Boston Tech Jobs and Startup Jobs

70

Sr IT Compliance Analyst

Chewy
Greater Boston Area
2 days ago
+45
Oversee processes on development and maintenance of information security policies, standards, and procedures to address risk and security compliance requirements; Work with IT Leadership to support the execution of strategies and objectives in accordance with IT Compliance frameworks, guidelines and requirements; Advise and train IT process owners on best practices related to IT General Controls, IT security, remediation of any issues and deficiencies; Conduct risk assessments of information systems which includes creating asset profiles, evaluating threat likelihood and impact, and identifying mitigating controls to determine inherent and residual risk to systems; Help IT management to maintain an effective SOX control environment and ensure adequate controls are in place to mitigate risks; Support ongoing internal audit reviews to ensure all required documentation is provided Work with the IT Teams in the completion of the SOX certification for new systems and during significant upgrades/updates of existing systems;

Senior IT Internal Auditor

Senior Network Security Engineer

Systems Performance Manager

Formlabs
Somerville
2 days ago
+16
Manage a cross disciplinary team of 4-5 people, including materials engineers, 3D print process and test engineers. Develop a deep understanding of how Formlabs printers, print process algorithms and materials work together Investigate to improve print quality, print speed, and reliability. Coordinate with software, materials and other teams to determine sufficient testing and validation, develop tools and methods for efficient testing. Work with other engineering leaders to run ongoing schedules of new printing features, new materials, improvements and new 3D printers.

Customer Success Manager

Customer Support Specialist

Bilingual Customer Support Specialist

Director of Strategic Initiatives

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Director, Customer Solutions

Markforged
Watertown
3 days ago
+34
We need exceptionally talented and versatile people to join our team in Watertown, MA and support our growing customer base. If you have a vision of how to drive an exceptional customer experience through excellent technical support, online content and training and can effectively lead a team to achieve that success, we would love to speak with you. We are looking for an innovative, dynamic, and driven leader to effectively lead our Customer Solutions team. We're looking for someone who has a passion for making customers successful and creating a positive team work environment that will thrive in a department that carries high expectations and visibility.

Member Support Specialist

BookBub
Cambridge
3 days ago
+38
BookBub is seeking a new Member Support Specialist! We’re dedicated to providing prompt, thoughtful support to our engaged community of book lovers from around the world. Insights from our interactions with readers help us to make BookBub an even greater place to discover books. If you’re passionate about providing excellent customer support, meticulous in your attention to detail, and interested in helping book lovers of all kinds, please apply!

Global Director, Technical Alliances (Boston, MA)

Dynatrace
Waltham
3 days ago
+28
· Build, expand and maintain the relationships and partnerships with our Strategic Technology Partners (eg. AWS, Microsoft, Google, IBM, Red Hat, VMware, ServiceNow). · Identify, recruit and develop Cloud ecosystem partners. · Develop and evangelize DYNATRACE related technical solutions and value propositions with/to Dynatrace, customers, Cloud Service Providers, Independent Hardware Vendors, Independent Software vendors and other partners. · Foster creativity and innovation with alliances and within DYNATRACE’s cross-functional teams. This role guides a cross disciplined team (Business Development Managers, Partner Marketing Managers, Technical Alliance Managers) in their delivery and execution against the defined strategy. · Identify and qualify new opportunities in conjunction with our alliance partners’ technical strategies that can be satisfied by DYNATRACE solutions, products, and services.

Manager, Customer Support

Zaius
Greater Boston Area
3 days ago
+32
We’re looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, you’ll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

Manager, Support Services

Wellframe
Greater Boston Area
3 days ago
+34
The Services Manager will support daily operations and help to drive effectiveness and efficiency of the Services team, which is part of Client Delivery under Client Strategy & Operations. The Services team supports Wellframe-provided services for client staff, user support and app engagement. This individual will ensure nothing short of exemplary support and the most accurate information is provided consistently to end users in accordance with established policies and procedures. In addition, they will partner closely with internal teams to provide real-time insights that will allow for the optimization of service delivery and product improvements. The Services Manager will report directly to the Senior Manager, Services. 

Service Desk Analyst

SmartBear
Somerville
4 days ago
+42
Monitor the ticketing system for incoming incidents/requests. Log and track all issues (example: phone, email, IM, walk-ups, and any other methods). Log and track all security-related issues (example: phishing emails). Troubleshoot and address issues directly; workstation issues, basic network issues (local network, Internet, Wi-Fi). Take ownership of tasks/projects and represent the user to ensure the requests are processed. Communicate to the user on progress in a timely manner. Document issues, analysis, progress, solution in the ticketing system and ensure processes are followed.

Sr. IT Manager, Supply Chain

Indigo
Greater Boston Area
4 days ago
+21
The role of Senior IT Manager, Supply Chain is to become a trusted advisor for the Supply Chain Business Organization. In this hands-on role, you will be the go-to resource to investigate Oracle ERP issues and address functionality questions and pain points, in the areas of Order to Cash, Manufacturing and Cost Management. You will recommend best practices in leveraging system technology to meet day-to-day business needs. You will lead cross-functional teams to implement realistic solutions that align with business expectations. You will interface with senior management to define a technology roadmap that aligns with key business goals and objectives.

