Client Services Manager
Greater Boston Area
20 hours ago
Act as primary application contact for client and establish strong partnership with stakeholders within client organization.
Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise.
Manage adherence to client and internal application business case metrics and profitability.
Manage intake of client requests related to application revisions, extensions, and improvements.
Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements.
Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.