Operations Jobs in Boston

71

Messaging Security Analyst 1

Mimecast
Lexington
15 hours ago
+58
Messaging Security ensures that our security-focused solutions are performing accurately and efficiently.  We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers.  We strive for proactive, rather than reactive, approaches to threat detection.

Information Risk Consultant Data Loss Prevention

MassMutual
Greater Boston Area
17 hours ago
+39
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Business Information Security Officer

Senior Associate & Head of Platform

Regional Merchandising Director

Indigo
Remote
21 hours ago
+21
The Regional Merchandising Director will lead regional origination efforts by effectively managing a team, developing cross functional internal relationships and collaboration, maintaining a neutral trade P&L, and driving process improvements to continually improve the Indigo customer experience for both buyers and sellers. Ideal candidates will be experienced, knowledgeable about all aspects of grain trading, a natural motivator with a track record managing high performing teams.

Sr. IT Manager, Supply Chain

User Support Associate

Wellframe
Greater Boston Area
21 hours ago
+34
We are looking for a User Support Associate to join our growing Support Services team, helping Wellframe to provide outstanding service to our customers by answering questions, assisting with user onboarding, handling issues, and troubleshooting problems with our products and services. In addition of assisting our users, the User Support Associate also acts as a subject matter expert and liaison with internal teams to optimize service delivery, internal processes, and product improvements. 

Operations Specialist

EverQuote
Cambridge
21 hours ago
+41
The Operations Specialist will be a core team member in helping our newest employees succeed on a daily basis. This individual will work alongside our newest employees to onboard them in their first weeks of joining and assist them with ongoing support as they continue to grow with us. They will be a liaison to our newest employees and create strong working relationships with them. Additionally, this individual will work directly with our external partners and be a liaison between employees and partners. Lastly, this individual will partner with our finance team to ensure employee compensation is properly calculated and distributed.

Vice President, Business Systems

Dynatrace
Waltham
1 day ago
+28
We are seeking an accomplished Leader with an extensive background managing Business Systems in the software industry, utilizing a cloud-only approach. The Vice President, Business Systems is responsible for building strong business relationships across global functions to drive an integrated strategic roadmap, and to lead the delivery of Business Systems’ services across the organization. This includes, management of the Business Systems strategy, architecture, development, governance, and program management; including, management of a growing team with maturing processes. The Vice President must have broad experience and knowledge of all aspects of SaaS business functions and processes; and have a strong record of successful collaboration and service delivery. The successful candidate will have the ability to work well in a fast-paced growth-oriented environment, have a demonstrated ability to drive meaningful change cross-functionally, have influencing skills, executive presence, expertise in portfolio management, and firm understanding of all IT compliance controls.

Workplace Experience Coordinator

Unity Technologies
Greater Boston Area
3 days ago
+55
Manage the reception desk and be the first impression for Unity’s guest, clients, vendors and employees. Enforce security protocols for visitors, candidates, and employees; enforce site-specific security and access controls. Develop and maintain strong relationships with our various vendors. Raise purchase requisitions and insure invoices are getting paid. Arrange local events, luncheons and other functions as required. Maintain office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders. Manage the office’s general cleanliness, organization of break room and conference rooms.

Senior Client Partner, Brand Advertising

Senior Client Partner

Wellframe
Greater Boston Area
3 days ago
+34
We are looking for a Senior Client Partner to join our Client Engagement team, to help us to cultivate partnerships with our clients striving to maximize the impact of Wellframe’s digital health management solutions. Reporting into the VP, Client Engagement, you will build and maintain executive level relationships. With an expectation of independent work and overall responsibility for accounts, you will collaborate and deliver services with teams and cross-functional business partners to ensure satisfaction, adoption, and expanded use of solutions across all levels of customer size and complexity.

Senior Client Operations Associate

Wellframe
Greater Boston Area
3 days ago
+34
You will be supporting Client Delivery efforts to ensure that the Wellframe technology platform is deployed in a timely and high quality fashion, ensuring that the client is positioned for success with respect to client adoption, member/patient acquisition and enhancing member/patient care. You will be playing a critical role in integrating client workflows with platform capabilities, building and owning project plans, setting project scope to align with key stakeholders and using data and analytics to tell compelling stories.

Virtual Customer Success Manager- Bilingual

Skillsoft
Remote
3 days ago
+27
Accountable for enabling success throughout the customer lifecycle using Skillsoft consulting best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager. Responsible for overall management of relationships and projects and is the main point of contact for the account team and the customer. Establishes relationships with stakeholders and mobilizers across the customer organization and enlists and manages internal Skillsoft resources including Client Service Consultants, Services, Technical Resources, and others throughout the lifecycle as needed. Responsible for planning and driving ongoing account strategy (including setting account goals and priorities). Conduct annual customer reviews of overall account health including benchmarking and best practices. Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive customer success, renewals and growth. Responsible for customer monthly license consumption reporting and quarterly data analysis providing solution findings and trends. Responsible and accountable for the customer Account Health Record, keeping details current and meeting established goals. Responsible for entering key customer activities into Salesforce on a regular basis. Responsible for pursuing strategic alignment opportunities throughout the customer organization.

Customer Success Manager - Compliance Solutions

Skillsoft
Remote
3 days ago
+27
Manage a portfolio of compliance clients ensuring customer retention and high satisfaction with Skillsoft. Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and holistic customer satisfaction. Drive customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores). Manage projects and on-going support issues, reference-ability, strategic and quarterly business planning. Team with Customer Sales Directors to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries. Enable success throughout the customer life cycle and ensure best practices and methodologies that will drive renewal and growth outcomes for designated customer accounts. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Plan and drive ongoing account strategy working with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Develop up-sell opportunities.

