Operations Jobs in Boston

147

Enterprise Support Administrative & Scheduling…

Grubhub
Greater Boston Area
4 hours ago
+29
The Enterprise portion of Grubhub’s business continues to grow, and our dedicated Enterprise Support department grows along with it! We are in need of a calendar-savvy administrative and scheduling coordinator who will ensure pristine coverage for all of our ticketing needs, as well as assist our 70 agents with any administrative questions or concerns. Here is a robust list of responsibilities, which should not be assumed to be comprehensive:

Dev Solutions Engineer

Enterprise Senior Team Lead

Solutions Engineer - Reliability

Technical Solutions Engineer

Enterprise Success Manager

Service Desk Associate I

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

Enterprise Merchant Specialist

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Customer Support Specialist

Formlabs
Somerville
10 hours ago
+16
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Support Specialist. 

Startup Founder

IT Support

Customer Care

Director of Real Estate & Facilities

Dental Technical Support Specialist

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Receptionist

Intralinks
Waltham
10 hours ago
+39
The Receptionist position manages the company’s lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Handles special administrative projects, as well as overflow work from Office Manager and other departments, as needed. Answer incoming calls and direct appropriately. MS Suite skills are required, as well as Internet research abilities and strong communication skills.

Head of Business Technology

Drift
Greater Boston Area
10 hours ago
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

IT Systems Administrator

Datadog
Greater Boston Area
10 hours ago
+39
The IT Operations team is responsible for the infrastructure and services that Datadog employees around the world use on a daily basis to successfully do their jobs. This means managing thousands of devices, Identity and Access Management, services like G Suite, Slack, Jamf and Zoom as well as our network infrastructure and AV setups in our offices.

Director Operations Process Management

Agero
Greater Boston Area
10 hours ago
+14
Responsible for leading efforts to define and execute best in class strategies for improvements in customer satisfaction/loyalty, process capability and quality across operations. This position will enable the continuous improvement of processes across sites, help establish a culture of operational excellence, elimination of non-value added or duplicate efforts, and other related defects in the business process across the organization. Acts as a central interface & process expert for other stakeholders. This role will help define and evolve business lines, evaluate quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities with process owners / business leaders.

Member Support Specialist

BookBub
Cambridge
10 hours ago
+23
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Operations Logistics Specialist

Alyce
Greater Boston Area
10 hours ago
+21
Support and oversee the execution of client gift fulfillment. Identify potential roadblocks related to resources and timelines, and reporting these potential issues to the team while finding solutions. Collaborate with internal and external partners on daily fulfillment tasks. Improve our process with innovative ideas and implementation. Assist the Operations Team with unique tasks and projects as they become available.

Customer Engineer - Level 2 Support (Morning Shift…

Vestmark, Inc.
Greater Boston Area
10 hours ago
+40
As a Morning Ops Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform, with a focus on our nightly processing cycle. Your goal will be to use that knowledge to respond to overnight issues with urgency to prevent SLA violations and ensure smooth processing flow for our clients. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

Customer Engineer - Level 2 Support

Vestmark, Inc.
Greater Boston Area
10 hours ago
+40
As a Customer Engineer on our Production Support Level 2 team, you will be responsible for developing an in-depth technical understanding of the VestmarkOne platform. Your goal will be to use that knowledge to troubleshoot and provide solutions for client issues in a timely manner, while ensuring feedback is given to the engineering team to further improve the product. This position requires strong troubleshooting, technical, organizational, and communication skills. The Customer Engineer will work both independently and in collaboration with peers and others, to analyze, research, and resolve issues in an efficient manner. In addition to issue recovery, essential aspects of this role involve root cause identification, documentation of issue recovery procedures, and cross training others to help improve issue prevention. You will utilize several tools (database, client configs, logs, etc) to collect a picture of the problem and identify the solution.

IT Service Desk

Simply Business
Greater Boston Area
23 hours ago
+31
Provide technical support to end-users within the company User account support Resolving software errors Installing and updating software. Adding new employees to the system. Create user accounts. Setting up email accounts. Installing and replacing hardware, and training end-users. Handle employee termination. Removing them from the system. Wiping computer and disabling accounts. 

Office Coordinator

Forward Financing
Greater Boston Area
23 hours ago
+43
We are looking for an Office Coordinator to join our People & Culture (“P&C”) team. Manning reception, you will be the welcoming presence of Forward Financing. Behind the scenes, you’ll assist with keeping the office running, directing any incoming inquiries to the right person(s), keeping all of the necessary supplies, snacks/ beverages stocked, and working on various other projects to ensure our office is the best place to work and visit.

IT Risk Advisory Analyst

LogicManager
Greater Boston Area
23 hours ago
+17
We are currently seeking a candidate experienced in IT Auditing or Risk practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to have a successful and effective IT risk and governance program. Duties of the IT Risk Advisory Analyst include assisting with content development, developing and managing various security-related databases, consulting with customers, and training other advisory analyst team members on best practices.

Director of IT

BHE
Greater Boston Area
23 hours ago
+21
Assists in defining project scope and objectives and ensuring technical feasibility. Ensures that all IT projects are delivered on-time, within scope, and within budget. Ongoing oversight/management of HITRUST routine activities, ensuring compliance. Manages and maintains compliant and effective QMS processes and documentation. Engages with and communicates effectively and efficiently with team members. Establishes and maintains relationships with third parties/vendors.

Director, Account Servicing

Forward Financing
Greater Boston Area
23 hours ago
+43
Account Servicing plays a critical role helping our small business customers resolve payment issues, and strengthening our position as a trusted partner to them. As Head of Account Servicing, you will lead a high-performing team of 13+ Specialists, driving and continually improving the team’s performance. Your goal will be to enhance the team’s effectiveness in resolving payment issues for our customers, while continually raising the level of service we provide our customers.

Product Support Engineer

Attivio
Greater Boston Area
23 hours ago
+26
Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

Customer Service Specialist

Agero
Greater Boston Area
23 hours ago
+14
The Customer Service specialist leads the resolution of all client issues to completion. Additionally, this role analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Client Success Team Lead

Panorama Education
Greater Boston Area
23 hours ago
+40
We’re looking for a Team Lead to support and coach a team of Client Success Managers who own large portfolios of schools and districts that serve up to 9,000 students. The Team Lead will own our services strategy for this client segment. Together, you and the team will develop and improve processes for providing every client with best-in-class service and thought partnership. You will also serve as a coach, teacher, and mentor with a laser focus on helping our team embrace continuous improvement and get better on a weekly basis. Professional growth for all Panorama team members is an extremely important part of our culture and success. We pride ourselves on the authentic relationships we’ve built with our clients and the passion for improving education that we infuse into every interaction: we will be excited for you to help Panorama continue and expand its famous client experience as we scale. This role is based in Boston and reports to our VP of Client Success.

Solution Implementation Manager

Smartsheet
Greater Boston Area
23 hours ago
As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch...

Client Development Manager

Smartsheet
Greater Boston Area
23 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,790
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,526
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,183
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $89,006
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $131,000
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

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