Atlas Commercial Senior Manager

Senior Associate & Head of Platform

MassMutual
Greater Boston Area
4 days ago
+39
Own the MMV relationship with the 2000+ significant global companies operating in financial services, including life, property & casualty, and health insurance. Understand the product offerings of current and potential MMV portfolio companies, and which financial services companies might benefit from these solutions. Broker introductions between MMV portfolio companies and the potential clients and partners of those companies. Act as key commercial liaison between executives at MassMutual and other Fortune 500 financial services companies and the CEOs and sales teams at MMV portfolio companies. Serve as MMV brand ambassador and manage website, social media, and corporate sponsorships.

Quantitative Strategist

Macro Quantitative Strategist

Business Information Security Officer

Information Risk Consultant Data Loss Prevention

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Sr. Director, Head of Partner Success

edX
Cambridge
4 days ago
+39
The role reports to the Vice President of Education Services. As a senior member of the group’s management team, you will also work in close collaboration with leaders and key groups across edX including content strategy, marketing, partner operations, and product delivery. 

Director, Support

Acquia
Greater Boston Area
4 days ago
+35
We are looking for an experienced, dynamic leader with a proven track record of managing highly technical Support teams in a multi product and dynamic environment. You’ll be part of a close-knit team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their digital experience initiatives and Acquia’s platform.

Gainsight System Administrator

Master Customer Success Manager

System Administrator (Atlassian)

Cybersecurity Strategist

VMware Carbon Black
Greater Boston Area
4 days ago
+59
Be one of the key global faces of VMware’s Carbon Black Security Business group for customers, partners, media, and the industry at large. Regularly evangelize VMware Carbon Black solutions and roadmaps globally as one of our thought leading technical experts at industry conferences (both VMware and non-VMware events), trade shows, seminars, and user groups. Regularly communicate with and engage the market via blog posts, podcasts, and social media. Work with the Global marketing team to support events such as VMworld, RSA, Black Hat, Def Con, ISSA, FS-ISAC and many more. Closely follow industry trends, direction, and new technologies to ensure inclusion of the latest market innovations in presented material and internal conversations. Engage with technology decision makers (CIO, CTO, solution architects, VPs and directors of IT) within Fortune 1000 accounts; building relationships, evangelizing VMware Carbon Black’s solutions, and providing domain expertise. Engage with the greater cyber security community at large.  Including speaking at user groups, conferences, webinars and online discussion groups. Be a key member of the market strategy team. Be a member of the Howler team here at VMware Carbon Black.

Senior Technical Support Engineer

Senior Security Risk Analyst

Mimecast
Lexington
5 days ago
+17
The Senior Security Risk Analyst is a senior individual contributor role, working largely with technical senior stakeholders to test and improve customer and corporate information security controls. The primary focus of the role is technical audit and will review and advise on the efficacy of existing information security controls, in relation to industry standards, regulations and current attestations and certifications.

Messaging Security Analyst (Level 2)

Mimecast
Lexington
5 days ago
+17
The Mimecast Messaging Security Team are specialists with deep knowledge of the threats to e-mail traffic management. They utilize a network of honey pots that attract and aggregate both spam and malware in the wild! This, coupled with community provided intelligence, allows Mimecast to provide detection and protection mechanisms against spam and malware easily and effectively, to accommodate the rapidly evolving techniques used by malicious actors.

Customer Experience Associate (Temp to Perm)

DraftKings
Greater Boston Area
5 days ago
+46
As a Customer Experience Associate, you will be the primary point of contact for our DFS product – to answer customer questions and help advocate across the company. We are innovators in the sports entertainment industry and we want you to help us further our mission of bringing sports fans closer to the games they love. This is a Temp to Perm position built around the NFL Season.

Senior Operations Manager, iGaming

Director, Risk and Compliance

Senior Client Success Consultant

Mirakl
Somerville
5 days ago
+29
Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward. Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies. Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis. Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company. Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.

Director of Client Success-B2B

Mirakl
Somerville
5 days ago
+29
You’re a doer who is focused on outcomes and results. You like to dig into tough challenges, roll up your sleeves, and get your hands dirty working through solutions. You’re not afraid of tackling problems head on, and bring an analytical, data-driven mindset to your work. When it comes to B2B markets, you have an established expertise and insight into how these companies do business today. That said, you get excited about how they can change their course, innovate, and adopt new business models. You are curious, have a growth mindset, and a desire to constantly learn more and become a true master of your domain.

Customer Success Manager

Reggora
Greater Boston Area
5 days ago
Reggora is seeking a Customer Success Manager to immediately join our rapidly growing team to oversee inbound support, retention and expansion of our growing national customer base of lenders. This role requires stellar relationship management, sales acumen, training skills and technical troubleshooting to drive value outcomes for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

Customer Success Representative

Reggora
Greater Boston Area
5 days ago
Reggora is seeking several Customer Success Representatives to immediately join our rapidly growing team and provide inbound technical support and onboarding support to the growing list of lender customers and property appraisers who use our platform technology. This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for our clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

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