Operations Jobs in Boston


Strategic Customer Success Manager - Boston, MA

Greater Boston Area
16 hours ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Customer Success Manager

Greater Boston Area
16 hours ago
We are currently seeking an exceptional Customer Success Manager to ensure our clients have a positive experience, from onboarding and throughout their long-term interaction with our company. The right candidate will have a proven track record of developing and maintaining SaaS customer relationships and will focus on servicing IHD customers. This position is full-time in our downtown Boston office (remote candidates not considered).

Account Servicing Specialist

Forward Financing
Greater Boston Area
16 hours ago
As a Specialist in the Account Servicing Department, you will be challenged daily and find satisfaction helping customers resolve temporary financial and payment issues they are having with us. The department consists of specialized teams across customer service, payments, resolution, and arbitration. Specialists generally start in the payments tier but have opportunities to move across teams based on performance and business needs. In this position, you will play an integral role in the revenue life-cycle of the company and help strengthen our relationships with those customers that need assistance in repaying their financing. 

Director of Professional Services, CloudHealth by…

CloudHealth by VMware
Greater Boston Area
21 hours ago
In this role, you will be responsible for defining, marketing and selling professional services to prospective and existing customers.  You will be responsible for the delivery of all professional services sold.  This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience.  You will also be responsible for recruiting, on-boarding, and managing a team of consultants and delivery partners.  You will partner with your VMWare counterparts to ensure service operations are aligned with standard processes and scale as the services revenue grows.

Customer Success Manager Boston

Greater Boston Area
1 day ago
The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation and ability to custom tailor solutions for a variety of scenarios.

Technical Support Engineer

Greater Boston Area
1 day ago
Our WhiteSource Customer Support team located in Boston is expanding. We are looking for a talented Technical Support Engineer passionate about tackling the 21st century challenges surrounding security and compliance associated with the use of open source software. The ideal candidate is innately curious and has high aptitude for quickly learning the leading-edge technologies used in today’s SDLC practices. In addition to knowing WhiteSource’s offerings inside out, our Technical Support Engineers are excellent communicators, relentless about getting things done, out-of-the-box thinkers and masters of prioritization.

Sr. IT (Information Technology) Specialist

Forward Financing
Greater Boston Area
1 day ago
We are seeking an experienced, ambitious, resourceful and hands-on IT professional to empower our teams through secure, reliable, performant, and scalable technology solutions. When problems arise, you will be the first line of defense, restoring order and fortifying our infrastructure to instill a level of confidence and security among our employees, partners, and merchants that is a model for the industry.

Client Development Manager (Account Executive)

Greater Boston Area
1 day ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Senior Systems Automation Engineer - Managed Servi…

Vestmark, Inc.
Greater Boston Area
1 day ago
We are looking to add a senior level member to the Vestmark Managed Services team. As a senior systems engineer, you will ensure that Vestmark delivers and continues to deliver a high performance and reliable service. You will work on the next revision of our service whether it’s architecting, designing, re-engineering or implementing the next generation of our service. You will be a primary problem solver for IT service issues. You will work on routine system performance analysis, automation of system management, network troubleshooting, setup, system administration and more. We are looking for someone with experience in production data centers, someone that understands the critical nature of that business, and with a high level of attention to detail to help us keep our services running smoothly and constantly improving. The team is made up of level headed, well organized, and smart individuals that enjoy working together, and enjoy the constant flow of new challenges. Software development, systems integrations and deployment experience is key for this role. We’re looking for someone who has written more than just a few scripts. We need someone who loves to code, dreams about automation and also understands the system infrastructure side as well. 

Desktop Support Specialist

Greater Boston Area
1 day ago
We, at Flywire, our looking for a self-motivated IT professional to oversee IT support needs at our Boston headquarters. You, along with other members of the Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from setting strategy to handling individual requests.

General Manager, Drift Automation

Greater Boston Area
1 day ago
This role sits on the Drift Senior Leadership team and reports to our CEO/CTP. You’ll work alongside the Product, Engineering, Marketing, Customer Success and Sales team. You must be a strong visionary with previous success in taking a company from a single offering to multi product; defining a strategic roadmap, delivering a business plan, and position, and pricing product in the market successfully.

Systems Solutions Architect

Greater Boston Area
1 day ago
Reporting to the Senior Manager of Business Systems Architecture and Integrations, the Systems Solutions Architect will provide expertise in process design, data architecture and platform lifecycle /development solutions for all of Toast’s Business Systems teams. The Systems Solutions Architect will be responsible for facilitating and executing high quality and scalable stakeholder deliverables within an Agile development environment. 

Post-Live Services Coordinator

Customer Configuration Analyst - Boston, MA

Travel Manager

Business Systems Manager

Sales Enablement Manager, Systems and Tools

IT Infrastructure Manager

Lead Executive Assistant

Director, Enterprise Systems Architect

Director of Business Systems

ServiceNow Administrator

Director, Corporate Development & Strategy

Director of Restaurant Success

Regional Manager, Restaurant Success (Inside)

Senior Director Enablement CS

Sr. Support Business Analyst

Bilingual Restaurant Success Manager - Inside

IT Help Desk Analyst

Sr. Restaurant Success Analyst

NetSuite Administrator

Chief of Staff Supporting CBO/CFO

Sr Manager, Strategic Operations

Senior Director, Operational Excellence

Load 10 more jobs23 jobs at Toast

Client Success Manager, Medium

Panorama Education
Greater Boston Area
1 day ago
We're looking for a Client Success Manager to join our growing team and support a portfolio of 30-35 district partnerships with best-in-class service. As a Client Success Manager, you will be a Panorama product expert, supporting clients to ensure satisfaction with our products and their client experience. You will leverage your expertise to support clients from onboarding through ongoing engagement with data. In addition to using Panorama, you’ll make considerable use of Excel, troubleshoot questions using your expert knowledge of Panorama’s products, and work closely with clients to align their needs and the best practices we’ve learned over the years.

