Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

129

Game Director

Demiurge Studios
Greater Boston Area
6 hours ago
Demiurge is seeking an experienced and energetic Game Director to lead our next project! A Game Director at Demiurge becomes the "CEO of the Game", managing the creation of one or more of our games. You lead and inspire a talented development team through all phases of product growth. You are the primary vision holder for the title, setting guidelines that empower your team to make compelling videogames. You have vast experience and are able to share that knowledge with others.

Product Support Engineer

Attivio
Cambridge
11 hours ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Technical Director – Customer Success

Abacus Insights
Greater Boston Area
14 hours ago
+26
Serve as the primary point of contact post implementation. Assume overall customer adoption responsibility and critical issue management role. Resolve customer issues in a hands-on manner, including triaging, troubleshooting, escalating, and/or providing resolution to technical support tickets, and achieving key business objectives (SLAs, KPIs, etc.). Monitor customer adoption and product utilization, proactively understand exactly how customers are using the platform to drive their use cases and adoption. Advocate customer needs/issues cross-departmentally. Align so seamlessly with client services, product and engineering that we can barely tell what team you’re actually on. Attract, hire and retain a high-performing team, including serving as a manager, mentor, knowledge resource, and escalation point. Focus on automation and scaling of Customer Success functions.

Information Technology Manager

MineralTree
Cambridge
14 hours ago
+23
We are looking for a hands-on IT Manager to keep our organization running smoothly. Comfort with systems, networks, business applications is a must. Additionally, MineralTree handles payments so a security mindset and a attention to detail are a must!

Standards & Compliance Manager

Peapod Digital Labs
Greater Boston Area
17 hours ago
+17
The primary responsibility of the Standards & Compliance Manager is to participate in all strategy programs and run the team that will design, develop, launch and support all auditing, standards tracking, and regulatory compliance needs within the business.  Responsible for collaborating with the leadership team in the development of and implementation of internal compliance needs to ensure external results are excellent.  You will manage the team of (2) Process and Standards associates and (1) Compliance associate, directing them with priorities to ensure company standards are documents and clear and concise for all to understand

Enterprise Support Specialist - Weekend Shift

Grubhub
Greater Boston Area
21 hours ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

Enterprise Support Specialist - Daytime

IT Service Desk, Team Lead

Enterprise Merchant Specialist

Load 3 more jobs7 jobs at Grubhub

Director of Customer Success

Upserve
Greater Boston Area
21 hours ago
+25
ABOUT THE ROLE The Director of Customer Success is responsible for increasing the engagement and use of the Upserve platform, as well as retention of our customer revenue. This includes proactively engaging with customers to educate them on how to best get value from Upserve services, ensuring customer issues are escalated and resolved appropriately, as well as recommending additional products or tiers of service that will provide maximum value

Executive Liasion

MassMutual
Greater Boston Area
22 hours ago
+13
This is a multi-faceted role in which the Executive Liaison will take initiative and operate in an autonomous way; utilizing a proactive approach to anticipate and fulfill the local administrative needs of the Head of Marketing and Brand and some support for the Senior Leadership Team and organization. The Executive Liaison will be involved in coordinating, planning, reporting and communicating. The Executive Liaison will manage and maintain calendar activity, coordinate travel, handle incoming telephone calls and emails and respond to information requests. This will include coordinating meetings and conferences with both internal and external sources, compiling information from various sources for routine inquiries and reports, analyzing data and preparing regularly scheduled reports. The Executive Liaison will provide backup support to other administrative support professionals as well and will anticipate and proactively help manage the daily/weekly activities and needs of the Head of Marketing and Brand. This person is confident in his/her approach and proactive in delivering on objectives, understanding the key relationships, priorities, and deliverables for the Head of Marketing and Brand’s daily calendar. Must be a self-starter and a strong relationship builder across the MassMutual organization as well as among key external partners , which will be critical to managing the needs of the organization. 

Senior Executive Assistant - Business Group Support

Head of Strategic and Competitive Risk

Director of Network Strategy & Development

Catalant Technologies
Greater Boston Area
22 hours ago
+25
Catalant is looking for a Director of Network Strategy & Development to lead the strategy and execution for building out our network of consultants and firms to serve our evolving customer needs. In this role, you will manage the Network Development team, composed of Network Development Analysts, Associates and Managers. The Network Development team is responsible for supporting our technology in matching the right talent to all projects posted to our external marketplace. This includes inviting experts to bid on open opportunities, evaluating expert profiles and bids, and recruiting individuals for live project needs. You will be responsible for ensuring the team is efficiently meeting customer needs by improving deal conversion rate and speed to close and driving forward our long term vision for network expansion. You must be willing to help the Network Development team structure their processes and further define measurement and success in this role. You will also be expected to mentor your team on creating successful, productive relationships internally with all partners involved in our sales cycle. As a leader on the Marketplace Strategy team, you will work closely with Sales Leaders and cross functional teams to ensure we’re best positioned to execute on the strategic needs of our customers. This is an exciting opportunity to shape and run a core go-to-market function for the Catalant business.

