Best Operations Jobs in Boston | Built In Boston

Operations Jobs in Boston

127

Technical Support Engineer

PrismHR
Greater Boston Area
6 hours ago
Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

Vice President, Customer Success

Interactions
Greater Boston Area
7 hours ago
+20
The Vice President, Customer Success will have leadership experience to inspire the team, develop global strategic objectives and lead the execution of innovative approaches that optimize the customer experience and develop customer advocates.  This position will be responsible for developing, defining and executing strategies focus on the customer success, customer relationship and growth strategy.   

Request for Proposal (RFP) Coordinator

Service Provider Support Associate

Agero
Greater Boston Area
10 hours ago
+14
The Network Management Associate II services and motivates a strong nationwide service provider network while monitoring fraud, improving current service provider performance, and recruiting new partners. Additionally, the Network Management Associate II will research claim issues and corresponds with service providers to ensure proper resolution of claims.

Enterprise Support Specialist - Daytime

Grubhub
Greater Boston Area
10 hours ago
+29
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Support believes in learning, growing, and promoting internally: as agents complete projects assigned to them, achieve high customer satisfaction and quality assurance scores on their tickets, knock volume expectations out of the park, and more, they'll earn badges. Earning badges unlocks access to promotions and a variety of growth path opportunities, including leadership, technical escalation, or specific subject matter expertise. As in life, so it is with support: choose your own adventure!

IT Service Desk, Team Lead

Enterprise Merchant Specialist

Enterprise Support Specialist - Daytime Shift (Bilingual)

Enterprise Support Specialist - Weekend Shift

Enterprise Support Specialist - Night Shift

Enterprise Support Specialist - Weekend Shift (Bilingual)

Load 3 more jobs7 jobs at Grubhub

Facility Coordinator

Toast
Greater Boston Area
14 hours ago
+45
This position will work with the Workplace Experience & Real Estate team to ensure all Toast facility requests and work orders are handled in an efficient and timely manner. Our ideal team member is personable, quick to smile, and ready to take on any task. This employee will be responsible for office appearance while striving to provide an engaging hospitality-like experience for all employees and guests. This individual will balance time and energy between the Fenway office, Woburn Warehouse and other Boston offices as required.

Director, Corporate Development & Strategy

Director of Global IT Support

Senior Director, Organizational Success

Systems Solutions Architect

Post-Live Services Coordinator

Director of Partner Outsourcing

Executive Assistant

Load 4 more jobs8 jobs at Toast

Office and Facilities Manager

PathAI
Greater Boston Area
15 hours ago
+21
We are looking for a highly efficient, organized and spirited Office and Facilities Manager who enjoys working in a fast paced environment. This person is adaptable to ever-changing high growth environments and is excited about all types of problem solving while remaining cool, calm and collected. You have a proactive mindset to get things done and build great relationships both internally and externally. You have seen and dealt with an expansive office space and have implemented processes and procedures to create seamlessness. 

Program and Operations Manager - Customer Support

Carbon Black
Greater Boston Area
19 hours ago
+52
The Global Customer Support team culture is casual, yet high energy. We are passionate about our solution and loyal to our customers, each other, and Carbon Black. We value, efficiency, technical accuracy, high touch customer service, and most of all, making our customers successful with our product. We are seeking a Program and Operations Manager who not only embraces these attributes, but will bring a new perspective in our approach to creating business solutions and implementing global change… and have fun too!

Principal Information Security Engineer / Analyst

Frontline Technical Support Engineer

Senior Network Engineer

Federal Operations Director

Business Operations Manager - Technical Services

Renewal Specialist

Load 3 more jobs7 jobs at Carbon Black

Director, Corporate Development

Indigo
Greater Boston Area
1 day ago
+21
The Corporate Development team is responsible for executing on key priorities identified by the CEO and executive leadership. These strategic priorities may include building out new, critical businesses within Indigo, assisting operational teams with setting and achieving targets, and meeting financing goals. Activities often involve developing and implementing high-level strategic plans, long-term organizational planning for new businesses, financial forecasting, setting and executing towards sales targets, developing end-to-end processes to ensure long-term business success, and building and managing teams to achieve Indigo executives.

