Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

113

Customer Service Specialist

Agero
Greater Boston Area
54 minutes ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Customer Success Manager

Appcues
Greater Boston Area
12 hours ago
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of our customers. To us, customer success doesn’t mean support or account management; it means helping customers reach their desired outcomes and building an amazing experience in the process.  In this role you'll be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will

Merchandising Associate

Drizly
Greater Boston Area
12 hours ago
+11
Who we are Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 100 cities across North America to serve up the best buying experience. Drizly offers a

Vice President, Digital Business Operations

ASICS Digital
Greater Boston Area
13 hours ago
+32
The VP of Digital Business Operations will lead a global organization focused from 5 year P&L planning through to day-to-day management/execution of our strategies. They will continually work to build our business to meet the demands of our consumers, while staying conscious of the financial bottom line. This role will be the hub of direction/communication for this business, ensuring that our internal and external partners are always well informed by providing insightful views into our business and how it relates to them.

Machine Operator 3rd Shift

Markforged
Watertown
13 hours ago
+25
As a Production Technician – Level D at Markforged, you will be responsible for helping support the operational effectiveness of Fiber Production. You will operate production equipment, maintain tooling and equipment, transfer consumable materials from inventory to production, and support in special projects as required. You will work directly with the Team Leader to ensure operational goals and objectives are either met or exceeded.

Facilities Manager

Maintenance Technician

Office Manager

Customer Solutions, Technical Engineer-Metal

Machine Operator 1st Shift

Machine Operator 2nd Shift

Load 3 more jobs7 jobs at Markforged

Support Analyst

CrunchTime!
Greater Boston Area
13 hours ago
+25
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
13 hours ago
+25
As part of the Client Services Team, our Product Specialists are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. Product Specialists consult, educate, train and challenge our customers as they adopt Crunchtime into their culture. Product Specialists not only explain how Crunchtime works but also why the Crunchtime process is essential to improve restaurant operations. This job requires you to lead the customer to success, not follow them into old habits. This is a vital role within our organization and the ideal candidate will consistently provide the highest levels of customer service. Deploying value to our customers quickly is critical to our success, so you should be able to effectively multi-task in order to meet tight deadlines. Our customers are located all over the world and candidates must be willing to travel both domestically and internationally.

Field Service Technician

XL
Greater Boston Area
15 hours ago
+10
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Supply Chain Manager

LuminAID
Greater Boston Area
22 hours ago
Supply Chain Manager   Position Overview LuminAID is seeking a highly motivated Supply Chain Manager to join our team.  Do you like getting things done, solving puzzles, and never, ever* being bored?  Our growing customer base spans the retail, corporate, and disaster relief aid sectors, with shipments going to destinations all over the world. We are looking for someone to oversee our Global Supply Chain and help us to achieve our high quality

Director, Solutions Architecture

Interactions
Greater Boston Area
22 hours ago
+14
    To work as an evangelist of our technology and capabilities with technical and executive decision-makers within client and prospect organizations.     To work with prospects to understand their contact center technology and strategy and work consultatively with prospects to creatively define an integration architecture that blends Interactions’ solution within that strategy.     To design innovative solutions that allow Interactions’ AI platform to seamlessly and efficiently integrate with a client’s existing back office and data infrastructures with a minimum of client or 3rd party change.     Help suggest and define platform requirements needed to deliver and optimize solution integration and channel offerings. Be a key acceptor of new platform capabilities.     Leadership to instill security, data privacy, and reliability as top-of-mind considerations.

Technical Account Specialist - CloudHealth

CloudHealth by VMware
Greater Boston Area
22 hours ago
+23
CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

Spanish Speaking Technical Account Manager (Channe…

CloudHealth by VMware
Greater Boston Area
22 hours ago
+23
Utilize product domain expertise to serve as a trusted technical advisor and account manager. Maintain and develop ongoing relationships with our largest and most strategic Channel Partners. Improve customer value by applying standard methodologies and standardization across your customers’ environments to reduce costs, increase efficiency, and automate cloud operations. Advance adoption of the CloudHealth platform within our customers’ organizations by crafting a well-communicated plan, encouraging enterprise-wide teamwork, and providing frequent assessments to highlight results against common goals. Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution. Act as a customer advocate, responsible for conveying customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership. Oversee and lead customer onboarding, strategic planning, service enablement, consultative services, and product demonstrations on new features and services. Have a good understanding of the Channel space and have worked before with MSPs, VARs, GSIs, and Telcos.

