Customer Success Manager
Greater Boston Area
7 hours ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries.
Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot.
Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need.
Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers.
Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.