IT Support Specialist

Director, Systems Innovation

Temporary Team Coordinator, Systems Innovation

Terraton Challenge Director

Associate Manager, GeoInnovation

Senior IT Manager, E-Commerce

General Manager, Carbon Consumer Platform

Manager, Systems Innovation

Manager, Office of the CEO

Sr. Manager, Quality Management System

Lab & Facilities Operations Tech (Media/Glassware) (Temp)

Lab & Facilities Operations Tech (TEMP)

Load 9 more jobs13 jobs at Indigo

Customer Service Representative

ezCater
Greater Boston Area
1 day ago
+30
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Customer Service Representative (Overnight)

Director of Customer Service Insights and Metrics

Senior Manager, Menu Support

Customer Service Specialist

Agero
Greater Boston Area
1 day ago
+14
Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Vice President, Digital Business Operations

ASICS Digital
Greater Boston Area
1 day ago
+32
The VP of Digital Business Operations will lead a global organization focused from 5 year P&L planning through to day-to-day management/execution of our strategies. They will continually work to build our business to meet the demands of our consumers, while staying conscious of the financial bottom line. This role will be the hub of direction/communication for this business, ensuring that our internal and external partners are always well informed by providing insightful views into our business and how it relates to them.

Senior Manager, Customer Success - East/EMEA, Stra…

Smartsheet
Greater Boston Area
1 day ago
As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Client Success Specialist

Flywire
Greater Boston Area
1 day ago
+26
The Client Success Specialist will work with Business sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution. 

Customer Support Manager

Drift
Greater Boston Area
1 day ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Technical Support Specialist

Owl Labs
Greater Boston Area
1 day ago
+11
The Technical Support Specialist will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
1 day ago
+40
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

ITOC Analyst (E-Commerce)

Chewy
Greater Boston Area
1 day ago
+35
We are seeking a highly motivated ITOC Analyst (E-Commerce) to be part of an exciting team located at our Headquarters in Boston, MA. The ITOC analyst is a vital role to ensuring a healthy technology environment for our customers. The Chewy ITOC Analyst will be in charge of monitoring the chewy technology environment, troubleshooting service impacting issues, communicating to the business and teams effectively to resolve major incidents, and perform daily operations to ensure company stability. The ITOC team is constantly engaging with the core IT teams to find ways to proactively monitor the environment, and develop skills to handle tier 1 and 2 tasks.

ITOC Analyst - Day Shift (E-Commerce)

Vice President, Corporate Systems

Senior Network Engineer

Client Success Manager, Strategic Engagements

Panorama Education
Greater Boston Area
1 day ago
+40
We're looking for a Client Success Manager to join our growing team and support a portfolio of 10-12 of Panorama’s largest state and district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and renewals of our contracts. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and create and share custom resources to ensure success for all of Panorama’s partners.

Customer Support, Manager

Klaviyo
Greater Boston Area
1 day ago
+42
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Manager, Customer Success (Boston)

Manager of Customer Operations

Product Expert - Full-time/Flex (Boston)

Onboarding Specialist (Boston)

Director of Support

Load 2 more jobs6 jobs at Klaviyo

Customer Success Manager

Appcues
Greater Boston Area
1 day ago
We’re building a team of driven, focused, smart people who want to make a meaningful impact on the success of our customers. To us, customer success doesn’t mean support or account management; it means helping customers reach their desired outcomes and building an amazing experience in the process.  In this role you'll be an extension of a customer’s team, ensuring their success through effectively using Appcues to reach their goals. You will

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,729
Min: $36K
Max: $83K
Office Manager $53,160
Min: $37K
Max: $87K
Sales Operations Analyst $53,600
Min: $45K
Max: $62K
Customer Support Manager $57,625
Min: $42K
Max: $95K
Technical Support $61,984
Min: $40K
Max: $109K
Operations Associate $65,105
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,141
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Business Intelligence Analyst $75,750
Min: $61K
Max: $110K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Operations Manager $89,007
Min: $39K
Max: $148K
Senior Business Analyst $89,794
Min: $60K
Max: $135K
Sales Operations Manager $105,545
Min: $76K
Max: $160K
Director of Operations $130,650
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,857
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

Top Boston Companies Hiring for Operations

+24
Security, Software
+52
Information Technology, Security
+42
Big Data, Marketing Tech
+7
Marketing Tech, Sales

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