Operations Jobs in Boston


Senior Technical Support Engineer

VMware Carbon Black
Greater Boston Area
3 hours ago
We are looking for a Senior Technical Support Engineer that is hard-working and committed to customer success.  The Senior Technical Support Engineer (Sr. TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa.  This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year for the past three years!

Manager, Customer Success

Strategic Success Manager

Senior Customer Success Manager

Customer Renewals Specialist

Threat Researcher

Load 2 more jobs6 jobs at VMware Carbon Black

Response Center Analyst - Tier I

Greater Boston Area
9 hours ago
The Response Center Analyst - Tier I is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation. The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Senior Client Services Manager

Client Services Manager

Client Services Manager

Operations Coordinator

Panorama Education
Greater Boston Area
10 hours ago
We are looking for a motivated team member who genuinely enjoys excelling in the world of internal employee customer service. This is a great opportunity for someone looking to build work experience in customer service and/or operations, or for an individual who wants to learn more about working in a tech start-up environment. We are a friendly, hard-working team that takes pride in helping our colleagues to be as effective as possible. Our ideal candidate will go above and beyond to make sure our team members feel supported in the office, takes pride in getting the details right, works efficiently and effectively, and is solutions-oriented. As a member of our Operations team, you will help lead day to day office operations, impact our culture via company-wide events, and be the first team member candidates and visitors speak with when they arrive at our office. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. 

Sr. Customer Success Manager

Greater Boston Area
1 day ago
Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure.  Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap.  We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden.  With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

Associate Technical Support Engineer (Boston)

Greater Boston Area
22 hours ago
In this role, you will provide support services to WhiteSource customers and prospects, assist with license resolution queries, troubleshoot, reproduce and devise workarounds to customer issues as well as escalating complex issues to senior staff and other departments.

Senior Web Strategy Specialist

Greater Boston Area
23 hours ago
Own our approach to testing, optimization, and personalization. Identify and propose new opportunities for the website roadmap. Build wireframes and UX requirements. Own our live chat strategy, building playbooks to encourage engagement and conversion. Collaborate with our digital marketing team to fully understand web metrics; adjust strategies as needed to drive traffic and conversion. Support demand generation team with more complex Marketo landing pages. Help adapt and evolve our strategies based on meaningful learnings and metrics.

Security Governance Analyst II

Strategic Customer Success Manager

Senior Customer Success Manager

Senior Application Integration Engineer

Order Management Specialist

Senior Director of Growth and Enablement Programs

VP, Security Services

Incident Response Consultant

Security Consultant - Penetration Tester

Customer Success Manager

Load 7 more jobs11 jobs at Rapid7

Lead, Cyber Data Protection Management (remote vir…

Humana Studio_h
Greater Boston Area
1 day ago
The Lead, Cyber Data Protection Management develops and executes security controls, defenses and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce and web-based systems. The Lead, Cyber Data Protection Management works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead, Cyber Data Protection Management is responsible for all aspects of software or hardware product delivery and performance. The Lead, Cyber Data Protection Management delivers new technical solutions to meet technical and business needs within a specified scope while aligned to enterprise objectives. The Lead, Cyber Data Protection Management works on problems of diverse scope and complexity ranging from moderate to substantial and performs analysis of situations or data that requires an in-depth evaluation of variable factors.

Trend Director

Senior IT Disaster Recovery Engineer (virtual remote home office eligible)

Cisco Wireless Senior Network Engineer (remote virtual work at home eligible)

Manager, Telecomm/Voice Engineering-Avaya(remote virtual home office eligible)

Lead Enterprise Architect

Security Capability Lead ( virtual remote home office eligible)

Contact Center Engineer ( home office / remote / work from home eligible)

Senior Contact Center Engineer (Home office / remote / work at home eligible)

Director, Contact Center Infrastructure Operations

Senior Storage Engineer (home office / remote / work from home) eligible

Senior Cloud IAM Engineer

Manager, Telecomm/Voice Engineering(remote virtual home office eligible)

Senior Security Contemporary Capability Leader ( Work at Home Eligible )

Senior Systems Engineer - ServiceNow

Lead Cloud Cyber Security Operations Engineer (virtual remote home office eligible)

Lead Enterprise Architect - Public Cloud ( virtual home office remote eligible)

Director, Network Engineering

Load 10 more jobs18 jobs at Humana Studio_h

Manager, Customer Success

Ellevation Education
Greater Boston Area
23 hours ago
Mission: In this role you will lead the team responsible for the onboarding and ensuring long term success of our Ellevation partners. You will be responsible for leading a team through the transition to a new organizational structure that requires team members to be versed in all aspects of the Ellevation offering as well as proactive support throughout their journey with Ellevation. This will require iterating on our current onboarding practices and developing new success initiatives aligned with each customer segment. You will be responsible for supporting team members and helping them develop the skills and competencies they need to support our districts on how to use and rollout Ellevation in their district to ensure educators can be most effective in their work with students.

Strategic & Technical Operations Manager

Greater Boston Area
23 hours ago
We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

Support Coordinator

Support Engineer

Vice President, Security

Business Systems Analyst, Workday HCM

Data Plus Math, A LiveRamp Company
Greater Boston Area
1 day ago
We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment. You should be experienced business systems analyst with a background in implementing and integrating leading SaaS applications. Work closely with Human Resources to understand business requirements and execute them through successful implementation and testing.

