Operations Jobs in Boston

83

Technical Support Engineer

Neural Magic
Greater Boston Area
19 hours ago
Build trust and advisory relationships with data science customers to help them better use our software to achieve success with their deep learning projects. Be on the frontline of customer love: respond and remediate customer requests to proactively guide and resolve issues. Be a voice for our customers during internal discussions at Neural Magic. Represent their needs and struggles to help drive the software in a strong direction. Stay on top of rapid innovation by testing and documenting new features and technologies as the public previews get released. Perform pre-release gap and bug analysis to determine the need for public-facing support content. Closely monitor and identify trends in customer experiences. Work with Neural Magic teams to enable customers to support themselves in the use of the software.

Governance, Risk and Compliance (GRC) Manager

CircleCI
Greater Boston Area
1 day ago
Reporting to the head of security, the Governance, Risk and Compliance Manager will define, scale and oversee company-wide programs that build customer confidence, enable CircleCI operations to grow with minimal friction and ensure the company meets its third-party audit obligations. Specific domain ownership will include FedRAMP, SOC 2, GDPR/CCPA, Privacy Shield, SOX, IT controls, customer audits, legal liaison and day-to-day support for security. 

Customer Success Manager

Quick Base
Cambridge
1 day ago
+37
We're looking for exceptional Customer Success Managers as we continue to aggressively grow! As a Customer Success Manager, you will serve as a trusted advisor to our customers. You have a consultative mindset and strive to please, embodying our company’s value of being Customer Obssessed. You can understand a wide variety of business objectives and processes across industries, tying them back to the Quick Base product, ultimately demonstrating the value of doing more with Quick Base. You will be critical in collecting the ‘voice of the customer’ and funneling feedback to appropriate channels. In short, you will own the success journey of our customers ensuring they have the right resources to realize their business objectives.

Customer Chat Support Representative

Technical Support Representative

Customer Experience Representative - Boston

Drizly
Greater Boston Area
2 days ago
+33
Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries. Quickly address, solve, and track all customer support requests using Zendesk. Solve problems and address unsatisfactory experiences. Change course as priorities shift in real time with new inbound issues arriving.

Customer Success Manager

Zaius
Greater Boston Area
2 days ago
+32
If you are a self-starter that enjoys a fast-paced, dynamic and autonomous environment, and thrives in challenging situations, Zaius is the place for you. The ideal candidate loves being on the front lines of partnering with top tier customers to adopt the platform and provide technical solutions to complex problems. The Customer Success Manager on the strategic accounts team is a true hybrid of technical aptitude, relationship management and digital marketing expertise that results in increased adoption, value, satisfaction and renewal of the customer.

Senior Technical Services Consultant (Top Secret C…

VMware Carbon Black
Greater Boston Area
3 days ago
+59
This role will sit in VMWare's Security Business Unit, VMWare Carbon Black; a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyber-attacks. The VMware Carbon Black Cloud consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations.

Customer Success Manager

Technical Trainer

Technical Support Engineer

Senior Technical Support Engineer

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Enterprise Customer Success Manager

Thought Industries
Greater Boston Area
3 days ago
+30
Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on use-case and product functionality. Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities. Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform our sales process and product roadmap. Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer.

Information Risk Consultant Data Loss Prevention

MassMutual
Greater Boston Area
3 days ago
+39
We’re growing and our clients deserve the best. As part of the Data Protection Program, you will lead the Cybersecurity Data Loss Prevention strategy, requirements definition, proof of concepts for new tools and technologies and work closely with the security engineering teams that own the day to day operations of the DLP and other security tools. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Technology Risk Lead

IT Audit Consultant

Order Management & Renewals Specialist

LogicManager
Greater Boston Area
3 days ago
+21
LogicManager is looking to add an Order Management and Renewals Specialist to our fast-growing finance team. In this role, you will be a critical link between the sales and finance teams to optimize the customer order and invoicing process as well as the renewal quoting process. With a thirst for process improvement within a fast-paced organization, you will report to the VP of Finance.

Chief Commercial Officer

PathAI
Greater Boston Area
3 days ago
+21
The Chief Commercial Officer (CCO) is an executive position that reports directly to the CEO and works alongside the senior leadership team at PathAI. The CCO will hold primary responsibility for leading the strategy, development, execution and support of commercialization programs for PathAI's clinical products, which includes building relationships and partnerships with laboratories, hospitals, diagnostic companies, and payers. The primary objective of the role is to provide commercial leadership to realize PathAI’s vision of advancing medicine through the development and distribution of AI-powered technology for more accurate, standardized and predictive diagnostics.  The CCO will work closely with PathAI’s regulatory, scientific, and technology teams to shape company go-to-market and commercial strategy and partner on execution. The executive will have high visibility across the organization, including frequent interactions with PathAI leadership and Board.

