Operations Jobs in Boston

65

Director, Customer Solutions

Markforged
Watertown
17 hours ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Member Support Specialist

BookBub
Cambridge
17 hours ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Systems Performance Manager

Formlabs
Somerville
18 hours ago
+16
Manage a cross disciplinary team of 4-5 people, including materials engineers, 3D print process and test engineers. Develop a deep understanding of how Formlabs printers, print process algorithms and materials work together Investigate to improve print quality, print speed, and reliability. Coordinate with software, materials and other teams to determine sufficient testing and validation, develop tools and methods for efficient testing. Work with other engineering leaders to run ongoing schedules of new printing features, new materials, improvements and new 3D printers.

Customer Success Manager

Customer Support Specialist

Director of Strategic Initiatives

Integrity Risk Specialist

CarGurus
Cambridge
1 day ago
+41
CarGurus, the world’s largest car search platform, is looking for an Integrity Risk Specialist to join our team. Data and content integrity are critical to the growth of CarGurus expanding global business. This role will be integral in ensuring the consistency of the data and content on the CarGurus platform. You will work closely within Data Integrity and across the organization to help implement best practices and optimize efficiency for the team.

Technical Support Engineer

WhiteSource
Greater Boston Area
1 day ago
+26
The ideal candidate is innately curious and has a high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers, and masters of prioritization. In this role, you will provide support services to WhiteSource customers and prospects, troubleshoot, reproduce and devise workarounds to customer issues as well as working closely with other departments (R&D, Product Management and QA) to resolve them.

Global Director, Technical Alliances (Boston, MA)

Dynatrace
Waltham
1 day ago
+28
· Build, expand and maintain the relationships and partnerships with our Strategic Technology Partners (eg. AWS, Microsoft, Google, IBM, Red Hat, VMware, ServiceNow). · Identify, recruit and develop Cloud ecosystem partners. · Develop and evangelize DYNATRACE related technical solutions and value propositions with/to Dynatrace, customers, Cloud Service Providers, Independent Hardware Vendors, Independent Software vendors and other partners. · Foster creativity and innovation with alliances and within DYNATRACE’s cross-functional teams. This role guides a cross disciplined team (Business Development Managers, Partner Marketing Managers, Technical Alliance Managers) in their delivery and execution against the defined strategy. · Identify and qualify new opportunities in conjunction with our alliance partners’ technical strategies that can be satisfied by DYNATRACE solutions, products, and services.

Sr. IT Manager, Supply Chain

Indigo
Greater Boston Area
1 day ago
+21
The role of Senior IT Manager, Supply Chain is to become a trusted advisor for the Supply Chain Business Organization. In this hands-on role, you will be the go-to resource to investigate Oracle ERP issues and address functionality questions and pain points, in the areas of Order to Cash, Manufacturing and Cost Management. You will recommend best practices in leveraging system technology to meet day-to-day business needs. You will lead cross-functional teams to implement realistic solutions that align with business expectations. You will interface with senior management to define a technology roadmap that aligns with key business goals and objectives.

Manager, Strategy & Special Projects

Regional Merchandising Director

Game Director

Demiurge Studios
Cambridge
1 day ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Service Desk Analyst

SmartBear
Somerville
1 day ago
+42
Monitor the ticketing system for incoming incidents/requests. Log and track all issues (example: phone, email, IM, walk-ups, and any other methods). Log and track all security-related issues (example: phishing emails). Troubleshoot and address issues directly; workstation issues, basic network issues (local network, Internet, Wi-Fi). Take ownership of tasks/projects and represent the user to ensure the requests are processed. Communicate to the user on progress in a timely manner. Document issues, analysis, progress, solution in the ticketing system and ensure processes are followed.

