Boston Tech Jobs and Startup Jobs

267

Senior Content Marketing Manager

Drift
Greater Boston Area
4 hours ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for marketing and sales executives. You’ll design, write, and create content from start to finish, including outlining video content, performing in front of the camera, writing stories, and creating course materials such as slides and examples.

Customer Success Manager

The Predictive Index
Greater Boston Area
4 hours ago
+21
The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Customer Success Operations Manager

Drift
Greater Boston Area
4 hours ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Customer Support Manager

Embark Veterinary
Greater Boston Area
4 hours ago
+17
Embark Veterinary is searching for a Customer Support Manager. To be successful in this role, you should have experience in customer support and a high EQ. You should also have experience in managing a growing team, and a keen interest in learning more about the biology and genetics of dogs. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. You will also be responsible for regular reporting of metrics to ensure the growth and scaling of the team, customer satisfaction, and encapsulation of issues to other departments.

Director, Customer Success, East/EMEA

Smartsheet
Greater Boston Area
4 hours ago
As Director of Customer Success (East/EMEA), you will oversee our Commercial Customer Success teams in our Boston & London offices. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet Offices in Boston, MA and will report to the Sr. Director of Customer Success & Solution Services.

Compensation Consultant

Toast
Greater Boston Area
4 hours ago
+45
Reporting to the Director, People & Culture, the Compensation Consultant will be a key resource for the company's salary and incentive programs. The ideal candidate will have solid experience in data analytics and compensation strategies to build and support all compensation and incentive programs including international, sales, and stock options.

Sales Recruiting Sourcer

Director, Technical Talent Acquisition

Facility Coordinator

Human Resources Business Partner

Director, Corporate Development & Strategy

Director of Global IT Support

Payroll Solutions Engineer

Senior Director, Organizational Success

Senior Human Resources Business Partner

Senior Benefits Analyst

Sales Recruiter

Senior Analyst, Marketing

Systems Solutions Architect

Payroll Product Compliance Manager

Field Marketing Manager

Post-Live Services Coordinator

Talent Sourcing Manager

Talent Acquisition Manager

Director of Partner Outsourcing

Executive Assistant

Manager, Customer Lifecycle Marketing

Executive Talent Partner

Talent Acquisition Partner

Marketing Operations Manager

Senior Technical Talent Acquisition Partner

Senior Director, Learning & People Development

Load 10 more jobs27 jobs at Toast

Product Marketing Manager

SmartBear
Somerville
4 hours ago
+26
Due to massive growth and market success, SmartBear is continuing to hire employees rapidly to scale our company globally. We are seeking a highly motivated Product Marketing Manager to join the global Product Marketing team. This is a great opportunity for someone who has a technical foundation or experience and wants to play a bigger role driving overall business strategy while staying close to products, technology, and customers. The role will work closely with other cross-functional teams.

Lab & Facilities Operations Tech (Media/Glassw…

Indigo
Greater Boston Area
4 hours ago
+21
Support on-going laboratory operations with a significant emphasis on receiving and opening.   Support on-going laboratory operations with a significant emphasis on media preparation, sterilization of lab items, and glassware maintenance.   Provide support function for the laboratory organization.   Provide support function for the facilities organization.   Help supporting the facilities and infrastructure in the laboratory.   Help enforce Indigo’s safety policies and good work practices.

Lab & Facilities Operations Tech (TEMP)

Sr. Manager, GMA Partner Marketing

Benefits & Mobility Specialist

Director, Corporate Development

Director of Training

Manager, Integrated Marketing

Director, Direct and Digital Marketing

IT Support Specialist

People Business Partner

Senior Manager, Grower Commercial Marketing

Digital & Social Media Coordinator

Director, Systems Innovation

Temporary Team Coordinator, Systems Innovation

Terraton Challenge Director

Associate Manager, PR

Associate Manager, GeoInnovation

Senior IT Manager, E-Commerce

General Manager, Carbon Consumer Platform

Manager, Systems Innovation

Manager, Office of the CEO

Sr. Manager, Quality Management System

Technical Recruiter

Director, Compensation

Load 10 more jobs24 jobs at Indigo

Customer Success Manager

Drift
Greater Boston Area
4 hours ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Marketo, Okta, Outreach, Ellie Mae, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing

Client Operations Manager

Wellframe
Greater Boston Area
4 hours ago
+30
The Client Operations Manager will be the primary point of contact for his or her assigned clients, working within a multidisciplinary, team-based client delivery model. Reporting to the Director of Client Strategy & Operations, the Client Operations Manager will own the program implementation, ongoing day-to-day operations, and corresponding relationships with clients. The Client Operations Manager will work closely with the client and the internal Wellframe teams to ensure key program milestones are met on time and that the client is positioned for success with respect to their Wellframe usage and engagement metrics (e.g., client staff adoption, patient onboarding, etc.). At Wellframe, the Client Operations Manager will be the expert source of knowledge about that client’s program attributes, operational trends, and challenges. S/he will be a voice of the client, as well as a client advocate, relaying the clients’ experiences and feedback internally and deriving opportunities for product and service enhancement. This role will marry consultative thinking and planning with strong operational execution.