General Manager, Insurance

Hopper
Greater Boston Area
1 day ago
+36
Be the go-to expert on every type of travel insurance that we and our competitors offer, as well as what’s available in the market, and what our users actually want. Own the insurance P&L, and be fluent in the levers that drive the business. Build a roadmap consisting of launching new products and new experiments for existing products, and persuade the product team to prioritize new work based on its ability to drive revenue, profit, and user value. Drive and refine the pricing, positioning, and placement of all insurance products, and determine how they are merchandised, independently and together, throughout the user journey. Build relationships with external partners to understand how we can maximize their value, and create new relationships and partnerships to complement existing ones.

Customer Support, Manager

Klaviyo
Greater Boston Area
1 day ago
+42
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Manager of Customer Operations

Product Expert

Onboarding Specialist

Director of Support

Load 1 more jobs5 jobs at Klaviyo

Relationship Associate - Education

Flywire
Greater Boston Area
1 day ago
+26
Initiate dialog and build relationships with crucial points of contact. Create strategic account plans for each client and groups of clients to maximize utilization, growth and revenue. Manage new client on-boarding process. Present products and services to clients in an informative, educational, and consultative manner. Organize materials and plan territory maps for marketing plans. Support and uncover new business with existing clients. Drive revenue/payer/money moved growth activities and objectives. Maintain effective communications with client administrators across multiple offices.

Inventory Clerk

Piaggio Fast Forward
Greater Boston Area
1 day ago
+25
Maintaining and updating records. Counting materials, equipment, merchandise, or supplies in stock. Reporting discrepancies between physical counts and computer records. Stocking and distributing supplies, following pick orders. Organize and size inventory locations.

Collection Specialist

Forward Financing
Greater Boston Area
1 day ago
+43
As a Collections Specialist, you will find challenge and satisfaction in helping Forward Financing’s customers complete their repayment process. The Collections Specialist is an integral part in the revenue life-cycle of the company. In this role, you will work to resolve situations with Forward Financing’s customers that have breached their contract and have decided to cease payments.

Executive Assistant

DraftKings
Greater Boston Area
1 day ago
+24
We are seeking an experienced Executive Assistant needed to support DraftKings’ Chief Executive Officer. Duties include, but are not limited to, complex scheduling and project management. Ideally, you thrive working in a fast-paced, results-driven environment while balancing multiple priorities. You also exercise impeccable judgment in a variety of situations, handling confidential matters with the utmost discretion.

Director, Corporate Development & Strategy, Mergers & Acquisitions

Customer Experience Associate (Entry-Level)

Workplace Experience Administrator

Facilities Manager and Safety Officer

Formlabs
Somerville
1 day ago
+16
The Operations team is looking for a Facilities Manager & Safety Officer who will oversee the daily facilities operations of our 70,000 SF (and growing), three-building campus to ensure the functional capability of the space. This person will manage the overall function of the facilities team and facility management, including managing subcontractors, coordinating with other site staff, and conducting repairs and maintenance. This role will report directly to the Head of Operations.

Director of Strategic Initiatives

Operations Support

Customer Support Specialist

Logistics Coordinator

Startup Founder

Dental Technical Support Specialist

Customer Care

Load 4 more jobs8 jobs at Formlabs

Software as a Service (SAAS) & Network Adminis…

Indigo
Greater Boston Area
1 day ago
+21
Support the maintaining of network infrastructure and equipment. Support deploying and managing Software as a Service (SaaS). Support validation of MDM solution for MAC and Windows base endpoints. Assist in developing policies and procedures that support Software as a Service (SaaS) solutions. Assist in designing, deploying and managing backup and recovery solutions for Software as a Service (SaaS) solutions. Assist designing, deploying and managing disaster recovery solutions for Software as a Service (SaaS) solutions. Perform periodic disaster recovery tests to ensure a properly functioning disaster recovery environment exists. Create concise, well-written documentation for all deployed platforms and runbooks for disaster recovery solutions. Manage daily review of backup and recovery logs for all SaaS solutions. Manage Disaster Recovery and Backup Recovery project deadlines.

Sr. Director, Pricing Services

Associate Manager, GeoInnovation

Manager, Systems Innovation

Director, Systems Innovation

Sr. Manager, Insurance

Information Security Administrator

International CRM Senior Manager

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Sr. Regulatory Manager, Consumer Food Products

Pilot Plant Manager

Load 10 more jobs14 jobs at Indigo

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $52,519
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Operations Associate $61,000
Min: $39K
Max: $95K
Technical Support $62,392
Min: $40K
Max: $109K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,250
Min: $43K
Max: $130K
Business Analyst $72,553
Min: $43K
Max: $114K
Business Intelligence Analyst $74,250
Min: $61K
Max: $110K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Operations Manager $88,257
Min: $39K
Max: $148K
Senior Business Analyst $88,705
Min: $60K
Max: $116K
Sales Operations Manager $104,111
Min: $76K
Max: $160K
Director of Operations $131,243
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+42
Big Data, Marketing Tech
+23
Aerospace, Machine Learning
+24
Consumer Web, Gaming

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