Boston Tech Jobs and Startup Jobs

You will become an expert on the Dispatch platform and the value it provides to Enterprises and service providers. Strategy development: Analyze the service experience ecosystem and help identify most attractive partners/alliances across a number of potential corridors. Pre-partner-pitch: You will research and reach out to prospects on a prioritized pipeline of potential partners. You will tailor your message and “pitch” to these potential partners based on your research of their solution and the opportunities for growth that the Dispatch platform brings to their business. Post-partner-pitch: you’ll be responsible for the success of the integration and manage the relationship long term. You’ll be charged with managing design, development, testing, and launch deadlines--successfully training the partner company—and reporting and communicating with the partner as needed. Advocate: Act as an advocate of Dispatch in each relationship to drive adoption, retention, and participation in new Dispatch features and products. Cross-functional program management: Inside Dispatch, you will work closely with the product, engineering, services and customer success teams to ensure successful execution of each partnership. Occasional travel as required (20%).

The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Meeting all assigned revenue and booking targets as well as partner specific KPI’s. Understand the product and service in such detail that they will be able to communicate its value and use cases to the partner community. Developing and cultivating new and existing partnerships, evangelizing the LeanIX value proposition. Educating partners on the LeanIX solutions and market focus, keeping them abreast of changes and current trends in the industry. Jointly creating customer base penetration plans as well and new customer focused initiatives to drive new revenue opportunities with our partners. Identifying and soliciting new market opportunities with partners.

Generate meetings with new and existing users to conduct discovery, identify needs, and close project-based business for a named list of strategic Fortune 1000 accounts—via phone and web-based demos and in-person meetings. Build strong client relationships by developing a deep understanding of your accounts and tailoring Catalant’s value proposition to meet their needs. Achieve (or exceed) personal revenue targets to drive growth for the company. Identify, codify, and share best practices with the rest of the sales team. Collaborate with cross-functional Catalant teams in Sales, Marketing, and Product to proactively shape product enhancements and go-to-market initiatives. Work in a fast-paced, results-oriented, collaborative environment. Share—and live—our company values.

Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

As we continue to grow our book of business and look to further our commitment to customer success for our strategic clients, Attivio is looking for a top performing Account Manager with a technology sales background. In this role, you will ensure the continuation of a healthy client relationships and work side-by-side with them to develop strategic execution plans that drive measurable success, develop long-term client satisfaction and expanded contract values.

Independently identify and develop prospective clients. Passionately prospect into targeted accounts and create interest in Dispatch’s product offerings. Develop and close multi-year SaaS and services contracts. Negotiate and close contracts that result in predictable, committed revenue. Elicit prospects’ and customers’ business, functional and technical requirements. Find opportunities to expand into additional functional business units. Understand and address prospect and customer questions and objections. Show the value of our best-in-class field service management and customer experience software. Connect, engage and motivate in conversations, presentations and written communications.

The Account Executive position at ezCater is an exciting opportunity for someone to join a fast-growing, high-performing sales organization in downtown Boston! We’ll provide unmatched tools and training, and you’ll learn to convert both cold and warm leads into sales. ezCater Sales has multiple focus areas, with distinct pipelines focusing on different objectives - from acquiring new customers (demand-side), acquiring catering partners (supply-side), up-selling/cross-selling catering partners, re-engaging customers, and more.

The Enterprise Account Executive, will be tasked to develop, own and manage closing new business in the Northeast including the Media, Entertainment and Publishing vertical. Responsibilities include ensuring that prospective customers have the best possible experience and finding the right mix of Acquia offerings for their needs. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world class service.

We are searching for a results-driven and motivated candidates to join our fast growing Business Development team as a Business Development Representative (BDR). If you’re looking for a place to learn quickly and grow your career, you’ve found the right place. We offer the opportunity to gain professional business experience and work for a company that offers its employees a fun, but professional team environment.

Imagine working with world’s most recognized companies and their technology, advising them on how to build the world’s next and best applications. As an Associate Sales Engineer you will be a key technical advisor for our award-winning products enabling our industry leading customer base to meet their technical goals and challenges. SmartBear has played a role in the Uber you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. Our software is downloaded every 6 seconds (5.25 million downloads a year) and we have over 25,000 customers (Google, Apple, Microsoft, Uber, GE and SalesForce to name a few) in 194 countries. We have real products, real customers and great compensation.

Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Develop and prioritize commercial offerings required to achieve Transport business plan. Prioritize offerings, including a view on value impact and implementation effort required. Lead the assessment of initiatives to determine feasibility, requirements for success and impact on Transport platform objectives (e.g., engagement and trust). Lead the project management execution of the Transport business plan (supported by Transport staff). Learn business, priorities and assume project management leadership. Lead the operationalization of key commercial initiatives. Drive answer to key choices / tradeoffs around how to operationalize. Develop recommendations that can be actioned by Transport leadership.

As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Reporting to the Director, People & Culture, the Compensation Consultant will be a key resource for the company's salary and incentive programs. The ideal candidate will have solid experience in data analytics and compensation strategies to build and support all compensation and incentive programs including international, sales, and stock options.

The VP of Sales Operations will be responsible for managing the processes, administration, technology and strategy for enabling the sales team to perform at maximum effectiveness. The leader will collaborate directly with the global heads of acquisition, account management and new product sales, in designing the systems to optimize growth. The leader will be counted upon to provide experience, expertise and thought leadership to execute sales territory management, compensation plans, reporting, training and processes management to govern daily operations. He/she will be supported by a team of sales operations professionals who have helped create record growth for the company. This person will work with a fast-paced and passionate group of team members who are working to disrupt multiple markets and be a part of a pioneering effort to build the next phase of tremendous growth for the company.

About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

As an Siftrock Conversational Sales Advisor, you will identify, source and close ideal customer prospects in the Mid-Market, SME, and Enterprise space. Using strong conversational selling skills, you will hunt self-sourced leads for your pipeline, while also partnering closely with cross-functional stakeholders to achieve team goals.

The Drift Account Manager will focus on maintaining a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through product performance, enhancement opportunities, recommended changes to playbooks, etc. You will also be responsible for retaining and expanding existing product installations to achieve your monthly sales quota. As a seasoned sales professional, it is critical that candidates be self-motivated and completely customer-centric.