Master Customer Success Manager
Greater Boston Area
4 days ago
Team with Acquia Account Management’s Team to maintain strong relationships with customers and ownership of customers’ success with Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment.
Create and drive risk mitigation plans that map to value realization and success outcomes for customers.
Drive customer awareness and engagement.
Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia.
Update and maintain the CRM database with the most relevant account and relationship details.
Must be able to proactively drive Acquia and Customers forward with minimal oversight.
Engage in the day to day success management and risk mitigation of Acquia’s customers.
Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.