Boston Tech Jobs and Startup Jobs

144

Operations Support Engineer

DraftKings
Greater Boston Area
4 hours ago
+16
Take ownership for the day-to-day operational support for your team, using internal tools, writing SQL, and interacting with SQL databases to ensure the operational integrity of the platform. Manage support and development requests related to your team’s services and processes. You will triage and resolve production issues for key business stakeholders and VIP customers, based on the defined internal SLA timeframes and Escalation policies. Optimize monitoring capabilities including production traffic, data validations, job failures, application health, dashboards and alerts. You will also help improve and maintain support documentation, including runbooks.

Product Operations Associate, Lobby

Product Manager, Financial Platform

Support Engineer, Data Platform

Product Manager, Gaming

Senior Product Manager, Sportsbook

Director of Product Compliance

Load 3 more jobs7 jobs at DraftKings

NetSuite Administrator

CarGurus
Greater Boston Area
4 hours ago
+24
As CarGurus expands globally, we 'e adding new products internally to enhance our company performance and data. We are looking to hire a NetSuite Administrator for our Engineering Team. The NetSuite Administrator will play a critical role in maintaining and improving the functionality of the various financial systems. They will work closely with Accounting and Finance teams to ensure the highest level of data accuracy. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of financials systems.

Account Specialist

National Field Account Manager

Product Manager, Consumer Team

Senior Manager, Business Operations

Office Administrator

Field Account Manager

Manager of Dealer Relations

Senior Product Data Analyst

Product Data Analyst

Systems Engineer

Desktop Support Engineer

Senior Product Manager, Digital Marketing

Senior Product Manager, International Markets

Load 10 more jobs14 jobs at CarGurus

Senior Product Manager

ezCater
Greater Boston Area
5 hours ago
+19
Guide cross-functional teams in a highly iterative, rapidly evolving agile environment Work with stakeholders to gather requirements, create user stories, and help to develop our product roadmap. Manage feature development from conception through design, build, release and experimentation. Be an early member of ezCater’s product management function, and help shape its creation and culture Collaborate with the business, design and engineering teams to assess value, usability, and feasibility of new product and feature offerings Create and monitor the ongoing metrics that measure and define success

Director of Product Management

ezCater
Greater Boston Area
5 hours ago
+19
Define and drive the vision for one of our core product areas. Manage, inspire, and grow a team of product managers working under your direction. Collaborate with business, design and engineering teams to assess value, usability and feasibility of new product and feature offerings. Uncover insights from our catering partners and help us create innovative solutions and functionality to solve them Guide cross-functional teams in a fast-paced, agile environment.

VP of Customer Success

BoardOnTrack
Greater Boston Area
7 hours ago
This is a revenue-focused position. You will develop and drive all aspects of Customer Success including support, account management, increasing product usage, and ensure low churn/high renewal rate. You will partner with other members of the leadership team to ensure profitability. Your team will be directly responsible for customer renewals.

Customer Success Manager

BoardOnTrack
Greater Boston Area
7 hours ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Director, Product Management

Carbon Black
Greater Boston Area
9 hours ago
+31
·    Provide guidance, coaching and mentorship to a team of experienced product managers. ·    Communicate and use your vision to influence strategic priorities in our agile process. ·    Work with customers, stakeholders, and experts to research and define initiatives. ·    Communicate and use your vision to influence strategic priorities in our agile process. ·    Collaborate with Product Owners, UX, and scrum teams to bring your initiatives to life. ·    Drive market readiness for initiatives inside and outside of our business. ·    Use and analyze data to discover insights and drive success. ·    Constantly strive to improve the way we work - if it can be done better let’s do it! ·    Cultivate a high performing team that is centered on the customer and data driven. ·    Build a healthy culture of product and personal excellence.

Customer Support Specialist / Temp to Hire

MineralTree
Cambridge
9 hours ago
+23
On our technical support team, you will have a great opportunity to learn how to help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist customers with product support while demonstrating the highest level of customer service. This is a full-time temporary opportunity, and given the fast growth MineralTree is seeing there could be potential for a longer term role with our company.

Manager, Restaurant Success

Toast
Greater Boston Area
12 hours ago
+22
Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

Product Manager, Discounts

Workplace Experience Coordinator

Restaurant Success Manager

Director of Customer Success Enablement

Director of Product Management, Employee Solutions

Relationship Manager, Toast Payments

Director of Mid Market/Enterprise Restaurant Success

Director of Market Insights

Director of Product Management, Platform

Product Manager, Kitchen Operations

Director Real Estate

Technical Support Specialist

Technical Support Specialist 2

Enterprise/MM & Reseller Growth Operations Manager

Senior Product Manager, Digital Ordering

Director of Product Management, Customer Experience Transformation

Customer Education Manager

Restaurant Success Analyst

Director, Toast Payments

Post-Live Services Coordinator

Product Manager, Payments

Associate Product Manager, Toast Capital

Salesforce Administrator

CS Support Ops Sr. Program Manager

Load 10 more jobs25 jobs at Toast

Solutions Consultant

Smartsheet
Greater Boston Area
14 hours ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Mechanical Product Leader

Formlabs
Somerville
16 hours ago
+16
Will be a product architect for the creation of new 3d printers. Mentor and manage a team of 6-8 mechanical engineers. Involved in the hiring process to grow the team. Work on cross discipline teams to provide an integrated mechanical design. Input in the creation of the development roadmap. Ensure your team is meeting development milestones.

