Boston Tech Jobs and Startup Jobs

20

Global Director, Technical Alliances (Boston, MA)

Dynatrace
Waltham
2 days ago
+28
· Build, expand and maintain the relationships and partnerships with our Strategic Technology Partners (eg. AWS, Microsoft, Google, IBM, Red Hat, VMware, ServiceNow). · Identify, recruit and develop Cloud ecosystem partners. · Develop and evangelize DYNATRACE related technical solutions and value propositions with/to Dynatrace, customers, Cloud Service Providers, Independent Hardware Vendors, Independent Software vendors and other partners. · Foster creativity and innovation with alliances and within DYNATRACE’s cross-functional teams. This role guides a cross disciplined team (Business Development Managers, Partner Marketing Managers, Technical Alliance Managers) in their delivery and execution against the defined strategy. · Identify and qualify new opportunities in conjunction with our alliance partners’ technical strategies that can be satisfied by DYNATRACE solutions, products, and services.

Manager, Customer Support

Zaius
Greater Boston Area
2 days ago
+32
We’re looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

UX/UI, Team Lead

Acquia
Greater Boston Area
3 days ago
+35
Acquia is seeking a UX Design Team Lead to help bring the company’s emerging digital experience platform product line to life. We are looking for innovators; professionals with an unrelenting belief in the power of user experience to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences. You’ll be joining a talented team of researchers and designers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy, demanding group; you and this team are responsible for delivering best-in-class applications in a fast-paced, agile, growth-oriented environment.

Director, Support

Manager, User Experience

Principal UX Researcher

Gainsight System Administrator

Master Customer Success Manager

System Administrator (Atlassian)

Load 3 more jobs7 jobs at Acquia

Customer Success Manager

Reggora
Greater Boston Area
4 days ago
Reggora is seeking a Customer Success Manager to immediately join our rapidly growing team to oversee inbound support, retention and expansion of our growing national customer base of lenders. This role requires stellar relationship management, sales acumen, training skills and technical troubleshooting to drive value outcomes for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

Customer Success Representative

Reggora
Greater Boston Area
4 days ago
Reggora is seeking several Customer Success Representatives to immediately join our rapidly growing team and provide inbound technical support and onboarding support to the growing list of lender customers and property appraisers who use our platform technology. This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for our clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

Customer Support Manager

Wistia
Cambridge
4 days ago
+38
As Support Manager, you support our team’s success by managing the productivity, happiness, and professional development of Customer Champions through direct mentorship and communication. You also keep a pulse on the customer support experience by helping our customers through direct reactive support and analyzing trends within the inbox. You work alongside other managers and the director to ensure that the team is being successful with everyday work and longer term projects, and maintaining communication to keep the rest of Wistia informed of the customer support experience.

Agent Support Representative (WAH)

Humana Studio_h
Remote
5 days ago
+47
The MarketPoint Agent Support Representative 2 provides timely and effective sales support to Humana’s selling agents. The Agent Support Representative will handle a high volume of inbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions.

ESS Voice, Senior Telecom Administrator

Senior Desktop/End User Support Engineer

Associate Director, Go365 Technology Solutions

Team Lead Security Control Guidance (virtual remote work at home eligible)

Senior Digital Visual Designer- Boston, MA

Data Security Analyst (Boston or Louisville, KY) - for Digital Health & Analytics

Lead Solution Architect

Director, Strategy

Lead, Network Engineer

Senior Systems Engineer - ServiceNow

Load 7 more jobs11 jobs at Humana Studio_h

Technical Product Trainer

Abacus Insights
Greater Boston Area
5 days ago
+35
Abacus Insights is a mission-driven, start-up technology company that is focused on improving health outcomes, lowering the cost of healthcare, and delivering a more seamless healthcare experience. At our core, we are passionate about advancing healthcare and improving people’s lives through technology. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and

Product Designer

Reggora
Greater Boston Area
5 days ago
We are seeking a Product Designer to join our rapidly growing team. As Reggora’s first designer, you’ll lead design for our lender and appraiser products, including user research, user experience and user interface design across both web and mobile. This is a unique opportunity to be a foundational member of a product team that is revolutionizing a multi-trillion dollar mortgage loan industry. The ideal candidate will have a deep empathy for the customer while being able to map out a wide array of creative solutions and work directly with the VP of Product and Founders to help shape Reggora’s products.

