Strategic Account Manager, Enterprise
Greater Boston Area
4 days ago
Renew/expand the contracts of our largest enterprise-grade customers through great relationship building and value-add throughout their lifecycle with us.
Uncover upsell opportunities within different geographies/business units, additional sales seats, and new products in 2019.
Clearly define and review the success criteria with your customer to ensure they’re performing as expected on a regular basis. Work with Customer Success to package and deliver.
Prepare and present demos of “future state” opportunities for our customers - show them what they could be doing with a next-level implementation of Drift.
Leverage sales management tools to track sales activities.
Sell to key decision makers within organizations that range from 1,000-10,000 employees. You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales and marketing.
Identify customers at risk and provide the support necessary in partnership with our Customer Success team to retain and make them successful.
Work closely with your Customer Success rep to ensure all onboarding and success criteria are being met.