Boston Tech Jobs and Startup Jobs

5

Workplace Experience Coordinator

Unity Technologies
Greater Boston Area
1 day ago
+55
Manage the reception desk and be the first impression for Unity’s guest, clients, vendors and employees. Enforce security protocols for visitors, candidates, and employees; enforce site-specific security and access controls. Develop and maintain strong relationships with our various vendors. Raise purchase requisitions and insure invoices are getting paid. Arrange local events, luncheons and other functions as required. Maintain office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders. Manage the office’s general cleanliness, organization of break room and conference rooms.

Senior Client Partner, Brand Advertising

Virtual Customer Success Manager- Bilingual

Skillsoft
Remote
1 day ago
+27
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager. Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed. Responsible for planning and driving ongoing account strategy (including setting account goals and priorities). Conduct annual customer reviews of overall account health including benchmarking and best practices. Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth. Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends. Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals. Responsible for entering key customer activities into Salesforce on a regular basis. Responsible for pursuing strategic alignment opportunities throughout the customer organization.

Customer Success Manager - Compliance Solutions

Skillsoft
Remote
1 day ago
+27
Manage a portfolio of compliance clients ensuring customer retention and high satisfaction with Skillsoft. Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction. Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores). Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning. Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries. Enable success throughout the customer life cycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Develop up-sell opportunities.

Sr. Director, Head of Partner Success

edX
Cambridge
1 week ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Customer Success Representative

edX
Cambridge
1 week ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $48,837
Min: $36K
Max: $110K
Office Manager $55,761
Min: $37K
Max: $97K
Sales Operations Analyst $58,861
Min: $45K
Max: $79K
Technical Support $63,021
Min: $40K
Max: $109K
Operations Associate $63,904
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Customer Support Manager $72,267
Min: $42K
Max: $149K
Business Analyst $73,927
Min: $43K
Max: $114K
Client Success Manager $79,422
Min: $43K
Max: $152K
Business Intelligence Analyst $87,344
Min: $61K
Max: $140K
Operations Manager $87,517
Min: $39K
Max: $150K
Marketing Operations Manager $87,563
Min: $48K
Max: $150K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $102,533
Min: $76K
Max: $160K
Director of Operations $135,580
Min: $48K
Max: $200K
Director of Customer Success $141,580
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

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