Sr. Platform Operations Manager

LiveRamp
Greater Boston Area
5 days ago
+22
LiveRamp is the trusted platform that makes data accessible and meaningful. Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love. We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail. Mission: LiveRamp makes it safe and easy for

Vice President, Business Systems

Dynatrace
Waltham
6 days ago
+28
We are seeking an accomplished Leader with an extensive background managing Business Systems in the software industry, utilizing a cloud-only approach. The Vice President, Business Systems is responsible for building strong business relationships across global functions to drive an integrated strategic roadmap, and to lead the delivery of Business Systems’ services across the organization. This includes, management of the Business Systems strategy, architecture, development, governance, and program management; including, management of a growing team with maturing processes. The Vice President must have broad experience and knowledge of all aspects of SaaS business functions and processes; and have a strong record of successful collaboration and service delivery. The successful candidate will have the ability to work well in a fast-paced growth-oriented environment, have a demonstrated ability to drive meaningful change cross-functionally, have influencing skills, executive presence, expertise in portfolio management, and firm understanding of all IT compliance controls.

Office Manager / Team Assistant

LeanIX, Inc.
Watertown
1 week ago
+32
As Team Assistant at LeanIX you will take on a valuable and versatile role in our fast-growing company and work closely with internal departments and management as well as external contacts such as customers, suppliers and business partners. You also play an important role in the onboarding of new colleagues. You are responsible for the entire office management and all related administrative activities.

Senior Customer Success Engineer

LeanIX, Inc.
Watertown
1 week ago
+32
We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.

Sr. Netsuite Business Analyst

Dynatrace
Waltham
1 week ago
+28
As a Senior Netsuite Business Analyst, you will help define User Stories and prioritize Team Backlog on behalf of our finance business functions. You will evaluate and document the requirements for each Product Feature, work with Solution Architects to solidify solution design, and work with Business Analysts and the Development Team to implement cloud-based solutions on the NetSuite and Salesforce platform(optional). You will be the primary means of communication between our Development Team and our business functions.

Senior Customer Success Manager

Threat Stack
Greater Boston Area
1 week ago
+31
The Senior Customer Success Manager is responsible for the overall success and adoption of a portfolio of Threat Stack’s largest accounts. The perfect candidate should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating existing relationships.

Lead Computer Systems Validation Business Consulta…

Perficient
Remote
1 week ago
+35
The Lead CSV Business Consultant works directly with Project Managers and assists with daily operations exercising time management, clear and effective communication and collaboration in a fast-paced environment to ensure the successful delivery of projects. The Lead CSV Business Consultant will interface with Perficient technical and business delivery personnel, as well as vendors and customers on a regular basis.  Most of the meetings will be virtual. The Lead CSV Business Consultant will mentor junior Consultants.      

Senior Product Designer

Klaviyo
Greater Boston Area
1 week ago
+44
The Senior Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Technical Support Representative

Quick Base
Cambridge
3 weeks ago
+37
Excellent problem-solving skills and the ability to learn the Quick Base product. Provide world class support to our premium support customers. Provide detailed feedback to Product on requests from our most strategic accounts. Use your support and development background to enable customer success using the Quick Base Platform as a Service technology. Respond to complex inquiries of a technical or functional nature that are not routine and require deviation from the standard screens, scripts and procedures. Partner closely with the Escalations lead with customer issues that need to be escalated to the Product Development team. Assists in training and/or coaching other Tier 1 employees. Creatively solve problems with a bias toward innovation. Provide support that generates a high level of customer satisfaction.  Can effectively move detractors to promoters through customer interactions.

Senior Content Designer

Customer Chat Support Representative

Office Manager

Chronometriq
Cambridge
3 months ago
As Office Manager USA, you are directly responsible for organizing and coordinating the functions of Chronometriq’s USA home office functions with clients and departments in the USA, along with the corporate office in Canada so that the needs of the US office are met for office administration and procedures. The goal of the Office Manager role is to develop intra and extra-office communication protocols, streamline administrative procedures, inventory control, alignment with corporate vision, office staff supervision and task delegation.

User Experience Designer

Covalent Networks
Greater Boston Area
4 months ago
+10
As a User Experience Designer, you will lead a user-centric effort to shape how our diverse set of users interact with our software. Our users rely on Covalent to attain new skills, train their peers, and/or analyze data to make better workforce decisions...all deserve a world-class, intuitive product experience, which is why this role is critical for our growing business.

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