Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

125

Senior Manager, Contractor Relations

Toast
Greater Boston Area
3 hours ago
+45
As Senior Manager, Contractor Relations for Toast, Inc, you will play a key role in leading the build and management of our contractor network. Translating departmental strategies into tactical actions and initiatives that will enable our Contractor Network to deliver consistent, high-quality service throughout the US. You will be working in an energetic, fast-paced team environment where excellence is the norm.

Revenue Operations Representative

Sales Enablement Manager, Systems & Tools

Director of IT Operations

Enterprise/Mid Market Services Manager

Executive Assistant

Restaurant Success Manager

Field Implementation Engineer - Travel

Strategy & Operation Senior Program Manager

Director, Corporate Development & Strategy

Load 6 more jobs10 jobs at Toast

Strategic Customer Success Manager

Rapid7
Greater Boston Area
3 hours ago
+24
CSM’s are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account Executives to upsell new products and services, drive customer relationships and loyalty, and are highly motivated to providing our clients with the absolute best in service and support. An exceptional CSM strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols. They will strategically align themselves with the customer by deeply understanding their security program and creative account mapping techniques to be in a position to anticipate their needs and optimize the relationship at the Enterprise level.

Manager, Customer Adoption

Manager, Network Security and Engineering

Manager, Customer Success Management - Enterprise

Senior Customer Success Manager

Netsuite / Finance Systems Administrator

Technical Support Engineer I

Load 3 more jobs7 jobs at Rapid7

Enterprise Support Specialist - Weekend Shift

Grubhub
Greater Boston Area
6 hours ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Specialist - Night Shift

Manager, Market Operations

Executive Assistant

Enterprise Support Specialist - Weekend Shift (Bilingual)

Load 1 more jobs5 jobs at Grubhub

Sr. Director, Pricing Services

Indigo
Greater Boston Area
11 hours ago
+21
Adopt structure implementation strategy & keep project plans on pace. Understand Indigo’s current pricing solution offering. Translate customer needs into a financial product and understands the associated hedging and risk. Seen as subject matter expert in pricing services. Model risks of new structured products prior to product launch. Own and manage Indigo’s structured products book, offerings, and partner providers. Own the communications of portfolio risk along with the risk department.

Associate Manager, GeoInnovation

Manager, Systems Innovation

Director, Systems Innovation

Sr. Manager, Insurance

Information Security Administrator

International CRM Senior Manager

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Sr. Regulatory Manager, Consumer Food Products

Pilot Plant Manager

Software as a Service (SAAS) & Network Administrator

Load 10 more jobs14 jobs at Indigo

Client Services Manager

Interactions
Greater Boston Area
11 hours ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client.

Director, Solutions Architecture

Customer Experience Associate (Entry-Level)

DraftKings
Greater Boston Area
11 hours ago
+24
We are searching for multiple Temporary Customer Experience Associates to join our team in Boston for this upcoming NFL season! You will be one of the primary contact points for customer inquiries and customer support related matters. Join our groundbreaking team of sports entertainment leaders.

Workplace Experience Administrator

Senior Associate, International Business Operation…

CarGurus
Greater Boston Area
11 hours ago
+41
Are you looking to join the international team at a dynamic and fast-paced technology company? The Senior Associate, International Business Operations will work cross-functionally to implement critical business initiatives. You'll have the opportunity to work alongside leadership teams in Sales, Marketing, Business Development, Finance, and Product. You’ll not only be helping to guide the strategy, but you’ll also be gaining operational experience in leading projects through to completion. A successful candidate will have strong analytical and presentation skills and an ability to work cross-functionally to implement change.

Customer Success Associate, Support

Sales Manager

International Business Operations Manager

Manager, Build/Delivery

Senior Manager, Pricing and Packaging Strategy

NetSuite Administrator

Load 3 more jobs7 jobs at CarGurus

Manager of Customer Operations

Klaviyo
Greater Boston Area
11 hours ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Product Expert

Onboarding Specialist

Director of Support

Customer Support, Manager

Load 1 more jobs5 jobs at Klaviyo

Support Engineer

Acquia
Greater Boston Area
11 hours ago
+20
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Office Administrator

Account Management Coordinator

Support Escalation Manager

Solutions Consultant

Smartsheet
Greater Boston Area
19 hours ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

ITOC Analyst - Day Shift (E-Commerce)

Chewy
Greater Boston Area
1 day ago
+35
We are seeking a highly motivated ITOC Analyst - Day Shift (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

SEIT Division Manager

Aurora Flight Sciences
Cambridge
1 day ago
+23
Aurora Flight Sciences has an opening for a Systems, Integration, and Test (SEIT) Division Manager. The person in this position has the responsibility for ensuring the highest level of capability, consistency and quality in Aurora’s work in this portion of the engineering organization. This position has the responsibility to lead the division’s engineering teams (the Chief Engineers forum, the Systems Engineering Group, and the Test and Evaluation Group) to envision, develop, test, modify, and deliver practical solutions to technical problems within this area. The division manager is also responsible to mature the company’s technical capabilities and methods (processes, tools, organization, etc.) within the engineering teams that comprise the division.

