Boston Startup Jobs & Tech Jobs—Find Startups Hiring | Built In Boston

Boston Tech Jobs and Startup Jobs

9

Customer Support Associate

edX
Greater Boston Area
2 hours ago
+15
EdX is seeking a Customer Support Associate to join our growing Support Team. Customer Support Associates help learners resolve questions across a variety of course experiences. Students love edX courses, so they’re not shy about asking for help, and we pride ourselves in helping them make the most of their experience while providing World Class support. You’ll also work cross-functionally with our product teams regarding bugs, features, and ticket trends.

Sales Manager

CarGurus
Greater Boston Area
22 hours ago
+41
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

Programmatic Client Partner

NetSuite Administrator

Office Administrator

Customer Success Specialist Onboarding

Customer Success Associate, Support

Load 2 more jobs6 jobs at CarGurus

VP Customer Service – Efficiency and Effectiveness

ezCater
Greater Boston Area
2 days ago
+30
Be responsible for the efficiency and effectiveness of the 500 (soon to be 1,000+) CSRs who support all of our constituents. Our people are in multiple sites across the US and Europe, in office, work-from-home, and outsourced set-ups. Lead the teams that help you do your work. Today those teams includes scheduling, workforce management, training, quality assurance, and strategic projects. Refine the processes and tools we have in place – and invent, buy, or build different and better ones when it’s time to do so. We don’t have sacred cows. Work closely with our data analysts to invent and refine metrics, ferret out problems, calculate ROIs, and track improvements. We’re huge believers in the enabling power of objective-yet-nuanced data. Work closely with our software developers to build or buy better tooling. We’re huge believers in the enabling power of clever-yet-pragmatic technology. Work closely with our CSRs and their leaders, helping roll out your refinements and new processes, and ensuring they’re practicable and welcomed by the CSRs.

Customer Support Lead

BookBub
Greater Boston Area
5 days ago
+23
BookBub is seeking a customer support leader to manage and develop support at our organization. This person will lead and mentor a small team of support representatives, working to build a distinct consumer-facing support function at the company and helping develop support practices as we launch a new business line. The ideal candidate will have experience leading a support team, improving support processes and documentation, and collecting, sharing, and acting upon customer insights. The candidate should also have excellent problem-solving and troubleshooting abilities, and thrive on providing thoughtful, friendly, and effective one-on-one support.

Executive Assistant

edX
Greater Boston Area
5 days ago
+15
EdX is hiring an Executive Administrative Assistant to support our Chief Product Officer. A strong EA candidate is a highly­ organized, detail­ oriented, self­ starter with a strong track record of demonstrating sound judgment. The keys to this role will be pragmatic thinking, strategic support and passion for executing efficiently in a fast­ moving environment filled with competing priorities.

Regional General Manager- Northeast

Getaround
Greater Boston Area
1 week ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
2 weeks ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Regional Manager - Northeast

Getaround
Greater Boston Area
2 weeks ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
2 weeks ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,190
Min: $36K
Max: $83K
Office Manager $52,808
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $67,192
Min: $31K
Max: $93K
Client Success Manager $72,484
Min: $43K
Max: $130K
Business Analyst $73,038
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $75,111
Min: $48K
Max: $110K
Operations Manager $88,933
Min: $39K
Max: $148K
Senior Business Analyst $91,110
Min: $69K
Max: $116K
Sales Operations Manager $104,625
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+41
Automotive, Consumer Web
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds