Boston Tech Jobs and Startup Jobs

25

Customer Success Manager

Smartsheet
Greater Boston Area
1 hour ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet...

Business Development Manager

Fuze
Greater Boston Area
23 hours ago
+29
What you’ll do: Build a territory plan consisting of: target accounts channel partnerships existing account base prospecting personal pipeline generation tactics coordination with a BDR for pipeline generation Conduct demo, closing, negotiation, proposal, and prospecting meetings Qualify prospects' needs and effectively map them to Fuze offerings Work closely with Business Development Reps and marketing to implement strategy and process for your territory Become an industry expert and develop product mastery Consistently achieve (and exceed!) quarterly sales quotas and goals Conduct yourself professionally and cast Fuze in a positive light

Sales Trainer, Commercial Sales

Smartsheet
Greater Boston Area
1 day ago
An accomplished Inside Sales Trainer with a passion for coaching and training will be responsible for delivering productivity programs to Smartsheet Sales Representatives, live and virtually, in the areas of Smartsheet’s sales process, sales messaging, sales tools, and other specialized content. Develop sales representatives (in a 1:1 and 1:Many environment) through role-play and real-time observation, focused feedback, skill gap analysis, and coaching that improve sales competence, sales confidence and executive level selling while making them productive faster. Partner with sales leadership to provide on-going communication regarding aptitude and performance, and identify and execute on key strategic and development initiatives for the field. This position requires an individual that is results oriented and passionate about helping sales exceed sales targets.

Commercial Customer Success Manager

Fuze
Greater Boston Area
1 day ago
+29
Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently noted in Forbes “Next Billion Dollar Startups List” as a “Unicorn”. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based

Solutions Consultant

Smartsheet
Greater Boston Area
4 days ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Client Development Manager

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Commercial Sales Engineer

Smartsheet
Greater Boston Area
4 days ago
Smartsheet is looking for a proven Sales Engineer who will provide technical leadership throughout the inside sales process. You will serve as a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly...

Business Development Representative

Fuze
Greater Boston Area
5 days ago
+29
Fuze is looking for Business Development Representatives to help us continue our meteoric growth. Our BDRs work to identify and prospect potential customers to understand their communications systems and enable a conversation with a member of the Fuze sales team.

Strategic Sales Representative

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for a high energy, dynamic Strategic Sales Representative to work with our Strategic Accounts. Responsibilities will include engaging customers and partnering with Account Executives in the execution of account strategies and sales opportunities to drive growth in our largest accounts. The successful applicant will show a strong desire to own each customer engagement.

Manager of Customer Success

Smartsheet
Greater Boston Area
5 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Tier 3 Support Escalation Engineer

Smartsheet
Greater Boston Area
5 days ago
Smartsheet is looking for a Tier 3 Support Escalation Engineer who will be responsible for tackling highly technical and escalated cases from the Support team. They will be required to thoroughly research, reproduce, and provide necessary documentation to escalate to our Service Reliability Engineering and/or Development teams. This critical to success role will help resolve our most complex technical issues. Tier 3 Escalation Engineers will be the SMEs (subject matter experts) on the Support team for the Core and Premium Smartsheet application, the Smartsheet API, and our various apps & integrations. This is a highly technical role that requires a heightened sense of urgency, ability to follow processes and deal with ambiguity when new scenarios arise, and recognize critical situations and engage the right right resources to resolve.Successful individuals in this role will enjoy researching and documenting known workarounds as well as reproducing issues. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. This role will report to the Manager, Global Support Escalations and can work remotely, or in our Bellevue or Boston offices.

Manager of Consulting

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is looking for a Manager of Consulting who will lead and inspire a robust team of Consultants and Architects. This person will manage the operational aspect of their respective regional teams. In addition to managing full business operations, the Manager will have responsibility for business development, process review/improvement/creation, work qualities, and be intentional in coaching and leading future leaders of the organization.

Regional Vice President of Sales, Northeast

Fuze
Greater Boston Area
6 days ago
+29
Lead, motivate, challenge, and develop a team of 4-6 Regional Sales Managers. Build and implement strategies to grow Fuze’s business and market share through our approved sales methodology. Creatively drive efforts to strategically prospect and develop new business partners. Attend your team's sales presentations to assist your Regional Sales Manager in ultimately closing new business. Learn, develop and implement new ways for Fuze to differentiate itself in the marketplace. Acquire an in depth knowledge of Fuze's service offering, knowledge of current market, market share, competition and strategy to secure competitors business. Collaborate and communicate with provisioning and customer support, keeping them informed of customer needs and use all corporate resources (financial, marketing, technical, R&D, Administrative) to achieve regional goals. Prepare detailed and thoughtful reports (Strategic forecasting, periodic business reviews) maintained in Fuze’s CRM database. Investigate and analyze market trends and competitors' positions in the market.

Commercial Sales Manager - Client Development

Smartsheet
Greater Boston Area
6 days ago
Smartsheet is currently seeking a Commercial Sales Manager to hire, coach and lead a team of up to ten Client Development Managers. As an Commercial Sales Manager, you will be responsible for overseeing a team responsible for closing new deals in existing accounts and driving them toward achieving monthly, quarterly and yearly revenue and bookings goals.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
6 days ago
+29
Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Infrastructure Engineer

Fuze
Greater Boston Area
1 week ago
+29
Provide continuous support for the virtualization infrastructure (VMWare). Automate operational tasks in networking and systems to achieve higher value. Ensure that all supported environments are monitored to provide alerts when there are problems (including performance); when problems arrive, root cause analysis is completed. Facilitate infrastructure configuration and design within AWS. Participate in the design, planning, and implementation of new projects/technologies and ensuring that the solutions are highly available and performant. Document designs and procedures in our wiki in a clear and concise manner. Work with the Operations/DevOps and application development groups to ensure that they have the resources required to support the application environments. Manages, upgrades, and patches virtualization and storage systems. Ensures system security, stability, and performance. Responsible for providing support, advice, and coordination for system administrators in other departments.

Account Manager

Fuze
Greater Boston Area
1 week ago
+29
How do you prefer to communicate and collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is on a mission to transform the global communication landscape, and we need your help. Fuze offers a single cloud-based platform that brings together voice, video, and messaging for a simpler, smarter, and more cost effective solution for the modern enterprise. Headquartered in Boston, MA with offices and customers

Account Management Associate

Fuze
Greater Boston Area
1 week ago
+29
he Account Management Associate will be a member of our Sales Operations team to provide support for numerous ongoing active projects that will impact Fuze customers over the upcoming years. To ensure successful projects, it will require consistent communications with customers, thorough and accurately record keeping and a well organized team. Every customer will receive the “white glove treatment” delivered by you, throughout this process.

Manager, Premium Support

Fuze
Greater Boston Area
1 week ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Senior Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.

Network Implementation Engineer

Fuze
Greater Boston Area
1 week ago
+29
Prepare and conduct Network Design Discovery, via phone or on-site visits, in order to identify major components that would be part of Unified Communication services. Prepare and document a Network Design drawing. Prepare configurations for and assist Customer on installing Appneta Real Time Monitoring units where required. Prepare and document a Risk Analysis Report, based upon findings of the Network Design Discovery, Site Survey reports, and Appneta Monitoring reports. Prepare and document a Network Research summary report, to include Network Design drawings, Risk Analysis report, and site by site details. Prepare and conduct Network Research Summary presentation with Customer and Fuze personnel involved with the project. Perform Network Readiness test, as to vet out issues as to ensure design will support Fuze services. Perform troubleshooting with Customer when required. Perform Network Validation testing when required.

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