Boston Tech Jobs and Startup Jobs

141

Operations Support Engineer

DraftKings
Greater Boston Area
3 hours ago
+16
Take ownership for the day-to-day operational support for your team, using internal tools, writing SQL, and interacting with SQL databases to ensure the operational integrity of the platform. Manage support and development requests related to your team’s services and processes. You will triage and resolve production issues for key business stakeholders and VIP customers, based on the defined internal SLA timeframes and Escalation policies. Optimize monitoring capabilities including production traffic, data validations, job failures, application health, dashboards and alerts. You will also help improve and maintain support documentation, including runbooks.

Senior UX Designer

UX Designer

Product Designer

Senior Product Designer

Associate Creative Director, Brand (Copywriting)

Support Engineer, Data Platform

Product Design Director, Sportsbook

Load 4 more jobs8 jobs at DraftKings

NetSuite Administrator

CarGurus
Greater Boston Area
3 hours ago
+24
As CarGurus expands globally, we 'e adding new products internally to enhance our company performance and data. We are looking to hire a NetSuite Administrator for our Engineering Team. The NetSuite Administrator will play a critical role in maintaining and improving the functionality of the various financial systems. They will work closely with Accounting and Finance teams to ensure the highest level of data accuracy. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of financials systems.

Account Specialist

National Field Account Manager

Senior Manager, Business Operations

Learning Experience Designer, Product Training

Office Administrator

Field Account Manager

Senior UI Engineer

UX Researcher / UX Research Manager

Manager of Dealer Relations

Systems Engineer

Desktop Support Engineer

Senior User Experience Designer

Load 9 more jobs13 jobs at CarGurus

VP of Customer Success

BoardOnTrack
Greater Boston Area
6 hours ago
This is a revenue-focused position. You will develop and drive all aspects of Customer Success including support, account management, increasing product usage, and ensure low churn/high renewal rate. You will partner with other members of the leadership team to ensure profitability. Your team will be directly responsible for customer renewals.

Customer Success Manager

BoardOnTrack
Greater Boston Area
6 hours ago
Manage help desk communication with customers, ensuring timely and professional responses to technical support inquiries. Be the “first responder” problem solver when issues are reported, and communicate proactively with supervisor to troubleshoot. Assist in building and maintaining a library of high quality, engaging self-serve resources materials: video tutorials, quick start guides, FAQ pages, etc. Be creative about helping our customers self-serve to get the answers they need. Share customer feedback with supervisor and help provide the voice of the customer, offering insights and feedback to the rest of the team in their never-ending quest to delight our amazing customers. Show great initiative and creativity to support our customers, keep them happy and engaged, and ensure a strong retention rate.

Customer Support Specialist / Temp to Hire

MineralTree
Cambridge
8 hours ago
+23
On our technical support team, you will have a great opportunity to learn how to help our customers troubleshoot and navigate through processes and bugs regarding the MineralTree Secure Business Pay software. You will assist customers with product support while demonstrating the highest level of customer service. This is a full-time temporary opportunity, and given the fast growth MineralTree is seeing there could be potential for a longer term role with our company.

UX/UI Designer

3Play Media
Greater Boston Area
9 hours ago
+18
We are looking for an enthusiastic UX/UI Designer with a strong work ethic who is eager to learn, solve challenging problems, and advocate for the user. You’ll be a key contributor to the design of our new product initiatives and the redesign of our customer-facing account system. You will work alongside other members of the development team and our product team through the project planning, implementation, and release phases of these initiatives.

Manager, Restaurant Success

Toast
Greater Boston Area
12 hours ago
+22
Provide direct operational leadership and oversight to critical, high-growth regions of the account management / Restaurant Success function. This person will work with other Restaurant Success, Customer Success, Sales, and other company leaders to provide an exceptional customer experience with across the Toast product suite after the sales cycle is closed. This person’s team will be tasked with providing strategic and consultative account management expertise to a portfolio of customers, while driving revenue growth and operational efficiency initiatives to improve customer health and product adoption.

Workplace Experience Coordinator

Restaurant Success Manager

Director of Customer Success Enablement

Relationship Manager, Toast Payments

Director of Mid Market/Enterprise Restaurant Success

Director Real Estate

Associate Director of Product Design (Consumer)

Senior UX Writer

Technical Support Specialist

Technical Support Specialist 2

Enterprise/MM & Reseller Growth Operations Manager

Junior Designer

Design Director

Customer Education Manager

Restaurant Success Analyst

Product Design Manager (Business)

Director, Toast Payments

Post-Live Services Coordinator

Salesforce Administrator

CS Support Ops Sr. Program Manager

Load 10 more jobs21 jobs at Toast

Solutions Consultant

Smartsheet
Greater Boston Area
14 hours ago
As a Solutions Consultant, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is...