Senior Manager, Carbon Operations

Indigo
Greater Boston Area
3 days ago
+21
This role is essential. A carbon credit or a carbon offset is, fundamentally, a data product. You can’t see it, touch it, or feel it. If we say “this smallholder farmer in India removed 4 tons of carbon dioxide from the atmosphere”, that claim is only as good as the data we have to support it and how easily, accessibly, and clearly we package and communicate those data. The Senior Manager, Carbon Operations will help drive and own the quality, rigor, and credibility of our carbon claims.

Senior Manager, Carbon Strategy

Head of Department Operations, Global Markets

Enterprise Customer Success Manager

Fuze
Greater Boston Area
3 days ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Internal Audit Manager, Technology

DraftKings
Greater Boston Area
3 days ago
+46
We are building our first Internal Controls team to develop a Sarbanes-Oxley (SOX) compliance program. Working with the Head of Internal Controls, you will be responsible for all aspects of the DraftKings technology control environment, including the identification and mitigation of risk throughout the entire organization. Sound good to you? Join us.

Lead Solutions Architect (Home office / Remote / W…

Humana Studio_h
Greater Boston Area
4 days ago
+47
The Lead Solutions Architect translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

M&A Lead Solutions Architect (remote / home office / work at hom e eligible)

Chief of Staff, Edge Health

Director, Strategy

Lead, Network Engineer

Senior Cloud IAM Engineer

Senior Systems Engineer - ServiceNow

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Growth Success Manager

Klaviyo
Greater Boston Area
4 days ago
+44
The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo’s smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in ecommerce, email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Office Manager / Team Assistant

LeanIX, Inc.
Watertown
4 days ago
+32
As Team Assistant at LeanIX you will take on a valuable and versatile role in our fast-growing company and work closely with internal departments and management as well as external contacts such as customers, suppliers and business partners. You also play an important role in the onboarding of new colleagues. You are responsible for the entire office management and all related administrative activities.

Technical Support Lead

LeanIX, Inc.
Watertown
4 days ago
+32
The Customer Support team at LeanIX is a critical part of our current and future success, and we are looking for absolutely, and only, the best people out there with a passion for educating our customers as well as solving their problems as they work within the LeanIX product suite. The Senior Customer Support Specialist will be a master of the customer support domain and will grow to serve as a hands-on team lead for the overall Customer Support team.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
4 days ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Customer Success Manager

LogRocket
Greater Boston Area
4 days ago
+23
Get in on the ground floor at one of Boston's top, fast-paced startup, while solving a huge challenge for product managers and developers- understanding customer experience. We're looking for a super-motivated individual to be one of the first Customer Success Managers at LogRocket. We have a product that customers are already raving about; you will play a key role in building the processes that leads to successful long-term relationships with our customers. 

Customer Support Team Lead

LogicManager
Greater Boston Area
4 days ago
+21
We are seeking candidates who possess splendid problem-solving and analytical skills, have a persistent craving to learn, and genuinely love helping people. This role’s core functions make it vital for team members to have superb communication skills, whether it be reaching out to a customer, or leading discussions internally with the Business, Product and Development teams. The ideal candidates are process-oriented and go out of their way to make sure tasks are done efficiently and effectively. The Customer Experience team is highly dynamic, and its rapid growth requires employees to be adaptable and persistent.

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $48,866
Min: $36K
Max: $110K
Office Manager $54,548
Min: $37K
Max: $87K
Sales Operations Analyst $60,219
Min: $45K
Max: $79K
Technical Support $63,021
Min: $40K
Max: $109K
Operations Associate $63,435
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Customer Support Manager $69,923
Min: $42K
Max: $149K
Business Analyst $73,927
Min: $43K
Max: $114K
Client Success Manager $76,504
Min: $43K
Max: $130K
Business Intelligence Analyst $87,344
Min: $61K
Max: $140K
Operations Manager $87,517
Min: $39K
Max: $150K
Marketing Operations Manager $88,067
Min: $48K
Max: $150K
Senior Business Analyst $92,429
Min: $60K
Max: $135K
Sales Operations Manager $102,533
Min: $76K
Max: $160K
Director of Operations $135,580
Min: $48K
Max: $200K
Director of Customer Success $141,580
Min: $75K
Max: $190K
Vice President of Care $159,167
Min: $120K
Max: $250K
Vice President of Operations $162,200
Min: $125K
Max: $210K
COO (Chief Operating Officer) $197,966
Min: $95K
Max: $340K

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