Customer Advocate - Entry Level

Drift
Greater Boston Area
4 hours ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

Startup Founder

Formlabs
Somerville
4 hours ago
+16
Formlabs is building a technology company for the long term. The only way to reach that goal is with a team of independent, entrepreneurial leaders. We value people who have the drive and passion to change the company regardless of their background. Take your skills in hardware, marketing, software, sales, materials science, design, finance, operations, or manufacturing and apply them to a host of challenges spanning the product cycle from research and development to shipping at a global scale. The standards are high and the work is hard - but success here means that you will be changing fabrication for designers, engineers, researchers, health practitioners and artists everywhere.

Customer Care

B2B Marketing Analyst

Events Marketing Specialist

Dental CAD/CAM Trainer

Recruiting Coordinator

Customer Support Specialist

Demand Generation Manager

Marketing Manager, Education

Product Marketing Manager

Director of Strategic Initiatives

Content Marketing Specialist

Load 8 more jobs12 jobs at Formlabs

Digital Marketing

Catalant Technologies
Greater Boston Area
4 hours ago
+25
Catalant is looking for a passionate Digital Marketing Specialist to help define and execute our Marketing strategy. As part of the Demand Gen team, you will work closely with our Product Marketing and Design teams to translate our messaging and brand into compelling digital marketing campaigns. We’re looking for someone who is extremely collaborative, results oriented, and adopts a highly iterative approach to their work. If you thrive in a fast-paced environment and are eager to have significant impact on a fast-growing company’s go-to-market strategy, this role is for you!

Senior Technical Recruiter

CarGurus
Greater Boston Area
4 hours ago
+41
Manage candidates from start to finish. You can source, network and work with people. You bring a high level of customer service from the initial outreach to the closing stages. Successfully work in a fast paced, self-starting environment. We have a team where questions and collaboration are encouraged but micro managing is not. Source: We are recruiters at the end of the day. We need to source engineers and vet them using a variety of different tools. Creativity is encouraged. Build strong relationships with business leaders and hiring managers across the company. Experience with Greenhouse (or similar ATS) and interest in establishing or promoting best practices and processes for the team.

NetSuite Administrator

Recruiter/Senior Recruiter, CarGurus Operations

Digital Marketing Product Manager, Ad Tech

Desktop Support Engineer

Senior Associate, International Business Operations

Digital Media Manager

Diversity, Inclusion, and Belonging Program Manager

Technical Recruiter

Senior People Applications (HRIS) Analyst

Manager, Talent Acquisition

Manager, Build and Delivery Platform

Load 8 more jobs12 jobs at CarGurus

Customer Support

LeanIX, Inc.
Greater Boston Area
4 hours ago
+16
Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

Senior Site Operations Manager

ASICS Digital
Greater Boston Area
4 hours ago
+32
This role you will lead a team and be the functional subject matter authority on Salesforce Commerce Cloud. Working closely with the Director, Product Management eCommerce you will bring eCommerce industry and platform best practices to the all regions in this highly strategic and consultative position, driving a user centric approach and transforming the ASICS direct to consumer digital experience.

Director of Support

Klaviyo
Greater Boston Area
4 hours ago
+42
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Support, Manager

Email Deliverability and Compliance Specialist

Manager, Customer Success (Boston)

Senior Recruiter

Recruiter

Senior Technical Recruiter

Manager of Customer Operations

Product Expert - Full-time/Flex (Boston)

Office Manager

Onboarding Specialist (Boston)

Load 7 more jobs11 jobs at Klaviyo

Client Development Manager

Smartsheet
Greater Boston Area
4 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Enterprise Marketing Manager

3Play Media
Greater Boston Area
7 hours ago
+27
We are looking for an Enterprise Marketing Manager to join our team. This role will report to the Director of Marketing and will be responsible for executing our account based marketing strategy. The ideal candidate will dive in with the rest of the team, proactively identify areas for improvement, and be results-driven. They will lead the charge on all marketing efforts focused on growth in the enterprise space.

Service Supervisor

Simply Business
Greater Boston Area
11 hours ago
+23
We are looking for a Service Supervisor to join our Customer Solutions Center. Reporting to the Director of the Customer Solutions Center, this position will play a pivotal role in enabling CSC success and solving our customers’ service needs. This role will have the opportunity to assess, build, and test service-related processes while building and leading a team of Service Specialists.

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