Product Expert

Greater Boston Area
1 day ago
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Specialist (Boston)

Director of Customer Growth

Director of Security Operations

Manager of Customer Operations

Director of Support

Customer Support, Manager

Security Risk and Compliance Manager

Manager, Customer Success (Boston)

Manager of Customer Success - Onboarding (Boston)

Growth Success Manager

Field Event Manager

L&D Specialist, Customer Support

L&D Specialist, Customer Success

Load 10 more jobs14 jobs at Klaviyo

Special Events Manager

1 day ago
Drive planning, project management and execution of Formlabs flagship conferences, partnership and Formlabs regional events.  Work closely with internal team members, event vendors and external 3D printing ecosystem stakeholders. Manage the overall budget, resources, contract negotiations, staffing, logistics, setup and takedown. Lead plan and execution of regional Formlabs events. Optimize events for quantifiable impact of awareness, community engagement and lead generation metrics. Create event standards and processes that enable streamlined teamwork and events that can be repeated and scaled globally. Work with the events team and greater global marketing team to align to marketing milestones within quarterly and yearly event plans.

NetSuite Administrator

Bilingual Customer Support Specialist

Customer Support Specialist

Dental Technical Support Specialist

Customer Care

Director of Real Estate & Facilities

Director of Strategic Initiatives

Americas Logistics Lead

Load 5 more jobs9 jobs at Formlabs

Facilities Associate

Greater Boston Area
1 day ago
Do you LOVE helping people? Do you feed off of the energy around you and have an appetite for getting ‘stuff’ done? Read on! As a Facilities Associate you’ll be one of the faces of ezCater at our brand new Boston office, ensuring all guests feel right at home while assisting the other members of the Facilities team in delivering an exceptional workplace experience for our colleagues! By directing traffic in reception and taking the first bite out of the ticket queue, you’ll keep the gears moving and our rocket ship soaring!

Customer Service Representative

Manager, Workforce Management

Part-time Customer Service Ninja

Transportation General Manager

Greater Boston Area
1 day ago
DataRobot is seeking an experienced Transportation professional to lead our Transportation practice as Transportation General Manager (GM). The Transportation GM is responsible for developing and executing on the worldwide go-to-market strategy for DataRobot in Transportation including sales, marketing, partners, and product. The Transportation GM will have an executive-level...

Telecommunications General Manager

Life Sciences General Manager

Director of Education (DataRobot University)

AI Risk Management Specialist

AV / IT Expert

Executive Assistant

Load 3 more jobs7 jobs at DataRobot

Senior Enterprise Support Specialist

Greater Boston Area
1 day ago
As a Senior Enterprise Support Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Enterprise Support Specialists provide escalated support, acting as experts at large.

Solutions Engineer - Reliability

Service Desk Associate I

Enterprise Support Specialist - Night Shift

Desktop Support Technician

Greater Boston Area
1 day ago
The Desktop Support Technician’s responsibility is to provide gold standard end user support and maintenance within the organization's desktop computing environment.​ Support is to be provided using both hands on and remote management tools and include the support of desktop computers, mobile devices, printers, audio/​video, video conferencing systems, and secure authentication systems.

Director, Licensing

Internal Controls Manager, Technology

Operations Support Engineer

Manager, Gaming Relations

Executive Assistant

Load 2 more jobs6 jobs at DraftKings

Senior Database Administrator

Rave Mobile Safety
Greater Boston Area
2 days ago
Join Rave’s growing technical team! Rave employees take great pride in the product they develop because our software-as-a-service (SaaS) product suite keeps millions of people across North America safe, secure and connected. Ravers thrive on continuous improvement, both personally and for the platform. We are open, flexible, fun, and most of all dedicated to keeping people safe. Keeping people and communities safe is our business.  As a Database

Operations salaries in Boston

Job Title Average Salary Salary Range
Customer Support Rep $46,790
Min: $36K
Max: $83K
Office Manager $53,332
Min: $37K
Max: $87K
Customer Support Manager $59,000
Min: $42K
Max: $95K
Sales Operations Analyst $59,536
Min: $45K
Max: $79K
Technical Support $63,177
Min: $40K
Max: $109K
Operations Associate $64,905
Min: $39K
Max: $135K
Desktop Support $68,821
Min: $31K
Max: $93K
Business Analyst $73,325
Min: $43K
Max: $114K
Client Success Manager $73,403
Min: $43K
Max: $130K
Marketing Operations Manager $76,909
Min: $48K
Max: $110K
Business Intelligence Analyst $81,591
Min: $61K
Max: $140K
Operations Manager $88,663
Min: $39K
Max: $148K
Senior Business Analyst $91,220
Min: $60K
Max: $135K
Sales Operations Manager $103,308
Min: $76K
Max: $160K
Director of Operations $132,814
Min: $48K
Max: $200K
Director of Customer Success $139,500
Min: $75K
Max: $190K
Vice President of Operations $158,375
Min: $125K
Max: $210K
Vice President of Care $159,167
Min: $120K
Max: $250K
COO (Chief Operating Officer) $196,840
Min: $95K
Max: $340K

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