Executive Assistant

Executive Assistant

Network Engineer

Director of Corporate Development

DataRobot
Greater Boston Area
1 day ago
We are hiring a corporate development all-star to help us build the world’s leading Automated AI Platform. You’d help us drive acquisitions, investments and business strategy for DataRobot. You will be responsible for refining DataRobot corporate strategy, and drive acquisitions and other strategic transactions. The individual will play a key part in helping DataRobot make considered, data-driven and strategic decisions that build a differentiated product, improve our business model, and ultimately accelerate our mission of automating machine learning.

Corporate Events Manager

Life Sciences General Manager

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

IT Manager

IT Operations/DevOps Engineer

Account Manager

AI Success Director

Load 6 more jobs10 jobs at DataRobot

Bilingual Customer Success Associate

Flywire
Greater Boston Area
1 day ago
+26
Flywire customers receive unparalleled individualized attention and service. Customer Success roles at Flywire are not your typical support roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire’s core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our customers’ problems. As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Regional General Manager- Northeast

Getaround
Greater Boston Area
1 day ago
The Regional Manager - Northeast plays a meaningful role in our market growth in North America. This person will be responsible for leading the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an ambitious pace. This role is a key position in company and will report into the Director of Markets - North America.

Systems Integration and Design Engineer

MassMutual
Greater Boston Area
1 day ago
+13
Oversees Integration of related Functional Business areas to include end to end integrations, data flows, test capabilities (using automation) and test results/sufficiency. IT deployments may involve Platform as a Service (PaaS), Software as a Service (SaaS), and the support integration of both Third Party Applications (FIS) and DEVOPS based applications. Has significant experience in system development and has developed a broad and deep expertise in software, hardware, data structures, integration, communications technology, as well as other emerging services across multiple platforms. Works closely with Architects and Quality Management teams to ensure the designs align with the technological and business directions of the enterprise. Works with the business understand business process and data flows. The work focuses on the overall design, build, and integration of solutions or platforms spanning multiple complex technical and/or business capability domains with significant cost / strategic implications. Solutions typically consist of unproven implementation technologies or multiple implementation techs at once within domains that experience rapid change. Goal is to provide maximum test coverage with the right set of business scenarios and test data.

Head of Strategic and Competitive Risk

MassMutual
Greater Boston Area
1 day ago
+13
MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include creating and evolving a framework for managing strategic, competitive, talent, sustainability and other risks as they emerge. The ideal candidate will employ models to create financial analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and influence the lines of business to implement strategies to mitigate them.

Executive Assistant

MassMutual
Greater Boston Area
1 day ago
+13
This is a multi-faceted role in which the Senior Executive Assistant will take initiative and operate in an autonomous way; utilizing a proactive approach to anticipate and fulfill the local administrative needs of the CRO, the Senior Leadership Team and organization. The assistant will be involved in coordinating, planning, reporting and communicating. The assistant will manage and maintain calendar activity, coordinate travel, handle incoming telephone calls and respond to information requests. This will include coordinating meetings and conferences with both internal and external sources, compiling information from various sources for routine inquiries and reports; analyzing data and preparing regularly scheduled reports. The assistant will provide backup support to other administrative support professionals as well.

Managing Director - Executive Group Life Sales

MassMutual
Greater Boston Area
1 day ago
+13
• Cultivate and build strong relationships with intermediaries to generate prospect opportunities. • Aggressively develop new distribution channels and intermediaries within these channels, while striving to maintain existing relationships. • Develop intermediary interest in our Executive Group Life & GUL & GVUL Product. • Maintain industry knowledge necessary to be a product expert on GUL & GVUL products. • Execute on marketing plans both locally developed as well as those initiated.

Business Operations Manager - Technical Services

Carbon Black
Greater Boston Area
1 day ago
+52
Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,519
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,250
Min: $43K
Max: $130K
Business Analyst $72,553
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Operations Manager $88,257
Min: $39K
Max: $148K
Senior Business Analyst $88,705
Min: $60K
Max: $116K
Sales Operations Manager $104,111
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+42
Big Data, Marketing Tech
+23
Aerospace, Machine Learning
+25
Food, Software

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