Manager, Customer Support

Zaius
Greater Boston Area
1 day ago
+32
We’re looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

Manager, Support Services

Wellframe
Greater Boston Area
1 day ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Supplier Operations Specialist

ZAGENO
Cambridge
3 days ago
ZAGENO is on a mission to accelerate scientific breakthroughs by streamlining laboratory supply purchasing processes with its award-winning, first-of-its-kind e-commerce platform. With over 8 million products available, ZAGENO makes online shopping for any research material convenient, efficient, and reliable.  We are currently seeking enthusiastic individuals to join our Customer Operations team in Cambridge. As part of a growing B2B online

Senior IT Disaster Recovery Engineer

Humana Studio_h
Greater Boston Area
3 days ago
+47
The Senior IT Disaster Recovery Engineer assists in development of risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. The Senior IT Disaster Recovery Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Lead, IT Disaster Recovery

Agent Support Representative (WAH)

ESS Voice, Senior Telecom Administrator

Senior Desktop/End User Support Engineer

Associate Director, Go365 Technology Solutions

Data Security Analyst (Boston or Louisville, KY) - for Digital Health & Analytics

Lead Solution Architect

Director, Strategy

Lead, Network Engineer

Senior Systems Engineer - ServiceNow

Load 7 more jobs11 jobs at Humana Studio_h

Technical Product Trainer

Abacus Insights
Greater Boston Area
3 days ago
+35
Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience. At our core, we are passionate about advancing healthcare and improving people’s lives through technology. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges data from various sources and formats, allowing

Director of Client Success-B2B

Mirakl
Somerville
3 days ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

Senior Client Success Consultant

Mirakl
Somerville
3 days ago
+29
Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward. Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies. Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis. Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company. Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.

Executive Assistant

Agero + Swoop
Greater Boston Area
3 days ago
+26
The Executive Assistant role provides specialized administrative support to the Agero executive leadership team. This is a hugely visible role across both the executive team and Agero's corporate HQ. This role entails proper management of confidential information, meeting logistics management and general administrative support. Arranges and coordinates multiple executives daily calendar, travel arrangements, correspondence and files. Additionally, this role entails answering incoming calls & responding to emails.

Customer Support Manager

Wistia
Cambridge
3 days ago
+38
As Support Manager, you support our team’s success by managing the productivity, happiness, and professional development of Customer Champions through direct mentorship and communication. You also keep a pulse on the customer support experience by helping our customers through direct reactive support and analyzing trends within the inbox. You work alongside other managers and the director to ensure that the team is being successful with everyday work and longer term projects, and maintaining communication to keep the rest of Wistia informed of the customer support experience.

Customer Success Representative

edX
Cambridge
3 days ago
+39
Triages and manage new and existing customer requests through Zendesk ticketing system. Develops deep understanding of edX course catalog to assist with catalog curation requests. Supports onboarding new customers onto the edX platform. Supports sales and account management through the procurement process and catalog curation. Identifies and synthesizes local market trends, based on customer and stakeholder interactions and feedback. Thinks creatively and systematically to help improve operational processes.

Customer Experience Associate (Temp to Perm)

DraftKings
Greater Boston Area
3 days ago
+46
As a Customer Experience Associate, you will be the primary point of contact for our DFS product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. This is a Temp to Perm position built around the NFL Season.

Director, Risk and Compliance

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $48,837
Min: $36K
Max: $110K
Office Manager $55,761
Min: $37K
Max: $97K
Sales Operations Analyst $58,861
Min: $45K
Max: $79K
Technical Support $63,021
Min: $40K
Max: $109K
Operations Associate $63,904
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Customer Support Manager $72,267
Min: $42K
Max: $149K
Business Analyst $73,927
Min: $43K
Max: $114K
Client Success Manager $79,422
Min: $43K
Max: $152K
Business Intelligence Analyst $87,344
Min: $61K
Max: $140K
Operations Manager $87,517
Min: $39K
Max: $150K
Marketing Operations Manager $87,563
Min: $48K
Max: $150K
Senior Business Analyst $92,361
Min: $60K
Max: $135K
Sales Operations Manager $102,533
Min: $76K
Max: $160K
Director of Operations $135,580
Min: $48K
Max: $200K
Director of Customer Success $141,580
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

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