Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston


System Administrator

LeanIX, Inc.
Greater Boston Area
37 minutes ago
We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

IT Risk Analyst

Greater Boston Area
3 hours ago
This position will lead the collaboration and implementation of IT Security Policies, Procedures, and Standards. This is a hands-on position that requires a strong technical background in security best practices, IT controls, policy and procedure development. Primary responsibility of the position is to monitor, evaluate and implement security controls to ensure the organization maintains its compliance to System and Organizational Controls (SOC), Purchase Card Industry Standard (PCI) and Health Insurance Portability and Accountability Act (HIPAA) across all departments and locations. They will lead the external audit process. The Information Security Manager is a proven thought leader and problem solver, as well as, an effective internal consultant, who will regularly advise business leaders on information security risk issues. To perform this job successfully, an individual must be able to perform the Duties and Responsibilities below

Systems Engineer - Information Technology

Vestmark, Inc.
Greater Boston Area
3 hours ago
Vestmark is looking to add a Systems Engineer to the Information Systems team.This team is responsible for all of the IT infrastructure and processes at Vestmark. The team supports all departments in the development and enhancement of computer systems, corporate applications, and related business processes. In this role, you will also work with other members of the Information Systems group in accomplishing a variety of IT related tasks. 

Manager, Systems Innovation

Greater Boston Area
5 hours ago
Lead high-impact initiatives to incorporate cutting-edge ag technologies into Indigo’s businesses by crafting strategy, managing internal and external relationships, and leading meetings. Create frameworks for finding, valuing, and operationalizing new technologies that enable Indigo’s business model. Create visually compelling slides in PowerPoint to communicate core findings across Indigo and to outside stakeholders. Partner with Systems Innovation leadership to craft team strategy that supports Indigo’s objectives and Innovation Team mission.

Sr. Manager, Insurance

Director, Portfolio Management

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Senior Manager, Systems Integration

Pilot Plant Manager

Sr. Regulatory Manager, Consumer Food Products

Associate Manager, GeoInnovation

Load 7 more jobs11 jobs at Indigo

Workplace Experience Administrator

Greater Boston Area
8 hours ago
The DraftKings Workplace Experience Associate will be responsible for professionally greeting/signing in visitors at reception. In addition to duties at reception, you will be a part of our workplace experience team—helping with special events, maintaining the office, managing security protocol, and more. 

Executive Assistant

Director of Enterprise Customer Success

Greater Boston Area
15 hours ago
Manage, lead, mentor and train a team of up to 8 Customer Success Managers. Help team proactively build relationships with customers to achieve loyalty and revenue growth. Identify ways for CS team to monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Identify processes to ensure smooth transition and on-boarding experience for Enterprise customers.

Manager of Dealer Relations

Greater Boston Area
16 hours ago
The Manager of Dealer Relations is responsible for leading and coaching a high-performing, sales-focused account management team at the individual level. The Manager of Dealer Relations will be responsible for contributing to and executing the strategic direction as set forth by the Senior Director of Dealer Relations, and VP of Dealer Relations. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. The Manager of Dealer Relations will own a segment of the business, and will be responsible to delivering against renewal, sales, and retention targets, while contributing to the successful rollout of new products among an existing client base.

International Business Operations Manager

Manager, Build/Delivery

NetSuite Administrator

Engineering Support Specialist

Senior Associate, International Business Operations

Manager of Customer Success, Support

Load 3 more jobs7 jobs at CarGurus

Regional Manager - Northeast

Greater Boston Area
20 hours ago
The Regional Manager - Northeast plays a critical role in our market growth in North America. This person will be responsible for overseeing the Boston, New York, New Jersey, Philadelphia and Washington DC markets and their respective General Managers. Each of these cities have their own unique challenges, and it is the Regional Manager's role to ensure that each market is successfully hitting all goals and is growing at an aggressive pace. This role is a key position in company and will report into the Director of Markets - North America.

Regional Dispatcher - Northeast

Greater Boston Area
20 hours ago
What you’ll be doing: Dispatching and monitoring our Field Specialists on a day-to-day basis using real time data across multiple markets Working with the fleet team to analyze and prioritize daily operational goals and timelines Prioritize daily activities based on emergencies during shift Communicate with our Field Specialists using our dispatch tools Schedule and dispatch Field Specialists to service vehicles at certified vendors according to customer requests, specifications, or needs, using our dispatch tools Working with the Customer Happiness Management team to dispatch and handle real-time incidents Provide critical feedback and support to maximize operational efficiency.