Onboarding Specialist (Boston)

Klaviyo
Greater Boston Area
22 hours ago
+42
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Director of Support

Customer Support, Manager

Manager, Customer Success (Boston)

Manager of Customer Operations

Product Expert - Full-time/Flex (Boston)

Load 2 more jobs6 jobs at Klaviyo

IT Operations and Project Manager

BHE
Greater Boston Area
23 hours ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Client Success Manager, Districts & Schools

Panorama Education
Greater Boston Area
23 hours ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 school and district clients with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients from onboarding through ongoing use. In addition to using Panorama products, you’ll make considerable use of Excel.

Manager, Office of the CEO

Indigo
Greater Boston Area
23 hours ago
+21
Manager, Office of the CEO Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Director, Corporate Development

IT Support Specialist

Director, Systems Innovation

Terraton Challenge Director

Associate Manager, GeoInnovation

Senior IT Manager, E-Commerce

General Manager, Carbon Consumer Platform

Manager, Systems Innovation

Load 8 more jobs12 jobs at Indigo

Technical Support Analyst

CrunchTime!
Greater Boston Area
23 hours ago
+25
We're looking for highly motivated Technical Support Analysts (Tier 3) with experience solving complex technical software problems in enterprise systems. The Technical Support Analyst is responsible for troubleshooting issues escalated from Tier 1 & 2 Support and is able to perform data analysis (Oracle SQL and PL/SQL) and debugging (Java stack) to identify the root cause of technical issues for the CrunchTime! Application Suite. An ideal candidate is a self-starter, possesses exceptional analytical and problem-solving skills, and is able to work independently as well as collaborate with cross-departmental teams.

Customer Support Engineer

MineralTree
Cambridge
1 day ago
+23
On our technical support team, you will help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software and assist them with application support and troubleshooting while demonstrating the highest level of customer service.

IT Operations/DevOps Engineer

DataRobot
Greater Boston Area
1 day ago
DataRobot is looking for an IT Operations Engineer to help us build, support and maintain our corporate infrastructure. You will be responsible for: building our corporate infrastructure to support local as well as remote staff; server and network configuration and administration; building an automated desktop and laptop auto-provisioning system as well and building and supporting a centralized authentication system; monitoring systems and networks. You will ensure corporate systems have proper backups and proper recovery procedures, provide IT support to local and remote staff.

Executive Assistant

Senior Manager, GTM Strategy and Business Optimization

Manufacturing General Manager

Telecommunications General Manager

Transportation General Manager

Life Sciences General Manager

Network Engineer

Load 4 more jobs8 jobs at DataRobot

Director of Strategic Initiatives

Formlabs
Somerville
1 day ago
+16
As a Director of Strategic Initiatives, you will work closely alongside members of the senior management team and functional leaders to address the challenges and opportunities most pressing in moving our business forward. If you are a highly motivated individual who can quickly understand new problems, develop and implement solutions, and deliver impact, you’ll be able to add immediate value to the team at Formlabs.

Startup Founder

Customer Care

Customer Support Specialist

Strategic Program Manager

Acquia
Greater Boston Area
1 day ago
+20
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.   Headquartered in the U.S., we have been named as one of North America’s fastest growing

Account Management Coordinator

Administrative Assistant

SmartBear
Somerville
1 day ago
+26
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. As an Administrative Assistant, you will report into the Executive Assistant for the CEO. You will assist with daily tasks, becoming quickly integrated into the day-to-day support needs for various Executive Leadership Team (ELT) members. This is an integral role, requiring high attention to detail and a “can-do” approach. 

Systems Administrator

Markforged
Watertown
1 day ago
+27
We're looking for a Systems Administrator to join our Technology Operations team. The goal of the Technology Operations team is to provide effective technologies and quality services that seamlessly integrate into the daily workflows of Markforged employees to enhance productivity, safeguard information, and scale in a cost-effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You'll report to the Director of IT and will work alongside all aspects of Markforged.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,729
Min: $36K
Max: $83K
Office Manager $53,160
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,141
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $89,007
Min: $39K
Max: $148K
Senior Business Analyst $89,794
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $130,650
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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