics team as a Shipping & Inventory Associate. This role is not customer facing but requires strong communication skills and the ability to manage workload and prioritize tasks to meet the needs of internal teams. The Associate will be responsible for maintaining, shipping, and documenting the use of company inventory, in addition to assisting with the general needs of the Logistics department. The candidate for this role is going to ensure customer satisfaction by enabling internal teams to meet set timelines.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
1 week ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Client Development Manager

Smartsheet
Greater Boston Area
1 week ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Technical Support Engineer

Fuze
Greater Boston Area
1 week ago
+29
The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

Senior Manager, Customer Success - East/EMEA, Stra…

Smartsheet
Greater Boston Area
1 week ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,276
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $71,757
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software
+7
Marketing Tech, Sales

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