Boston Tech Jobs and Startup Jobs

15

Manager of Customer Operations

Klaviyo
Greater Boston Area
2 days ago
+42
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Product Expert - Full-time/Flex (Boston)

Onboarding Specialist (Boston)

Director of Support

Customer Support, Manager

Email Deliverability and Compliance Specialist

Manager, Customer Success (Boston)

Load 3 more jobs7 jobs at Klaviyo

Drift Employment Brand Manager

Drift
Greater Boston Area
2 days ago
Drift is looking for an Employment Brand Manager to join the PR and Communications team. This is a highly collaborative role requiring strong partnerships across Company Success (Recruiting, HR), Product and Engineering to identify solutions to support recruiting and branding goals. Your mission will be to make Drift a destination for top talent globally. 

Field Marketing Manager

Alyce
Greater Boston Area
2 days ago
+21
We are a fast moving and motivated team with a big collective vision — to bring human back into B2B marketing and sales. We are seeking a full-time field marketing manager to join our dynamic Boston team. Reporting to the Director of Demand Generation, you will be a key marketing team member and instrumental in bringing Alyce to life in the B2B world! We are looking for candidates that can plan and produce memorable field events that drive demand and awareness for our brand while consistently delivering a surprise and delight experience for attendees.

Technical Writer

Drift
Greater Boston Area
1 week ago
Attend training to learn the Drift story, how we work, and our goals for the future. Learn how Drift works and why our customers use it. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what makes Drift Customers successful. Interview customers on how they use our documentation. Establish the daily/weekly/monthly routine for creating, improving and measuring performance of content.

Senior Content Marketing Manager

Drift
Greater Boston Area
1 week ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for marketing and sales executives. You’ll design, write, and create content from start to finish, including outlining video content, performing in front of the camera, writing stories, and creating course materials such as slides and examples.

Customer Success Operations Manager

Drift
Greater Boston Area
1 week ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Success Manager

Drift
Greater Boston Area
1 week ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Customer Advocate - Entry Level

Drift
Greater Boston Area
1 week ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Marketing Manager, Demand Generation

Drift
Greater Boston Area
1 week ago
Drift has an exciting opportunity for a full stack marketer who wants to push their career to the next level working on new products we’re bringing to market that are changing the face of sales and marketing today. This is a wildly unique opportunity to work on a start up inside of a hypergrowth scale up at one of today’s most exciting companies. Other companies will force you to specialize your skill set, this role won’t make you do that and will give you full reign to run a full stack marketing program from the ground up. 

Customer Support Manager

Drift
Greater Boston Area
1 week ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Product Marketing Manager

Drift
Greater Boston Area
1 week ago
Drift’s Product Marketing brings new products and features to market in order to delight customers. This means the team researches and writes the positioning, enables other internal teams for GTM and manages the launch itself. The product marketing team is focused on crafting and telling a story that connects our deep understanding of our customers and market with the magic of our products.

Director of ABM and Enterprise Demand Generation

Drift
Greater Boston Area
1 week ago
You will lead and build out our campaigns team. This team will be responsible for email marketing, social media, paid marketing, co-marketing, content promotion, and using Drift on Drift. You will manage top of the funnel demand generation and own our monthly, quarterly, and yearly lead goals (focused on CQLs -- Conversation Qualified Leads). You will play the role of quarterback on the marketing team, helping us figure out which resources to allocate where and which campaigns we should be running. You will be the one responsible for seeing the future and figuring out what our next 2-3 marketing channels might be. And most importantly, you will be writing the playbook on Conversational Marketing. The campaigns you run and techniques you help develop here will be shared with thousands of Drift customers and marketers all around the world. You will quickly make a dent in the marketing world.

Product Education Marketer

Drift
Greater Boston Area
1 week ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for Drift chat, video, and email products. We ship new products and features every month. You will need to learn new things quickly and ship new content every week. You’ll design, write, and create content and training from start to finish. Outlining and filming video content, online training classes, building certification courses, writing customer stories, creating materials such as slides and sourcing customers examples.

Social Media Manager

Encortex
Greater Boston Area
1 week ago
+15
As a Social Media Manager, you have a passion for social media. You live at the intersection of brands, people, and the public domain. In this role, you will implement our social media strategy, develop brand awareness and generate inbound traffic. You will create and optimize social media profiles, create and manage regular posts- including content. You will respond to followers and assist on the WordPress backend to share website content. In truth, constant and consistent content creation and posting for social media, according to a content calendar, is the majority of this role.

Associate Director of Marketing

MIT Executive Degree Programs
Cambridge
2 weeks ago
ASSOCIATE DIRECTOR MARKETING, Executive Degree Programs (MIT Executive MBA and Sloan Fellows MBA programs), to lead the strategy, execution, and implementation of integrated marketing activities that will increase user engagement, grow lead generation, and strengthen acquisition channels. Leads messaging and branding strategy across Executive Degree Programs and for the individual programs and executes against the strategy. Works in partnership with the Admissions Marketing team and collaborates with other Sloan programs’ marketing teams including but not limited to Executive Education and the Sloan Office of Communications. Identifies main drivers, best practices, and considers alternative ideas to achieve shared goals. Partners with Executive MBA (EMBA) and Sloan Fellows MBA (SFMBA) Admissions teams on annual goals, communication plan, events, and recruiting strategy. Supervises marketing program coordinator who manages social media, student blogs, and content. In addition, supervises three contractors who work directly on email campaigns, data, sponsorship strategy, and engaging prospective students. On program delivery days (including approximately 20 Saturdays and 2 Sundays/year), delivers customer and logistical support in addition to multiple presentations to students and visitors. Reports to the Assistant Dean, Executive Degree Programs.

Boston Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Boston
LOCAL GUIDE
Best Software Engineer Jobs in Boston
LOCAL GUIDE
Coolest Tech Offices in Boston
LOCAL GUIDE
Best Sales Jobs in Boston
LOCAL GUIDE
Best Perks at Boston Tech Companies
LOCAL GUIDE
Best Marketing Jobs in Boston
LOCAL GUIDE
Best Data Scientist Jobs in Boston
LOCAL GUIDE
Best Design Jobs in Boston
LOCAL GUIDE
Women in Boston Tech
LOCAL GUIDE
Your Guide to the Boston Hardware Scene
LOCAL GUIDE
Your Guide to the Boston Startup Community
LOCAL GUIDE
Top Boston Startup Funding Rounds