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Boston Tech Jobs and Startup Jobs

8

Manager of Customer Operations

Klaviyo
Greater Boston Area
53 minutes ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Product Expert

Onboarding Specialist

Director of Support

Customer Support, Manager

Load 1 more jobs5 jobs at Klaviyo

Customer Success Manager

Alyce
Greater Boston Area
1 day ago
+21
As a CSM, you own the complete post-sales lifecycle of your Alyce portfolio of customers. This involves leading implementations, creating high adoption of the technology, ensuring customers are maximizing their investment, and more.  You will help customers evangelize the Alyce Vision while also representing their voice as we partner with our Product Team to shape the future of Alyce.

Gift Experience Director

Alyce
Greater Boston Area
1 day ago
+21
The Gift Experience Director is responsible for creating a surprise-and-delight, goosebumps-inducing gift invitation experience for each recipient of an Alyce gift invitation. Drawing heavily on the B2C world, eye-catching and bespoke invitation methods are fully created, from concept to design and manufacturing through the leadership, guidance and resource management of the Gift Invitation Experience Director. While each invitation type is novel, consistent brand elements should unite the effort in a way that evokes the feeling of seeing the Tiffany’s robin-egg blue: premium, thoughtful, exciting and unique. 

Customer Success Manager (Siftrock)

Drift
Greater Boston Area
1 day ago
We are looking for an entrepreneurial minded CSM to service our customers of Siftrock, a Drift product providing email reply management for marketing automation. We’re looking for someone who will not only service and develop the onboarding strategy for these customers, but who can help us in growing the overall SIftrock go-to-marketing strategy and shaping the long term success plan for our customers. 

Customer Success Operations Manager

Drift
Greater Boston Area
6 days ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Success Manager

Drift
Greater Boston Area
6 days ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Customer Advocate - Entry Level

Drift
Greater Boston Area
6 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Customer Support Manager

Drift
Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,607
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,103
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+16
3D Printing, Hardware
+29
Productivity, Software

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