Enterprise Account Manager

Startup Founder

Customer Care

IT Support

Load 1 more jobs5 jobs at Formlabs

Product Manager, BizIQ

CrunchTime!
Greater Boston Area
16 hours ago
+17
CrunchTime! is looking for highly motivated Product Manager with experience working with business intelligence applications and data warehouses. The ideal candidate will be a motivational team leader who takes total ownership of development and support of the BizIQ product. This position will be responsible to document the product vision using all tools identified and resources assigned to deliver this vision within the budgeted time and cost in which the end users point of view is always paramount.

Client Development Manager

Smartsheet
Greater Boston Area
21 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Customer Care Specialist

Lose It!
Greater Boston Area
1 day ago
+25
An experienced, motivated individual to join our growing Customer Care team. Passion for working directly with customers and delivering awesome support experiences are must-haves! Who We’re NOT Looking For: The perfect person. We’re a proudly imperfect team that makes mistakes, gets their hands dirty, and grows from each experience. We’ll take hard work, perseverance, and dedication to supporting your teammates over perfection any day.  

Customer Success Manager

Klaviyo
Greater Boston Area
1 day ago
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience

Product Manager

Manager Klaviyo University

Product Expert

Onboarding Expert

Director of Support

Load 2 more jobs6 jobs at Klaviyo

Senior Vice President, Professional Services (Life…

SHYFT Analytics
Greater Boston Area
1 day ago
+19
The SVP/VP of Professional Services is responsible for setting vision, direction and driving execution for the team responsible for customer solution delivery. In this role you will lead the delivery of high quality, expert services including program and project management, product implementations and best practices, ongoing subscription and solution support and guidance for commercial and clinical effectiveness through SHYFT software. This role is 60% customer care and 40% internal operations focused. Having the ability to build a highly engaged, best-in-class team through recruiting and retention, training and development and motivation and collaboration is a vital component to success in this role.

Senior Risk & Compliance Analyst

LogicManager
Greater Boston Area
1 day ago
+13
We are seeking candidates who possess strong problem-solving and analytical skills, have a persistent craving to learn, and genuinely strive to improve processes. At LogicManager, compliance is just the minimum performance standard. This cross-functional role allows you to work collaboratively across teams to help sustain effective and efficient corporate governance. The chief responsibility of the senior risk and compliance analyst is to provide research and analysis for a variety of compliance and legal matters and to support LogicManager’s risk and compliance with federal, state, and contractual requirements. Duties of the risk and compliance analyst include assisting in contract negotiation with LogicManager vendors and customers, assisting with compliance monitoring and content development, developing and managing various compliance related databases, and creating legal summaries and recommendations. This is a perfect position for aspiring attorneys or paralegal professionals with the goal of working in corporate risk and compliance or corporate counsel.

Manager, Product Strategy & Analytics

Indigo
Greater Boston Area
1 day ago
+21
Support Chief Product Officer in all areas of strategy, project management and team operations. Assist CPO on product vision and strategy updates and communicate companywide. Serve as thought partner to CPO on driving weekly and monthly prioritization efforts. Effectively build analytics competency within Product team. Create and refine detailed dashboards for usage behavior of all digital products. Use insights to drive feature prioritization and roadmap adjustments. Expose dashboards to tech team and help foster culture of continuous measurement and iteration throughout team. Build and own Engagement and Retention product function. Create user life-cycle model for Marketplace that could be replicated on other products. Create a regular stream of A/B tests to optimize traffic flows to and around product experience.

IT Category Manager

Salesforce Product Manager

Sr. Product Manager, Rice

Sr. Manager, Insurance

Pricing Intelligence Product Manager

Load 2 more jobs6 jobs at Indigo

Customer Service Ninja

ezCater
Greater Boston Area
1 day ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Senior Product Designer

Fuze
Greater Boston Area
1 day ago
+29
In this Product Designer role, you will be responsible for multiple aspects of our flagship software product, Fuze Desktop. You’ll have end-to-end involvement in the process, meaning you’ll collaborate (early and often) with a product manager, own designs from early mock ups through polished final visual comps, and partner with engineering as your designs are built. You will also play a part in defining the long-term vision for your products, innovating on what we do and how we do it, to help differentiate our product and delight our users.

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