Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

132

Enterprise Customer Success Manager

Fuze
Greater Boston Area
1 minute ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Customer Success Manager (Siftrock)

Drift
Greater Boston Area
1 minute ago
We are looking for an entrepreneurial minded CSM to service our customers of Siftrock, a Drift product providing email reply management for marketing automation. We’re looking for someone who will not only service and develop the onboarding strategy for these customers, but who can help us in growing the overall SIftrock go-to-marketing strategy and shaping the long term success plan for our customers. 

Senior Systems Engineer - Managed Services

Vestmark, Inc.
Greater Boston Area
1 minute ago
+40
We are looking to add a senior level member to the Vestmark Managed Services team. As a senior systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, re-engineering or implementing the next generation of our service. You will be a primary problem solver for IT service issues. You will work on routine system performance analysis, automation of system management, network troubleshooting, setup, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges. Software development, systems integrations and deployment experience is key for this role. We’re looking for someone who has written more than just a few scripts. We need someone who loves to code, dreams about automation and also understands the system infrastructure side as well. 

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
52 minutes ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Manager, Customer Success Management

Rapid7
Greater Boston Area
52 minutes ago
+24
This key role within our Customer Success organization, reporting to the Director, Customer Success management, will be responsible for leading a team of Customer Success Managers in the care, retention, and growth of our customers. This population of customers represents a significant portion of Rapid7’s annual recurring revenue, and this person will help to design and execute on our customer relationship strategy that is focused on driving high retention (90%+) and expansion across a highly diverse and large percentage of Fortune 500 brands.

Senior Customer Success Manager

Strategic Customer Success Manager

Manager, Customer Success Management - Enterprise

Incident Response Consultant

Customer Success Manager

Senior Advisory Services Consultant

Sr. Director, Security Outcomes & Program Development

Netsuite / Finance Systems Administrator

Customer Adoption manager

Load 6 more jobs10 jobs at Rapid7

System Administrator

LeanIX, Inc.
Greater Boston Area
1 hour ago
+16
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

IT Risk Analyst

Flywire
Greater Boston Area
4 hours ago
+26
This position will lead the collaboration and implementation of IT Security Policies, Procedures, and Standards. This is a hands-on position that requires a strong technical background in security best practices, IT controls, policy and procedure development. Primary responsibility of the position is to monitor, evaluate and implement security controls to ensure the organization maintains its compliance to System and Organizational Controls (SOC), Purchase Card Industry Standard (PCI) and Health Insurance Portability and Accountability Act (HIPAA) across all departments and locations. They will lead the external audit process. The Information Security Manager is a proven thought leader and problem solver, as well as, an effective internal consultant, who will regularly advise business leaders on information security risk issues. To perform this job successfully, an individual must be able to perform the Duties and Responsibilities below

Systems Engineer - Information Technology

Vestmark, Inc.
Greater Boston Area
4 hours ago
+40
Vestmark is looking to add a Systems Engineer to the Information Systems team.This team is responsible for all of the IT infrastructure and processes at Vestmark. The team supports all departments in the development and enhancement of computer systems, corporate applications, and related business processes. In this role, you will also work with other members of the Information Systems group in accomplishing a variety of IT related tasks. 

Manager, Systems Innovation

Indigo
Greater Boston Area
6 hours ago
+21
Lead high-impact initiatives to incorporate cutting-edge ag technologies into Indigo’s businesses by crafting strategy, managing internal and external relationships, and leading meetings. Create frameworks for finding, valuing, and operationalizing new technologies that enable Indigo’s business model. Create visually compelling slides in PowerPoint to communicate core findings across Indigo and to outside stakeholders. Partner with Systems Innovation leadership to craft team strategy that supports Indigo’s objectives and Innovation Team mission.

Sr. Manager, Insurance

Director, Portfolio Management

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Senior Manager, Systems Integration

Pilot Plant Manager

Sr. Regulatory Manager, Consumer Food Products

Associate Manager, GeoInnovation

Load 7 more jobs11 jobs at Indigo

Workplace Experience Administrator

DraftKings
Greater Boston Area
9 hours ago
+24
The DraftKings Workplace Experience Associate will be responsible for professionally greeting/signing in visitors at reception. In addition to duties at reception, you will be a part of our workplace experience team—helping with special events, maintaining the office, managing security protocol, and more. 

Executive Assistant

Director of Enterprise Customer Success

Datadog
Greater Boston Area
16 hours ago
+39
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Manager of Dealer Relations

CarGurus
Greater Boston Area
17 hours ago
+41
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

International Business Operations Manager

Manager, Build/Delivery

NetSuite Administrator

Engineering Support Specialist

Senior Associate, International Business Operations

Manager of Customer Success, Support

Load 3 more jobs7 jobs at CarGurus

Regional Manager - Northeast

Getaround
Greater Boston Area
21 hours ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Getaround
Greater Boston Area
21 hours ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Sr. Manager, Local Operations & Logistics

Getaround
Greater Boston Area
21 hours ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Customer Experience Analyst

LogicManager
Greater Boston Area
21 hours ago
+17
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Customer Support Team Lead

Toast
Greater Boston Area
21 hours ago
+45
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Sales Enablement Manager, Systems & Tools

Post-Live Services Coordinator

Executive Assistant

Help Desk Manager

Strategy & Operation Senior Program Manager

Restaurant Success Manager

Director, Corporate Development & Strategy

Load 4 more jobs8 jobs at Toast

Technical Support Specialist

3Play Media
Greater Boston Area
23 hours ago
+27
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
1 day ago
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Senior Security Analyst

Nuance Communications
Greater Boston Area
1 day ago
Summary: This position is responsible for key aspects of Nuance’s security governance and compliance program within the divisions. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the division to evaluate the design and effectiveness of the control environment, both operational and technical, develop trending for remediation efforts and overall compliance with operational standards, and build compliance programs including detailed exception reporting and monitoring requirements. Will plan and lead compliance testing controls assessment and documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+16
3D Printing, Hardware

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