Business Systems Analyst – Integrations Engineer

Data Plus Math, A LiveRamp Company
Greater Boston Area
1 day ago
We are looking for a highly motivated team player ready to play a key role of Integrations Engineer / Developer within our Business Applications team. The position will be responsible for designing, architecting, implementing, and supporting system integration solutions using SnapLogic, Workato, other IPaaS and emerging technologies. This role will play a critical role in helping define and implement the Business Applications integration strategy and vision.

Executive Assistant

Data Plus Math, A LiveRamp Company
Greater Boston Area
1 day ago
This is an extremely fast-paced startup opportunity in Boston for an Executive Assistant who is a very bright, get-things-done, proactive, entrepreneurial, and people-oriented person. You enjoy working with different personalities and prioritize a multitude of competing demands with ease. No task is too small or too big for you to take on. You take pride in delivering the highest quality work and finding efficiencies in your role. This role will support and work alongside talented, humble, and incredibly busy executives. 

Chief Operating Officer

1 day ago
Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a dynamic, energetic, and safe company. The measurement and effectiveness of all processes internal and external.  Spearhead the development, communication, and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization. Foster a success-oriented, accountable environment within the company.

Customer Success Manager, SMB

Greater Boston Area
1 day ago
Manage a portfolio of small to mid-sized clients ensuring customer retention and high satisfaction with SumTotal Systems. This is done by managing customer interaction across the business to ensure adoption of products, positive NPS (net promoter scores), focus on project and on-going support issues, reference-ability, strategic and quarterly business planning, and working with the Account Managers to ensure high dollar over dollar renewal rates.

Level 1 Technical Support Engineer, Boston

Greater Boston Area
1 day ago
The Tier 1 Technical Support Representative is the key, front-line support position, and the “eyes & ears” for the company, responsible for managing the relationship with our most valuable asset, our customers. The Technical Support Representative assists customers in resolving open issues; they help customers to achieve success through best-practice guidance and they help customers to achieve a high level of satisfaction with Privitar solutions and our customer support services. The position combines overseeing the rapid response to customer inquiries, handling enhancement requests, and analyzing common issues.

Information Risk Consultant Data Loss Prevention

Greater Boston Area
1 day ago
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Information Systems Audit Consultant

Executive Assistant

Executive Administrator

Head of Strategic Risk

Load 1 more jobs5 jobs at MassMutual

Customer Engagement Specialist

The Predictive Index
Greater Boston Area
1 day ago
The Customer Engagement Specialist is an entry role into the world of the customer. This role is focused on the customer and setting them up for success. You will be working closely with the Customer Success team to drive customer retention, adoption, expansion and customer satisfaction. You will be proactively engaging customers to help guide them through the full PI experience; driving product adoption and providing value-added information. This includes partnering with the Customer Success Managers to host customer kickoff calls, monitor feature adoption, aid with online training sessions and preparation, and ensure a frictionless renewal and upsell process for customers.

Senior Storage Engineer

SS&C Intralinks
1 day ago
In this position, you will grow your career AND you will work with the latest and greatest technology. The Intralinks Infrastructure Engineering and Support team is responsible for the underlying infrastructure of the customer facing production platform and supporting environments (Development, QC, Staging, etc.) across multiple datacenters. The team consists of System, Storage and Virtualization administrators.  A core focus of this team is in the availability (uptime), sustainability and auditability of these various environments supporting the Intralinks SaaS offerings.

Senior Linux Administrator

Greater Boston Area
1 day ago
A stellar opportunity to have massive impact: join a rapidly growing team at a company continually redefining how people travel. As a Senior System Engineer, you will be at the forefront managing and maintaining the infrastructure that fuels our growing business. You will be asked to leverage your knowledge to operate and maintain our on-premise infrastructure ensuring the stability and reliability Hopper's customers have grown to love.

Support Analyst

Greater Boston Area
1 day ago
We're looking for a highly motivated Support Analyst with experience working with enterprise software systems and General Manager level hospitality experience. The Support Analyst is responsible for responding to requests from Tier 2 (Customer Support) to research, troubleshoot, and identify root cause of technical issues for the CrunchTime Application Suite. An ideal candidate possesses exceptional analytical and problem-solving skills and is able to work independently as well as in collaboration with cross-departmental teams.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $49,275
Min: $36K
Max: $110K
Office Manager $54,145
Min: $37K
Max: $87K
Sales Operations Analyst $60,219
Min: $45K
Max: $79K
Technical Support $63,129
Min: $40K
Max: $109K
Operations Associate $64,130
Min: $39K
Max: $135K
Customer Support Manager $67,727
Min: $42K
Max: $149K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $72,923
Min: $43K
Max: $114K
Client Success Manager $75,564
Min: $43K
Max: $130K
Marketing Operations Manager $86,857
Min: $48K
Max: $150K
Operations Manager $88,978
Min: $39K
Max: $150K
Business Intelligence Analyst $89,821
Min: $61K
Max: $140K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $102,000
Min: $76K
Max: $160K
Director of Operations $134,979
Min: $48K
Max: $200K
Director of Customer Success $141,046
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $161,889
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,893
Min: $95K
Max: $340K

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