Client Development Manager

Smartsheet
Greater Boston Area
20 hours ago
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet in Boston, MA and reports to the Commercial Sales Manager. 

Customer Care Specialist

Lose It!
Greater Boston Area
23 hours ago
+25
An experienced, motivated individual to join our growing Customer Care team. Passion for working directly with customers and delivering awesome support experiences are must-haves! Who We’re NOT Looking For: The perfect person. We’re a proudly imperfect team that makes mistakes, gets their hands dirty, and grows from each experience. We’ll take hard work, perseverance, and dedication to supporting your teammates over perfection any day.  

Customer Success Manager

Klaviyo
Greater Boston Area
1 day ago
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience

Product Designer

Manager Klaviyo University

Product Expert

Sr. Web Designer

Onboarding Expert

Director of Product Design

Director of Support

Load 4 more jobs8 jobs at Klaviyo

Senior Vice President, Professional Services (Life…

SHYFT Analytics
Greater Boston Area
1 day ago
+19
The SVP/VP of Professional Services is responsible for setting vision, direction and driving execution for the team responsible for customer solution delivery. In this role you will lead the delivery of high quality, expert services including program and project management, product implementations and best practices, ongoing subscription and solution support and guidance for commercial and clinical effectiveness through SHYFT software. This role is 60% customer care and 40% internal operations focused. Having the ability to build a highly engaged, best-in-class team through recruiting and retention, training and development and motivation and collaboration is a vital component to success in this role.

Senior Risk & Compliance Analyst

LogicManager
Greater Boston Area
1 day ago
+13
We are seeking candidates who possess strong problem-solving and analytical skills, have a persistent craving to learn, and genuinely strive to improve processes. At LogicManager, compliance is just the minimum performance standard. This cross-functional role allows you to work collaboratively across teams to help sustain effective and efficient corporate governance. The chief responsibility of the senior risk and compliance analyst is to provide research and analysis for a variety of compliance and legal matters and to support LogicManager’s risk and compliance with federal, state, and contractual requirements. Duties of the risk and compliance analyst include assisting in contract negotiation with LogicManager vendors and customers, assisting with compliance monitoring and content development, developing and managing various compliance related databases, and creating legal summaries and recommendations. This is a perfect position for aspiring attorneys or paralegal professionals with the goal of working in corporate risk and compliance or corporate counsel.

Customer Service Ninja

ezCater
Greater Boston Area
1 day ago
+19
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing. 

Support Genius - Weekend Shift

LevelUp
Greater Boston Area
1 day ago
+17
Support Genius - Weekend Shift Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants. We take

Support Genius - Daytime (Bilingual)

Genio de Soporte - Horario Extendido

Support Genius - Overnight (Bilingual)

Support Genius - Weekend Shift (Bilingual)

API Support Engineer

Senior Director of Account Management

Load 3 more jobs7 jobs at LevelUp

Support Analyst

CrunchTime!
Greater Boston Area
1 day ago
+17
CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing tens of thousands of

Product Specialist - Client Services

CrunchTime!
Greater Boston Area
1 day ago
+17
CrunchTime! Information Systems, a leading enterprise solution provider to the hospitality industry, is looking for a Product Specialist to join our Client Services team. We are seeking a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader.   *This position is based in Boston, MA - local candidates only, please.

Senior IT Security Analyst

LogicManager
Greater Boston Area
1 day ago
+13
We are currently seeking a candidate experienced in Service Organization Controls (“SOC”) and other IT Auditing practices. This role will become an expert in understanding the operational and security policies, procedures, and processes that need to be in place for organizations to achieve consistent compliance and security assurance. Duties of the IT Security Analyst include assisting with security monitoring and content development, developing and managing various security-related databases, assisting in security due-diligence reviews of LogicManager vendors, and creating recommendations.

Executive Assistant to the CEO

LogicManager
Greater Boston Area
1 day ago
+13
At LogicManager, we are in a hyper-growth stage and in order to keep moving at this pace, we’re looking for someone to support our CEO and assist him in his day-to-day activities. This candidate will perform diverse communication functions requiring confidentiality, initiative, and sound decision-making. This is a key role for a detail-oriented, quick thinker who relies upon their excellent organizational skills and the ability to effectively handle multiple priorities. It is critical to have the ability to work well with all levels of internal management and staff/co-workers. The right candidate will be able to adapt procedures, processes, and techniques to ensure the timely completion of assignments and advance initiatives in line with the team's activities and goals.

Senior Technical Support Engineer

Interactions
Greater Boston Area
1 day ago
+14
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

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