Operations Engineer

DUST Identity
Greater Boston Area
4 days ago
+22
The DUST Identity Operations team is growing, and we’re looking for energetic lab technicians who want to be part of a critical and growing chemical lab and engineering team. This role is an exciting opportunity to get involved with an early-stage company and to have a long-lasting impact. It’s an opportunity to grow your skill set and to dive into a company where you can assist in laying the foundations of a large production and engineering group. If you’re looking for ownership and autonomy and are motivated to join a growing team where you have the opportunity to join at the ground level, let’s talk!

Senior IT Internal Auditor

Chewy
Greater Boston Area
4 days ago
+45
Chewy is looking for a Senior IT Internal Auditor to be based in the Dania Beach, FL or Boston, MA office and will report to the Manager of IT Audit. This position will be responsible for evaluating and making recommendations to ensure that the control environment adequately safeguards the company's assets, both business and infrastructure related, ensuring that the electronic information is complete, reliable, and adequately secured. The Sr IT Internal Auditor will also make recommendations to improve the efficiency, security and effectiveness of internal controls and operating processes in the corporate IT department, as well as compliance with government and industry regulations utilizing the industry frameworks. The role requires the person to be able to build good working relationships with process owners and management, communicating effectively and timely, and be able to multitask when required.

Sr IT Compliance Analyst

Customer Care Chat Agent (Temporary)

iZotope
Cambridge
4 days ago
+29
Receiving and promptly responding to live chats about product and pricing inquiries.  Making recommendations for specific iZotope products based on customer needs, and informing customers of current promotions. Providing live support for basic troubleshooting and authorization issues.  Identifying and escalating website errors to the Customer Care Team Leader.  Coordinating with other teams to prepare for product launches, campaigns, and new business requirements.

Customer Support Specialist

Formlabs
Somerville
4 days ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Bilingual Customer Support Specialist

Director of Strategic Initiatives

Systems Performance Manager

Customer Success Manager

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Gainsight System Administrator

Acquia
Greater Boston Area
4 days ago
+35
The Gainsight Administrator Role may be a component of an overall Customer Success Operations position, or may be a full-time position. This document describes key success factors for any Gainsight Administrator and may be used as a part of a broader role.

Support Engineer

Master Customer Success Manager

Associate Support Engineer

System Administrator (Atlassian)

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Senior IT Security Engineer

Payfactors
Greater Boston Area
5 days ago
+25
Payfactors is looking for a Senior IT Security Engineer to join our Engineering Team. You will play a key role in IT security working with IT, Compliance, and Corporate Business Teams. The right individual for this role will be experienced with IT Administration, corporate device security, and data loss prevention systems. If you thrive by working in a fast paced start-up environment and working with securing web applications and platforms, consider this opportunity as the next level in your professional development. 

Chief Commercial Officer

PathAI
Greater Boston Area
5 days ago
+21
The Chief Commercial Officer (CCO) is an executive position that reports directly to the CEO and works alongside the senior leadership team at PathAI. The CCO will hold primary responsibility for leading the strategy, development, execution and support of commercialization programs for PathAI's clinical products, which includes building relationships and partnerships with laboratories, hospitals, diagnostic companies, and payers. The primary objective of the role is to provide commercial leadership to realize PathAI’s vision of advancing medicine through the development and distribution of AI-powered technology for more accurate, standardized and predictive diagnostics.  The CCO will work closely with PathAI’s regulatory, scientific, and technology teams to shape company go-to-market and commercial strategy and partner on execution. The executive will have high visibility across the organization, including frequent interactions with PathAI leadership and Board.

Office and Experience Manager

Klaviyo
Greater Boston Area
5 days ago
+44
In your role, you will partner directly with the office and culture team as well as with the People Operations team to create innovative and modern company-wide traditions. This role is critical, serving as an important liaison between our Klaviyos, Facilities, and the core People Operations team. By utilizing and developing key and unique skills, as well as the freedom to come to the table with fresh ideas and novel solutions, you will be fostering a culture of POSSIBLE. At Klaviyo, our people come first and this team helps us set that tone with boots on the ground initiatives. Having fun is just the cherry on top. Sound good? Keep reading!

Customer Adoption Specialist

Rapid7
Greater Boston Area
5 days ago
+24
The Customer Adoption Specialist is responsible for expediting Rapid7’s customers’ time to value and ensuring ongoing success by engaging and driving usage of Rapid7 platform solutions. Rapid7 is looking for a candidate with a strong operational mindset, analytical skills, a history of helping customers achieve value, and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry-leading solutions. Success in the role will require a self-starter with a passion for solving complex problems and using data/insights to drive process improvements.

Senior Customer Success Manager

Strategic Customer Success Manager

Security Consultant

Customer Success Representative

Customer Success Manager

Systems Administrator

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Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $48,929
Min: $36K
Max: $110K
Office Manager $55,761
Min: $37K
Max: $97K
Sales Operations Analyst $58,861
Min: $45K
Max: $79K
Technical Support $63,021
Min: $40K
Max: $109K
Operations Associate $63,904
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Customer Support Manager $73,143
Min: $42K
Max: $149K
Business Analyst $73,927
Min: $43K
Max: $114K
Client Success Manager $79,422
Min: $43K
Max: $152K
Business Intelligence Analyst $87,344
Min: $61K
Max: $140K
Operations Manager $87,517
Min: $39K
Max: $150K
Marketing Operations Manager $87,563
Min: $48K
Max: $150K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $102,533
Min: $76K
Max: $160K
Director of Operations $135,580
Min: $48K
Max: $200K
Director of Customer Success $141,580
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

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