Boston Tech Jobs and Startup Jobs

The SVP/VP of Professional Services is responsible for setting vision, direction and driving execution for the team responsible for customer solution delivery. In this role you will lead the delivery of high quality, expert services including program and project management, product implementations and best practices, ongoing subscription and solution support and guidance for commercial and clinical effectiveness through SHYFT software. This role is 60% customer care and 40% internal operations focused. Having the ability to build a highly engaged, best-in-class team through recruiting and retention, training and development and motivation and collaboration is a vital component to success in this role.

Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

The Mobile Engagement Consultants is our take on Customer Success Management. As a Mobile Engagement Consultant (MEC) you will be responsible for the overall success of a portfolio of Localytics customers. You will lead all client engagements, coordinating a cross-functional team that spans Sales, Services, Support, and others. To become a trusted advisor, you will need to become an expert on Localytics’ product, use-cases and mobile engagement best practices.

Localytics is looking for a rockstar Executive Assistant to provide a full range of support to the CEO and assist with operational and administrative tasks. This person will be responsible for ensuring streamlined activities within the organization based on the priorities of the CEO. They will organize and prioritize critical issues and information for the CEO to facilitate efficient decision making. The ideal candidate is extremely organized, a great communicator, confident, detail oriented, proactive, calm under pressure, and has excellent interpersonal skills.

Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

SHYFT is seeking a skilled Admin Professional who will be responsible for performing administrative duties of advanced degrees of complexity for the assigned Executive. This individual will have customary responsibilities such as managing correspondence which is often of a confidential nature, preparing research, screening incoming phone calls and mail, communication on behalf of the Executive, and acting as the "gatekeeper;" as well as handling more complicated special projects such as coordination of complex meetings.

Handle communications with executive leadership team including scheduling meetings, events, emails, and calls in a timely manner. Manage the scheduling and expensing of travel and accommodation. Prepare presentations, reports, data and research for upcoming meetings/events. Help deliver on company goals and objectives. Assist with HR-related functions around recruiting, people operations, or communication of information to employees. Maintain company organization charts and the employee directory. Maintain human resource information system records and assist with reporting. Be comfortable performing clerical duties. Assist with new employee onboarding as needed. Assist with event planning for key company events, internally and externally.

Shadow Mira to develop an understanding of overall business strategy and operations. Monitor Mira’s calendar for upcoming meetings/events as well as her email inbox to make sure it is organized, conflicting commitments are rescheduled or delegated, and nothing slips through the cracks. Add structure to meetings and obtain meeting materials in advance. Develop charts, data visualizations, and/or prototype simple tools and software products. Within three months, attend meetings on Mira’s behalf, gather relevant information for decision-making, understand the context for discussion, and report back. Develop an opinion of what should come next, recommend a course of action, and assist in implementing next steps. Within six months, take lead on one or more strategic project(s). Delegate when necessary to the appropriate people to complete tasks or projects on Mira’s behalf. Follow up on assigned work and ensure timely, high-quality execution. Lay a strong foundation to take on a senior role at Cogo Labs or a Link Ventures portfolio company in the next stage of their career.

We are looking for an entry level Engineering Support Specialist to join the team in serving the needs of internal customers. The Engineering Support team monitors and maintains various pieces of the infrastructure used by these teams as they grow inside the incubator. We serve as front-line support for any problems the teams have, including triaging tickets and escalating issues as necessary. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

The Systems Administrator is responsible for the design, implementation, operation, deployment, maintenance and troubleshooting of our cloud based infrastructure services and systems - with a strong focus on automation. The Systems Administrator will deploy, monitor, and troubleshoot infrastructure components in SHYFT Analytics’ production, cloud based hosting environment and develop/maintain services for infrastructure management. A Systems Administrator is expected to provide deep technical expertise and will be a key player in driving change in how product is provisioned, maintained and monitored to be resilient and stable enabling SHYFT Analytics to meet its SLA’s with customers. The Systems Administratoris responsible for maintenance and troubleshooting of live production systems in the event of outage, performance, or functionality issue. The Systems Administrator will have hands-on skills in hybrid clouds. This position promotes sharing information with others in changing skillsets and thought processes.

Our “panel” is the set of people who have our attention-monitoring equipment installed in their home, and the Panelist Success Specialist will ensure all panelists are provided with a friendly, consistent, and best-in-class experience as participants in the TVision Viewership Study. Working in conjunction with the rest of the Panel Ops team, this role will: manage compliance, conduct troubleshooting and effectively resolve support tickets and inquiries through multiple channels including email, incoming and outgoing telephone calls, and ticket platforms.