Sr. Manager, Local Operations & Logistics

Greater Boston Area
20 hours ago
The Sr. Manager, Local Operations & Logistics is a key resource in the strategic development of all processes and tools used by our local operations team. The ideal candidate brings an exceptional track record of designing processes and has experience in logistics and resource planning. The Senior Manager will play an integral role in helping build world-class, scalable operations across cities in which we operate, supporting our rapid growth, and delivering a reliable, predictable and quality customer experience. This role is a key resource in the company and will report into the Director of City Operations.

Customer Experience Analyst

Greater Boston Area
20 hours ago
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. At LogicManager, the Customer Experience position is more than just answering customer questions. This cross-functional role allows you to obtain invaluable information on the front lines which can then be communicated for business and product decisions.

Customer Support Team Lead

Greater Boston Area
20 hours ago
The Billing Support Team Lead will oversee a team of individuals responsible for handling the most complex billing questions, and acting as Tier III support for the function. The person will ensure a positive experience and high NPS for customers dealing with complex billing issues, while adhering to internal and external SLAs. They will work cross-functionally across departments to develop and facilitate processes that can scale with growth. They will be relied upon to identify trends and common issues that can be resolved with education, process, and system changes. 

Sales Enablement Manager, Systems & Tools

Post-Live Services Coordinator

Executive Assistant

Help Desk Manager

Strategy & Operation Senior Program Manager

Restaurant Success Manager

Director, Corporate Development & Strategy

Load 4 more jobs8 jobs at Toast

Technical Support Specialist

3Play Media
Greater Boston Area
22 hours ago
We’re looking for a motivated, analytical individual to help us ensure our customers’ exceptional product experience. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. You will interact directly with customers (through Zendesk) to hunt down solutions to their problems, to inform our product roadmap, and to assist with scaling our Support operations for substantial

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
23 hours ago
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Senior Security Analyst

Nuance Communications
Greater Boston Area
1 day ago
Summary: This position is responsible for key aspects of Nuance’s security governance and compliance program within the divisions. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the division to evaluate the design and effectiveness of the control environment, both operational and technical, develop trending for remediation efforts and overall compliance with operational standards, and build compliance programs including detailed exception reporting and monitoring requirements. Will plan and lead compliance testing controls assessment and documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Senior Security Analyst

Nuance Communications
Greater Boston Area
1 day ago
Summary: This position will join the Nuance Security team and work closely with the divisions and other IT staff to support and manage the schedule and execution of customer required audits, third-party audits and assist with certifications. Works alongside development, operations, and IT management to understand existing solutions and provide advice in control implementation. The individual will work with the divisions for remediation efforts and overall compliance with operational standards and build compliance programs including detailed exception reporting and monitoring requirements. Will assist with compliance testing documentation across all domains for HITRUST, ISO27001, SOCII, and other compliance requirements as needed.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
1 day ago
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Principle Network Engineer

Nuance Communications
Greater Boston Area
1 day ago
This position is part of the Global Technology Services team reporting to the Manager of Network Engineering. As a Principal Network Engineer, you will work within the Network Engineering team and be responsible for the development, implementation and operational support of a reliable, secure and scalable global network supporting Nuance’s clients. The ideal candidate will have previous experience in supporting a complex global data and voice network. The ability to maintain high availability of all networking components is critical to the success of this role. The ideal candidate must be creative, energetic and able to work independently as part of a geographically dispersed team.

Enterprise Support Specialist - Weekend Shift (Bil…

Greater Boston Area
1 day ago
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

Service Desk Lead

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift

Enterprise Support Team Lead

Senior Enterprise Support Specialist

Enterprise Support Specialist - Daytime

Load 4 more jobs8 jobs at Grubhub

Field Service Technician

Greater Boston Area
1 day ago
Full-time position split between XLH’s Boston office or a regional home office, and outside partners and locations Average 75% travel (varies from 25% to 100% travel per month) Travel onsite to third party locations to diagnose and troubleshoot hybrid subsystems, and perform onsite vehicle repair and hybrid component installation work Support quality assurance activities and tracking Document repair work using XL Hybrids cloud-based data

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $45,717
Min: $36K
Max: $83K
Office Manager $53,393
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Client Success Manager $72,015
Min: $43K
Max: $130K
Business Analyst $72,627
Min: $43K
Max: $114K
Marketing Operations Manager $74,600
Min: $48K
Max: $110K
Business Intelligence Analyst $74,889
Min: $61K
Max: $110K
Operations Manager $88,240
Min: $39K
Max: $148K
Senior Business Analyst $90,074
Min: $60K
Max: $135K
Sales Operations Manager $105,700
Min: $76K
Max: $160K
Director of Operations $131,211
Min: $48K
Max: $200K
Director of Customer Success $139,725
Min: $75K
Max: $190K
Vice President of Operations $150,333
Min: $125K
Max: $186K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $198,792
Min: $95K
Max: $340K

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