Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

129

Bilingual Customer Success Associate

Flywire
Greater Boston Area
57 minutes ago
+26
As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Customer Success Associate is a problem-solver, who is excited to be a part of a spirited team. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

Help Desk Analyst

Toast
Greater Boston Area
58 minutes ago
+45
The Help Desk Analyst will provide rockstar tech support for Toast employees in a fast paced, and exciting environment, while participating in various projects and initiatives. This is primarily a desk-side support “IT Generalist” role with some remote support involved.

Facility Coordinator

Director, Corporate Development & Strategy

Director of Global IT Support

Senior Director, Organizational Success

Systems Solutions Architect

Post-Live Services Coordinator

Director of Partner Outsourcing

Executive Assistant

Load 5 more jobs9 jobs at Toast

Customer Success Manager

The Predictive Index
Greater Boston Area
11 hours ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
11 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Support Manager

Embark Veterinary
Greater Boston Area
11 hours ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
11 hours ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Lab & Facilities Operations Tech (Media/Glassw…

Indigo
Greater Boston Area
11 hours ago
+21
Support on-going laboratory operations with a significant emphasis on receiving and opening.   Support on-going laboratory operations with a significant emphasis on media preparation, sterilization of lab items, and glassware maintenance.   Provide support function for the laboratory organization.   Provide support function for the facilities organization.   Help supporting the facilities and infrastructure in the laboratory.   Help enforce Indigo’s safety policies and good work practices.

Lab & Facilities Operations Tech (TEMP)

Director, Corporate Development

IT Support Specialist

Director, Systems Innovation

Terraton Challenge Director

Associate Manager, GeoInnovation

Senior IT Manager, E-Commerce

General Manager, Carbon Consumer Platform

Manager, Systems Innovation

Manager, Office of the CEO

Sr. Manager, Quality Management System

Load 8 more jobs12 jobs at Indigo

Customer Success Manager

Drift
Greater Boston Area
11 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Client Operations Manager

Wellframe
Greater Boston Area
11 hours ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Advocate - Entry Level

Drift
Greater Boston Area
11 hours ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Startup Founder

Formlabs
Somerville
11 hours ago
+16
Formlabs is building a technology company for the long term. The only way to reach that goal is with a team of independent, entrepreneurial leaders. We value people who have the drive and passion to change the company regardless of their background. Take your skills in hardware, marketing, software, sales, materials science, design, finance, operations, or manufacturing and apply them to a host of challenges spanning the product cycle from research and development to shipping at a global scale. The standards are high and the work is hard - but success here means that you will be changing fabrication for designers, engineers, researchers, health practitioners and artists everywhere.

Customer Care

Dental CAD/CAM Trainer

Customer Support Specialist

Director of Strategic Initiatives

Load 1 more jobs5 jobs at Formlabs

Customer Support

LeanIX, Inc.
Greater Boston Area
11 hours ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Director of Support

Klaviyo
Greater Boston Area
11 hours ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Support, Manager

Manager, Customer Success (Boston)

Manager of Customer Operations

Product Expert - Full-time/Flex (Boston)

Onboarding Specialist (Boston)

Load 2 more jobs6 jobs at Klaviyo

Client Development Manager

Smartsheet
Greater Boston Area
11 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Insurance Operations Supervisor

Simply Business
Greater Boston Area
18 hours ago
+23
We are looking for a Service Supervisor to join our Customer Solutions Center. Reporting to the Director of the Customer Solutions Center, this position will play a pivotal role in enabling CSC success and solving our customers’ service needs. This role will have the opportunity to assess, build, and test service-related processes while building and leading a team of Service Specialists.

Ops Purchasing Specialist

Alyce
Greater Boston Area
22 hours ago
+21
Assist and support all Purchasing Department activities. Responsible for tasks pertaining to the company's ordering system. Minimal data entry while processing orders. Purchasing multiple “one-off” & “personalized” Branded items. Communicating with the end-user details of their delivery item. Answer support questions pertaining to order delivery and tracking in a timely manner. Actively resolve issues or concerns that pertain to customer queries. Ensure an excellent overall customer service experience. Assist the Operations Team with unique tasks and projects as they become available.

Customer Experience Rep.

Alyce
Greater Boston Area
22 hours ago
+21
We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions.  We are looking for a Customer Experience Representative, who will be working directly with our customers to ensure they have an exceptional experience with the product once they are live. You will also spend time working with the product development team to share customer feedback and insights and to test new features/products prior to release. This ensures we are building a great product for our customers. 

IT Support Specialist

edX
Greater Boston Area
22 hours ago
+15
You’ll be the primary point of contact for IT support related matters at edX. This will involve in-person, support ticket, and occasional phone based support as needed to keep our company running. You’ll work closely with members of the IT, Business Systems, and DevOps teams to escalate and resolve issues. You’ll build relationships with new hires when you on-board them and support them throughout their tenure at edX. You’ll continually learn new things and provide strategic feedback to IT management about what’s happening on the ground based on end-user needs and support trends.

Director of Client Training

Wellframe
Greater Boston Area
23 hours ago
+30
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 

Front Office Coordinator

Smartsheet
Greater Boston Area
23 hours ago
Smartsheet is looking for an authentic, positive, and flexible Front Office Coordinator to greet visitors, vendors, and job candidates while providing administrative support to the growing team at Smartsheet.  We’re looking for candidates who are entrepreneurial in spirit, curious in nature, and truly excited about joining our fast-growing company.  The successful candidate will be adaptable and supportive within a fast-paced environment. Professional communication and organization skills are critical. An independent, driven individual will thrive in this position. This essential role will report directly to the Bellevue, WA Office Manager and is based in Smartsheet’s Boston, MA office. and 

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,729
Min: $36K
Max: $83K
Office Manager $53,160
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,141
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $89,007
Min: $39K
Max: $148K
Senior Business Analyst $89,794
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $130,650
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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